QuickBooks Desktop Reviews

QuickBooks Desktop

4.4 (2,386)
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Billing, Invoicing, and Work Order Management

Overall rating

4.4 /5
(2,386)
Value for Money
4.2/5
Features
4.3/5
Ease of Use
4.3/5
Customer Support Software
3.9/5

88%
recommended this app
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2386 Reviews

Randy
Randy
Overall rating
  • Industry: Accounting Software
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

QuickBookds Desktop Pro is a winner

Reviewed on 17/12/2021

Have used and supported QB Desktop Pro and all its other flavors successfully for over 20 years

Have used and supported QB Desktop Pro and all its other flavors successfully for over 20 years

Pros

Industry standard for easy of use accounting software; easy to implement; many useful and essential features

Cons

Inexperienced users without proper training can Quick(ly screw up your)Books

Paige
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Amazing for all levels of knowledge

Reviewed on 13/09/2024

GREAT! i started using quickbooks desktop as a first time user with no knowledge of how to start,...

GREAT! i started using quickbooks desktop as a first time user with no knowledge of how to start, they have helped me become confident in what I am doing and how to use the system.

Pros

Great instructions on how to use, Someone new to managing their own or someone else's books will have no problems learning to use this system.

Cons

How long customer service takes to get back to me.

Alternatives Considered

QuickBooks Online

Reasons for Switching to QuickBooks Desktop

I find working on my laptop to be more efficent for me.
Melinda
Overall rating
  • Industry: Construction Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Quickbooks Awesome!!

Reviewed on 09/10/2024

I used it for 15 years. It's a great program, easy ti understand

I used it for 15 years. It's a great program, easy ti understand

Pros

Love the report centre. It has everything

Cons

Takes more time than online version and obviously you need to be where you're desktop is located. Online can be done from anywhere.

Paige
Overall rating
  • Industry: Fine Art
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

An okay system for PC but no compatibility with mobile technology and prone to dumping data

Reviewed on 01/02/2017

I used Quick-books for about a year and while it was an easy system to use on the PC, I found my...

I used Quick-books for about a year and while it was an easy system to use on the PC, I found my business needs were better met by moving to a POS system that was mobile friendly.
Quick-books has a very easy to use the system--items are tracked with a generated barcode and the system lists when the item was brought in when it was purchased last, and by whom it was purchased.
I appreciated the compatibility of the technology to be able to automatically print barcodes for our use as opposed to other Mac POS systems, and overall the system was just fine until one day, two days after the largest sale of the year for our company, I went to ring up an item and I found Quick-books had experienced a major glitch and had deleted all the inventory I had added, sold, or updated within the last two weeks. I was devastated. I had input over 2,000 new pieces (individual, one-of-a-kind pieces of art) into Quick-books for our annual holiday sale and then when I tried to secure records for the pieces sold, bought, or input, suddenly the barcodes did not work, there was no record of me having ever entered in all the new works, and I had no sales records for over 100 artists. Luckily my accountant and I, the Store Manager, had already paid out everything that was sold from the large event, but I spent hours inputting the data back in for the remaining pieces. I was confounded and furious and customer service had no answers as to why this had happened. I immediately began researching POS systems that were mobile friendly and that stored my data and records on the Cloud or other web means so that I would never again have to experience lost data. My decision to move from Quick-books was justified when, just a few weeks later, I went to another local business to buy running shoes and the saleswoman apologized for the slow checkout process, noting that overnight her entire inventory had been wiped clean from her POS. I asked what POS she used, and sure enough, Quick-books had done it to again, left someone in the lurch from unexplained dumped data.
For the price and poor customer service and unreliability, I never regretted moving from Quick-Books Point of Sale to another POS system. I now use Shopkeep and I am very happy with it.

Pros

Very easy to use. It generates bar codes to corresponding with individual or grouped items and then displays the price, merchandiser, and all vital information in the same place for me to find. I liked to be able to track when, where, and by whom an item was brought in and then sold.

Cons

Quick-Books was prone to glitches and to dumping, data on inventory entered. I lost over 2,000 records on new merchandise brought in for our annual holiday sale. Overnight there was no record I had ever entered, sold, or updated anything over a two-week period, the most pivotal two-week period of our year. Luckily my accountant and I had already paid the artists for their sold works, but it took hours for me to put the inventory back in and update the records. My sales records for those two weeks were also unaccounted for, and suddenly my sales were down by thousands compared with the last year. I was purchasing running shoes from another local business down the street a few weeks later and the saleswoman was having a field day trying to sell anything as overnight, same as what happened to me, Quick-books had dumped all her inventory and it had to be entered in again.

Noah
Overall rating
  • Industry: Dairy
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

QB Interview

Reviewed on 16/08/2024

It has worked very good for me. I was using EPICOR before that and quickbooks is much more...

It has worked very good for me. I was using EPICOR before that and quickbooks is much more organized and simpler

Pros

I like that they made entering bills much simpler by adding AI to review each doc before giving it to me.

Cons

One thing I don;t like is that the AI they have reviewing each bill will just say 51.2 then the system will read it as 51.02 and not 51.20.

Pam
Overall rating
  • Industry: Accounting Software
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Like it better than WBO

Reviewed on 26/08/2024

It is simple to use and it does what you need without hampering daily work

It is simple to use and it does what you need without hampering daily work

Pros

The interface is very user friendly. Straight forward.

Cons

The cost can be a bit high. And rumor is that QBO is going tobe the only version soon

Marco
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

QuickBooks works for me

Reviewed on 10/09/2024

Perfectly fine. I can go back and check and fix my work. Works great for my business.

Perfectly fine. I can go back and check and fix my work. Works great for my business.

Pros

It’s easy to use. I’m familiar with it and I can zip through my days.

Cons

I’m not familiar with some of the online features

Dave
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Industry standard for a reason

Reviewed on 16/09/2024

Great product for Small to Medium business' looking for standard workflow business accounting.

Great product for Small to Medium business' looking for standard workflow business accounting.

Pros

Industry standard for a reason, works well in its intended function.

Cons

If your workflow deviates or is 'quirky', Quickbooks can quickly become difficult to maintain or keep stable.

Karina
Overall rating
  • Industry: Accounting Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

quickbooks

Reviewed on 24/09/2024

its user friendly and quick to learn. You can input all information and i use it for payroll and AP

its user friendly and quick to learn. You can input all information and i use it for payroll and AP

Pros

quickbooks has everything to help you with accounts payable and payroll

Cons

i liked everything its very user friendly

Verified Reviewer
Overall rating
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Easy to Access

Reviewed on 12/10/2024

Pros

QuickBooks desktop is easily accessible.

Cons

The operation system can be slower on the desktop.

Gary
Overall rating
  • Industry: Wine & Spirits
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Good, but...

Reviewed on 29/04/2021

I have used QuickBooks for two decades and for eight years in my current position. It fully meets...

I have used QuickBooks for two decades and for eight years in my current position. It fully meets our needs for day to day accounting, preparing reports for our Board and for processing payroll. However, their support is very poor and reaching a human being is incredibly frustrating.

Pros

QuickBooks Desktop is a powerful accounting package that offers good value for the cost. It has a lot of features that can address most of the needs of a small business.

Cons

QuickBooks will let an inexperienced user do just about anything they want which can result in a real mess if you're an accountant trying the prepare financial statements or tax returns. But with some training from an experienced accountant/user, a lot of the day to day accounting can be accomplished by a relatively inexperienced person. Some supervision is advised.

Alternatives Considered

QuickBooks Online

Reasons for Switching to QuickBooks Desktop

QuickBooks is somewhat less expensive and is easier for inexperienced users to master. Peachtree is a wonderful piece of software, but has a more traditional and rigid accounting driven process. QuickBooks Online is expensive and lacks some of the features of the Desktop version.
Brenton
Overall rating
  • Industry: Accounting Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

QuickBooks Desktop is Fast, Customizable and Easy. Best of the Best.

Reviewed on 16/09/2021

The questions most people have is QuickBooks Desktop or QuickBooks Online. As a bookkeeper with...

The questions most people have is QuickBooks Desktop or QuickBooks Online. As a bookkeeper with multiple clients, it's a no brainer for me, QuickBooks Desktop!!! I refuse to work with QuickBooks Online. QuickBooks Desktop is lightning fast. There are numerous shortcuts with the keyboard that help process the daily routines. With being online, those keyboard shortcuts go away and now you have no move your hand from the keyboard to the mouse. It may not seem like much, but it's huge. The reporting features in QuickBooks Desktop are superior too. Yeah, your customer may not be able to have 24/7 access to their books, but if you're doing your job properly and getting them timely reports, most shouldn't need that.

Pros

Accounts payable is amazing. From tracking bills to writing checks to entering vendors. So easy. It also helps to make sure your 1099's are correct and in place for year end. Printing checks is a piece of cake and consistently easy!
Accounts receivable is awesome. Whether you are tracking tenants or customers, they can be easily set up.
Weekly, Monthly and Year End reporting can be done in a click of a 3 buttons, seriously. 3 Buttons pulls up your common report batches. Then you can print, save and email them.

Cons

When sending reports by pdf, I'd like to preview them first and adjust how they appear. Sometimes they can appear all wonky and not clean. The work around is to print to pdf. Then you can do it, just one extra step though.

Alternatives Considered

QuickBooks Online

Reasons for Switching to QuickBooks Desktop

I'll attach what I posted above... The questions most people have is QuickBooks Desktop or QuickBooks Online. As a bookkeeper with multiple clients, it's a no brainer for me, QuickBooks Desktop!!! I refuse to work with QuickBooks Online. QuickBooks Desktop is lightning fast. There are numerous shortcuts with the keyboard that help process the daily routines. With being online, those keyboard shortcuts go away and now you have no move your hand from the keyboard to the mouse. It may not seem like much, but it's huge. The reporting features in QuickBooks Desktop are superior too. Yeah, your customer may not be able to have 24/7 access to their books, but if you're doing your job properly and getting them timely reports, most shouldn't need that.
Liza
Overall rating
  • Industry: Real Estate
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Best available, still needs work

Reviewed on 07/07/2022

For the most part, it does what I need it to do. I do wish I could extend things like the Customer...

For the most part, it does what I need it to do. I do wish I could extend things like the Customer data to include additional names, addresses, phone numbers, and e-mail addresses. I also wish I had a way to account for fixed assets including location, purchase date and company, description, repairs, etc. I own rental properties (fixed assets) that contain appliances and need repairs, and are rented to customers, sometimes with more than one human I have to account for. I used to own an empty lot. It was rented. The lot does not/cannot receive mail. The tenant receives mail at their office -- which I did not own. QuickBooks does not enable me to select which address (shipping and billing) appears on invoices, so the tenant's office address is in the system. In the "owner hit by a bus" scenario, this is a problem as the address of the property I do own is not in the system, and the address in the system is not a property I own.

Pros

I like that I can purchase it outright and use it for several years. It is by far the most affordable solution compared to other options I've looked at. I like that for the most part my tax accountant works from reports I can generate with the program, so I don't have to do too much fiddling in Excel to produce the information he needs every year.

Cons

QuickBooks was not designed for my industry and while I have exploited every modification I can, it still comes up short in terms of the data I would like to collect and report on. I keep looking for an extending application but have not found one yet. One of the current problems that has caused me to turn to a 3rd party is that QuickBooks does not use SMS messaging for invoices (e-mail only). In most cases, my customers do not use e-mail but do want to pay online. This means that I have to invoice and accept payments through a 3rd party and causes opportunities for data entry errors because I have to hand enter the payments. I also run into problems with some of the defaults built into the system, such as bank account when I am accessing the register or reconciliation. If I am not careful, I start working with the wrong account. I have not found a way to assign the default account.

Alternatives Considered

AppFolio Property Manager

Reasons for Switching to QuickBooks Desktop

AppFolio is way too expensive. QuickBooks is less than $1,000 and I can use it for several years. AppFolio, smallest subscription is $3,000/year (annual subscription). Additionally while I would love to extend QuickBooks to meet my specific needs, AppFolio has too many fancy features that I do not need. For example, my tenants do not use email and do not have a use for a big, fancy tenant portal. I also do not need fancy marketing features.
Matt
Overall rating
  • Industry: Farming
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

The industry standard

Reviewed on 14/10/2022

QuickBooks is widely used by many different types of businesses therefore, it is supported and...

QuickBooks is widely used by many different types of businesses therefore, it is supported and understood by most typical CPAs and tax attorneys. Bankers are also familiar with it, as well. It does a great job of tracking income and expenses, and tax related items. While lacking in farm specific functions, it does the others so well that you can trust you’ll have good information come tax time

Pros

QuickBooks is the industry standard for small and medium size businesses. It is known by most CPAs and bookkeepers, so it is easy to get answers for any questions you may have.

Cons

QuickBooks has the most standard set of features needed for most small businesses, however it is not tailored for some of the intricacies of farming.

Alternatives Considered

QuickBooks Online

Reasons for Choosing QuickBooks Desktop

GnuCash seems to have all the functionality that an accounting package would need, and is free and open source, but not widely used and accepted by accountants, CPAs, and bankers. Since we rely on a CPA for our depreciation and tax preparation, we made the switch to QuickBooks, which is widely known by CPAs. After doing it for a few years, and getting comfortable doing bookkeeping, I feel like I could make GnuCash work if I tried it again.

Reasons for Switching to QuickBooks Desktop

I chose the desktop version because I was not interested in the online features or sharing functionality, since it is just my self doing most of the entries. I also was not interested in having a monthly subscription. I preferred to buy the software one time.
James
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

QuickBooks Desktop Pro: The CornerStone Bookkeeping Software

Reviewed on 17/11/2023

Overall, it's a wonderful product that is the cornerstone of the bookkeeping industry. The features...

Overall, it's a wonderful product that is the cornerstone of the bookkeeping industry. The features and functions are plentiful and the computing power is enough for most small businesses and any startup.

Pros

Most existing accounting pros know this software well enough to jump into a client copy or backup copy to send back to the client etc. For years, this has been the value play in accounting software due to being able to host multiple companies under one subscription. Features are plentiful, more than you'll probably need unless you're running a large operation with many accounting staff.

Cons

Lack of cloud based development environment is the number one con for QuickBooks Desktop Pro. It seems like much more (friendly) integration is available through QuickBooks Online

Alternatives Considered

QuickBooks Online

Reasons for Switching to QuickBooks Desktop

We chose desktop for construction purposes, building assets, we wanted to use items in the traditional way they're used inside desktop.
Emily
Overall rating
  • Industry: Farming
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Update when asked!

Reviewed on 02/02/2024

Overall, I would recommend this product for a small business. We depend on this for everything we...

Overall, I would recommend this product for a small business. We depend on this for everything we do in the office from day to day.

Pros

QB Pro is versatile enough to handle all of the different things our business needs to track. We have 3 different jobs within this company that need to be closely tracked.

Cons

I do not like that it requires different subscriptions for multiple users. We have 2 subscriptions and when the 3rd person is occasionally in the office, I am not able to use it. Also we had a major glitch in the payroll one week that could not be explained other than I chose not to update, the moment I was asked.

Alternatives Considered

QuickBooks Online

Reasons for Choosing QuickBooks Desktop

We had no customer support for Sage Business works. If we had a problem, no one was available to help solve it.

Switched From

Sage Accounting

Reasons for Switching to QuickBooks Desktop

We do not have reliable internet service in our area and would not be able to fully utilize that product.
Tony
Overall rating
  • Industry: Farming
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Quickbooks Desktop Premier Plus

Reviewed on 14/02/2023

We have been using Quickbooks for years. Apparently, their goal is to get you "hooked" on the...

We have been using Quickbooks for years. Apparently, their goal is to get you "hooked" on the software and go up on the prices every year. There are several add-ons that can be used, for a separate fee of course, such as Payroll. We do our own Payroll at my company so this makes things much easier. However, adding additional services can get quite expensive and they tend to change plans almost every year. They are now charging annually for software that we use to be able to purchase once and then use for 3 years. Those days are gone.

Pros

This is a great product for income as well as expense tracking. We enter every transaction that comes through our company and we can easily compare previous years earnings and losses, up to date

Cons

This product is way too expensive for a small business and unless you have been using the software for years, it is very difficult to understand and use. Customer support is lacking when it comes to unusual problems. It seems their customer support team can only "change batteries" so to speak.

Alternatives Considered

Quicken, Zoho Books, FreshBooks, and NetSuite

Reasons for Switching to QuickBooks Desktop

Because we have always used this software and with our rather large database, I was leary of changing
Brent
Overall rating
  • Industry: Accounting Software
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

I can't imagine life without it!

Reviewed on 12/04/2022

We've lowered our overall fixed overhead costs, and the total costs of doing business each of our...

We've lowered our overall fixed overhead costs, and the total costs of doing business each of our last 5 years directly from our use of Quickbooks. Oh yeah, and, we 've done it all measuring and overseeing where penny came from and went to using the fantastically simple accounting tools in the program.

Pros

Quickbooks is a marvel of cross-system integration.... the software is designed with convenience in mind. There is literally no excuse for not using this program for just about everything you could hope for in a financial accounting & quantitative analytics tool.

Cons

The analytics keep improving through the years. There are other programs out there that offer a better overall collage of informational data and analytics, but there's really nothing out there that has a total package of accounting metrics combined with overall analytical tools to use to measure your business or personal financial health with!

Annette
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

QuickBooks for the Small Nonprofit Organization

Reviewed on 09/10/2020

The program itself is excellent as seen from its popularity. My greatest need has been customer...

The program itself is excellent as seen from its popularity. My greatest need has been customer service technical support. I have been using QuickBooks for more than 20 years. Over this time I have been very happy with the improvement of their support. Depending on the level program chosen, there are varying degrees of support. I think this is the most important part of a program as complex as this. I am also very happy with the way payroll handles all the procedures automatically and that they build in the new legislation and regulations from all the states so the user is sure about what they are doing.

Pros

QuickBooks has a sufficiently wide variety of products/service agreements to satisfy the needs of small nonprofits. I find that the service has improved greatly over the years. The customer service people are extremely able to solve problems or explain processes. Also, since the user can choose between accrual and cash based accounting, small organizations can choose the system the best satisfies their particular circumstances. The payroll package is separate, so the customer can choose whether or not to do their own payroll or have someone else do it. The payment of payroll taxes is well supported and easy to use.

Cons

Because this software is so professional, there can be a steep learning curve for those without accounting or bookkeeping experience. It would be advisable for the new user to become familiar with entry level bookkeeping at least. QuickBooks also recommends that new users locate a current user to serve as a mentor. There are specially trained users who serve this role.

Michael
Overall rating
  • Industry: Wine & Spirits
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

QuickBooks Pro Point of Sale Version 12

Reviewed on 13/02/2017

I've used QuickBooks Pro in my retail liquor store for about fourteen months. I don't like it, for...

I've used QuickBooks Pro in my retail liquor store for about fourteen months. I don't like it, for four main reasons:

First, if I'm making a sale and I notice the price of the product or the on-hand quantity is wrong the software won't allow me to make corrections from the "Make a Sale" screen. It will allow me to change the price, but the change will show up on the receipt as a "discount," and the price will remain wrong in the database. To change the price or the on-hand quantity in the database requires exiting from the "Make a Sale" function and then entering the "Item List" function. This is impractical to do when a customer is waiting to pay and get on his way. It is also inconvenient and cumbersome to switch back and forth when we are checking in replacement inventory items during business hours and we have to get out of the “Item List” and go to the “Make a Sale” function. When we had Microsoft Point of Sale we could do both functions from the same screen.

Second, QuickBooks Pro will not produce a simple report showing what products were sold and how many were sold during a previous period of time, plus how many remain in inventory. I need to know this information so I can decide what items to replace in inventory. QuickBooks Pro will report all the sales during any chosen period, but obviously the same products are often sold multiple times during a day, so when I'm ordering I have to look at every transaction and consider whether to re-buy the same items multiple times, and then look at another report showing how many were sold during the past months. If you were in a business like mine you’d appreciate the difference between looking at several hundred individual transactions and looking at a single list that summarizes what was sold, how many remain in stock, and how many were sold in the past three months. I think a good POS system should be able to produce a list of what was sold in one column alongside another column showing how many remain in inventory, and a third column showing how many were sold during the previous three months or whatever time period the user would choose as a guide to decide how many of each to re-buy for stock. QuickBooks Pro will not do this. Also, QuickBooks will not let you copy the name of an item in a report, which would make reordering easier. Instead, I have to type the name of what I want when I go to the suppliers’ ordering systems.

Third, it won’t handle some barcodes. There are some that’ll work in the “Item List,” but not in the “Make a Sale” function and some vice versa. Some won’t work in either function. We never had this problem with Microsoft Point of Sale.

Fourth, and worst, QuickBooks drops transactions and changes the quantities of items in inventory. Every night when I do my tallies I have more money in the till than I should have for a number of sales that day as reported by QuickBooks. I’ve seen no rhyme or reason for this happening—the software just decides on its own to delete a transaction or two every day. It also decides on its own to make changes to the quantities of items in inventory, so I don’t really know how many of an item we have in stock without walking to the shelf and counting them myself. I seldom have time to do this, so I frequently order things we already have plenty of, or we run out of things and don’t notice it until a customer complains or we just see a hole in the shelf where something should go.

I’ve tried to imagine a business that would be satisfied with this software. Please don’t recommend it to clients with high product turnover and many transactions to keep up with.

Pros

Poor as it is, it does keep working. It hasn't crashed yet.

Cons

See review

Mike
Overall rating
  • Industry: Construction Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Quick Books Pro online is awesome, scalable for large and small organization

Reviewed on 07/06/2017

Great value, when possible still work with a book keeper and accountant.

Great value, when possible still work with a book keeper and accountant.

Pros

My business is only 2.5 years old and I have used QuickBooks from the beginning. I did my own accounting up to a few months ago as my business has grown and I don't have time to do it anymore myself. My experience with the desk top version 2015 was ok, but I wanted didn't fit my needs well as I traveled 90% of the time. When I subscribed to Quick Books Pro Online, my experience has been nothing but positive. The interface is easy to use, and its rich feature set allowed me to activate job costing features as I needed them. Now that we are in the 2 to 3 million range my book keeper and Accountant log in and use my same subscription. I save on accounting costs as I can pull my own reports which are easy to find and customize and do not need the Part time CFO(except quarterly) feedback as I can get it on my own. We will probably double or triple are gross sales next year and have no plans to change our accounting platform. Support comes free with the online version.

Cons

Subscription charges double your second year of using the product. The first year you get a bundled deal to experience all of the different pay services offered by Intuit. The first year is great, but after that it can get pricey. We aren't going to change accounting platforms, but for smaller companies, you will want to scale down to the minimum subscription amount to fit your needs.
You also have to buy checks directly from Intuit as they don't support third party cheaper check services(There are services you can print your bank information on the cheaper checks, but all come with set up fees).
Online App for your phone still needs work. For me this is the weakest link in Intuits online platform. It is getting better, but still not where it needs to be. You can add expenses now and also send invoices which are improvements, but still lacking,

Michael
Overall rating
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Dinosaur on its Way to Fossil

Reviewed on 04/12/2018

Pros

I am hard-pressed to find an enthusiastic pro that I can add here. After years of all the limitations, and looking at other products, can't really praise the beast.

Cons

This software is bloated and uses out of date technology. It's entire substructure is based on Internet Explorer technology. That's right...Internet Explorer. The only real "cloud" solution they offer is to pay (a lot of money) to a third party service to host a remote desktop solution. Companies have been limping along this way for years. Imagine being a Quickbooks consultant to many different clients, all with different databases. Management becomes untenable. Intuit, a giant company with boundless capital continues to build on this ancient technology. It should have started from the ground up to plan for concurrent technologies, but it opted not to do so. Here is an example that happened with our organization. We wanted to move from a local hosted sever instance to a cloud-based version. Quickbooks recommended that we go with Right Networks. Right Networks, but there are major limitations and it adds $4000 a year to the cost of using quickbooks as a solution. But when your controller travels to Equador or Peru, and they need to be able to work, it was our only option. Because Quickbooks has chosen to stick to relic technology, we have this unnecessary added expense. When we moved to the hosted solution, our Enterprise license should have given us Online Backup functionality. However, the hosted instance of Quickbooks kept prompting us to activate online backups. Over and over again. Because, it uses Internet Explorer skinned prompts, it would not allow us to move forward. Quickbooks was not able to assist because it was a hosted solution. At the time of this review, Right Networks was still publishing remote desktop sessions on Windows Server 2008 R2. It is almost 2019. They are using technology that is at least ten years old. Another limitation with Quick Books and Windows Remote Desktop hosted solutions is Microsoft does not allow competing remote disk technology to run on their servers. Some time ago, our company got rid of our file servers and we moved everything to Google Drive (the corporate version). It allows end users to have access to TERABYTES of shared team data without it taking up space on their local workstation. It has turned out to be a beautifully elegant solution. As an event management and production company, our end users are constantly managing receipts. Quickbooks has no way of "browsing" to Google Drive to attach a receipt to a Quickbooks transaction or invoice. And because there is not a true enterprise-class, truly cloud-based offering from Quickbooks, we are not allowed by Microsoft to integrate Google Team Drive into our Quickbooks solution. Effectively, Quickbooks is a true dinosaur well on its way to fossildom. Even outside of our specific "power-user" needs, I have other complaints. The invoice template design functionality is quite literally out of 1992. It is truly an inelegant solution that looks ancient from the moment you open it. Let's say you have 4 accounting assistants producing invoices. If user A created an invoice based on template number 2, then when users C, D and E go to create an invoice, then their template is defaulted to template number 2. This a user-experience headache. Quite often, invoices get generated with the wrong template because of this "feature". If you want to design branded email templates that get generated when sending an invoice, there is no way to customize the email unless you design the email template using Microsoft Outlook. So you are either bound to Microsoft Technologies, with its attendant costs from CALs, Service Licenses etc. Suddenly, owning Quickbooks becomes even more expensive. Because Inuit wants you to use their payment platform (for accepting cards), they do not allow many (if any) 3rd party payment processing platforms such as Authorize.net. Our company has negotiated an aggressive 10 cent per transaction fee with Authorize.net, and Quickbooks can't compete with that, so we cannot even accept payments directly through Quickbooks. If I were a new business looking for an accounting solution, I would tell them to run far away from Quickbooks. It is terribly outdated for a twenty-second century organization.

Lamini
Overall rating
  • Industry: Accounting Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Efficient and Comprehensive Financial Management with QuickBooks Desktop Pro

Reviewed on 26/10/2023

My overall experience with QuickBooks Desktop Pro has been positive. As a Senior Tax Manager and...

My overall experience with QuickBooks Desktop Pro has been positive. As a Senior Tax Manager and Director of Finance, it offers a comprehensive suite of financial tools, though it could be more user-friendly for those with limited accounting expertise. It greatly streamlines financial and tax management tasks.

Pros

QuickBooks Desktop Pro has been invaluable for me as a Senior Tax Manager and Director of Finance. Its comprehensive financial tools, including accounting, payroll, and tax management, offer an all-in-one solution. I appreciate the extensive customization options, allowing me to tailor reports and documents to my organization's specific needs. The integration with financial reporting streamlines data tracking and analysis. It excels in tax compliance, reducing the risk of errors and audits. The user-friendly interface accommodates varying accounting expertise levels, and its scalability ensures it grows with the business. In summary, QuickBooks Desktop Pro simplifies financial management for professionals in tax and finance.

Cons

While QuickBooks Desktop Pro offers comprehensive financial tools, it can be complex for those with limited accounting knowledge. The software may benefit from more user-friendly features for individuals and small businesses without dedicated financial departments.

Tonya
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Quickbooks Support is Awful. Pick something else even if upfront cost is higher ( Used for 15...

Reviewed on 05/11/2020

We've used Quickbooks POS and Desktop for 15 years. We just recently decided to integrate credit...

We've used Quickbooks POS and Desktop for 15 years. We just recently decided to integrate credit card processing. Our "sales rep" flat out lied about the features. Once he received our payment, he would not return calls or emails. Swell!

We've upgraded to the new version 19. This process has been simply AWFUL. I have no less that 15 "case numbers". Even had our files sent to a technician. No resolution! My Staff had figured some work arounds to make the lock ups and disruptions to business less frequent.

With each call I make to support I will be "disconnected" at least 2-3 times and have to start the process all over. This includes attempts to call and use the "online support" which is worse.

After maybe an hour of ineffective support (I am being kind here), I will be referred to Level 2. They are always too busy at the time to assist, and "will call back". The call back DOES NOT HAPPEN.

I will have to call back everyday for a week and complain before Level 2 will call. I have had Level 2 "call back appointments" promise after promise of call backs. NEVER HAPPENS

These issues take away from my ability to manage my business effectively. I belong to several business groups online. I continue to say pick another POS Quickbooks is awful...just awful.

Oh and the chickens and roosters in the background when talking to support...what in the world???

I've decided to give some online reviews as well so folks that want to focus on their business make a different choice even if

Pros

Quickbooks offers one stop shopping that initially appealed to me. We use Point of Sate along with integrating into the Desktop for accounting.

Cons

Support is worse than non existent.

Integration is limited.

Features promised are proprietary and more limited that promised.

Ron
Ron
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Solid product

Reviewed on 03/06/2022

Good experience! I highly recommend this software.

Good experience! I highly recommend this software.

Pros

This is just a very good all purpose accounting software application. It has all the features you will need to run a small business. The desktop interface is easy in part because Inuit has leveraged familiar tactile forms in the user interface. (Entering a cheque, looks like a cheque). Lots of time saving features such as “Quick Add”, “Memorized Transactions”, etc. make repetitive tasks easy. A variety of valuable business rules are incorporated into the functions of the software based on configurable Preferences.

Cons

I think the biggest detraction from the software is Intuit’s support. I have used Quickbooks for over 18 years and I have learned how avoid most issues, but if I encounter an error, I know it’s the start of a painful process. It can be a hit or miss experience as I have reached some good support staff. But in general, Intuit makes it very difficult (by design) to communicate with support. There are very few defects that remain (example: recording a PST commission has never worked correctly), but again, over time I have found work arounds. Some of the features such as banking integration were good concepts, but have not been refined to make them useful for the average user. Maybe there is a way to configure this functionality to work as desired, but again the lack of access to good support staff has caused me to give up on this feature.