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323 Reviews

- Industry: Financial Services Software
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Kylas Review
Reviewed on 25/05/2023
Over its great to use Kylas as you can assign leads systematically to sales team and get its timely...
Over its great to use Kylas as you can assign leads systematically to sales team and get its timely review
Pros
Kylas has many options of filter and sorting to find the data that I need
Cons
It is difficult to delete leads sometimes
Response from Kylas
Thank you for sharing your valuable feedback with us, Alisha! We are glad that you like lead management and the filters we offer for easy data management. We are updating our feature set so that you don't face any glitches again and we will send you updates regarding the same soon.
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Kylas Sales CRM - Sreeja
Reviewed on 31/10/2023
good to go crm
good to go crm
Pros
all the enquiries from social media is automatically logged in crm
Cons
addon needs to purchased in the kylas crm
- Industry: Farming
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
good
Reviewed on 01/05/2023
Pros
can manage customer date base easily .easily find out status of any lead
Cons
feel bit complicated to enter the details
Response from Kylas
Hey Khyati, thanks a lot for sharing your valuable feedback with us! It's good to know that you have been able to easily manage your customer database with Kylas. We are also glad that you can easily check the status of your leads. We are working on our features to make it simple to use for our customers. We will soon send you updates regarding the same.
- Industry: Leisure, Travel & Tourism
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Ease of Connecting to Support...
Reviewed on 20/07/2023
Pros
- the support system is so good that although we had faced a lot of issue in the beginning, we have been still using the software for 1+ years.- the dynamic reports for the employee helps us to know what they are doing on daily, weekly and monthly basis and how much revenue are we earning against it.
Cons
- the development team really need to work on the over all the mobile app needs to be a better platform to work on, as we cant always access the web version everywhere.
Response from Kylas
Hi Haripriya, thanks a lot for sharing your valuable feedback with us! We're thrilled that our customer support team has been helpful, making your 1+ year experience with our software positive despite initial issues. We would like you to know that we are working on our mobile app along with other features. Also, we will send you updates regarding the same soon.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best Price range CRM
Reviewed on 12/10/2023
Pros
custom dashboard can be created and task management is really good
Cons
there is nothing I disliked in the kylas crm software
- Industry: Textiles
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy to use
Reviewed on 22/09/2023
before Kyla's CRM, we are making a sheets for the clients but after using a kylas not making a any...
before Kyla's CRM, we are making a sheets for the clients but after using a kylas not making a any sheets for the reminder,,, and even we are forget the client follow up so CRM reminder via mail and notification of crm.
Pros
1] Easy to use 2] not time consuming.3] works very fast4] all are systematic works5] Time to time follow up notification and reminder also.
Cons
1] More and More advance features 2] easy to filter
Response from Kylas
Hello Nidhi, thank you so much for sharing your experience with us! We're delighted to hear that you find Kylas easy to use, efficient, and systematic, with fast performance and helpful follow-up notifications and reminders. We are currently working on our feature set and will soon share updates with you.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent - Kylas CRM
Reviewed on 12/10/2023
Pros
Layout in different entities are good for our team to use
Cons
The Dashboard can be made better, rest is okay
- Industry: Medical Devices
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Kylas CRM
Reviewed on 18/09/2023
Pros
Lead Management, smooth interface, pipeline management, formatting notes, uploading quaotations, customize dashboard, direct mail and whatsapp function, gps tracking for salesperson.
Cons
No problems faced till date, everything is smooth and fine. Works efficiently, no negative feedbacks.
Response from Kylas
Hello Khushboo, thanks a lot for sharing your valuable feedback with us! we are glad that you find our platform beneficial for lead management, with a smooth interface, efficient pipeline management, and various useful features like formatting notes, uploading quotations, and customizing dashboards. Also, we are updating our features and will soon send you updates about the same.
- Industry: Medical Devices
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Kylas CRM -Akash WL
Reviewed on 28/09/2023
Pros
We could customize it completely as per our company's needs! And besides that, whenever we needed customer support, the person acting as the point of contact was immediately available.
Cons
There was nothing particular as such that I didn't like! Faced few concerns with facebook, but even that was quickly resolved.
Response from Kylas
Hi Akash, thanks for telling us how you feel about Kylas! We're glad to hear that you find our CRM customizable to perfectly fit your company's needs and that you had a positive experience with our customer support team. We would also like to mention that we are updating our feature set and will soon update you about the same.

- Industry: Outsourcing/Offshoring
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Kylas has made my life easy.
Reviewed on 09/10/2023
Pros
I have got a lot to write but for starters,-it helped me organize my leads-it helped me with a report-I can track the pipeline stage and also automate the tasks
Cons
I couldn't find anything though but would mention if I find anything.
Response from Kylas
Hey Khushboo, thank you so much for your review about Kylas! We're extremely delighted to hear that our CRM is helping you organize leads, generate reports, track pipeline stages, and automate tasks. Also, we would like to tell you that we are updating our feature set and will soon update you about the same.
- Industry: Staffing & Recruiting
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Kylas Review By a HR
Reviewed on 25/05/2023
My overall experience is by far good with Kylas, Starting with the Kylas Support Team to Kylas CRM....
My overall experience is by far good with Kylas, Starting with the Kylas Support Team to Kylas CRM. The CRM has helped us set the PSS of our Work. Now I can see what my team is doing how is their Performance in a day and overall. So as an HR it has helped me in Performance Management. As a BDE Team lead it has helpedme in tracking my sales lead and what y team is doing with those leads.
Pros
The first and foremost reason to choose Kylas is that it was customizable. before Kylas I have seen more than 20 CRM, but nothing was able to solve our concerns but Kylas CRM was quite easy to use. Once you get to know how to use it makes a lot of tasks easy. Prior to kylas we were doing all the things manually, though we had a CRM, but it was not performing up to our expectations. By far kylas has helped streamline our process & work flow. Previously I use to generate all the reports either through excels or manually, but now is not the case.
Cons
There are a lot more features which we need. As of now we are managing we still be needing it in future as the team size will grow. The reports and dashboard frequently get disturbed, don't know how. I have to alter the reports on my dashboard every time a new employee has joined. Kylas team must resolve these concerns at the earliest. I can upload the documents but the thing is I have to download it to read it. There must be a option of View with downloading.
Alternatives Considered
Zoho CRM, Salesforce Sales Cloud, Microsoft 365, HubSpot CRM, and Zendesk SuiteReasons for Choosing Kylas Sales CRM
Only and only because the CRM was customizable. We were able to make the layouts, reports, dashboards everything the way we wanted. Thats the only reason we made the switch.Reasons for Switching to Kylas Sales CRM
Because it was customizable, cost effective and the Kylas representative (Makdoom & Siddhant, Anushree) were always there to solve our concern and they gave all the answer to our queries. What ever I ask for that this I want is to be done in the CRM, They made it possible or at least tried to raise the same to their product team.Response from Kylas
Hello Harshita, we are so glad that you shared your review with us! We are delighted that Kylas is helping you streamline your business processes easily. We greatly appreciate that highly thought of mentioning customizations, workflow and reports. Also, we are updating our feature set to improve your experience and will soon update you regarding the same.
- Industry: Insurance Software
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Cost effective and user friendly
Reviewed on 02/06/2023
Excellent...!!
Excellent...!!
Pros
It allow me to get a proper productivity of employees. Report s are fetching as per my requirements. Data management is proper and very easy. It helps me to get proper details on each task. CRM is fully customizable.
Cons
As of now there are no cons, we are still implementing new things and API's and few more integrations are yet to be happen.
Alternatives Considered
Zoho CRM, Ultron Property Management System, Salesforce Sales Cloud, and Call Management CRMReasons for Choosing Kylas Sales CRM
Cost and the functionality of the CRM.Switched From
LeadSquaredReasons for Switching to Kylas Sales CRM
It is more cost effective and features wise it is better option we are looking forward for the better durability.Response from Kylas
Thanks a lot for sharing your valuable feedback with us, Girish! We're thrilled to hear that it has been a cost-effective and user-friendly solution for you. We're glad that the CRM has allowed you to improve employee productivity, generate customized reports, and manage data easily. Also, we are updating our feature set and will soon update you about the same.
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Excellent CRM for SME
Reviewed on 17/11/2022
Our overall experience is good.
Our overall experience is good.
Pros
As a growing SME we were looking for an appropriate CRM for our organisation. Other options were too costly and implementation looked to be tedious. With Kylas CRM it was easy implementation and useful for us.
Cons
We desire more detailed Reports, for analysis.
Alternatives Considered
Salesforce Sales CloudReasons for Switching to Kylas Sales CRM
The most important point was pricing along with the necessary features of a CRM especially the integration with Indiamart, Justdial, Myoperator, Gmail.Response from Kylas
Thanks for your valuable feedback, Inamuddin! It's great to know that you are happy with our pricing structure and features. We are constantly working on improving our customer's experience and will update you soon regarding the new reporting features.
- Industry: Chemicals
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Value for Money & Ease of Use
Reviewed on 09/11/2022
I would rate my experience as 3 Star+. It can be highly improved after availability of many...
I would rate my experience as 3 Star+. It can be highly improved after availability of many requested features.
Pros
Ease of use and excellent Customer Service compared to other Softwares in teh similar category
Cons
1. Field Options in Report Downloads. Eg. Qty does not download 2. Product Field is downloaded with Qty & % in the same Excel Column3. Cannot move columns in Deal/Lead Form as per desired sequence4. Cannot delete various columns in Deal/Lead Form as per requirement of a specific Business5. Company view rights as per Owner6. Contact Linked with Company do not show in Deal automatically
Reasons for Switching to Kylas Sales CRM
Human interaction with Customer Service. Video/Audio call support witha live person, Cost of the Software, Unlimited Users option in package priceResponse from Kylas
Hello Mintum, we highly appreciate your feedback about Kylas. We are glad that our customer service team helps with your issues. We are currently working on our features including the field options and will update you shortly on when you can start using the same on Kylas!
- Industry: Investment Management Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Very nice experience with Kylas.
Reviewed on 22/09/2022
Its very good experience with Kylas and it help a lot to us .
Its very good experience with Kylas and it help a lot to us .
Pros
Very good data representation and having multiple integration and many.
Cons
Need ticketing facility should also be their in your platform its very important for the customer service team.
Alternatives Considered
Deskera ERPReasons for Switching to Kylas Sales CRM
Because we are a small company and Kylas is very useful and competitive pricing among with the competitors.Response from Kylas
Thank you so much for your valuable feedback Jay! We loved that you thought highly of our product. Ticketing is available on Kylas, you can integrate Kylas with zendesk to manage all your tickets.
- Industry: Machinery
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Delighful Experience
Reviewed on 17/11/2022
Pros
Features- Reporting capabilities- Ease of use
Cons
- Integration with accounting and dispatch management system.
Alternatives Considered
Bigin by Zoho CRMReasons for Switching to Kylas Sales CRM
Due to interactive and quick customer support team: especially Neha, Suvidha and Anushree.Response from Kylas
Thank you so much for sharing your feedback with us, Nipun! We are equally delighted to serve you with great customer service and reporting features. We are working on our integrations and will update you shortly regarding the same.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Kylas CRM User Review
Reviewed on 26/05/2023
Kylas is very user freindly CRM, we implemented same in just 7 to 10 days along with product...
Kylas is very user freindly CRM, we implemented same in just 7 to 10 days along with product training. we can manage all leads with different type of activities available in the CRM.
Pros
Kylas CRM is one platform where we can set our all leads from various online lead generation sources. Kylas is very cost efficient CRM as compare to other available CRM's in the Market.
Cons
Kylas is not come with role hierarchy, which is very important part for data management in the company, Layouts are not available in all modules, customization is not allowed that much as compare to other crm's.
Response from Kylas
Hello Chhavi, thank you so much for sharing your valuable feedback with us! We are glad that you find Kylas cost-efficient. It's great that it's helping you with your lead generation process as well. FYI, Kylas offers hierarchy management and customized layouts are available on lead, deal, and contact. Also, we are updating our feature set and will update you about the same soon.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
kylas
Reviewed on 24/05/2023
Pros
we have unlimited users and pricing is also good
Cons
company layout missing and roles hierarchy missing
Response from Kylas
Hey Jitendra, thank you so much for sharing your feedback with us! We are happy that you like adding unlimited users to your system and that the pricing also seems fine to you. FYI, we have added hierarchy management with Reporting To field that you can use on Kylas. For now, we allow custom layouts for lead, deal, and contact and will soon introduce them for other entities as well. We will soon update you about our new features.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Kylas CRM
Reviewed on 17/11/2022
Loved it ! Would recommend the product for sure.
Loved it ! Would recommend the product for sure.
Pros
The Pipeline stages, Easy setup process, the complete hand holding from the Kylas team till you are live. Faster responses and support.
Cons
Calendly feature can be made available , which would increase productivity.
Alternatives Considered
LeadSquaredReasons for Choosing Kylas Sales CRM
Support reasons. ( No quick resolutions )Response from Kylas
Hi Salvin, we really appreciate your feedback! We are glad that you are happy with our pipeline management and easy setups. We are working on our feature set to ensure a great experience every time. We will update you soon!
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best CRM for e-commerce with assisted buying
Reviewed on 10/05/2021
Great UI and easy to use simple CRM, no more no less features, just fits perfect to the requirement....
Great UI and easy to use simple CRM, no more no less features, just fits perfect to the requirement.
Support is awesome.
Pros
East of use
Unlimited users and features.
Integrations with Shopify.
Simple yet powerful mobile app.
Timely support (even on phone call)
Cons
Marketing analytics feature not available at this point of time.
Response from Kylas
Hello Priyanka! Thank you so much for your feedback and comments. We are boosting our feature set, as we speak, and we hope to serve you better in the coming weeks.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Amazing Experience
Reviewed on 22/04/2023
It was awesome
It was awesome
Pros
Deals is the most useful feature as per the role, easy to access on daily basis, can set up the tracking which is really useful to get the reminder , can not miss the upcoming calls and details from the same.
Cons
As of now did not find anything which is not useful or really want any change
Response from Kylas
Thank you so much for sharing your review with us, Manjiri! We're excited to hear that you had an awesome experience using our platform. It's great to know that the Deals feature has been especially useful for your role, providing easy access and the ability to set up reminders for upcoming calls and details. Currently, we are revamping our features and will soon update you regarding the same.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Kylas very convenient to use
Reviewed on 17/02/2023
Go to choose & Best option for lead management CRM
Go to choose & Best option for lead management CRM
Pros
Kylas is easy to use, track lead status, available multiple integrations, User integrations are good and also available n number of product or services creation,
Cons
Some time facing the issue while software updates
Alternatives Considered
NeoDoveReasons for Switching to Kylas Sales CRM
UI lead management & ReportsResponse from Kylas
Hi Bhaskar, you made our day! We are delighted that you highly thought of lead management and user integrations with Kylas. We are ramping up our feature set and will update you when you can start using the same.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Testimonial for Kylas
Reviewed on 05/07/2023
When we have 1000 tasks in our mind, it is very difficult to remember each one of them. Kylas has...
When we have 1000 tasks in our mind, it is very difficult to remember each one of them. Kylas has made our life easier through the expanded features and tools which are available.
Pros
Kylas Sales CRM is one of the most unique Client Relationship Management module we have worked through, it has made things for us on the day to day basis.
Cons
Some of the fields can be more feasible than it appears now. Auto-pop of the fields can be enabled.
Response from Kylas
Hello Gagana, thank you for telling us about your experience of using Kylas! We're delighted to have had such a positive impact on your day-to-day operations. It's heartening to hear that our expanded features and tools have made your life easier in managing tasks and clients. We would like to tell you that we are updating our features and we will soon send you updates about the same.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Ease of use
Reviewed on 05/07/2023
Our overall experience with kylas Crm has been outstanding the software user friendly interface...
Our overall experience with kylas Crm has been outstanding the software user friendly interface powerful features and exceptional customer super have greatly improved
Pros
The intuitive interface of Kyla's crm software made it incredibly easy to navigate and use, saving us valuable time and minimising the learning curve
Cons
While Kylas crm offers robust features the pricing plans can be a bit on bigger side for small business with limited budgets
Response from Kylas
Thank you for sharing your valuable feedback with us, Ajeya! It's fantastic to hear that you've found our software's intuitive interface to be a time-saver and user-friendly. We're delighted that our powerful features and exceptional customer support have significantly improved your experience. We will soon send you updates about our new features.
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Sales
Reviewed on 12/09/2023
Pros
Their management, their leading sector. I found it great to utilise
Cons
Nothing, everything is so good here . I have been part of it from a very long time
Response from Kylas
Hello Ayushi, thank you so much for sharing your feedback with us! It's good to hear that you've had a great experience with our sales management and leading sector. FYI, we are working on our features and we will soon update you about the same.