
Overall rating
Filter by
Company size
Time used
163 Reviews
- Industry: Financial Services Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great CRM integration and phenomenal support
Reviewed on 07/04/2020
Customer service is phenomenal.
Customer service is phenomenal.
Pros
We like the integration with our Pipedrive CRM and ability to automate responses when a client texts a keyword. Also, we're starting to pre-schedule custom announcements to our sorted contacts. The TAGing system allows us to upload and sort our contact lists fairly efficiently.
Cons
We can't group parts of client conversations. Example: A client reaches out specifically about a service or product days or months after an initial engagement. It's all in one long conversation. We'd like to see a feature that allows our users to TAG parts of a conversation.
Response from Textline
Thank you for your feedback and great review. We really value your support!
It sounds like our Dispositions feature would help you tag parts of a conversation. Dispositions allow you to categorize conversations when resolving them. You can then pull reports on that data. More about that here https://bit.ly/2xGptt5. Hope this helps!
We'd be happy to chat with you more if you'd reach out to our Customer Service Team.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy, Affordable and Friendly!
Reviewed on 23/09/2020
From set-up to on going questions/customer support, everyone that we have encountered has been...
From set-up to on going questions/customer support, everyone that we have encountered has been super friendly and extremely helpful. We are a small company that focuses on the customer experience and its a breathe of fresh air to work with another company that has a similar culture. If we have a questions, we have a reply from Textline within minutes offering a solution with an awesome attitude.
Pros
The website is easy to navigate and set up our "shortcut" texts. Everyone in our organization has been able to us this product without having to be trained, huge plus!
Cons
Not really a con...more of a want. For us, it would be awesome to create some user defined fields so that we can use placeholders. We are an automotive business and the ability to add vehicle information and date information would be amazing!
Response from Textline
Hi Jennifer,
Thank you for taking the time to write this review!
It is awesome to hear that Textline is so easy to use and everyone in your organization is on board!
We value your support and we're always open to hearing your feedback. I think your request to have user defined fields as placeholders can be done through address book fields and inserting them as variables in your shortcuts or announcements. I am going to reach out personally to share this info!
Happy Texting!
Nancy from the Textline Team
- Industry: Health, Wellness & Fitness
- Company size: 501–1,000 Employees
- Used for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Still Learning
Reviewed on 20/05/2021
I have alot to learn using this site. I am VERY GRATEFUL for the support team. [SENSITIVE CONTENT...
I have alot to learn using this site. I am VERY GRATEFUL for the support team. [SENSITIVE CONTENT HIDDEN] is PHENOMENAL!! I couldn't do what I do without his help.
Pros
I love the fact that I can manage mass text on a website and not just on my cell phone.
Cons
Not a fan of the contacts page. I manage many mailing lists...feel like the contacts page could be set up better. That's just because I'm used to using a mass email system.
Response from Textline
Hi Chris,
Thank you for taking the time to write this review and for choosing Textline to send mass messages from your desktop!
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great Team, Intuitive Product
Reviewed on 06/03/2020
Pros
Textline is easy to use and intuitive for new team members to learn - the interface feels clean and responsive, and my team finds it easy to stay on top of which messages require a response. We're using Textline to engage via SMS with leads, and so far my team has loved it!
The Textline team has also been very helpful in supporting us whenever we encountered an issue.
Cons
I think Textline is an exceptional tool for SMS, but it is limited to SMS - we often have leads or customers try to call us back when we text them, and need to leverage an entire other SaaS tool to handle the calls. I would love to see more multi-channel support from Textline.
Alternatives Considered
TextmagicSwitched From
SendHub- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
good for biz
Reviewed on 09/03/2021
overall very good... must have for business, good for texting employees and customers
overall very good... must have for business, good for texting employees and customers
Pros
I like resolving conversations... keeps thing nice/clean and you know what items are still pending if they are still open. It's like email almost.. is very nice.
Cons
wish search was better. let's say texting a person with name Jenny "some last name"... when I type in "jenn" all the "jenn"'s in my contacts would pop up... seems like I need to type in exact names in search, makes it hard sometimes...
Response from Textline
Hi Tom,
Thank you for taking the time to write this review!
We love to hear that you feel organized while using SMS to communicate with both employees and customers.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Textline is awesome
Reviewed on 30/04/2021
Unmatched customer service.
Unmatched customer service.
Pros
Textline's team is responsive & helpful. The portal is robust & allows for deep integrations to other software that provides an incredible experience for the end customer. Texting your customers really positions your team to be ahead of the competition. What customer doesn't want to text these days? Take your business to the next level by offering texting via Textline. Not only can you text your customers via a web browser, but you can also text via their app. If you're up for getting really fancy, you can build your own custom portal with canned text messages to send to your customers. It's incredible.
Cons
It's quite difficult to truly find a con with Textline. If I'm reaching hard, there's a weird view glitch sometimes with the iOS app, but it's rare & doesn't prohibit use. The system overall is just awesome.
Response from Textline
Hi Adam,
Thank you for taking the time to write this review!
Also, thank you for being with us for 2+ years! Love to hear that Textline is helping you position yourself in front of your competitors.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Super easy to use
Reviewed on 22/01/2021
Using Textline daily, and having used other similar services in the past, the ease of use is not...
Using Textline daily, and having used other similar services in the past, the ease of use is not something to overlook. No more entering the same contact information into eight different services.
Pros
We use the desktop version in the office and couldn't be happier. The integration with Pipedrive is seamless, and the scheduled messages are so simple to set up.
Having Textline HQ available to walk you through anything is another great feature.
Cons
Every so often, a new lead will not populate. Just hit that refresh button and everything will be fine.
Response from Textline
Hi E M,
Thank you for taking the time to write this review!
We love hearing how easy it is to use Textline and that you are finding value in the integration with Pipedrive.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
the communication in to the company this product bring people together patson reviews textline
Reviewed on 24/08/2022
it's happen that some people are not too much familiar with this software but is not that...
it's happen that some people are not too much familiar with this software but is not that expensive every one can get to purchase this product for the best of their own business this will be helping you to communicate with the textline people from everywhere aroud the world this is the only product that impact the enterprise and company and make people to start trusting each other...
Pros
it's great and already impacted all over the world by communicate with people and company trough the text message and get to trust people whom we may never see this is why we all become addicted by using a cell phones so that we may end up lose important collaboration or business out there
Cons
this feature is too good user have to know that some of this tools are important in the company if we actually take a great decision you will only realise that your business is going down because you don't apply some rules about contact or team member to better communicate well. this why we use this product in our business to get the fastest news and also some job
- Industry: Construction Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great features in the UI, easy to work with API
Reviewed on 24/02/2021
We used Textline out of the box for a while, and over the years we have hypercustomized it to our...
We used Textline out of the box for a while, and over the years we have hypercustomized it to our needs, and been happy with it all along the way. Their support has been responsive, and their feature set has grown, we are very happy customers.
Pros
Textline is easy to implement, learn, use, and adapt. No matter where someone is on the spectrum of technical savviness, they have an easy time picking up the Textline interface.
Cons
We rely heavily on the Textline <> Zendesk interface. It's really great in most ways, but there are a few specific ways that it hamstrings us. Not really their fault, because Zendesk wants you to use their texting product. Overall using the Textline integration is better for us — but we do miss out on some performance indicators as a result.
Response from Textline
Hi Cat,
Thank you for taking the time to write this review!
It makes me so happy to hear that we have been able to accommodate your needs after all these years and variations of the Zendesk integration!
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Our experience with Textline
Reviewed on 06/01/2021
Our experience was great. [SENSITIVE CONTENT HIDDEN] was fantastic to deal with. She checked in...
Our experience was great. [SENSITIVE CONTENT HIDDEN] was fantastic to deal with. She checked in with me periodically to see if I needed help or training, I never had to seek her out. The great thing is, the software was so easy to use, I had very little questions.
Pros
Textline was so easy to use. It made contacting clients with updates more efficient. And we found we got faster responses when texting clients, than calling clients. We also were able to have our employees keep their personal phones for personal use because of using Textline. The phone app options was also wonderful as we were able to see any emergency texts that came in after hours.
Cons
Price was a bit high, but we saved time, so money well spent
Response from Textline
Hi Tanya,
Thank you for taking the time to write this review!
It makes me so happy to hear you were able to save time using Textline! We love to hear all the wonderful things you have been able to accomplish with your excellent team and helpful tools like Textline.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy to use and great customer support
Reviewed on 05/05/2020
Pros
We use SMS to communicate with our customers and Textline's platform is user friendly and easy to navigate. I think something that really sets them apart from other text services we've used the past is the support we receive from the Textline team. On a few occasions, we've expressed interest in certain capabilities and features we'd like to see within the product and, in our experience, they truly listen to feedback and try to implement those features if possible. I have been recommending it to anyone that has been looking for an SMS platform and will continue to recommend!
Cons
We would love if the reporting features for automated texts was a little more robust. Other than than, there aren't too many cons and highly recommend this product!
Response from Textline
Thank you for taking the time to write this review!
It makes me so happy to hear our support and care for our customers sets us apart!
We value your support and we're always open to hear your feedback. We look forward to sharing updates on our API and Zapier integration to help with automated texts, coming soon!
Happy Texting!
Nancy from the Textline Team
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy implementation.
Reviewed on 28/07/2021
is used with keywords to gather guest information, schedule reservations, sell gift cards and sell...
is used with keywords to gather guest information, schedule reservations, sell gift cards and sell private events
Pros
Easy and intuitive to set up. Fast and easy
Cons
Documentation is limited. Example automations would be helpful
Reasons for Switching to Textline
Value and functiinResponse from Textline
Hi Joe,
Thank you for taking the time to write this review!
Glad to hear Textline is easy to set up and use.
We value your support and we're always open to hearing your feedback. We are constantly growing our documentation and hope you find our improvements helpful.
Happy Texting!
Nancy from the Textline Team
- Industry: Wholesale
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Good product, could be great
Reviewed on 27/07/2021
Pros
Textline works well with our software in sending automated messaging. It also works well for mass communication.
Cons
Searching is very clunky. It is difficult to find past conversations. An added feature of looking at a contact and being able to see the contact's history of conversations would be very helpful. It is also incredibly easy to accidently send a mass text to all contacts. A warning when a saved search includes all contacts would be extremely helpful. I do also wish they were able to provide customer service earlier than 9am PST as my organization is in EST.
Response from Textline
Hi Lynnette,
Thank you for taking the time to write this review!
I am glad to hear Textline works well for you and for your mass communication needs.
We value your support and we're always open to hearing your feedback and assessing how to best address it. I have shared your feedback regarding the ability to search conversations, the process for mass texts, and support hours.
Happy Texting!
Nancy from the Textline Team
- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
SMS Messaging made easy and EFFICIENT
Reviewed on 13/04/2020
The product is robust and performs without a hiccup. Customer service is responsive and friendly.
The product is robust and performs without a hiccup. Customer service is responsive and friendly.
Pros
Textline allows me to reach out to hundreds of contacts in a very short time, and then manage those exchanges until a sale is closed. I use it on my desktop AND the app on my mobile phone, so it follows me everywhere. The bulk send feature (Announcements) is the key to my personal productivity each and every day. I could not do my job at the level I do able without Textline.
Cons
Nothing. There are many features I have yet to explore, but for now it's perfect!
- Industry: Medical Practice
- Company size: 201–500 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great Software at a Great Price
Reviewed on 10/05/2021
I really enjoyed using Textline for collection purposes. Our department was outsourced which is the...
I really enjoyed using Textline for collection purposes. Our department was outsourced which is the only reason we are no longer using this product. Customer service is always a concern when jumping into something new and Textline's customer service was great! I do highly recommend this product.
Pros
The software was very easy to use. I liked being able to set the time when texts would be sent. I liked being able to converse with anyone that responded. However there is an option to have a canned response. I never used that option but I'm sure it would benefit most companies. The customer service was great and answered in a very timely manner.
Cons
My only issue is with the time zone. I would have liked to be able to set the time zone so that I wouldn't have to change it each time. I believe they were going to fix this (maybe they fixed it and I didn't notice?).
Response from Textline
Hi Lea,
Thank you for taking the time to write this review!
We value your support and we're always open to hearing your feedback. Thank you for sharing your thoughts on setting a time zone. I have shared this with the product team!
Happy Texting!
Nancy from the Textline Team
- Industry: Insurance Software
- Company size: Self Employed
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Integrate with your CRM and see big results
Reviewed on 27/01/2021
Max efficiency
Max efficiency
Pros
-Integration with Pipedrive
-Shortcuts
-Resolve feature
-Insights feature
Cons
-reminders can be better
-can't think of any other
Alternatives Considered
SalesmsgReasons for Choosing Textline
FeaturesReasons for Switching to Textline
Better features and speedResponse from Textline
Hi Karo,
Thank you for taking the time to write this review and for choosing Textline because of our features and speed of delivery!
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Awesome tool for any industry
Reviewed on 01/02/2022
So far, I absolutely love it. From transferring between agents to the whispers to the connectivity...
So far, I absolutely love it. From transferring between agents to the whispers to the connectivity of all of it.
Pros
What I like is it my entire team can be connected and updated on each text message whether they are at home, at work, or anywhere else. It is very easy for anyone to get caught up on the messages by simply scrolling up and reading, from there, the customer has less frustration since I don’t have to re-explain the situation every time it’s transferred
Cons
My only issue is not being able to transfer messages between departments. For us, it is not super important and can be worked around, but for larger businesses it may be a hassle
Response from Textline
Hello James,
Thank you for your feedback and insightful review. We really value your support and I'm happy to hear Textline is able to seamlessly sync with your team's workflow! It sounds like providing a solution to transferring between Departments could bring value to you. I shared your feedback with our Product Team and we would love to learn more about this need. This will help us truly understand your needs. If you are willing to chat, please reach to me at [email protected].
Jenny, from the Textline Team
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Business Messaging Service
Reviewed on 06/01/2021
Their support is very responsive and helpful. We rarely have questions, but when we do they are...
Their support is very responsive and helpful. We rarely have questions, but when we do they are quick with answers.
Pros
Textline was very easy to deploy and use. Our agents have no issues with the software. The mobile app works well, as does the web app.
Cons
It does not do an amazing job of receiving video.
Response from Textline
Hi Christian,
Thank you for taking the time to write this review!
It is great to hear that Textline was easy for you and your team to deploy. We look forward to delivering more features that benefit your business.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Industry: Staffing & Recruiting
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Text Line is a vital tool for our company.
Reviewed on 16/11/2022
I can't function in my daily operation without it. Very user friendly! I recommend Text Line to...
I can't function in my daily operation without it. Very user friendly! I recommend Text Line to all businesses!
Pros
Invaluable tool.Easy to use.Excellent archiving.Can launch mass SMS.Can choose recipients based on tags.I like everything about Textline!I use it all day, every day. Have the app on my cell and computer.
Cons
I do not have any complaints or suggestions.
- Industry: Sporting Goods
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great for customer support!
Reviewed on 06/01/2022
Pros
Our team was able to quickly and easily integrate Textline into our daily customer support flow. It made assisting customers with sales and technical issues much easier and faster, and integrated seamlessly with our ticketing platform Gorgias. All of the features are easy to understand.
Cons
It would be better if customer data was linked and integrated from either Gorgias or from Shopify.
Response from Textline
Hi Laura,
Thank you for taking the time to write this review!
It makes me so happy to hear it's been easier to support customers and made the process faster since implementing Textline.
We will be reaching out about your questions regarding Gorgias and Shopify integration. We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Textline is an absolute time saver!
Reviewed on 05/08/2022
I love the ease of using Textline for mass texting as well as 2 way texting. In the transportation...
I love the ease of using Textline for mass texting as well as 2 way texting. In the transportation recruiting business, texting is what captures the attention of drivers. Especially with all of the SPAM/SCAM calls drivers are more apt to respond to a text vs a call
Pros
I love the ease of using it for mass texting as well as 2 way texting. In the transportation recruiting business, texting is what captures the attention of drivers. Especially with all of the SPAM/SCAM calls drivers are more apt to respond to a text vs a call
Cons
setting up a new agent isnt always the easiest thing
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great service and support
Reviewed on 11/06/2020
I’m very happy with Textline. Their service was reliable and their customer service was always...
I’m very happy with Textline. Their service was reliable and their customer service was always friendly and responsive.
Pros
Textline’s pricing was competitive and integrated into our Zendesk Support instance very well.
Cons
Sending videos via text message wasn’t well supported, and the web UI/UX can be a bit clunky.
Response from Textline
Andrew, thank you for writing a review! Happy to hear the Zendesk Integrations works well for you and we appreciate you sharing feedback regarding the UI/UX experience.
We would love to learn more about this insight. This will help us truly understand your needs. If you are willing to chat, please reach us at [email protected]
Nancy, from the Textline Team
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great option for customer interactions
Reviewed on 02/11/2021
Pros
Its easy to use, customizable, any technical support is always handled with speed, the phone app is great as well.
Cons
There really isnt any downside. If anything, the only thing that i would say, is that it is hard to mute notifications on the app from individual departments.
Response from Textline
Hi Jim,
Thank you for taking the time to write this review!
We love hearing businesses in the health and wellness space confirming Textline is a great way to interact with customers.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Industry: Financial Services Software
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent Text Software
Reviewed on 23/04/2020
I'm able to reach my customers with ease, and they're able to contact me after hours at their...
I'm able to reach my customers with ease, and they're able to contact me after hours at their convenience.
Pros
The product is very simple to use. We have used many different texting softwares and so far Textline has been the most useful!
Cons
The thing that I would say that I dislike the most is when I go to type in a customer's name, if you type in too many characters or not enough, the name/number may not pop up at all. For example:
Name: John Deere
If you type: "Joh" it may pop up, but if you type "John De" it may not pop up at all.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Service!
Reviewed on 08/01/2021
Pros
They're always there to help when we need it! Thanks!
Cons
I do not have any Cons or things that I like least about this software at this time.
Response from Textline
Hi Jessica,
Thank you for taking the time to write this review!
It makes me so happy to hear you feel supported whenever you need us!
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team