Chatabox

4.6 (5)
Customer relationship management software

Overall rating

4.6 /5
(5)
Value for Money
4.8/5
Features
4.6/5
Ease of Use
5/5
Customer Support Software
5/5

100%
recommended this app
Sort by

5 Reviews

Debbie P.
Overall rating
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Intuitive and easy to use

Reviewed on 14/05/2021

Very good. Responsive to queries.

Pros

This is an intuitive CRM. Easy to navigate and use. I found I was able to set up what I needed in a relatively short space of time.

Cons

Occasionally when logging on there is a lag in loading. Once logged-in everything works efficiently and speedily.

Alternatives Considered

Zoho CRM, monday.com, and HubSpot CRM
Nurul salimah H.
Overall rating
  • Industry: Financial Services Software
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Chatabox is one of the best CRM options

Reviewed on 18/05/2022

It is a great CRM software that has helped us managing our leads and current client.

Pros

This is the most cost-effective option. It has a beautifully designed UX and reasonably straightforward software, making it incredibly easy for new staff to master it quickly. Tons of customization to satisfy the demands of most smaller to mid-sized enterprises. It certainly does assist us in monitoring our prospects to continue to advance them through to the sales funnel, converting them into customers. Then it helps us handle such connections successfully.

Cons

I discovered that it needs improvement by monitoring leads as they go from one conversation to the next before making a sale. We're attempting to find out the best approach to monitoring such information, and I think something should be introduced to aid that.

Response from Werkflo

Dear Nurul thank you for your response. We will review our lead tracking process and file notes that attach for the timing on conversion of a lead to an actual sale.

Mardi L.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11-50 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great CRM that packs a punch!

Reviewed on 17/03/2022

A simple, clean interface that is usable out of the box with minimum effort required to configure. Saves time and is excellent value for money.

Pros

Useable out of the box – minimal configuration required plus related Compliance, Payments, and Reporting tools - one source of data truth and no coding required.

Cons

It would be great if you could schedule re-occurring tasks.

Response from Werkflo

Hi Mardi thank you for your review. We will include this item in our next development schedule.

Brendan D.
Overall rating
  • Industry: Capital Markets
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Fantastic Product with extensive features

Reviewed on 30/09/2021

I find Chatabox to be a great product

Pros

Its extensive features and simple layout, coupled with its value for money, makes it one of the pre-eminent CRM providers.

Cons

The invoice template could have slightly more company information, such as the ABN details.

Marc T.
Overall rating
  • Industry: Sporting Goods
  • Company size: 2-10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

An effective and efficient tool

Reviewed on 15/03/2022

Pros

Easy to grasp the basic concepts of how to use this platform if someone has no experience with it. A platform perfect for big or small businesses as it allows for a lot of customization.

Cons

Well there is nothing much to dislike about Chatabox as it is a complete enterprise solution for our daily/weekly use.