Textline Reviews

I've been using Textline through its various iterations and versions for the past 2.5 years and have found the product easy and great to use. We have used it for both inbound and outbound purposes and have seen a healthy level and adoption from both our users and from our customers. Throughout our organization, we've seen interest from different managers and management groups, especially due to the great disposition system, metrics, and the flexibility added in with automations and shortcuts.

There haven't been any aspects we haven't liked -- there are features we didn't know we'd need/use and the Textline team has amazing in communicating new features.

This software is user friendly and the customer support team is fantastic!

It doesn't do group messaging and I can not email receipts without reaching out for help.

Our team was able to quickly and easily integrate Textline into our daily customer support flow. It made assisting customers with sales and technical issues much easier and faster, and integrated seamlessly with our ticketing platform Gorgias. All of the features are easy to understand.

It would be better if customer data was linked and integrated from either Gorgias or from Shopify.

Great UI and features for teams needing to SMS their customers.

The pricing per SMS is higher than many other available products (particularly in Aus).

Amazing product! Super easy to use and lots of great features

I wish I could copy and paste images / screenshots into new messages rather than saving them as attachments but other than that no complaints!

ease in which you can create a campaign

The service is very strong so there's no cons at this time

This is the easiest software to use. Not only that but great customer service!

I am a little confused about the free- trial. It seems too good to be true.

Easy to use, quick to setup and highly effective.

I didn’t have any complaints. We left for reasons that had nothing to do with Textline. Solid group and will comeback if we utilize texting in future businesses.

it is very user friendly. Keeps from having to give out personal cell phone to potential candidates and can send announcements to multiple #'s much faster.

App on phone could be better I get notifications for all users and when I click it does not clear out. Also if no response is necessary it will still show unread.

It's easy to convert more leads into customers AND service those customers well.

Nothing. I like everything that it offers.

The workflow is awesome. It's great to be able to assign/claim text chains to team members, collaborate together, utilize the address book, resolve text chains and move on. Also, there is some great features we will be taking advantage of like scheduling texts and announcements. One of the biggest benefits is the integration with our phone system, Aircall, and with Zendesk. At first we had issues with the Zendesk integration but Textline made some huge improvements and now it all works wonderfully. However, perhaps the biggest pro of all is their customer service. I simply text Textline HQ and I get responses super fast and they always resolve my issues.

One small gripe is that I would prefer images show up as actual images rather than links if over a certain small data limit. But it does preserve quality that way so a small trade-off. I also wish the quality of videos sent and received were better. My biggest issue right now is it does seem like occasionally images are not coming through, or they're taking a long time to send/receive. Haven't fully confirmed this yet but there have been a couple frustrating occasions.

1) Easy to use and user-friendly UI
2) Functionalities can be customized with ease and give your number a personal touch.
3) Customer service is quick, efficient, and they know their product.
4) Setup time was done in about a day, counting the phone number transfer from another provider.

Could use more features in the "automation" function, but this is really not a big deal when you take in count that you can use their API to connect to almost anything.

We switched over to Textline over 6 months ago from another texting service. There is so much that we get from using the service they provide. I like that Textline allows us to text our customers and leads from our landline phones. We have set up "shortcuts" within the system for our most common text responses and we are able to share this within our organization easily. We can also send out "announcements", which allows us to text a group of people at one time, making it easier for us to let our customers know about upcoming events. The platform that they provide is very easy to use, even the most un-tech savy people have no problems at all. Even when we are not logged into the platform we get email notification that a new text is waiting. Textline has great support, online resources and friendly people for whenever we have any questions. Over all it is a great value for what we get in return.

Switching over was very easy. I cannot think of one thing that would need to be improved for our use.

The website is easy to navigate and set up our "shortcut" texts. Everyone in our organization has been able to us this product without having to be trained, huge plus!

Not really a con...more of a want. For us, it would be awesome to create some user defined fields so that we can use placeholders. We are an automotive business and the ability to add vehicle information and date information would be amazing!

Easy to use
Simple Set up
Great for connecting with customers at ease!

No complaints - 10 / 10 the software is great the only added benefit would be an internal GIF button !

Textline is easy to use and intuitive for new team members to learn - the interface feels clean and responsive, and my team finds it easy to stay on top of which messages require a response. We're using Textline to engage via SMS with leads, and so far my team has loved it!
The Textline team has also been very helpful in supporting us whenever we encountered an issue.

I think Textline is an exceptional tool for SMS, but it is limited to SMS - we often have leads or customers try to call us back when we text them, and need to leverage an entire other SaaS tool to handle the calls. I would love to see more multi-channel support from Textline.

I like resolving conversations... keeps thing nice/clean and you know what items are still pending if they are still open. It's like email almost.. is very nice.

wish search was better. let's say texting a person with name Jenny "some last name"... when I type in "jenn" all the "jenn"'s in my contacts would pop up... seems like I need to type in exact names in search, makes it hard sometimes...

Off the bat the platform just worked. We never had any issues with the basic functionality. When we wanted to make more complicated texting workflows happen, he customer support was been amazing. It really moved us into an age where texting was seen as a primary means to communicate with out congregation.

There were limitations in the API that held us back from doing advanced routing and data clean up / user management. This wasn't the end of the world, but it was disappointing. We have a strong development team that would have loved to deeper integrate the product into our overall marketing stack.

The product is easy to use, implementation was 10 mins and staff training was easy. All the buckets you want to check when bringing new software to an organization.

Product support is easy and anytime we had an issue ( happened only twice in 9 months) they fixed the issue immediately.

The platfrom/dashboard is basic and so easy to use. They don't junk up the screen with options or functions that get in the way. They keep it simple which is what you want.

The reports you can generate really help us manage critical times and staff output. Definitely a plus.

Searching for past conversations and numbers is a little clunky. My biggest issue is the cost, now with that being said the cost doesn't outweigh the benefits we are getting by being able to communicate with our Pt's remotely in a HIPPA compliant environment.

Textline's team is responsive & helpful. The portal is robust & allows for deep integrations to other software that provides an incredible experience for the end customer. Texting your customers really positions your team to be ahead of the competition. What customer doesn't want to text these days? Take your business to the next level by offering texting via Textline. Not only can you text your customers via a web browser, but you can also text via their app. If you're up for getting really fancy, you can build your own custom portal with canned text messages to send to your customers. It's incredible.

It's quite difficult to truly find a con with Textline. If I'm reaching hard, there's a weird view glitch sometimes with the iOS app, but it's rare & doesn't prohibit use. The system overall is just awesome.

We use the desktop version in the office and couldn't be happier. The integration with Pipedrive is seamless, and the scheduled messages are so simple to set up.
Having Textline HQ available to walk you through anything is another great feature.

Every so often, a new lead will not populate. Just hit that refresh button and everything will be fine.

Textline is easy to implement, learn, use, and adapt. No matter where someone is on the spectrum of technical savviness, they have an easy time picking up the Textline interface.

We rely heavily on the Textline <> Zendesk interface. It's really great in most ways, but there are a few specific ways that it hamstrings us. Not really their fault, because Zendesk wants you to use their texting product. Overall using the Textline integration is better for us — but we do miss out on some performance indicators as a result.

Ease of use, price, flexibility, support, ability to download all conversations.

So far, I can't find anything I dislike that is significant. I'd like "shaded out" conversations to be just a bit darker, easier to read. I'd prefer to hit return and not CTRL Return to send a message.

The instant Customer Service - their assistance w/ implementation and deployment was outstanding. The admin fee for adding agents was a little pricey compared to others but for the overall service it is worth it.

I didnt like how you have to pay for additional departments, that made it a little more costly than other services however, we were starting to make collaboration more useful and more efficient for our customers so if the pandemic didnt hit, it would have paid for itself.

Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages. Their support is insanely good and managed inside the same platform.

Still working to automate some functions through the API.