OneTrust Reviews

We compared a number of options to procure OneTrust and are glad we made the decision. The tool has a number of pre-programmed processes and control which meant that we were able to quickly adopt best practice without having to spend huge amounts of resource doing this before making a purchase.

Our network infrastructure made achieving SSO difficult, we got there in the end however it was a challenge. Sales team were good, ocassionally pushy at times.

Perfect to run a Data Privacy programme even in large organizations.
It allows you to easily keep track of all different aspects, from data mapping of 3rd party providers to recording assets and processing Subject Access Requests.
Colleagues in other Privacy-related teams also use it to track consumers' consent successfully.
The interface might look retro, almost basic, but it has all the functions a team needs to ensure accurate recording of processing activities and compliance with GDPR and other Data Privacy Regulations.
I also really appreciate the learning section on different countries' regulations and the new features that are being developed such as the integrated redaction feature.

It can upload things a bit slowly sometimes. There also seem to be limits to the size and types of attachments you can upload, but nothing major.

As already mentioned, the interface could be improved for an easier user experience.

These are minor issues, mostly cosmetic, that take nothing away from how useful this programme has been to my team. 10/10, I would recommend to anyone looking to start a centralized Privacy programme.

It was okay to cover our data privacy and cookie management needs

Implementation was too difficult when we decided to add automated CCPA form and had to switch to another vendor

Idiot proof setup and operation - exceptional automation and integration capabilities

No real complaints - just want more integrations :)

It is working, but I have size issue that need to be solved

OneTrust does not answer problems on Github. I got a big size issue with OneTrust on iOS / Flutter, making the app 40 Mo heavier than expected, the question has been unanswered since 1 month, and it seems other questions get ghosted.

Website cookie scan
Cookie Autoblocking

Hard to setup
AB Testing reporting issue

It does what it's supposed to do and it does it well. I have no idea how I would found all of the cookies on my site without it. It really makes GDPR compliance simple.

The UX is pretty clunky but not the worst by any means. It did take a couple of tries to figure out where to go and how to correctly save my cookie settings.

The support team needs a bit of help though. It took them over a month to respond to my question. To their credit, they did solve the issue that I was having.

It's a very complex software with a lot of features

It's very confuse even with webinars and tutoriais, it seems like a lot of softwares that were merged into one

Onetrust is a very complete platform for managing risk, compliance, privacy and other important roles inside the company. You can manage cookies, assets, assessments and other features.

It is a hard work to integrate Onetrust with other systems and it is also difficult to perform tasks such as cookies scanning and the translations of the tenent is not automatic.

Most important for us was our ability to house all our Soc2 Type2 required documents into a single platform. Further to the above, Tugboat has many modules to manage the audit process hence saving you time and money to build your own custom processes.

Does not have a process to manage company assets.

The product can be integrated with Office 365 and it's easily customizable (company logo, authentication, etc.). The Awareness Training capabilities, the Assessment Automation (PIA, DPIA automation) and the Data Mapping functions are very useful. The Data Mapping offers an assessment overview to immediately access the results, the risk levels and residual risk score.

Sometimes the online assessments have some minor bugs (especially during the DPIA) and to answer the questionnaire it's better export an Excel file with the matrix.

Policies/Controls/Procedures/Evidence linked together and organized well to navigate.

Unable to upload or Generate PDF from the system.
The formatting of the text is not good.
Training of documents is not possible for controls/procedures. Only it is available for Policy.

Most of the core features needed to operate a successful compliance and audit department The customer service from this company is great. If I have a question I get a fast response with an offer to hop on a call for training.

Task management could be a little more user friendly.

The most I like about OneTrust is how efficient the work has become as soon as we started using it. All manual work is gone and everything done under one hood.

Since we've recently started using OneTrust, there's nothing comes to my mind yet.

Audit Log has self service capability to view and report for audit and compliance teams.
Data Portability and access controls.
Ability to keep up with changes in privacy laws.

Cost is higher when compared to its competitor Possible Now.
Vendor license fees is almost double when compared to Possible now

PCI and SOC compliance is key in our industry. Tugboat resources and step by step alerts provided the assurance to our team who was not formerly trained on compliance to achieve the certifications required by our customers.

The compliance certification review team did not have full knowledge or understanding of the Tugboat database and had a difficult time understanding the navigation system upon purchase. We ended up working manually which made the following year alot more difficult to follow.

Loved easy to use interface and the way everything is organized. Getting compliance documents organized and up to date is a difficult job. Tugboat Logic makes that look easy and my time is spent reviewing the documents not organizing or talking to the lawyers.

You can use the policies to file and weed out RFPs

This software is easy to use, allows different users to enter themselves their data. It is really intuitive! It has different ways and explanation to know which data are required and alternatives to estimate the data which are not available.
There are graphics, monthly update available.
The team is extremely helpful!

For our company that has a complex logistic set up and supply chain it was complicated to internally sort out the needed data to adapt to the software format.
But Planetly team helped a lot.

- Easy to use and understand (even if the whole topic is sometimes complex)
- Asking frequently for improvements and trying their best to involve it

- Putting in information (especially know where to put what information) could be easier

Brilliant customer support service - very helpful with getting the team aligned and educated on data submission.

The team are working to add on some areas which don't currently exist.

One Trust is a very safe and reliable platform to store and regulate GDPR information.

It's a little complicated to use, at first.

The software scans our websites and searches for cookies that are placed on peoples computers, and it provides the visitor with a clear view of what we use to analyze data.

You need to setup quite a lot, or you can set up a lot. But in the end its worth it because it also helps you be compliant and user friendly to your website visitors.