Textline Reviews

Easy to use
Simple Set up
Great for connecting with customers at ease!

No complaints - 10 / 10 the software is great the only added benefit would be an internal GIF button !

The website is easy to navigate and set up our "shortcut" texts. Everyone in our organization has been able to us this product without having to be trained, huge plus!

Not really a con...more of a want. For us, it would be awesome to create some user defined fields so that we can use placeholders. We are an automotive business and the ability to add vehicle information and date information would be amazing!

I love the fact that I can manage mass text on a website and not just on my cell phone.

Not a fan of the contacts page. I manage many mailing lists...feel like the contacts page could be set up better. That's just because I'm used to using a mass email system.

Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages. Their support is insanely good and managed inside the same platform.

Still working to automate some functions through the API.

[SENSITIVE CONTENT] have been outstanding at resolving issues for the company I work for. They follow up and make sure every avenue is taken to get the best results.

Setting up previous users can be difficult sometimes.

We like the integration with our Pipedrive CRM and ability to automate responses when a client texts a keyword. Also, we're starting to pre-schedule custom announcements to our sorted contacts. The TAGing system allows us to upload and sort our contact lists fairly efficiently.

We can't group parts of client conversations. Example: A client reaches out specifically about a service or product days or months after an initial engagement. It's all in one long conversation. We'd like to see a feature that allows our users to TAG parts of a conversation.

It's not very often that there's an issue, but when brought up to the support group, they act on it very quickly. They actually respond/reply to questions as well! Unheard of with most software!

As with any software, when there's an update that changes the look of the dashboard, it takes a little time to get used to it. However, there's so much content available through their support website, that most things can be figured out quickly.

It's easy to set up and allows a very high percentage of engagement with Candidates & Customers.

We have used Textline for a long time and have not experienced any Cons.

just works. can resolve text messages.

cant have a client login and a "through talkdesk" login

I love the ease of using it for mass texting as well as 2 way texting. In the transportation recruiting business, texting is what captures the attention of drivers. Especially with all of the SPAM/SCAM calls drivers are more apt to respond to a text vs a call

setting up a new agent isnt always the easiest thing

Off the bat the platform just worked. We never had any issues with the basic functionality. When we wanted to make more complicated texting workflows happen, he customer support was been amazing. It really moved us into an age where texting was seen as a primary means to communicate with out congregation.

There were limitations in the API that held us back from doing advanced routing and data clean up / user management. This wasn't the end of the world, but it was disappointing. We have a strong development team that would have loved to deeper integrate the product into our overall marketing stack.

We use the desktop version in the office and couldn't be happier. The integration with Pipedrive is seamless, and the scheduled messages are so simple to set up.
Having Textline HQ available to walk you through anything is another great feature.

Every so often, a new lead will not populate. Just hit that refresh button and everything will be fine.

We use SMS to communicate with our customers and Textline's platform is user friendly and easy to navigate. I think something that really sets them apart from other text services we've used the past is the support we receive from the Textline team. On a few occasions, we've expressed interest in certain capabilities and features we'd like to see within the product and, in our experience, they truly listen to feedback and try to implement those features if possible. I have been recommending it to anyone that has been looking for an SMS platform and will continue to recommend!

We would love if the reporting features for automated texts was a little more robust. Other than than, there aren't too many cons and highly recommend this product!

Easy and intuitive to set up. Fast and easy

Documentation is limited. Example automations would be helpful

It was super easy to set up and contacting candidates through Textline is super easy as well. We like how you are able to upload candidates and mass text message as this help us a lot during our peak hiring.

We like everything about textline and don't have any issues with it.

It simple to use and easy for office function and great for clients to use.

Personally, nothing has been negative with textline, it function good and easy to use.

Textline allows me to reach out to hundreds of contacts in a very short time, and then manage those exchanges until a sale is closed. I use it on my desktop AND the app on my mobile phone, so it follows me everywhere. The bulk send feature (Announcements) is the key to my personal productivity each and every day. I could not do my job at the level I do able without Textline.

Nothing. There are many features I have yet to explore, but for now it's perfect!

We have been using textline with Zendesk Support integration for several years now and we are very happy with it. It is easy to use, it integrates with Zendesk Support.

Does not integrate with Zendesk Sell which is a bummer.

Our clients and candidates often prefer texting over email and voice calls
Is a powerful texting software with business features
The features we use include scheduled messages and reminders, SMS announcements, Zapier integration, etc.
We are recruiting / staffing business for manufacturing and its a great way to communicate with candidates and clients when they are on the manufacturing floor as its often too loud to speak with them.
Customer service is great - had some minor issues but they solved them very quickly

nothing that I can think of. I am very pleased with there software and have nothing bad to say about them

Very convenient for my business communications with customers and employees.
Easy to use
Allow us to chat with multiple clients at same time, getting more business

We like everything about textline
Thank you

I was looking for a texting service that integrated with our CRM and made it easy to stay updated on communications between each client. Textline integrates seamlessly and I can access it under each client's page in the CRM.

AN option to use custom fields within the message composer or to pick from field options when creating shortcuts. A first name field would help me personalize my messages.

Textline is extremely easy to use. It helps us easily communicate with our customers And we have found they most of the time they prefer to text.

With the simplicity, features, and integrations there isn’t much to dislike...

This gave our company the opportunity to reach out to customers in a different way. We can cast a wider net, get quicker responses, and we discovered during the pandemic that some customers just prefer texting.

The only thing I would prefer is support over the phone. There is wonderful text support but sometimes its hard to describe what we are looking to do via text.

It was easy to use! Affordable and customer service is best in class.

It would be awesome if the text messages could be integrated into our company system notes.

Slack integration, adding files to text shortcuts

Has a tendency to remain on a previous texted contact when a new contact has been selected, just need to keep a close eye on it.