Carepatron Reviews

I really like how easy care patron is to use for the practitioner as well as the client coming into the practice. It has a lot of functionality and user friendliness and that’s what is really great about it.

The main thing that I don’t like about care, patron is how it’s difficult for my client to see when they next have appointments because then it does cause some issue and lateness were cancellations.

Carepatron is so user-friendly. It has everything you will need in respect of practice management. The customer service is top class! I have been recommending it to all my fellow therapists who equally love it. Clients have found it easy to access shared files. It really is the best, most versatile platform on the market that doesn’t cost the earth. Great for solo practitioners. Highly recommended.

On the rare occasion, it has been sticky loading templates on a mobile device.

It was easy to set up and appears to be quite cost effective.

1. Inability to have first and surname on the booking. Made the calendar very confusing and had to keep checking which client it was.
2. Inability to colour code appointments to see at a glance what contract they were through, whether it was a first appointment or a last appointment.

i love how i can have my notes, dates and everything in the same place

i don't like that i cannot integrate it with notion

It has the features I want for starting my small business. I needed scheduling, appointment reminders, HIPAA compliance, record system, insurance compliance, flexibility with intake and note system, along with medical billing and telehealth capabilities at a reasonable cost.

I am newly using the system after having experience with another ehr system and having to get used to it.

1) synchronized usability - client file management, scheduling, and invoicing
2) ability to automate certain processes

1)Not enough document templates
2)Inability to upload existing forms bia copy/paste (without building a new form)
3)not being able to edit or personalize invoices or other documents

Carepatron is an easy to use, all inclusive platform for client and staff appointment management, and I have tested a few. For what is available, at little to no cost provides a great starting platform for the newer and smaller organisations to get a start.

My only challenge is not being able to 'see' an email sent history anywhere. However, this is changing, and gmail can be synched. I don't use gmail for business purposes.

The care patron platform is very easy for both clients and clinicians to use.

It could be less expensive as well as at times the connection seems to drop or there is a delay in service

Easy to use and has almost all of the services I have been looking for in 1 platform. Customer service has been very responsive and helpful

No waiting room for the online video sessions which is necessary. Clients have a window that comes up that asks them to continue holding but have been kicked out or frozen and I have been on and so has a client but the client isn’t there. The video doesn’t work from the app version.
Re invoices: no option to edit what is on the invoice and no option to invoice monthly.

I mostly use the calendar for appointment bookings and reminders and the notes features which saves me 1 - 1.5hrs time previously spent on this each week.
It was great that I could set-up with my most needed features and then develop use from that.

I'd like to take off the ability for the client to cancel appointments in the email reminder. I'd prefer that they have to contact me directly

Easy to use; customer support is very prompt and helpful

Often there's glitches with telehealth appointments and I've had to switch to zoom or another form of telehealth which is very disappointing

All of the features on this platform are easy to set up, use and are essential to my business. Clients are able to schedule their own appointments which update my calendar. I am able to easily create documents and templates and manage my time more effectively.
Customer support have excellent communication and are available to help with any issues and do this very quickly.

Although I can create invoices, I do not use this feature as I currently use another platform that allows me to create invoices, receive payments and pay any taxes. If this was added to Carepatron, it would be the only platform I would need for all aspects of my business.

The ease of use and the community support for templates

Sometimes it’s hard to navigate between windows but am learning so no fault of the app but mine

Ease of use, always adding new features

Waiting for more features, I know they’re coming as they are very transparent

The most liked features of Carepatron include its user-friendly interface, comprehensive patient management tools, and efficient appointment scheduling capabilities.

Carepatron can be less intuitive and might have occasional issues with system glitches or slow performance.

Easy to use and set up. All the essential features you need to run your private practice - online appointment scheduling, appointment management and reminders, case notes, letter templates.

Limitations to personalize invoice and receipts.

Very affordable for a small practice, love how customizable the forms are, lots of pre made templates as well that are helpful.

I really wish it had a messaging feature and the ability to only allow virtual/inperson appointments at certain times

Continuously growing and responding to our ideas and issues. [sensitive content hidden] is passionate about what he does and it shows

Took time to adjust to the new system and some updates have been confusing for some of our staff

CP is a usable, flexible, and unique medical record. CP has an amazing feature of templates!

CP changed its cost recently and I am worried it will increase.

I really appreciate the flexibility and customization with the system and how inexpensive it is. I really like that it is a reliable system that is user friendly.

I do wish the automatic messages sent to my clients were customizable

That they carefully selects people who are willing to share their opinions with honesty that will encourage others.

I have not seen or heard of any unlikely characters or events that were presented

+Simple layout that is easy to navigate and understand
+High customization for documents, fields in demographics sections, etc.
+Clients can self-schedule
+Clients have access to review my cancellation policies so they can't say "Oh I didn't know"

-I'd LOVE to see a section that you can build into the form where the client's name and record number (or other custom fields) would auto-populate to make things more efficient.