Gym Assistant Reviews

You can run so many different types of reports in gym assistant, it makes it easy to pull the data you need. It's also easy to change information or update member information in their profiles.

Issuing refunds is near impossible in the system, it doesn't track accurately. We need more options for adding other items that have variable costs other than needing to have each cost listed, such as our catering equipment that we rent out, and the backcountry cabin that we manage.

Payment processing and member tracking are both super easy. Anyone of my staff can use this software without messing things up too bad.

Only allows 2 doors otherwise you have to buy an entirely new upgrade that costs thousands so I'd you have tanning beds or sauna rooms, you have to pay a crazy amount of $$ to add them to system. Vizpin is not the best either when it comes to keyless app access. Not a fan of Vizpin

Able to allow 24 hour access to our gym through the card software. Its easy to use most of the time, but there are some glitches. Easy process and new member entry. We like the SMS feature that sends text to notify of denied access or membership due.

Its expensive. The customer service is non-exsistant once you pass your initial trial unless you pay them an unreasonable customer service fee. They won't even respond back to you on small questions unless you pay them first. Every little option cost extra. In a small gym like ours this gets to be very expensive and digs into our overhead. Their system is very off and on again and sometimes freezes up and won't let people in, usually on weekends when the office staff isn't there. We would switch, but honestly there isn't another option for 24hr access systems.

Being able to use GA, GateKeeper, and ProShop altogether is extremely convenient. It is fairly easy to train new employees with all programs. The auto payment batches are easy to run, keeping track of member info is easy, and use of the new portal is convenient to us and members.

The time zone difference when needing assistance is probably the least convenient thing.

I like that gym assistant is affordable! Their customer service is great and it’s an easy system to use that allows you to be hands off. As a small gym owner we can’t afford systems that huge corporate gyms use and we aren’t staffed all the time so having hands-off options is so important!

It’s a bit outdated in some ways. Some of the features that are the most important to running our gym don’t work super well all of the time.

It keeps members and payments up to date. Stores all information and alerts when attention is needed.

The constant updates that seem to have a lot of bugs. My thinking is because they are so often they are not being thoroughly checked before sent out and we have to update immediately which can be a bother when in the middle of something.

Easy access to their support team. They're readily available to look into any issue that may arise with the software. The system itself is very user friendly and can be as detailed or as simple as you want it to be.

Not a lot of instruction on features available. I feel like some things are learn as you go.

Automatic renewals linked to credit card processing is a must. Key fob entry for 24/7 access is great. Key fob readers that continue to work even when the main computer is down

Company is on California. East coast subscribers have to wait for them to open when they are needed

Gym Assistant is very easy to use and the product support for us, based in Australia, is excellent. It is a relatively intuitive programme to use and new staff have very few problems working with it. I appreciate the inexpensive upgrade capabilities as our membership grows.

We would like more functionality for marketing purposes when emailing clients.

Very easy to install and navigate. Option for bundling for software and hardware (10% discount) . Fast customer support.

The hardware is insanely prices and you could find the same quality if not better at a fraction of the price.

Easy to install and learn. Very friendly staff

Price to keep customer service was tooHigh for us

Gym Assistant does not charge monthly fees, it is easy to navigate, has a small learning curve, and has awesome customer support.

If they had an admin website/portal and/or admin app developed - absentee facility owners or managers who are away longer than normal time periods could manage membership changes and/or FOB issues. Using a software program that mirrors the desktop has not always worked well for us.

Ease of use by employees and features for out employees to use.

Don't use the program to see any flaws in the program as far as I have used it

I loved the new upgrade with sms for membership renewal.

We had some software issues initially, but the tech support team knocked it out of the park and kept me up-to-date on every step.

How easy it is to pull up reports and to see the list of active gym users and when they joined.

We had difficulty with the set up initially, but with the help of our IT department we got it installed.

Owning the software! Customer support. Windows based!

Need better reports. Need more tax categories.

That it allows us to check patrons in and out and keep with in our limit

That the scanner makes the same sound for any bar code.

The card swipe system manages the people who can get into the facility. It works great! Since purchasing Gym Assistant, I do not need to come back to the gym to lock up. As an add benefit, I know who has "checked in". If there were lights left on or a "mess" on the floor, I can get ahold of the members that were in the gym during that time. Our members also appreciate knowing that people who come into the gym are recorded members.

I have had the system for many years, but setting up the door swipe system was not easy. I needed to be an electrician in to help with the wiring.

The Software is user friendly. Easy to train new employees. Customer service is great too. Any time we had a question we always received the support needed.

We really don't have any difficulty using this software.

I like the simplicity of this software most. It is very straightforward and easy to find important data. The software tracks my most important factors such as revenue, membership renewals, and member records.

I feel that the connectivity with other apps or software may be limited, but the capabilities are sufficient for my business's current needs.