Textline Reviews
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166 Reviews
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy, Affordable and Friendly!
Reviewed on 23/09/2020
From set-up to on going questions/customer support, everyone that we have encountered has been...
From set-up to on going questions/customer support, everyone that we have encountered has been super friendly and extremely helpful. We are a small company that focuses on the customer experience and its a breathe of fresh air to work with another company that has a similar culture. If we have a questions, we have a reply from Textline within minutes offering a solution with an awesome attitude.
Pros
The website is easy to navigate and set up our "shortcut" texts. Everyone in our organization has been able to us this product without having to be trained, huge plus!
Cons
Not really a con...more of a want. For us, it would be awesome to create some user defined fields so that we can use placeholders. We are an automotive business and the ability to add vehicle information and date information would be amazing!
Response from Textline
Hi Jennifer,
Thank you for taking the time to write this review!
It is awesome to hear that Textline is so easy to use and everyone in your organization is on board!
We value your support and we're always open to hearing your feedback. I think your request to have user defined fields as placeholders can be done through address book fields and inserting them as variables in your shortcuts or announcements. I am going to reach out personally to share this info!
Happy Texting!
Nancy from the Textline Team
- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great Team, Intuitive Product
Reviewed on 06/03/2020
Pros
Textline is easy to use and intuitive for new team members to learn - the interface feels clean and responsive, and my team finds it easy to stay on top of which messages require a response. We're using Textline to engage via SMS with leads, and so far my team has loved it!
The Textline team has also been very helpful in supporting us whenever we encountered an issue.
Cons
I think Textline is an exceptional tool for SMS, but it is limited to SMS - we often have leads or customers try to call us back when we text them, and need to leverage an entire other SaaS tool to handle the calls. I would love to see more multi-channel support from Textline.
Alternatives Considered
TextmagicSwitched From
SendHub- Industry: Health, Wellness & Fitness
- Company size: 501–1,000 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Still Learning
Reviewed on 20/05/2021
I have alot to learn using this site. I am VERY GRATEFUL for the support team. [SENSITIVE CONTENT...
I have alot to learn using this site. I am VERY GRATEFUL for the support team. [SENSITIVE CONTENT HIDDEN] is PHENOMENAL!! I couldn't do what I do without his help.
Pros
I love the fact that I can manage mass text on a website and not just on my cell phone.
Cons
Not a fan of the contacts page. I manage many mailing lists...feel like the contacts page could be set up better. That's just because I'm used to using a mass email system.
Response from Textline
Hi Chris,
Thank you for taking the time to write this review and for choosing Textline to send mass messages from your desktop!
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
good for biz
Reviewed on 09/03/2021
overall very good... must have for business, good for texting employees and customers
overall very good... must have for business, good for texting employees and customers
Pros
I like resolving conversations... keeps thing nice/clean and you know what items are still pending if they are still open. It's like email almost.. is very nice.
Cons
wish search was better. let's say texting a person with name Jenny "some last name"... when I type in "jenn" all the "jenn"'s in my contacts would pop up... seems like I need to type in exact names in search, makes it hard sometimes...
Response from Textline
Hi Tom,
Thank you for taking the time to write this review!
We love to hear that you feel organized while using SMS to communicate with both employees and customers.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Industry: Religious Institutions
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Textline
Reviewed on 23/03/2020
Pros
Off the bat the platform just worked. We never had any issues with the basic functionality. When we wanted to make more complicated texting workflows happen, he customer support was been amazing. It really moved us into an age where texting was seen as a primary means to communicate with out congregation.
Cons
There were limitations in the API that held us back from doing advanced routing and data clean up / user management. This wasn't the end of the world, but it was disappointing. We have a strong development team that would have loved to deeper integrate the product into our overall marketing stack.
Response from Textline
Hi Michael,
Thank you for your review! We love to hear that the basic functionality works for you and that our support team has been able to support you on more complex ideas.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Textline is awesome
Reviewed on 30/04/2021
Unmatched customer service.
Unmatched customer service.
Pros
Textline's team is responsive & helpful. The portal is robust & allows for deep integrations to other software that provides an incredible experience for the end customer. Texting your customers really positions your team to be ahead of the competition. What customer doesn't want to text these days? Take your business to the next level by offering texting via Textline. Not only can you text your customers via a web browser, but you can also text via their app. If you're up for getting really fancy, you can build your own custom portal with canned text messages to send to your customers. It's incredible.
Cons
It's quite difficult to truly find a con with Textline. If I'm reaching hard, there's a weird view glitch sometimes with the iOS app, but it's rare & doesn't prohibit use. The system overall is just awesome.
Response from Textline
Hi Adam,
Thank you for taking the time to write this review!
Also, thank you for being with us for 2+ years! Love to hear that Textline is helping you position yourself in front of your competitors.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Super easy to use
Reviewed on 22/01/2021
Using Textline daily, and having used other similar services in the past, the ease of use is not...
Using Textline daily, and having used other similar services in the past, the ease of use is not something to overlook. No more entering the same contact information into eight different services.
Pros
We use the desktop version in the office and couldn't be happier. The integration with Pipedrive is seamless, and the scheduled messages are so simple to set up.
Having Textline HQ available to walk you through anything is another great feature.
Cons
Every so often, a new lead will not populate. Just hit that refresh button and everything will be fine.
Response from Textline
Hi E M,
Thank you for taking the time to write this review!
We love hearing how easy it is to use Textline and that you are finding value in the integration with Pipedrive.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
the communication in to the company this product bring people together patson reviews textline
Reviewed on 24/08/2022
it's happen that some people are not too much familiar with this software but is not that...
it's happen that some people are not too much familiar with this software but is not that expensive every one can get to purchase this product for the best of their own business this will be helping you to communicate with the textline people from everywhere aroud the world this is the only product that impact the enterprise and company and make people to start trusting each other...
Pros
it's great and already impacted all over the world by communicate with people and company trough the text message and get to trust people whom we may never see this is why we all become addicted by using a cell phones so that we may end up lose important collaboration or business out there
Cons
this feature is too good user have to know that some of this tools are important in the company if we actually take a great decision you will only realise that your business is going down because you don't apply some rules about contact or team member to better communicate well. this why we use this product in our business to get the fastest news and also some job
- Industry: Construction Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great features in the UI, easy to work with API
Reviewed on 24/02/2021
We used Textline out of the box for a while, and over the years we have hypercustomized it to our...
We used Textline out of the box for a while, and over the years we have hypercustomized it to our needs, and been happy with it all along the way. Their support has been responsive, and their feature set has grown, we are very happy customers.
Pros
Textline is easy to implement, learn, use, and adapt. No matter where someone is on the spectrum of technical savviness, they have an easy time picking up the Textline interface.
Cons
We rely heavily on the Textline <> Zendesk interface. It's really great in most ways, but there are a few specific ways that it hamstrings us. Not really their fault, because Zendesk wants you to use their texting product. Overall using the Textline integration is better for us — but we do miss out on some performance indicators as a result.
Response from Textline
Hi Cat,
Thank you for taking the time to write this review!
It makes me so happy to hear that we have been able to accommodate your needs after all these years and variations of the Zendesk integration!
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Our experience with Textline
Reviewed on 06/01/2021
Our experience was great. [SENSITIVE CONTENT HIDDEN] was fantastic to deal with. She checked in...
Our experience was great. [SENSITIVE CONTENT HIDDEN] was fantastic to deal with. She checked in with me periodically to see if I needed help or training, I never had to seek her out. The great thing is, the software was so easy to use, I had very little questions.
Pros
Textline was so easy to use. It made contacting clients with updates more efficient. And we found we got faster responses when texting clients, than calling clients. We also were able to have our employees keep their personal phones for personal use because of using Textline. The phone app options was also wonderful as we were able to see any emergency texts that came in after hours.
Cons
Price was a bit high, but we saved time, so money well spent
Response from Textline
Hi Tanya,
Thank you for taking the time to write this review!
It makes me so happy to hear you were able to save time using Textline! We love to hear all the wonderful things you have been able to accomplish with your excellent team and helpful tools like Textline.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy to use and great customer support
Reviewed on 05/05/2020
Pros
We use SMS to communicate with our customers and Textline's platform is user friendly and easy to navigate. I think something that really sets them apart from other text services we've used the past is the support we receive from the Textline team. On a few occasions, we've expressed interest in certain capabilities and features we'd like to see within the product and, in our experience, they truly listen to feedback and try to implement those features if possible. I have been recommending it to anyone that has been looking for an SMS platform and will continue to recommend!
Cons
We would love if the reporting features for automated texts was a little more robust. Other than than, there aren't too many cons and highly recommend this product!
Response from Textline
Thank you for taking the time to write this review!
It makes me so happy to hear our support and care for our customers sets us apart!
We value your support and we're always open to hear your feedback. We look forward to sharing updates on our API and Zapier integration to help with automated texts, coming soon!
Happy Texting!
Nancy from the Textline Team
- Industry: Furniture
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Textline has made communicating with our guests a breeze!
Reviewed on 31/12/2020
Overall we have had a great experience with all representatives from Textline. They're always so...
Overall we have had a great experience with all representatives from Textline. They're always so willing to help and ready to jump on a call and talk through any new idea or question we have!
Pros
Textline offers several features like announcements, automations, shortcuts, etc. that make scheduling and sending automated messages a breeze.
Cons
As we worked through implementation we uncovered a few hiccups that didn't work well in our environment, but Textline was super quick to help us out and do things for us while we worked to create workarounds.
Alternatives Considered
AvochatoReasons for Switching to Textline
API integration with our ERPResponse from Textline
Hi Samantha,
Thank you for taking the time to write this review!
I am happy to hear our features make it easy for you to send automated messages. I am also glad that despite a few hiccups, the team was quick to help you and resolve the issue.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Industry: Wholesale
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Good product, could be great
Reviewed on 27/07/2021
Pros
Textline works well with our software in sending automated messaging. It also works well for mass communication.
Cons
Searching is very clunky. It is difficult to find past conversations. An added feature of looking at a contact and being able to see the contact's history of conversations would be very helpful. It is also incredibly easy to accidently send a mass text to all contacts. A warning when a saved search includes all contacts would be extremely helpful. I do also wish they were able to provide customer service earlier than 9am PST as my organization is in EST.
Response from Textline
Hi Lynnette,
Thank you for taking the time to write this review!
I am glad to hear Textline works well for you and for your mass communication needs.
We value your support and we're always open to hearing your feedback and assessing how to best address it. I have shared your feedback regarding the ability to search conversations, the process for mass texts, and support hours.
Happy Texting!
Nancy from the Textline Team
- Industry: Performing Arts
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Works great for us!
Reviewed on 18/08/2020
Pros
We use this mostly for customer communication. We are a dance studio and have to communicate with parents a lot. It is easy to use and parents like to text!
Cons
I wish that you could delete contacts instead of just archiving them. Also when someone opts out by saying "STOP" you can never text them again, which makes sense but also sometimes our families just want to opt out of marketing texts not informational.
Response from Textline
Hi Gabby,
Thank you for taking the time to write this review!
It makes me so happy to hear Textline is easy for you to use and parents like to text you!
We value your support and we're always open to hearing your feedback. I have followed up with you on Textline about your concerns with parents opting out too soon. I think I may have a solution for you!
Happy Texting!
Nancy from the Textline Team
- Industry: Medical Practice
- Company size: 201–500 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great Software at a Great Price
Reviewed on 10/05/2021
I really enjoyed using Textline for collection purposes. Our department was outsourced which is the...
I really enjoyed using Textline for collection purposes. Our department was outsourced which is the only reason we are no longer using this product. Customer service is always a concern when jumping into something new and Textline's customer service was great! I do highly recommend this product.
Pros
The software was very easy to use. I liked being able to set the time when texts would be sent. I liked being able to converse with anyone that responded. However there is an option to have a canned response. I never used that option but I'm sure it would benefit most companies. The customer service was great and answered in a very timely manner.
Cons
My only issue is with the time zone. I would have liked to be able to set the time zone so that I wouldn't have to change it each time. I believe they were going to fix this (maybe they fixed it and I didn't notice?).
Response from Textline
Hi Lea,
Thank you for taking the time to write this review!
We value your support and we're always open to hearing your feedback. Thank you for sharing your thoughts on setting a time zone. I have shared this with the product team!
Happy Texting!
Nancy from the Textline Team
- Industry: Financial Services Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Although the product is limiting, it works.
Reviewed on 06/11/2022
Pros
I liked that it was affordable and had fast customer support.
Cons
It's a bit annoying that the number of characters is limited when naming and registering our customers.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Handy Customer Outreach tool for a growing business
Reviewed on 10/12/2020
Pros
Speed of deployment. Integrations take some time but we were able to use the software out the box with rapidly and with ease.
Cons
Human support by phone. Challenging to resolve issues via text/email.
Response from Textline
Hi Olek,
Thank you for taking the time to write this review!
Glad to hear it's easy to use Textline and deployment is fast.
We value your support and we're always open to hearing your feedback. Sorry to hear it was challenging to resolve some issues over text/email. This is something we are continuously working on. If you have any more details to share about the conversation and how you think it could have gone smoother would love to hear them. Feel free to reach out to me at [email protected]
Happy Texting!
Nancy from the Textline Team
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great for small businesses and taking care of customers!
Reviewed on 30/07/2021
Great!
Great!
Pros
We love that we can transfer a thread to another rep easily and also give customers an option to reach out to us after hours!
Cons
Cost difference between 1-3 and 4+ agents
Response from Textline
Hi Dana,
Thank you for taking the time to write this review!
It is great to hear that Textline can help with taking care of your customers.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Awesome tool for any industry
Reviewed on 01/02/2022
So far, I absolutely love it. From transferring between agents to the whispers to the connectivity...
So far, I absolutely love it. From transferring between agents to the whispers to the connectivity of all of it.
Pros
What I like is it my entire team can be connected and updated on each text message whether they are at home, at work, or anywhere else. It is very easy for anyone to get caught up on the messages by simply scrolling up and reading, from there, the customer has less frustration since I don’t have to re-explain the situation every time it’s transferred
Cons
My only issue is not being able to transfer messages between departments. For us, it is not super important and can be worked around, but for larger businesses it may be a hassle
Response from Textline
Hello James,
Thank you for your feedback and insightful review. We really value your support and I'm happy to hear Textline is able to seamlessly sync with your team's workflow! It sounds like providing a solution to transferring between Departments could bring value to you. I shared your feedback with our Product Team and we would love to learn more about this need. This will help us truly understand your needs. If you are willing to chat, please reach to me at [email protected].
Jenny, from the Textline Team
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best texting software hands down...
Reviewed on 25/08/2020
Pros
Textline is extremely easy to use. It helps us easily communicate with our customers And we have found they most of the time they prefer to text.
Cons
With the simplicity, features, and integrations there isn’t much to dislike...
Response from Textline
Hi Aaron,
Thank you for taking the time to write this review!
It makes me so happy to hear you find Textline easy to use especially if your customers prefer texting these days.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Industry: Mental Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
after support chat
Reviewed on 22/03/2022
Pros
just works. can resolve text messages.
Cons
cant have a client login and a "through talkdesk" login
Response from Textline
Hi Dwight,
Thank you for your feedback and insightful review. We truly value your support! It sounds like providing a solution to the Talkdesk login could bring value to you. I shared your feedback with our Product Team and we would love to learn more about this need. This will help us truly understand your needs. If you are willing to chat, please reach out to me at [email protected].
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A much needed new era for customer support.
Reviewed on 03/08/2020
Pros
Replace call centres. Take them all out. We can’t have big companies wasting our time with long hold waits and inefficient communication anymore. Thank you textline. I love textline from both the perspective of a customer who appreciated the actual companies customer service and user of their app in giving my own customers better service. Texting is the future.
Cons
I still want a transaction platform built in so I can accept credit card or crypto through text.
Response from Textline
Hi Chad,
Thank you for taking the time to write this review!
It makes me so happy to hear that Textline is empowering your company to provide better customer service.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team
- Industry: Insurance Software
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Texting Software for any size Company
Reviewed on 12/03/2020
Easy to use and super affordable
Easy to use and super affordable
Pros
It was easy to use! Affordable and customer service is best in class.
Cons
It would be awesome if the text messages could be integrated into our company system notes.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for Free Trial
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Useful Software, FANTASTIC customer service
Reviewed on 04/03/2020
It's a good system to use, for texting people from a computer. I haven't fully used it yet, for all...
It's a good system to use, for texting people from a computer. I haven't fully used it yet, for all of my intents and purposes, so I can't say what rewards I've gotten out of it.. But I PLAN to use to it reach an already-established customer database, and sent them notifications -- and with the tests I've performed so far, I have no doubt that I'll be able to do exactly that. Thanks.
Pros
Not just "like" -- but I LOVE the way the support team responds to questions I text them, in a timely manner, and with useful information, which is exactly what I was looking for.
Cons
I can't think of anything off the top of my head.. It does what it's designed to do. A few features took me a minute to figure out, but they worked, plus the staff was helpful in assisting me with any & all questions I had.. They even were able to reset my "onboarding," so that I was able to take the introductory product tour again, after I had exited it earlier than I meant to.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Customer Service
Reviewed on 19/01/2021
We have been able to reach a much higher number of candidates for recruiting
We have been able to reach a much higher number of candidates for recruiting
Pros
TextLine is great for my team. We use it on the daily.
Cons
We wish TextLine integrated with Ceipal TalentHire (our ATS)
Alternatives Considered
SenseReasons for Switching to Textline
Customer service, user friendly & priceResponse from Textline
Hi Lauren,
Thank you for taking the time to write this review!
It is cool to hear your team uses Textline daily and despite the missing integration, you are able to reach a much higher number of candidates when recruiting.
We value your support and we're always open to hearing your feedback. We look forward to providing more solutions down the road.
Happy Texting!
Nancy from the Textline Team