Textline Reviews

Easy to use
Simple Set up
Great for connecting with customers at ease!

No complaints - 10 / 10 the software is great the only added benefit would be an internal GIF button !

The website is easy to navigate and set up our "shortcut" texts. Everyone in our organization has been able to us this product without having to be trained, huge plus!

Not really a con...more of a want. For us, it would be awesome to create some user defined fields so that we can use placeholders. We are an automotive business and the ability to add vehicle information and date information would be amazing!

I love the fact that I can manage mass text on a website and not just on my cell phone.

Not a fan of the contacts page. I manage many mailing lists...feel like the contacts page could be set up better. That's just because I'm used to using a mass email system.

Textline is easy to use and intuitive for new team members to learn - the interface feels clean and responsive, and my team finds it easy to stay on top of which messages require a response. We're using Textline to engage via SMS with leads, and so far my team has loved it!
The Textline team has also been very helpful in supporting us whenever we encountered an issue.

I think Textline is an exceptional tool for SMS, but it is limited to SMS - we often have leads or customers try to call us back when we text them, and need to leverage an entire other SaaS tool to handle the calls. I would love to see more multi-channel support from Textline.

I like resolving conversations... keeps thing nice/clean and you know what items are still pending if they are still open. It's like email almost.. is very nice.

wish search was better. let's say texting a person with name Jenny "some last name"... when I type in "jenn" all the "jenn"'s in my contacts would pop up... seems like I need to type in exact names in search, makes it hard sometimes...

Textline's team is responsive & helpful. The portal is robust & allows for deep integrations to other software that provides an incredible experience for the end customer. Texting your customers really positions your team to be ahead of the competition. What customer doesn't want to text these days? Take your business to the next level by offering texting via Textline. Not only can you text your customers via a web browser, but you can also text via their app. If you're up for getting really fancy, you can build your own custom portal with canned text messages to send to your customers. It's incredible.

It's quite difficult to truly find a con with Textline. If I'm reaching hard, there's a weird view glitch sometimes with the iOS app, but it's rare & doesn't prohibit use. The system overall is just awesome.

We use the desktop version in the office and couldn't be happier. The integration with Pipedrive is seamless, and the scheduled messages are so simple to set up.
Having Textline HQ available to walk you through anything is another great feature.

Every so often, a new lead will not populate. Just hit that refresh button and everything will be fine.

Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages. Their support is insanely good and managed inside the same platform.

Still working to automate some functions through the API.

We like the integration with our Pipedrive CRM and ability to automate responses when a client texts a keyword. Also, we're starting to pre-schedule custom announcements to our sorted contacts. The TAGing system allows us to upload and sort our contact lists fairly efficiently.

We can't group parts of client conversations. Example: A client reaches out specifically about a service or product days or months after an initial engagement. It's all in one long conversation. We'd like to see a feature that allows our users to TAG parts of a conversation.

I liked that it was affordable and had fast customer support.

It's a bit annoying that the number of characters is limited when naming and registering our customers.

Textline is easy to implement, learn, use, and adapt. No matter where someone is on the spectrum of technical savviness, they have an easy time picking up the Textline interface.

We rely heavily on the Textline <> Zendesk interface. It's really great in most ways, but there are a few specific ways that it hamstrings us. Not really their fault, because Zendesk wants you to use their texting product. Overall using the Textline integration is better for us — but we do miss out on some performance indicators as a result.

I love the ease of Textline. The app is very user friendly too. IT has helped us open up the communication with our residents.

price -the cost was too high for us to use it company wide

Textline offers several features like announcements, automations, shortcuts, etc. that make scheduling and sending automated messages a breeze.

As we worked through implementation we uncovered a few hiccups that didn't work well in our environment, but Textline was super quick to help us out and do things for us while we worked to create workarounds.

The feature that allows you to save a "script" and use for other text messages has been helpful to us in being able to send text messages to many clients in a short period of time.

Creating departments, teams, and team members was a confusing. We have two numbers on our account and figuring out the best way to use both lines for our separate teams was confusing.

The software was very easy to use. I liked being able to set the time when texts would be sent. I liked being able to converse with anyone that responded. However there is an option to have a canned response. I never used that option but I'm sure it would benefit most companies. The customer service was great and answered in a very timely manner.

My only issue is with the time zone. I would have liked to be able to set the time zone so that I wouldn't have to change it each time. I believe they were going to fix this (maybe they fixed it and I didn't notice?).

We used Textline for around 2 years. It was a benefit to our customers and to us. Use of the product was easy along with any training to get new users up and running. Whenever we needed, customer service, they were super helpful and attentive. Definitely recommend Textline for your company.

Nothing was really missing. We only switched because our company created a free platform. Free is better than paying.

We have been using textline with Zendesk Support integration for several years now and we are very happy with it. It is easy to use, it integrates with Zendesk Support.

Does not integrate with Zendesk Sell which is a bummer.

We love that we can transfer a thread to another rep easily and also give customers an option to reach out to us after hours!

Cost difference between 1-3 and 4+ agents

Textline was very easy to deploy and use. Our agents have no issues with the software. The mobile app works well, as does the web app.

It does not do an amazing job of receiving video.

just works. can resolve text messages.

cant have a client login and a "through talkdesk" login

Replace call centres. Take them all out. We can’t have big companies wasting our time with long hold waits and inefficient communication anymore. Thank you textline. I love textline from both the perspective of a customer who appreciated the actual companies customer service and user of their app in giving my own customers better service. Texting is the future.

I still want a transaction platform built in so I can accept credit card or crypto through text.

The product is very simple to use. We have used many different texting softwares and so far Textline has been the most useful!

The thing that I would say that I dislike the most is when I go to type in a customer's name, if you type in too many characters or not enough, the name/number may not pop up at all. For example:
Name: John Deere
If you type: "Joh" it may pop up, but if you type "John De" it may not pop up at all.

Textline is easy to use and does exactly what I need to keep in contact with my customers. The ability to text from the business land line number is awesome!

I have no cons , the software does exactly what I need.

TextLine is great for my team. We use it on the daily.

We wish TextLine integrated with Ceipal TalentHire (our ATS)

EASY TO USE. SYNCS WELL WITH MY CRM, PC, TABLET, AND MOBILE DEVICES

THERE IS NOTHING ABOUT THIS PRODUCT I DON'T LIKE.