Netcore Customer Engagement & Experience Platform Reviews

Great at getting segmentation and personalization done for campaigns. We have been using it to reach out to different customer segmentation with suitable campaigns depending on their purchase behaviour, RFM and other parameters.

Can further improve the product UI. However the product is good and keeps the campaigns execution task pretty simple in present format as well.

There are many features in SmarTech which we would like to highlight. We love the feature of it's email campaign builder where one can easily create responsive mailer by simply dragging and dropping boxes. That's really cool. Also, there is another good feature of integrating your SMS and email both campaigns from this single platform. Then there is browser notification, app push notification which are really good to try on right from single platform. There reporting and analytic system is very good one could easily see campaigns performance in detailed manner. We give NetCore Smartech a big thumbs up!!

Intially, we faced few barriers during campaign set-up and test runs but we got seamless support from Netcore's technology team who were ready to assist us any time and got every issues fixed up.

The price is good, a fairly no-nonsense API.

The billing process is terrible, if your card expires you get a bill with no info on how to fix it. You shoot a message to the drone on the chat, and get no help at all. Don't expect to get support with this issue and plan for your emails to go down for 24 - 48 hours.

Netcore is one of the best email marketing tool for pushing your bulk emails to the customers with customized offer and you can create, execute and track a response of your email marketing campaigns.

I dont have any dislike for this tool, Its best email marketing in the market for doing your inbound and outbound email marketing campaigns.

Campaign Management is very inexpensive in Netcore, we used to send lakh of emails every single day from this tool, with good deliverabilty.

The user interface of this product is not that great. But I've heard that they have drastically improved it. yet to try that.

The customer tracking and automated follow-ups

The variables definition and parameters criteria

you will see the positive result almost immediately coming in..... this is simply amazing. I have tried other service providers which I will not mention names, but I just have to look for what will make my life and job easier

am still struggling to find what I don't like about the brand. Smartech Panel makes sure you don't send multiple mails to one same number at the same time. it will only pick the unique primary number and deal with it. this is a good way to save your money and give you value.

The tool is fast and very easy to use. It seamlessly integrates all areas of our marketing efforts into one panel making it easy for us to track our customer journey and provide the right information to the right users at the right time.

It's hard to pick a fault, however, they could do well to provide more detailed and insightful reports

Segmented Campaigns.
real time updated.
Mail scoring segmentation helps maintain the domain reputation.
Cross device integration.
Industry and function specific targets.
Cohort Analysis

Great Support team. Eisha and Spandan SPOC from Netcore has been available literally 24*7 to help us with our queries and strives a lot to maintain the IP reputation and pushing new creative ideas.

Reporting feature requires further granular segmentation. Can improve on some extended functionalities and validations

Netcore is a really fast and convenient tool to use, it's really great with marketing.

I think that Netcore UI should be improved.

netCore is users friendly, netCore's campaign team/customer engagement solutions seamlessly helped our team to carry out campaigns successfully and in due time. They also contributed favourably to our total online sales.

Automation feature including web push messaging is really great to boost business ROI specially all the ecom company.

UX and UI needs to be improve for user while using this software. This is very important for user to get the good look and feel to use it

Seamless integration with multiple marketing channels. WYSIWYG - what you see is what you get. We have improved our click rate by 115% after integrating with Smartech

complete setup requires manual intervention. I would suggest team to also add some sample use case automations; for marketers to instantly understand the product.

Dedicated team for consultation & idealization of latest techniques/campaigns.
Unified analytic dashboard to view campaign report across channels.

User Interface needs to be improved as it takes more time to setup the campaign when there is more rules to trigger an event.

Easy to use.
Integration is easy.
Instant Response.

Conversion tracking is very difficult. For any particular journey, all channels should be in one funnel.

IN TERMS OF PRODUCT IT IS SIMILAR TO OTHER AVAILABLE SIMILAR PRODUCTS IN MARKET, HOWEVER MAIN KEY DIFFERENTIATOR IS SERVICE PART WHERE THE TEAM IS PROACTIVE AND TAT IS VERY LESS AS COMPARE TO OTHER COMPETITORS.

THERE ARE 2 MAJOR PARTS ARE MAJOR WITH THE PRODUCT

1 - Website Optimizer
2 - DMP integration

The automation and the multi-channel targeting features which allows for web push notification, SMS and list segmentation.

Can't really think of any, it's such a good software. Maybe a few improvements on the on the automation workflows though.

Excellent nudge library, easy to set contextual walkthroughs & associated analytics. ROI is extremely high :)

Setting up the tool is a pain in the ass. Even though their customer support executives are quite helpful, setting up & integrating with your backend & analytics will make at least a month!

#1: Multiple channels to reach out through one portal to send customer communication.

Making different flows to design communication.

Drag and drop method would have been more user friendly.

The software is easy to operate and very effective tool for marketers.

Sometime getting connected to customer service support becomes bit of a hassle

Value for money is great. Easy to use. Especially the customer support is tremendous, working 365 days a year.

Economical Pricing.
Responsive Customer Support.

The UX is poor compared to Mailchimp or Constant Contact.
The Analytics data - especially the number of link clicks in the email do not match with users landing on the page ( more than 90% difference in data).