Adit Reviews

I love that I have a dedicated account manager and team that is super responsive and collaborative. The offerings are always expanding with new features and capabilities… and without any add on costs! I think Adit must have plans to take over the market space for all things dental. It’s such a great way to simplify what could be contracts and systems from a large number of vendors.

Sometimes the newest features are a little rough around the edges at first release, but I so much appreciate the continuous new stuff they keep doing. And, they keep refining everything so the rough edges get smoothed out quickly.

The app is the best feature. We can send out review requests automatically.

Nothing really missing. Some of the customer service reps are difficult to understand.

Technology features that integrate with our current software. Ease of patient registration which saves time of our front desk. Great support team.

All the features are not active yet. They are still new with the technology bundle, but they are constantly enhancing the service, but its not all there yet.

help desk, they were very helpful each time I've called

no comment, I have not work with adit long enough to answer

Very Friendly Service. Excellent results. Integration with practice management software was seamless. Would highly recommend.

Practice SEO dashboard to monitor monthly progress feature is missing.

Adit has been a great addition to our office. We use on a daily basis for confirmations as well as messaging with patients. We find the ease of communication to be very helpful. It is nice to have someone working on our patient portal to be sure it matches our online profile within Google. Customer Support has been great, anytime I have a question they are quick to respond.

Adit is still new and coming up with new features and designs. They have a lot of reports for office productivity but you cant print them. There is room for improvement in ease of use and transportability among the platform and our dental software.

Adit has been a major help to our organization and growth. The software and team have been essential in helping us make better decisions and work together as a team. We're grateful for their help and are constantly amazed at how well we function without them.

Team is always a few step ahead of the tech and updates. Nothing really that we don’t like!

On the day to day [sensitive content hidden] is helpful and useful for both employees and patients. The user friendly software makes it less intimidating than most. The desktop popups and the application are easy to navigate.

More options for mass texting for specific appointment reminders.

We love the website adit made us, great and personable customer service

I don’t have any complains about adit, they’re great in all their services.

Consistent Reliability and functionality e.g. Online appointment and Text Messaging. Adit is consistently working hard to introduce new features for the customer. Very reliable in tracking phone calls and request for appointment

Text Messaging should be enhanced to match SolutionReach & Lighthouse feature set.

the price is awesome compared to weave, with weave all the features we needed were an additional fee and with adit it has everything and more for less

nothing yet, were new customers but we dont feel like there will be anything we dont like

They have build many products under one roof that I used to have to get from several different vendors.

I like to customize much more than most so even more customization would be nice for me

Quick response, and great customer service.

We are still trying to implement more tolls in our day to day work flow

Great marketing team. [SENSITIVE CONTENT] is always very thorough and friendly. Gives great suggestions for marketing. Always giving ideas and tips to improve and grow the practice. [SENSITIVE CONTENT] is very thorough on the recap emails. Harsh makes sure all details are added on the website. Love the phone app.

Syncing dates and appointments on phone app

Using adit for all the integrated services is very beneficial to our goals.

Not much, because everything is great. If i ever have a concern, they usually resolve it really fast.

Overall simplicity, integration and analytics

Phones - I had an emergency the other morning and our protocol is to call 911 immediately. It was at the time that I found out that we DON'T HAVE 911 CAPABILTY WITH OUR PHONES. After several attempts at 911 with our phones, we switched to a cell phone to call 911. When I call Adit there response was "yes we know we don't have 911 capability but it will be with the next phone release in 30-40 days. They said they tell the client during on-boarding, of which I would have raised a red flag and said "No thanks". Why would a medical facility have a phone system that doesn't support a 911 call. Unheard of in this day of age. Needless to say, very disappointed and realize that I was over sold. This is outside of several other "development" issues that I am still working through.

It has all features in one place. Phones, online forms, reminders, reviews

I like everything about it. They keep adding new features

I thought the phones but they only work half the time!!!!

EVERYTHING! We have had nothing but problems.

The website and patient ease of making appointments seeing reviews

not sure will leave it blank for now .

Ease in using the software and like the accuracy

I would like to eventually have e scripts on the software

Easy to use platform / Great customer service

Nothing at this time

We love the patient forms that can be emailed to the patient and filled out without the need for them to be printed out. Also love the automatic appointment reminders and the option to book new appts online.

Sometimes as new features are rolled out the process can be glitchy.