CrowdPower

4.4 (7)
User engagement and customer data platform for SaaS.

Overall rating

4.4 /5
(7)
Value for Money
4.6/5
Features
4.3/5
Ease of Use
4.3/5
Customer Support Software
4.7/5

86%
recommended this app

7 Reviews

Harsha A.
Overall rating
  • Industry: E-Learning
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

SUPPORT !!! Best support i've got in so long. + reliability and how thoughtfully it's built.

Reviewed on 18/01/2021

I wanted a custom integration with another app, the team developed it for us. Support is just an email away.

Pros

When you need a custom feature or integration, directly contact the team and get it done. Support is 100x than the industry average. So many integration plugins to choose from especially "segment app" have opened doors for millions of other integrations as well.

Cons

The user interface is a bit cluttery, They may fix this when the app really grow.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

All the automations and communication channels at one place!

Reviewed on 20/01/2021

This is a great product to engage with customers based on their behaviours via different communication channels.

Pros

There are a lot of integrations to input customer data such as "Segment" communication channel integrations such as Twilio.

Cons

A bit of complex for an ordinary marketing person to handle.

Alternatives Considered

Intercom

Reasons for Choosing CrowdPower

Mixmax is only into email sequences, with CrowdPower we can use other communication channels such as SMS. Also, we can engage with customers based on their behaviour.

Switched From

Mixmax

Reasons for Switching to CrowdPower

Comparatively great product with a lot of features for an affordable price.
Caio O.
Overall rating
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Good potential

Reviewed on 03/10/2021

Pros

Great UI.
Good support.
Great deal on dealify

Cons

Need more features especially on the automation piece but hope to evolve

Luzi S.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great customer data platform for user engagement automation

Reviewed on 20/03/2021

We are using CrowdPower as our customer management platform and for small marketing campaigns and follow-up campaigns. It's a very helpful Tool to better engage our clients.

Pros

Firstly, I really like CrowdPower's user segmentation options. This useful and powerful feature enables us to segment our customers according to different attributes. This is very useful for creating user target campaigns. Second, I really like the setup of the automation and follow-up process for email and SMS campaigns. It's easy to use, even for non-technicians, and it's powerful enough for many different use cases. The integration of the API for the website landing page is also well structured and easy to integrate. The API is designed to track user interaction and stop the automation campaign when a goal is achieved. The best part is that customer support is quick and helpful. All in all, it's a great tool if you're looking for a flexible platform for customer data and user engagement.

Cons

While the automation process is very easy to use, customer management is not. CrowdPower focuses on events and API automation. Managing customer data directly from the backend is sometimes a bit difficult. There are no bulk editing options for customer data. In addition, you have to save each change to the user data separately, which makes updating multiple user data at the same time very time-consuming. The export function is also not the best, as only very limited customer attributes and not all customer data can be exported.

Verified Reviewer
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

One of the best customer engagement tool for SaaS startups

Reviewed on 07/06/2021

Up to date integrations and advanced segmentation methods!

Pros

Getting started with CrowdPower is super straightforward. Added a few lines of codes to the website and then CrowdPower works. Definitely worth the money; as a SaaS start-up, we're tight on every aspect of our budgets. So, having the free version till 100 prospects, provide some relief to our financial dept.

Cons

Ease of use can be further improved. Can be bit challenging for a non tech savvy marketing person to sit down and work with this.

Verified Reviewer
Overall rating
  • Industry: Information Services
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Awesome Automation Platform for SaaS Companies

Reviewed on 22/12/2020

Great product with great customer support. I've been very impressed and would highly recommend.

Pros

Great for tracking user behavior, and then sending out onboarding messages, win-back campaigns, billing notifications, etc.

Cons

Looking forward to additional automations but nothing that I really like least - great product.

Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

My Experience with Crowd Power

Reviewed on 19/02/2021

Happy with CrowdPower comparing pricing, features and integrations and it even keeps updating with new features

Pros

There are a lot of integrations with CrowdPower which is super convenient - Stripe, Slack, ShoutOUT, Asana, MailChimp and the list is too long.

Cons

User needs to be a bit tech savvy to use CrowdPower. They can make it more user friendly and less tech savvy which will broaden the access to all