QuickBooks Desktop Pro Reviews

I like that I can do everything my small nonprofit needs to do financially from daily finances to monthly taxes.

The learning curve can be tough even for a professional.

QuickBooks is an essential part of running our business, and we have been mostly pleased with out experience. It is easy to use and gives us the information needed. It is also extremely helpful in calculating taxes and payroll info.

Customer Service has been a bit of a challenge with QuickBooks. They have wonderful help articles, but talking to a person who knows how to solve the problem you're facing is difficult. Many of their customer service people are only knowledgeable about certain areas in QuickBooks and cannot help with other issues.

Great way to keep track of inventory, print invoices, enter bills, and keep track of all business financial stuff. It also has the ability to have multiple businesses within the same program so it's great if you have multiple businesses.

Overall it works great once you learn how to use it. A better way to generate invoices into a pdf faster would be nice. It's not terrible but seems like it could be improved.

QuickBooks is very easy to use. Generally it is easy to correct a mistake.

I do not like that QuickBooks has switched to user subscriptions, rather than purchasing the software. I used to be able to buy it at a discount because we are a non profit, but now we pay a very hefty annual fee.

Like the layout and ease of use of the new application. the features are just what we needed to keep out books together.

The desktop version needs to be updated to get the latest features, which can be costly having to purchase each time there is s new version.

This Software may be getting phased out, due to the Online Version. However, there are still Reports that are easier to navigate, than it's Online counterpart. I no longer use Desktop, but still access it on occasion to get previous information. Running Payroll through Desktop was phenomenal.

Only now that I have used Online, would I say you have to be "on-site" to use this product, with your PC. Cannot access just anywhere.

As an accountant I appreciate how customizable QuickBooks is. Sometimes you need to be able to make changes to entries that some programs would not allow you to (ie. customize sales tax amounts) but there is the option with this program. There is also a certain level of control that can be set to ensure accidental errors do not occur (ie. pop-ups) which comes in handy for those with less accounting knowledge.

Often you get out of it what you put into it. Since so many of the fields are optional (invoice #, memo, description, name, etc.) it is possible to make entries with so little data that it is difficult to determine what they were for when looking back to them. You really have to make sure if you have multiple users that everyone is recording entries with sufficient detail that it is clear what each entry is for.

Its ok when it works. We have several compaines within QB and for the most part it does what we need, its when you have an issue though is where you better buckle up and start practicing meditation.

Absolute 0 support. Wait times for support are usually several hours and we've had issues drag on unresolved for weeks. If you manage to get a hold of them and don't get disconnected, the techs will recommend the same fix as the other agents you speak with ( even though they didn't fix the issue the previous 15 attempts), and when they cant solve it, they typically just end the call. Getting a ticket escalated is next to impossible. Of the many software companies I have dealt with, Quickbooks support is by far and away the worst.

I like the fact that I can do all my invoicing with various different types of forms. It is also super easy to send Purchase Orders, check inventory, change pricing for items etc. It's a great all in one tool for running a Small Business. I also like the fact that the Desktop version is much cheaper than the online version where the subscription never ends. They try to justify it by saying you will have an updated version each year, but I have used the Desktop first in 2013 then didn't upgrade again until 2020. There wasn't really anything different aside from the fact that I couldn't get updates for the 2013 version anymore and some things were not working properly anymore. Other than that you can get many years of use off a one time payment rather than the expensive subscription for QB Online.

I don't like when certain glitches happen and there is no way to fix them. For example, I used to be able to set Thunderbird as my default email client when QB was going to send an email. All of a sudden, the selected email wouldn't open anymore in Thunderbird, and would only send through QB. I hate doing it that way because it doesn't save a copy in my sent folder. I tried to get help from QB but they had no solution to provide. I still don't know if it was a glitch or a change that happened because of an update because a lot of the support team don't even know much.

I am hard-pressed to find an enthusiastic pro that I can add here. After years of all the limitations, and looking at other products, can't really praise the beast.

This software is bloated and uses out of date technology. It's entire substructure is based on Internet Explorer technology. That's right...Internet Explorer. The only real "cloud" solution they offer is to pay (a lot of money) to a third party service to host a remote desktop solution. Companies have been limping along this way for years. Imagine being a Quickbooks consultant to many different clients, all with different databases. Management becomes untenable. Intuit, a giant company with boundless capital continues to build on this ancient technology. It should have started from the ground up to plan for concurrent technologies, but it opted not to do so. Here is an example that happened with our organization. We wanted to move from a local hosted sever instance to a cloud-based version. Quickbooks recommended that we go with Right Networks. Right Networks, but there are major limitations and it adds $4000 a year to the cost of using quickbooks as a solution. But when your controller travels to Equador or Peru, and they need to be able to work, it was our only option. Because Quickbooks has chosen to stick to relic technology, we have this unnecessary added expense. When we moved to the hosted solution, our Enterprise license should have given us Online Backup functionality. However, the hosted instance of Quickbooks kept prompting us to activate online backups. Over and over again. Because, it uses Internet Explorer skinned prompts, it would not allow us to move forward. Quickbooks was not able to assist because it was a hosted solution. At the time of this review, Right Networks was still publishing remote desktop sessions on Windows Server 2008 R2. It is almost 2019. They are using technology that is at least ten years old. Another limitation with Quick Books and Windows Remote Desktop hosted solutions is Microsoft does not allow competing remote disk technology to run on their servers. Some time ago, our company got rid of our file servers and we moved everything to Google Drive (the corporate version). It allows end users to have access to TERABYTES of shared team data without it taking up space on their local workstation. It has turned out to be a beautifully elegant solution. As an event management and production company, our end users are constantly managing receipts. Quickbooks has no way of "browsing" to Google Drive to attach a receipt to a Quickbooks transaction or invoice. And because there is not a true enterprise-class, truly cloud-based offering from Quickbooks, we are not allowed by Microsoft to integrate Google Team Drive into our Quickbooks solution. Effectively, Quickbooks is a true dinosaur well on its way to fossildom. Even outside of our specific "power-user" needs, I have other complaints. The invoice template design functionality is quite literally out of 1992. It is truly an inelegant solution that looks ancient from the moment you open it. Let's say you have 4 accounting assistants producing invoices. If user A created an invoice based on template number 2, then when users C, D and E go to create an invoice, then their template is defaulted to template number 2. This a user-experience headache. Quite often, invoices get generated with the wrong template because of this "feature". If you want to design branded email templates that get generated when sending an invoice, there is no way to customize the email unless you design the email template using Microsoft Outlook. So you are either bound to Microsoft Technologies, with its attendant costs from CALs, Service Licenses etc. Suddenly, owning Quickbooks becomes even more expensive. Because Inuit wants you to use their payment platform (for accepting cards), they do not allow many (if any) 3rd party payment processing platforms such as Authorize.net. Our company has negotiated an aggressive 10 cent per transaction fee with Authorize.net, and Quickbooks can't compete with that, so we cannot even accept payments directly through Quickbooks. If I were a new business looking for an accounting solution, I would tell them to run far away from Quickbooks. It is terribly outdated for a twenty-second century organization.

QB Desktop Pro is great accounting software for a small business. It is easy to navigate and there is no shortage of options to customize it to make it work just right for your business. If you ever want to know how to perform a certain task in QB, I've found that a quick Google search will yield very helpful results, and it always ends up being very easy and intuitive.

With my particular version (QB Desktop Pro 2017), the program crashes when switching between companies. You have to fully close out of one company, wait for the automatic backup to complete (if applicable), and only then enter your password for the next company and login. Even then it still sometimes closes out. If like me you only have two companies (or one!) and you rarely switch between them then it's not a big deal, but it would be very frustrating if you're switching between multiple companies many times a day.

For 5 years of supporting people using the software (Quickbooks) and me myself using it I really recommend the product because it is easy to use and user friendly aside form that you can also send invoices through email without mailing it to customers. We can track and see expenses and where our business was. We can file taxes and pay also liabilities through Quickbooks. We can create payroll on this software also.

It should have reminder or notification if the patch is not updated or need to update the software to make sure we can use Quickbooks smoothly aside from it I can't think of any problem with Quickbooks. I hope that we can improve more the software like having memos and guides in YouTube for beginner who wants to use the software.