Textline

4.9 (159)
Cloud-based plug-and-play text messaging software

Overall rating

4.9 /5
(159)
Value for Money
4.7/5
Features
4.7/5
Ease of Use
4.8/5
Customer Support Software
5.0/5

100%
recommended this app
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159 Reviews

Addie
Overall rating
  • Industry: Financial Services Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Skyler is a Super Star!!

Reviewed on 27/04/2021

Textline has been a major game changer as we migrate from traditional call and email to sms communications! [SENSITIVE CONTENT HIDDEN] on the support team has been an exceptional help and as a Manager of Customer SUpport Operations I would bring this great CS on the Localcoin Team in a heartbeat!

Kudos to Textline a definite value add, and an even better investment!

Pros

Easy to use
Simple Set up
Great for connecting with customers at ease!

Cons

No complaints - 10 / 10 the software is great the only added benefit would be an internal GIF button !

Alternatives Considered

CloudTalk

Reasons for Choosing Textline

Lack of Internal SMS functionality.

Switched From

Freshdesk

Response from Textline

Hi Addie,

Thank you for taking the time to write this review!

Love to hear that Textline is easy to use and is helping you connect with customers!

We value your support and we're always open to hearing your feedback.

Happy Texting!
Nancy from the Textline Team

Jennifer
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Easy, Affordable and Friendly!

Reviewed on 23/09/2020

From set-up to on going questions/customer support, everyone that we have encountered has been super friendly and extremely helpful. We are a small company that focuses on the customer experience and its a breathe of fresh air to work with another company that has a similar culture. If we have a questions, we have a reply from Textline within minutes offering a solution with an awesome attitude.

Pros

The website is easy to navigate and set up our "shortcut" texts. Everyone in our organization has been able to us this product without having to be trained, huge plus!

Cons

Not really a con...more of a want. For us, it would be awesome to create some user defined fields so that we can use placeholders. We are an automotive business and the ability to add vehicle information and date information would be amazing!

Response from Textline

Hi Jennifer,

Thank you for taking the time to write this review!

It is awesome to hear that Textline is so easy to use and everyone in your organization is on board!

We value your support and we're always open to hearing your feedback. I think your request to have user defined fields as placeholders can be done through address book fields and inserting them as variables in your shortcuts or announcements. I am going to reach out personally to share this info!

Happy Texting!
Nancy from the Textline Team

Chris
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 501–1,000 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Still Learning

Reviewed on 20/05/2021

I have alot to learn using this site. I am VERY GRATEFUL for the support team. [SENSITIVE CONTENT HIDDEN] is PHENOMENAL!! I couldn't do what I do without his help.

Pros

I love the fact that I can manage mass text on a website and not just on my cell phone.

Cons

Not a fan of the contacts page. I manage many mailing lists...feel like the contacts page could be set up better. That's just because I'm used to using a mass email system.

Response from Textline

Hi Chris,

Thank you for taking the time to write this review and for choosing Textline to send mass messages from your desktop!

We value your support and we're always open to hearing your feedback.

Happy Texting!
Nancy from the Textline Team

Sam
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great Team, Intuitive Product

Reviewed on 06/03/2020

Pros

Textline is easy to use and intuitive for new team members to learn - the interface feels clean and responsive, and my team finds it easy to stay on top of which messages require a response. We're using Textline to engage via SMS with leads, and so far my team has loved it!
The Textline team has also been very helpful in supporting us whenever we encountered an issue.

Cons

I think Textline is an exceptional tool for SMS, but it is limited to SMS - we often have leads or customers try to call us back when we text them, and need to leverage an entire other SaaS tool to handle the calls. I would love to see more multi-channel support from Textline.

Alternatives Considered

TextMagic

Switched From

SendHub
Tom
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

good for biz

Reviewed on 09/03/2021

overall very good... must have for business, good for texting employees and customers

Pros

I like resolving conversations... keeps thing nice/clean and you know what items are still pending if they are still open. It's like email almost.. is very nice.

Cons

wish search was better. let's say texting a person with name Jenny "some last name"... when I type in "jenn" all the "jenn"'s in my contacts would pop up... seems like I need to type in exact names in search, makes it hard sometimes...

Response from Textline

Hi Tom,

Thank you for taking the time to write this review!

We love to hear that you feel organized while using SMS to communicate with both employees and customers.

We value your support and we're always open to hearing your feedback.

Happy Texting!
Nancy from the Textline Team

Adam
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Textline is awesome

Reviewed on 30/04/2021

Unmatched customer service.

Pros

Textline's team is responsive & helpful. The portal is robust & allows for deep integrations to other software that provides an incredible experience for the end customer. Texting your customers really positions your team to be ahead of the competition. What customer doesn't want to text these days? Take your business to the next level by offering texting via Textline. Not only can you text your customers via a web browser, but you can also text via their app. If you're up for getting really fancy, you can build your own custom portal with canned text messages to send to your customers. It's incredible.

Cons

It's quite difficult to truly find a con with Textline. If I'm reaching hard, there's a weird view glitch sometimes with the iOS app, but it's rare & doesn't prohibit use. The system overall is just awesome.

Response from Textline

Hi Adam,

Thank you for taking the time to write this review!

Also, thank you for being with us for 2+ years! Love to hear that Textline is helping you position yourself in front of your competitors.

We value your support and we're always open to hearing your feedback.

Happy Texting!
Nancy from the Textline Team

E M
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Super easy to use

Reviewed on 22/01/2021

Using Textline daily, and having used other similar services in the past, the ease of use is not something to overlook. No more entering the same contact information into eight different services.

Pros

We use the desktop version in the office and couldn't be happier. The integration with Pipedrive is seamless, and the scheduled messages are so simple to set up.
Having Textline HQ available to walk you through anything is another great feature.

Cons

Every so often, a new lead will not populate. Just hit that refresh button and everything will be fine.

Response from Textline

Hi E M,

Thank you for taking the time to write this review!

We love hearing how easy it is to use Textline and that you are finding value in the integration with Pipedrive.

We value your support and we're always open to hearing your feedback.

Happy Texting!
Nancy from the Textline Team

Jorge Enrique
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Textline simplified the whole SMS channel for us

Reviewed on 11/12/2020

Textline has simplified our approach to SMS in general. We have 5-6 staff members interacting and the platform just helps a lot in the daily communication with customers. We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business.

Pros

Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages. Their support is insanely good and managed inside the same platform.

Cons

Still working to automate some functions through the API.

Response from Textline

Hi Jorge,

Thank you for taking the time to write this review!
It makes me so happy to hear you are finding value in our key features and support service! Most importantly love to hear we have helped simplified operations for your team and its helping with the day-to-day.

We value your support and we're always open to hearing your feedback.

Happy Texting!
Nancy from the Textline Team

Verified Reviewer
Overall rating
  • Industry: Financial Services Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great CRM integration and phenomenal support

Reviewed on 07/04/2020

Customer service is phenomenal.

Pros

We like the integration with our Pipedrive CRM and ability to automate responses when a client texts a keyword. Also, we're starting to pre-schedule custom announcements to our sorted contacts. The TAGing system allows us to upload and sort our contact lists fairly efficiently.

Cons

We can't group parts of client conversations. Example: A client reaches out specifically about a service or product days or months after an initial engagement. It's all in one long conversation. We'd like to see a feature that allows our users to TAG parts of a conversation.

Response from Textline

Thank you for your feedback and great review. We really value your support!

It sounds like our Dispositions feature would help you tag parts of a conversation. Dispositions allow you to categorize conversations when resolving them. You can then pull reports on that data. More about that here https://bit.ly/2xGptt5. Hope this helps!

We'd be happy to chat with you more if you'd reach out to our Customer Service Team.

Maud
Overall rating
  • Industry: Financial Services Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Although the product is limiting, it works.

Reviewed on 06/11/2022

Pros

I liked that it was affordable and had fast customer support.

Cons

It's a bit annoying that the number of characters is limited when naming and registering our customers.

Cat
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great features in the UI, easy to work with API

Reviewed on 24/02/2021

We used Textline out of the box for a while, and over the years we have hypercustomized it to our needs, and been happy with it all along the way. Their support has been responsive, and their feature set has grown, we are very happy customers.

Pros

Textline is easy to implement, learn, use, and adapt. No matter where someone is on the spectrum of technical savviness, they have an easy time picking up the Textline interface.

Cons

We rely heavily on the Textline <> Zendesk interface. It's really great in most ways, but there are a few specific ways that it hamstrings us. Not really their fault, because Zendesk wants you to use their texting product. Overall using the Textline integration is better for us — but we do miss out on some performance indicators as a result.

Response from Textline

Hi Cat,

Thank you for taking the time to write this review!

It makes me so happy to hear that we have been able to accommodate your needs after all these years and variations of the Zendesk integration!

We value your support and we're always open to hearing your feedback.

Happy Texting!
Nancy from the Textline Team

Adina
Overall rating
  • Industry: Real Estate
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Amazing product

Reviewed on 28/01/2020

Great service and amazing product which all of the users love!

Pros

I love the ease of Textline. The app is very user friendly too. IT has helped us open up the communication with our residents.

Cons

price -the cost was too high for us to use it company wide

Alternatives Considered

Text Request

Reasons for Switching to Textline

ease of use and functionality
Samantha
Overall rating
  • Industry: Furniture
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Textline has made communicating with our guests a breeze!

Reviewed on 31/12/2020

Overall we have had a great experience with all representatives from Textline. They're always so willing to help and ready to jump on a call and talk through any new idea or question we have!

Pros

Textline offers several features like announcements, automations, shortcuts, etc. that make scheduling and sending automated messages a breeze.

Cons

As we worked through implementation we uncovered a few hiccups that didn't work well in our environment, but Textline was super quick to help us out and do things for us while we worked to create workarounds.

Alternatives Considered

Avochato

Reasons for Switching to Textline

API integration with our ERP

Response from Textline

Hi Samantha,

Thank you for taking the time to write this review!
I am happy to hear our features make it easy for you to send automated messages. I am also glad that despite a few hiccups, the team was quick to help you and resolve the issue.

We value your support and we're always open to hearing your feedback.

Happy Texting!
Nancy from the Textline Team

Karen
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Customer support

Reviewed on 05/01/2021

While customer service was very prompt in response to emails, there was some communication that would have gone faster and easier by phone vs email or text took longer to explain and understand directions for use.

Pros

The feature that allows you to save a "script" and use for other text messages has been helpful to us in being able to send text messages to many clients in a short period of time.

Cons

Creating departments, teams, and team members was a confusing. We have two numbers on our account and figuring out the best way to use both lines for our separate teams was confusing.

Response from Textline

Karen, thank you for writing a review, we appreciate you pointing out what features are helpful like shortcuts, and what could be improved.

I'm sorry to hear it was confusing to add team members and how to best utilize departments. We believe Textline is a valuable communication solution and your satisfaction contributes to our success, so if you have additional feedback or context to share, please don't hesitate to email me at [email protected]

Sincerely,
Nancy from the Textline Team

Lea
Overall rating
  • Industry: Medical Practice
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great Software at a Great Price

Reviewed on 10/05/2021

I really enjoyed using Textline for collection purposes. Our department was outsourced which is the only reason we are no longer using this product. Customer service is always a concern when jumping into something new and Textline's customer service was great! I do highly recommend this product.

Pros

The software was very easy to use. I liked being able to set the time when texts would be sent. I liked being able to converse with anyone that responded. However there is an option to have a canned response. I never used that option but I'm sure it would benefit most companies. The customer service was great and answered in a very timely manner.

Cons

My only issue is with the time zone. I would have liked to be able to set the time zone so that I wouldn't have to change it each time. I believe they were going to fix this (maybe they fixed it and I didn't notice?).

Response from Textline

Hi Lea,

Thank you for taking the time to write this review!

We value your support and we're always open to hearing your feedback. Thank you for sharing your thoughts on setting a time zone. I have shared this with the product team!

Happy Texting!
Nancy from the Textline Team

Travis
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great product and customer service

Reviewed on 31/03/2020

We used this for day to day customer contact, initial contact from customers, and changes in order status due to weather, delays...

Pros

We used Textline for around 2 years. It was a benefit to our customers and to us. Use of the product was easy along with any training to get new users up and running. Whenever we needed, customer service, they were super helpful and attentive. Definitely recommend Textline for your company.

Cons

Nothing was really missing. We only switched because our company created a free platform. Free is better than paying.

Milan
Overall rating
  • Industry: Building Materials
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Textline on a Dime!

Reviewed on 22/06/2021

Pros

We have been using textline with Zendesk Support integration for several years now and we are very happy with it. It is easy to use, it integrates with Zendesk Support.

Cons

Does not integrate with Zendesk Sell which is a bummer.

Response from Textline

Hi Milan,

Thank you for taking the time to write a review!

Thank you for being a long time customer. We love that our integration with Zendesk Support works for you.
We value your support and we're always open to hearing your feedback.

Happy Texting!
Nancy from the Textline Team

Dana
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great for small businesses and taking care of customers!

Reviewed on 30/07/2021

Great!

Pros

We love that we can transfer a thread to another rep easily and also give customers an option to reach out to us after hours!

Cons

Cost difference between 1-3 and 4+ agents

Response from Textline

Hi Dana,

Thank you for taking the time to write this review!

It is great to hear that Textline can help with taking care of your customers.

We value your support and we're always open to hearing your feedback.

Happy Texting!
Nancy from the Textline Team

Christian
Overall rating
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Business Messaging Service

Reviewed on 06/01/2021

Their support is very responsive and helpful. We rarely have questions, but when we do they are quick with answers.

Pros

Textline was very easy to deploy and use. Our agents have no issues with the software. The mobile app works well, as does the web app.

Cons

It does not do an amazing job of receiving video.

Response from Textline

Hi Christian,

Thank you for taking the time to write this review!

It is great to hear that Textline was easy for you and your team to deploy. We look forward to delivering more features that benefit your business.

We value your support and we're always open to hearing your feedback.

Happy Texting!
Nancy from the Textline Team

Dwight
Overall rating
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

after support chat

Reviewed on 22/03/2022

Pros

just works. can resolve text messages.

Cons

cant have a client login and a "through talkdesk" login

Response from Textline

Hi Dwight,

Thank you for your feedback and insightful review. We truly value your support! It sounds like providing a solution to the Talkdesk login could bring value to you. I shared your feedback with our Product Team and we would love to learn more about this need. This will help us truly understand your needs. If you are willing to chat, please reach out to me at [email protected].

Chad
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A much needed new era for customer support.

Reviewed on 03/08/2020

Pros

Replace call centres. Take them all out. We can’t have big companies wasting our time with long hold waits and inefficient communication anymore. Thank you textline. I love textline from both the perspective of a customer who appreciated the actual companies customer service and user of their app in giving my own customers better service. Texting is the future.

Cons

I still want a transaction platform built in so I can accept credit card or crypto through text.

Response from Textline

Hi Chad,

Thank you for taking the time to write this review!
It makes me so happy to hear that Textline is empowering your company to provide better customer service.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team

DESTINY
Overall rating
  • Industry: Financial Services Software
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Excellent Text Software

Reviewed on 23/04/2020

I'm able to reach my customers with ease, and they're able to contact me after hours at their convenience.

Pros

The product is very simple to use. We have used many different texting softwares and so far Textline has been the most useful!

Cons

The thing that I would say that I dislike the most is when I go to type in a customer's name, if you type in too many characters or not enough, the name/number may not pop up at all. For example:
Name: John Deere
If you type: "Joh" it may pop up, but if you type "John De" it may not pop up at all.

Neil
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great product! Does exactly what I need.

Reviewed on 27/08/2020

Allows me to quickly and efficient communicate without customers . Has greatly improved my post sale interactions.

Pros

Textline is easy to use and does exactly what I need to keep in contact with my customers. The ability to text from the business land line number is awesome!

Cons

I have no cons , the software does exactly what I need.

Alternatives Considered

Podium

Reasons for Switching to Textline

Price

Response from Textline

Hi Neil,

Thank you for taking the time to write this review!

It makes me so happy to hear that by text enabling your landline and implementing Textline, your customer interactions have improved!

We value your support and we're always open to hearing your feedback.

Happy Texting!
Nancy from the Textline Team

Lauren
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Customer Service

Reviewed on 19/01/2021

We have been able to reach a much higher number of candidates for recruiting

Pros

TextLine is great for my team. We use it on the daily.

Cons

We wish TextLine integrated with Ceipal TalentHire (our ATS)

Alternatives Considered

Sense

Reasons for Switching to Textline

Customer service, user friendly & price

Response from Textline

Hi Lauren,

Thank you for taking the time to write this review!

It is cool to hear your team uses Textline daily and despite the missing integration, you are able to reach a much higher number of candidates when recruiting.

We value your support and we're always open to hearing your feedback. We look forward to providing more solutions down the road.

Happy Texting!
Nancy from the Textline Team

Daniel
Overall rating
  • Industry: Financial Services Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

SIMPLY EASY AND FANTASTIC

Reviewed on 10/08/2020

Perfect.

Pros

EASY TO USE. SYNCS WELL WITH MY CRM, PC, TABLET, AND MOBILE DEVICES

Cons

THERE IS NOTHING ABOUT THIS PRODUCT I DON'T LIKE.

Response from Textline

Hi Daniel,

Thank you for taking the time to write this review!

It makes me so happy to hear there isn't anything you don't like about Textline! :)
We value your support and we're always open to hearing your feedback.

Happy Texting!
Nancy from the Textline Team