Mailjet Reviews

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427 Reviews

- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
This is the best emailing software I've used to date.
Reviewed on 06/07/2023
Pros
Editing, managing and setting up automatic mailings is easy to implement. Even list management is easy to set up.
Cons
There are a few bugs from time to time, but nothing serious.

- Industry: Staffing & Recruiting
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best Value Out There
Reviewed on 20/09/2019
Pros
The software is easy to use and I can prepare a "mailing" fairly quickly with templates that I've set up for various types of occasions. The price is very reasonable and the reports are fantastic. I'm able to reach my target markets better when I download the reports and track who opens and "clicks" through my messages.
Cons
Everything is great. I wish that there could be more templates for the emails to give me more "looks" when I do "mailings"
Alternatives Considered
MailchimpReasons for Switching to Mailjet
Price was far better. In addition, MailChimp charges based on size of mailing list. I'd rather be charged by number of emails that I send out. My current package is perfect for my needs at a reasonable price.- Industry: Entertainment
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Terrible Email Marketing Platform
Reviewed on 15/03/2023
Horrible. Big mistake in signing up, won't ever go back, even if they offered a free top tier...
Horrible. Big mistake in signing up, won't ever go back, even if they offered a free top tier account.
Pros
The price - it was the most competitive on price
Cons
Everything else. There is a reason it's the cheapest. The platform looks like it was developed in the early 2000's, and functions as such. It's extremely click heavy. And major functionality has not worked for over a month with no ETA in sight for a fix. Support took many days to reply, despite promising a response within 24 hours. When asked about a refund so I could go elsewhere once the issue was determined to be on their end and had no fix in sight, they offered a joke of an amount. DO NOT RECOMMEND
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
For the price, Mailjet is near perfect
Reviewed on 30/12/2021
The Mailjet template creator is easy to use if you have any experience using other template...
The Mailjet template creator is easy to use if you have any experience using other template creators. Love how they include "saved sections" in the template creator for ease of creation. Mailjet has strict rules for anti-spam measures and that's a good thing. The majority of my emails do get delivered. For the frequency of our newsletters, Mailjet is perfect for our company. For transactional emails, we use Marsello because of its vast segment properties.
Pros
Picking a mail software is extremely stressful since most companies will charge you an arm and a leg when your list grows. Mailjet is the most value-driven software for medium-sized businesses.
Cons
If you want to segment at all, you have to upgrade to higher payment tiers. After testing their segment tiers, I wasn't too impressed by the options, so I downgraded it.
Reasons for Choosing Mailjet
Mailchimp has gotten so much more expensive over the years.Switched From
Mailchimp- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Better value for money on the market
Reviewed on 12/12/2019
Pros
Mailjet has all funcionalities needed for sending transactional emails.
Great backoffice application and EU based
Cons
Transactional confirmation API structure need some manual tricks to work with many domains and subaccount in an efficent way
Alternatives Considered
MailgunReasons for Switching to Mailjet
Better pricing model, well suited for our needs.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Easy To Setup, Crazy Terms of Service
Reviewed on 21/09/2019
It started off good, as an easy to use software but later turned into a nightmare working with...
It started off good, as an easy to use software but later turned into a nightmare working with their support.
Pros
It's really easy to set up and get going on a WordPress site, and I liked being able to authenticate by confirming an email rather than by DNS if I wanted.
Cons
Their TOS and enforcement of it is absolutely insane.
One of my sites sends transactional emails for the purchase of firearms accessories (think like holsters, nothing regulated). They blocked my entire account and all sites associated because of that. I removed the site they flagged, thinking I'd get my account back.
The compliance team then had to review my account, and then said one site I had linked which does landscaping is also against their terms because they don't allow real estate sales/related services.
I should note, none of the sites on my account were sending any sort of newsletter or promotional emails. It was all contact form submissions and purchase receipts.
Reasons for Switching to Mailjet
It seemed easier to use at the time. I've since moved on.Response from Sinch
Hi Alexander,
Thanks for your feedback and we apologize for any issues you had with our service. Ultimately our sending policy is in place to avoid issues of spam, and illicit sending. We restrict content on self-service plans related to fire arms and real estate due to recommendations from ISPs. Thanks for understanding.
Best,
The Mailjet team
- Industry: Think Tanks
- Company size: 2–10 Employees
- Used for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
A solid option for managing email lists.
Reviewed on 25/09/2019
Pros
Ease of use
A plethora of features
Messages arrive to inbox (not spam)
Good analytics
Overall value is good
Cons
Mailjet limits your sending rate at first
Some features could be more customizable (e.g. subscriber forms/widgets)
Can be a bit complicated to add sender addresses and verify URLs
Reasons for Choosing Mailjet
Mailjet has better % of arriving in inbox (not spam) Better package of features More customization and control Overall better serviceSwitched From
MailchimpReasons for Switching to Mailjet
Price and pragmatism of features- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
One of the best news letter service
Reviewed on 16/01/2021
Overall they are offering good services in the budget if you want to build and send a newsletter...
Overall they are offering good services in the budget if you want to build and send a newsletter weekly.
Pros
Easy to use newsletter builder included, Can test the service a free plan including 6000 mails per month. Can be used as a mail delivery service such as an SMTP.
Cons
Required monthly subscription if you are sending more than 6000 emails per month. Somehow costly as compared to other services.
Alternatives Considered
SendGridReasons for Switching to Mailjet
Newsletter delivery Reliability, Easy to use builder, and free testing before purchasing the subscriptions.- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Weekly for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
A great service for a small price
Reviewed on 20/09/2019
Great DX for the integration, familiar UI, great analytics, honest pricing, possibility to send...
Great DX for the integration, familiar UI, great analytics, honest pricing, possibility to send SMS. The product I was looking for, recommended.
Pros
- Easily create email templates with web-based editor
- Great analytics for your emails
- Easy API integration
Cons
- Cannot buy a dedicated IP unless you send 150k emails/month, I'd like to build my reputation from now
Alternatives Considered
SendGridReasons for Choosing Mailjet
Mailgun template editor is too new and not so stable as Mailjet one.Switched From
MailgunReasons for Switching to Mailjet
SendGrid is too expensive and not so developer friendly- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
MailJEt Review
Reviewed on 25/09/2019
Overall, my experience is positive. I wish there was a way to customize image padding (more than...
Overall, my experience is positive. I wish there was a way to customize image padding (more than what's available, once it's been inputted in. Another function that can use some work would be the spacing between paragraphs. It would be nice to be able to create different spacing within the same text box without all of the text adapting to the same space size. Otherwise, uploading contact lists and creating email templates has been seamless.
Pros
I like that it's easy to use and pretty intuitive for first time users.
Cons
What I like least is you can't control the optimization of mobile design, that it'll automatically scale larger or smaller than a phone screen. You can't design for one platform (desktop) without considering how it'll appear on mobile, since it's not mobile optimized.
Alternatives Considered
BrevoReasons for Choosing Mailjet
Dynamics had limitation in creating rich-media emails.Switched From
Dynamics 365Reasons for Switching to Mailjet
MailJet had the most bang for your buck.- Industry: Internet
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Great affordable emailing software
Reviewed on 21/12/2023
Pros
The price is definitely very cheap for the value.
Cons
The app is sometimes buggy and it can lead to frustration especially when you build transactional templates with lots of variables.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Mailjet review.
Reviewed on 12/04/2023
Pros
I appreciate how simple it is to use. Despite its flaws, the online email editor is helpful. List administration is straightforward. The scenarios are simple to construct and effective. I use Mailjet's professional servers and am very pleased with the rate of mail delivery.
Cons
The interface is not easy to use, especially if you are familiar with other services. A large portion of it does not function as intended. It can take a long time to keep attempting a task before the system responds. The server's response time is excruciatingly slow.
- Industry: Electrical/Electronic Manufacturing
- Company size: 201–500 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Mailjet review
Reviewed on 30/03/2023
Pros
Mailjet is easy to use which makes it easy to create and send emails that looks professional. It also provides email templates that can be customized to suit your branding and messaging needs. Another good example is it deliverability, because it ensures that your emails will be sent to their inbox without being filtered as spam. It also has a reporting features to track your tractions like open rates, clicks and bounce rates.
Cons
I cannot say any negative about Mailjet since I haven't used other email marketing platform side this one. You can maximize the use of Mailjet if you have patience to explore the platform.

- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Good for email distribution
Reviewed on 02/03/2023
Pros
The mass email distribution tool is very dynamic and fast, which greatly facilitates the work of press relations and the like.
Cons
It could have more tools in the free version.
- Industry: Religious Institutions
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Works great! Easy to Use! Very Reliable!
Reviewed on 30/09/2019
My overall experience with Mailjet is that it is excellent software. It is easy to use, it just...
My overall experience with Mailjet is that it is excellent software. It is easy to use, it just works, it's easy to set up, it provides awesome verification of my mail reaching its destination, I will continue to be a happy Mailjet user for years to come.
Pros
I appreciate Mailjet for a couple of reasons. The first and most important is reliability. My E-mails always get sent out, and they always reach their destination. Mailjet is careful about preventing users from using it as a spam gateway, which means it has a good reputation which means that other companies and servers do not block Majiljet which means that my mail gets sent out properly. The second thing I love most about Mailjet is how easy it is to set up. When I went to set it up, the configuration was simple, and it started to work quickly. I also love Mailjet because it has a useful dashboard that allows me to check and ensure that my E-mail did get sent out and reached its intended recipient. That leaves me never wondering whether my message was received or not.
Cons
What I appreciate least about this software is that there have been limitations placed on my account which limits how many E-mails I can send out within a specific period of time. While I have never reached the limit, or even really approached the limit as far as I am aware, and I am aware it is to ensure that spam is not sent out, I still felt that the limitation was not necessary and although I continue to happily use the software, and will continue to do so, this would probably continue to be my least favorite aspect of using Mailjet.

- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Mailjet facilitates product management
Reviewed on 01/10/2018
In general I like Mailjet. You set up it once and you forget about it because you know that it is ...
In general I like Mailjet. You set up it once and you forget about it because you know that it is running like clockwork. I always recommend it to my colleagues.
Pros
Mailjet is quite easy to set up and use. The latest improvements that were implemented this year make the creation of nice looking emails for different platforms very convenient. User-friendly, colorful and intuitively understandable.
Cons
The most irritating thing about Mailjet is when the account is blocked for some reason and you message to the support they just say "Sorry, your domain triggered some of our security rules. We unblock your account". They never say what exactly is incorrect with the domain despite the fact that it could help their customer to improve his domain security or change the hosting. Or as another example, when you have just created your account, you may get the message "Sorry, your domain triggered some of our security flags. We cannot allow you to use our system." No any other clarification what exactly their security system didn't like. And you have to go to their competitors.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Support levels unacceptable
Reviewed on 15/06/2022
Support is non-existent when it is required. Getting locked out an account leaves nowhere for...
Support is non-existent when it is required. Getting locked out an account leaves nowhere for contact or account resolution.
If your business is depending on such a service, my recommendation it to go elsewhere .
Pros
When Mailjet it working, it works to an acceptable level.
Cons
The support is of the lowest standard possible. We have been left high and dry multiple times now. There is zero care factor about resolution and response times are shocking. We spend several thousands per annum and have implemented customers directly with Mailjet also, but is still not of interest to Mailjet.
- Industry: Financial Services Software
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Your interface is confusing, your user experience is terrible
Reviewed on 19/02/2019
Poor experience
Poor experience
Pros
Data centers in France, French company, gdpr compliant. We value this.
Domain Authentication is easy.
WYSIWYG editor is not bad for emails
support guys (english) are polite and effective
Cons
UI is too slow. how did you manage to make this slow? I am using mailjet for years in various companies and the interface has always been spinning. I can't stand seeing you spinner anymore. please hire a bew PM and a new frontend dev team. this is not acceptable.
UX is too confusing. red banners, warnings all over the place for a feature I did not even ask for (10K emails per day if I recall correctly)
Navigation is terrible. why are you doing this to us ?
template management is awkward
glitches in the API your team is not willing to fix. API is very important, be developer friendly please. read the comments here to understand the suffering of users locked and forced to use your product (aka silent sufferers) https://github.com/mailjet/mailjet-apiv3-nodejs/issues/38
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Outstanding Mailing Management Software
Reviewed on 12/03/2019
Pros
MailJet is extremely easy to use and makes the process of generating mailings extremely simple. The UI for generating mailings is intuitive and simple, yet powerful and able to accomodate pretty much anything you'd want to put into an email. I use it generally for doing newsletters to a large group of about 5,000 subscribers.
The overall interface for managing Contacts lists and Campaigns is well done and understandable. Adding and removing subscribers from Contact lists is fairly straightforward and mostly great.
On the rare occasions when I've needed support, they've always been extremely fast and knowledge-able, and solved the issue in short order.
Cons
Three things about Contact lists are a bit annoying:
1) There doesn't seem to be any way to automatically remove Unsubscribed Contacts: you have to download them manually, then upload them to remove them.
2) Same thing with Bounced or other Contacts that you discover from the post-Campaign analysis: there's no button to say "Remove these from my Contact List": you must download them, then remove them through the removal interface
3) Errors from uploading new Contacts is a little clunky when there are errors: again it generates a file that you have to download and look at separately. For most errors (duplicate address, typos, invalid format, etc) in the little uploads that I do as part of expanding the list, I'd just like to see the darned things immediately on the screen so that I could either ignore them (i.e. dups) or fix them (typos & invalid format). Only if the errors go beyond some threshold (say more than 10, and it could be user-settable), should it do the file-generate-and-download thing.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
I would not recommend it, Mailjet is a frustrating experience
Reviewed on 28/03/2018
Learning to control my frustrations easier :)
Learning to control my frustrations easier :)
Pros
- cheap, compared to other email marketing tools
- customer support was not that bad
Cons
I would have a lot to write here. Here's a few:
- server breaks down often and the entire platform is unreachable (therefore, you can not send your newsletters in due time)
- poor templates, compared to other email marketing tools (no html editing available, only import)
- a looot of small, frustrating errors (faulty reports, empty reports exactly when you need them, the test email not being sent, changes in templates not saved and you have no clue why)
- no auto-clean option for the contact lists
- quite poor segmentation options for the contact lists
Response from Sinch
Ioana Maria,
we are sorry to hear that your experience on Mailjet was frustrating.
As you said, we do offer a very competitive price, but we do our best to remain an accessible and reliable platform. That¿s why customer feedbacks are highly valuable.
We constantly improve our template gallery, this said, we take your remark into consideration and forward it to our design team.
About the html, you can already upload & modify your templates on Mailjet. More infos about this here: https://www.mailjet.com/docs/templates#templates-create-gallery
We would love to get in touch with you for a more detailed feedback on the issues you experienced. Don¿t hesitate to contact us on FB https://www.facebook.com/mailjet
Also, our support is available for any request regarding a problem you face with our service. We are sure we can walk you through solving any situation you may have.
Thank you for taking the time to review us & we hope to see you soon again on Mailjet!
The Mailjet Crew

- Industry: Sporting Goods
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
MailJet better than Most
Reviewed on 05/10/2018
Overall, it changed my life for the better. I have a newsletter that I send out to almost 5,000...
Overall, it changed my life for the better. I have a newsletter that I send out to almost 5,000 weekly. Mailjet has earned me new business, makes it EASY to create my newsletter. I haven't mastered segmentation yet, but, out of all the other platforms. Mailjet took me to a higher level with better "reach". I would recommend this to anyone that truly wants to increase their marketing exposure.
Pros
For me, mailjet came in right on time. I had tried Mailchimp, Sendgrid and a few others. I like that you can do more in a quick period of time. The "template maker" is relatively easy to use, to those that are familiar with making on line newsletters. If this is our first time to this rodeo, it will have a slight learning curve, but nothing that will take you out the game. I like that you can add MANY MORE subscribers for a lot less money than the other places
Cons
I HATE the "Subscription Boxes", they are NOT user friendly, and you can only do HTML. Someone needs to do these over. They are kinda sucky. Just the entire "subscriber addition" platform needs a do over

- Industry: Packaging & Containers
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Mailjet works very well as an SMTP service
Reviewed on 06/08/2018
Sending large amounts of email from our ecommerce website, both of a transactional and marketing...
Sending large amounts of email from our ecommerce website, both of a transactional and marketing nature, is hard. Mailjet helps make this easier, and helps get our emails to our customers, and consistently offers excellent advice and functionality for making this work better both for us and for our customers.
Pros
The Customer Support is excellent. They are very proactive about identifying delivery issues, and are often introducing new features.
Cons
I wish it kept logs longer to help troubleshoot issues after they have happened.

- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
One stop for your email marketing needs - MailJet!
Reviewed on 17/05/2020
We needed a marketing email service as we already had a transactional email service with us....
We needed a marketing email service as we already had a transactional email service with us. MailJet fulfilled our needs and we cam on board with a paid plan soon later and haven't looked back.
Pros
One of the first services we found when we searched on Google was Mailjet.
- It super easy sign up. Just fill a form and verify your email..
- There is a very short approval interval time, you can upload your list and then start sending right away.
- Approval is after you sent the first of your mails, so you get a lot of time to test everything and check where your emails end up and when.
- Full suite to design emails right on the website.
- Simple email design and all options right on your dashboard.
- Link and verify your domain to use to send emails.
- Per 1000 emails rate is lesser than competition.
Cons
- Some of our early accounts were suspended due to some list verification stuff. If needed, that should have been done before we started campaigns so that there were no interruptions.
- Emails get bounced sometimes even when the recipient address exists.
- Some emails still went directly to spam, so that should not happen.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Longtime fan and user for years.
Reviewed on 02/04/2018
Allows 3rd party applications to send email without having to open up security on mail servers, and...
Allows 3rd party applications to send email without having to open up security on mail servers, and does so with ease.
Pros
MailJet is targeted more at being used for email marketing, but it is the perfect solution for 3rd party applications that require SMTP service but for one reason or another an organization cannot use their own mail server. (Also allows tracking for those 3rd party app mailings if you want to get fancy.) It's been my go to through several employment changes where I always end up needing it for one thing or another, and I've recommended to clients many times over.
The support is always fantastic as well - they've always been responsive and on top of things, even when I was only using a free account. This has made them the first SMTP service I think of, always.
Cons
The only real challenge I've faced was that the API keys can sometimes be too long for older applications. (And some poorly built ones.) This is not really a fault of MailJet -- the longer API keys make for better security, but it can just be a roadblock sometimes. (MailJet support is right on the case for it though.)
In the years I've been using it (I think I first discovered them 4 or 5 years ago - not exactly sure how long, I've experienced an outage or two. Frustrating when it happens, but then any internet service is subject to that from time to time.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Mailjet is easy and quick to integrate
Reviewed on 09/01/2023
Integrating Mailjet has been quick and everything worked from the get go
Integrating Mailjet has been quick and everything worked from the get go
Pros
Mailjet is easy and quick to integrate. You can simply create new templates and plug them into you own applications.
Cons
The templating language can be hard to master, especially when using complex functions such as loops and conditions.