Afterpay Reviews
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284 Reviews
- Industry: E-Learning
- Company size: 10,000+ Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A Great Way to Buy Now and Pay Later
Reviewed on 15/02/2023
I enjoy using Afterpay for both personal and business and will continue to use this software.
I enjoy using Afterpay for both personal and business and will continue to use this software.
Pros
I like that AfterPay is user-friendly inside the app when shopping and looking for stores. Putting all their available stores in categories makes it easy to navigate through and there is a variety of stores. Anyone can find a store to shop at. I like that they offer in-app and in-store options and I like that they have a rewards program.
Cons
The speed of the app when going from store to store or category to category can improve. It is way too slow and very frustrating. I get impatient most of the time I am in the app and start clicking everywhere because nothing is happening and when it finally wants to wake up and go it clicks me everywhere I clicked except for the intended location. That is my only complaint about this softwarde.
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Very convenient program
Reviewed on 15/11/2024
Pros
I like that you can accept payments in installments it through a third-party vendor. I also like that you can pay them off early.
Cons
I don't have anything that I do not like about afterpay.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Scam I didn’t see coming, suddenly took 300 and closed account, don’t do it!
Reviewed on 10/07/2024
I enjoyed being able to make payments being in a financial bind, but after I had built up purchasing...
I enjoyed being able to make payments being in a financial bind, but after I had built up purchasing power, almost 1000 worth and then they made 3 pretty large charges to my bank account that was linked and still not sure why, they locked my account right after and I haven’t been able to access it yet
Pros
Purchasing merchandise in monthly payment plans
Cons
Didn’t always approve to help me pay in payments
- Industry: Writing & Editing
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Afterpay helped me.
Reviewed on 31/10/2024
It’s been easy and it makes getting everything I need convenient.
It’s been easy and it makes getting everything I need convenient.
Pros
It helps out in a bind. Helped me pay for some things on a pay day week.
Cons
So far so good. I have no complaints about this application.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great app
Reviewed on 23/09/2024
Great experience, has enabled myself and my company to make larger purchases more frequently and...
Great experience, has enabled myself and my company to make larger purchases more frequently and the amount of stores on here make it so easy.
Pros
The range of different businesses on Afterpay and that they are constantly being updated and new ones added to the list.
Cons
it is difficult to remove old payment details from the App, late fees occur even after contacting customer support.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Unsatisfactory
Reviewed on 16/12/2023
Absolutely horrible. This is prob one of the worse companies advertised right now.
Absolutely horrible. This is prob one of the worse companies advertised right now.
Pros
Nothing. I likes absolutely nothing about this company so far.
Cons
There is no customer service. You reach out to speak to someone and it’s a robotic response. No customer service number to talk to anyone just weeks and weeks waiting on some kind of response and still nothing. It’s absolutely ridiculous!
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Do not use AFTERPAY!!
Reviewed on 24/09/2024
Customer service sucks. They do not care about helping people. Blocked me after having my bank...
Customer service sucks. They do not care about helping people. Blocked me after having my bank account hacked and only owing $12.96!!
Pros
At first a good way to help manage payments. After that horrible
Cons
I owed only $12.96. Then my bank account was hacked. Successfully paid the balance and still blocked me from future use. DO NOT USE THIS EVER!!
- Industry: Pharmaceuticals
- Company size: 51–200 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Quick & Easy to use - need more merchants
Reviewed on 15/10/2024
Pros
The ability to split my purchases into manageable, interest-free installments, making it easier to budget for larger items. The approval process is quick and straightforward, allowing me to use it almost immediately. I also appreciate that there are no hidden fees as long as payments are made on time.
Cons
Potential for high late fees if payments are missed, which can add up quickly and become a financial burden. Additionally, the spending limits can be restrictive, especially for larger purchases, and the approval process can sometimes be inconsistent. I also found that not all merchants accept Afterpay, limiting its usability.
- Industry: Animation Software
- Company size: Self Employed
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
DO NOT USE THIS APP!!!
Reviewed on 07/11/2024
Terrible, I would never recommend this app. They say that they updated their privacy yet unauthorize...
Terrible, I would never recommend this app. They say that they updated their privacy yet unauthorized purchases of over $200 have been made on my account. Refusing to reverse the funds although they can see them and can reverse before processing
Pros
The only good thing about the app is how excited I am to receive me REFUND!!! and delete it
Cons
The customer service is slow and terrible. Having to speak to AI while trying to handle an unauthorized purchase made on my account is frustrating. They can see the unauthorized purchase and still won't return my money until a dispute is made which will take 2-3 weeks.
- Industry: Consumer Services
- Company size: Self Employed
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Unprofessional
Reviewed on 10/11/2024
They threatened to freeze my account due to my request of updating my phone number after sending...
They threatened to freeze my account due to my request of updating my phone number after sending them my drivers license showing my full name & address, phone bill from carrier which proves number change, Canadian government ID, address and date of birth.
Completely unprofessional!
Pros
Nothing at all besides offering 4 pay installments
Cons
Horrible customer service and incompetence to comprehend
- Industry: Arts & Crafts
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Misleading application info.
Reviewed on 27/06/2023
Frustrating and a waste of time.
Frustrating and a waste of time.
Pros
Didn't get a chance to use it as they denied my application after they let me get it all set up.
Cons
After applying on-line I received an email directing me through the process to set up the service on my website, which I did successfully and received another message saying it was ready to use. Then I received an email from customer service to say my application was rejected because my average shop item costs over $2000. They do not provide any info. about these restrictions anywhere on the website and I wasted my time setting up the service under the impression that I was already approved. Be very careful when setting up this service and don't waste your time doing anything until you get confirmation of account approval from customers service.
Alternatives Considered
KlarnaReasons for Switching to Afterpay
Klarna isn't available to sole proprietorships in Canada. - also learned this the hard way after wasting time with an application process of 2 weeks.- Industry: Music
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Customer service for refund and cancelation sucks
Reviewed on 16/03/2024
I book a hote with Afterpay using Expedia
But then realized i had the wrong date but my first...
I book a hote with Afterpay using Expedia
But then realized i had the wrong date but my first installment when out for the pay by 4 so me and Expedia call the hotel to cancel the date and Expedia refund me my money only to Afterpay withdraw after i show proof of cancelation and Afterpay penalties me for none payment and told we get back to you over a month ago
Pros
Mostly everything unti i had a refund and cancelation
Cons
Refund and cancelation suck no one to talk to
- Industry: Civic & Social Organization
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
This company is skept !
Reviewed on 26/06/2024
terrible they don’t send your refunds. they’ll just keep sending you excuses to repeat...
terrible they don’t send your refunds. they’ll just keep sending you excuses to repeat sending your order number in. i’ve sent it to them 5 different times. and still haven’t gotten my refund 🤬
Pros
I’ve waited 3 months for my refund from temu which was done through after pay. temu and chime sent the refund back to afterpay but after pay has not refunded the money back to my chime or to the after pay account even though it’s about 35.00 total refund it’s my money and i want it 🤬
Cons
They don’t refund right away and keep wanting you to fill out the order number and never resolve the issues after sending them copy of the receipt and keep giving you the run around 🤬
- Industry: Cosmetics
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Afterpay
Reviewed on 27/07/2023
Pros
I love how easy it is to set up, and it boosts sales like you wouldn't believe.
Cons
I don't think there is anything I don't like about what Afterpay has brought to my website.
- Industry: Cosmetics
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Love, love, love
Reviewed on 05/09/2023
Great. It allows people to shop and not pay everything upfront. Allows them to take advantage of...
Great. It allows people to shop and not pay everything upfront. Allows them to take advantage of current sales without paying in full
Pros
Love that the services are secure and the payments are automatic. The client does not have to go in and manually pay because the payments come out biweekly
Cons
There’s isn’t anything that I don’t like about this product. They do a great job with payment processing & security
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Afterpay
Reviewed on 18/11/2023
Overall i would recommend afterpay to people cause they are very convenient when wanting something...
Overall i would recommend afterpay to people cause they are very convenient when wanting something but cant afford the total bill up front.
Pros
I like how they give you the chance to purchase something you might not have all the money for right at that moment and pay it off in payments.
Cons
Sometimes there are issues with being able to get on the app. And if diffcult to get any help from someone that works with the company.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Excellent product
Reviewed on 30/05/2024
Pros
The ease of use provided by afterpay has been wonderful for us. It's trustworthy and easy to access.
Cons
there are no cons that I can think of regarding afterpay.
- Industry: Construction Software
- Company size: 11–50 Employees
- Used Monthly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Ease of Use with Afterpay
Reviewed on 17/07/2023
Afterpay has been a great addition to everyday life and we will continue to use this as customers...
Afterpay has been a great addition to everyday life and we will continue to use this as customers seem to enjoy it and we enjoy using it ourselves as well.
Pros
Afterpay is very handy to have when making online purchases and extremely easy to use with the app. It makes purchases even easier on a tight budget as sometimes you just do not have all the money available right away. I have made many purcahses through afterpay and will continue to in the future.
Cons
I can not say that there is anything that sticks out to me to not like Afterpay. It is very easy to use and keep track of all payments and when they are coming off of your credit card. They do a great job at keeping you informed on all payments and it is wonderful to know when and how much the payment will be.
- Industry: Sports
- Company size: 51–200 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Love this app!
Reviewed on 11/11/2023
Pros
Really enjoy using this app, it makes having bigger purchases so easy! It’s easy to understand the 4 payments and makes life easier!
Cons
I wish they had the ability to create one time online cards for some websites that arent supported just yet
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Afterpay is great user friendly product!
Reviewed on 25/09/2023
Pros
I truly enjoy Afterpay, as it has allowed me to acquire more expensive products in 4 easy payment plans. I also enjoy the fact that you can make payments on earlier than the assigned date. I also really like that the available spending flow, can grow over time.
Cons
There is nothing I don't like about Afterpay.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Afterpay
Reviewed on 20/10/2023
Over all afterpay is great for persons that are on a fixed income allowing them to buy things that...
Over all afterpay is great for persons that are on a fixed income allowing them to buy things that are needed in payments
Pros
I love that you can buy things and make payments through afterpay.
Cons
I had fraud on my debit card which needed to be replaced, since I did not have an updated card at the time pf payment, they lowered my credit due to this.
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Payment made easy for client
Reviewed on 16/11/2023
Pros
I like all the information is clearly stated. Customers appreciated the ease of understanding when payment is due and all the terms along with it.
Cons
Wish costumer could better manager how they receive the reminder of upcoming payment.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Great For Sales
Reviewed on 16/06/2023
I feel it allows us to have customers that we would not otherwise have.
I feel it allows us to have customers that we would not otherwise have.
Pros
It allows consumers to shop even if they don't have the funds to fully purchase at the beginning. They have the ability to be on their own sort of payment plan and still get what they need.
Cons
Not everyone qualifies, and that's a bit of a let down.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Afterpay works great to capture those outlier consumers that want a deferred payment plan.
Reviewed on 30/08/2023
Overall, it was a very positive experience using and integrating the Afterpay solution on our...
Overall, it was a very positive experience using and integrating the Afterpay solution on our client's websites.
Pros
Easy to set up. Our dev team liked working with the Afterpay team for client setup. Simple and easy to navigate interface.
Cons
Sometimes the responses from customer service could be a bit slow, and we all know that time is of the essence when dealing in eCommerce.
- Industry: Construction Software
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Daina's Review
Reviewed on 15/02/2023
Great experience and i will continue to use it i the future.
Great experience and i will continue to use it i the future.
Pros
Fast Process and easy to use. It also makes spreading the cost of things so much easier.
Cons
Nothing its great i use it often to help spread the cost of things.