OpenGov Permitting & Licensing Reviews

This software was a little rough in the beginning, but after some updates as well as other users getting used to it in the municipality that I work in, it's become pretty reliable. I like the ease that users have to upload documents and my ability to view and download them. I also especially like the ability to make comments internally.

I have not found an easy way to check permits that I have already completed. I see what looks like that option in my profile, however nothing loads when I click on completed. I also get spammed with "documents have been uploaded" to my email when they are uploaded on permits. This is not always important for me to know, and I do not see any settings that I can filter what kind of emails I receive from viewpointcloud.

This product has made our permitting process easier.

A lot of our contractors and customers don't like using viewpoint but if they want a permit they get used to it.

Very comprehensive, includes lots of information

Ever time there is an upgrade or even a change in the look, there seems to be a lack of testing before the release. The glitches seem to take days or even weeks to repair. Which is frustrating.

User friendly on the public side. Ability to customize the platform.

Reporting. Can't produce the forms we need, requiring us to still use paper forms.

The ability to see what the others in my office are working on, and for keeping a permanent record of correspondence on a job.

On the contractor's side, they can only put one email address on a job. It would be nice the design professional, the contractor, and the owner all could receive emails on status changes, comments, and inspections.

For all easy permits like re-roof hot water heater replacement and so on, all that need little to no review

So many things that could make this system so much better and easier I would love to sit down and go over ideas but after many years since this system was just being proposed I have tried to make contact with viewpoint to no avail
Seems like no one wants to improve the site

The amount of information available is fantastic

Freezes a lot. Logs out randomly. Recognizes my password half the time. Its almost a guarantee that if I’m doing enforcement and I need to verify a permit for an address it will either log me out or freeze up. Such a great idea but needs some serious tuning to be worthy of the responsibility we rely on it for.

Ease of customizing, changing forms, adding restrictions, altering workflow. Hassle free

The software operates on a parcel base-that is based on homes and addresses. Our department manages municipal assets so we deal in street/ right of way location. This may seem like a subtle difference but it can be a problem especially around mapping permit locations

Very easy to use. We were able to add a few things and tweak a few things to best suit our needs.

Sometimes there is an issue when using an i-pad, but I believe that is an i-pad problem.

It is very user friendly, easy to communicate between inspectors

Sometimes slow and has connectivity issues, could be our internet system

Can access scanned documents like building plans.

Poor export functionality. Lack of printed forms and reports.

The ease and user friendly of Viewpoint having everything in front of you on screen

sometimes how long it took to connect, but that was not viewpoint,

I like the ease of data retrieval from any location

Because of self reporting, we get varried data entry issues. I wish that there were prespecified fields that would prompt the user. If they say they are "replacing a roof", it would be helpful to know if it is 2 square of 24 square, or instead of "rough and finish plumbing" to know how many wc's, sinks, hose bibs etc, like the state form had.

I like the friendly look of the interface.

Some times takes time to open any file or task.

easy to use user friendly. keeps track of the things we need

there are no features that need to be revised it works good as to what ne need daily

Ease of use, lots of functionality and reporting

Would like to print my own department reports

Remote application submitting for residents and contractors.

Redundant zoning steps in inter-phasing with other department applications that do not require zoning approval. Example, generator requires zoning, gas or electric does not but zoning would have to sign off three times and finals.

The ability to have several individuals review documents simultaneously and provide feedback and comments on a shared platform.

Ability to identify what documents to review and the navigation between different tabs/modules

easy to use and navigate to different subject

nothing wrong about this software, I like it a lot