7 reviews

Rooftop

Email and project management software for modern teams

4.4 /5 (7 reviews) Write a Review!

Overall rating

4.4 /5
  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Features
86%
recommended this app
7 reviews
Simon D.
Overall rating
  • Industry: Real Estate
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

.

Reviewed on 01/06/2021

Pros

- Facilité d'utilisation
- Interface web
- Evolution du logiciel dans le temps

Cons

Rien pour l'instant

Linda E.
Overall rating
  • Industry: Machinery
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Mon quotidien a changé

Reviewed on 31/05/2021

Expérience plus que positive vu que mon travail au quotidien a largement été améliorer grâce à Rooftop

Pros

L'utilisation de Rooftop dans le département de service après-vente dont je fais partie a radicalement changé mon travail au quotidien: rapidité, amélioration du suivi des dossiers, clarté. Mon travail a largement gagné en efficacité. L'interface est conviviale et facile à utiliser

Cons

Le chargement de certaines tâches est parfois lent dû probablement à la quantité d'information à charger.

Mohamed H.
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Bon outil

Reviewed on 28/05/2021

Mais en générale il fonctionne très bien , et très pratique pour gérer des emails

Pros

simplicité, efficacité. bon support technique

Cons

petit bug parfois , après les mises a jour parfois il y a des données ou choses manquante

Sean Y.
Overall rating
  • Industry: Machinery
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Overall it is quite useful, but sometime it maybe quite slow.

Reviewed on 31/05/2021

No comment from me, it is very useful overall

Pros

The product is easy to use and the most important, me and my colleague will able to look at the same topic while we are having discussion.

Cons

Some time it might very slow in terms of loading

Chris H.
Overall rating
  • Industry: Machinery
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Great tool to capture every step of the journey

Reviewed on 29/05/2021

Ability to track interactions with clients and quickly revert to previous discussions or promises.

Pros

One location to stare and document your daily interaction with clients

Cons

Find that the dates do not reflect properly when making changes.

Louis S.
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

Most of the options are really useful, this app allows a very professional customer support

Reviewed on 01/06/2021

Pros

Clarity, the fact that any user can have access to all the email, and especially the attachements (this is very important in technical fields). The fact that anyone can answer the emails, this help us to have quick feedbacks and professional supports.

Cons

Waiting time when charging a discussion.

Preston P.
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Very pleased

Reviewed on 28/05/2021

We have been able to bring our KPI of open topics from 30% down below 15% in less than one year after launching RoofTop in our After Sales Service department.
I get contentious remarks from team members of the ease of use and remarks of 'how did we work before?'

Pros

Improved proactive follow-up & productivity.
More detailed analysis on closure delay of tasks & other details.

Cons

Speed of the internal search engine needs improvement.
Mobile app functions can be improved with push notifications to function more like a mailbox for persons on the move.
It would be nice to have a more After Sales Service approach with functions like machine ID tags & checklists for team members.

Response from EASI

Hi Preston, thank you so much for your review and for your precious feedback!