ConsignPro Reviews

ConsignPro is the only way to go!

Reviewed on 07/09/2020

As a 51 year old consignment shop owner, I am not a techy person. I love ConsignPro because it does everything I need so I can focus on my customers, consignors and my shop. I've been using ConsignPro since I opened 7 years ago and can assure you, they are an important part of my success!

Co-Owner Good Buy Girls Resale

Reviewed on 08/12/2016

Running a consignment shop, most of the people we hired were not very familiar or comfortable overall with computers or programs. However, my background is in IT project management. ConsignPro is perfect for us! It has all the functionality we need to run our business, so it's very powerful. However, the simplicity of use was what really impressed me. That's the secret. Creating a powerful application isn't the hard part, in my opinion, creating an application that virtually anyone can use to harness that power is where ConsignPro shines. It's extremely easy for our employees to use and understand, but yet does everything we'd need (and much more I'm sure we don't utilize).

The other thing that surprised me about ConsignPro is how much they do for support. I've had communication and conversations directly with Brian Wilson (owner/creator) as well as many of the other knowledgeable support folks (who are all great by the way). Where can you get that type of support, where you are speaking with the software creator, with other companies? I'm sure as they continue to grow that won't always be the case, but that type of customer support is what great companies are built on.

I'd highly recommend using ConsignPro in your resale/consignment shop.

Does not perform as promised

Reviewed on 08/09/2020

You asked for the review, so here goes!!! I bought the platinum package. The good news is that I have a nice PC out of the purchase. The bad news is that there are so many limitations on tag choices and print management that I need a lot of tech support, which fortunately is included in the first year. I use the small 1 inch square tags, but would like even smaller. No flexibility on print font size, etc. Scanner use isn't compatible with printing multiple tags because the barcode doesn't print on multiple squares. And, that's just some of the frustration. Too many "yes, it can do that" answers during the sales pitch. The real experience is much different. The instruction booklet isn't comprehensive in many areas. Because of COVID, I didn't use it much in the first 30 days, so couldn't return. I can't recommend this product and do not believe it deserves the 5 star rating from NARTS. It could be better in the other areas, but would require a lot of software rework.

Looking Forward to What's Next

Reviewed on 08/12/2016

I switched to ConsignPro in June 2014 although the majority of my peers use other options. I have been very pleased & have had few issues. I do have lots of ideas for improvements & new features for day to day operations that will make life out here that much better. I understand there is a could based version coming & stuck with ConsignPro because of this rather than switching. I am looking forward to this change & all improvements that will go along with it. Brian & his entire team are very responsive & helpful.

Reviewed on 23/06/2011

I have a gallery selling handmade in America items, by artists in small studios. For the first few years, we were entirely consignment. A tip from a similar shop about ConsignPro led us to purchase that software about 10 years ago, shortly after opening our shop. Until then, we did all receipts and calculating by hand, which of course, led to a number of mistakes.

We wanted software that would:
a) track inventory
b) make it easy to keep one artist's inventory list clean and easy to find
c) make month-end commission check writing easy
d) be easily updated, allowing for easy returns and easy input of new work
e) have some mechanism for customer tracking
f) be easy to train staff to use
g) make it easy to track daily, weekly, monthly, annual sales numbers

The implementation was about as easy as it can get. We purchased the software, the receipt printer, and a cash drawer. I'm not too bad with computer installations, but don't do it often enough to be anything like an expert. I found it very easy to install everything, and get all those pieces to work with each other.

Over the years, when problems have come up, the support staff have been very quick with help and response. The annual service plan is absolutely worth it. We would've been lost without it several times over the years. And they've never made me feel stupid, either. I value that.

The ConsignPro system was also easy to expand, as I moved beyond only selling works on consignment. The system makes it easy for me to determine the number that relates to the seller and the item. I created a system in which consigned artists all have a 100 number assigned to each individual. An additional three numbers relate to the specific item that artist made. The commission amount is automatically calculated. With purchased items, I assign a 500 number to each artist, plus the specific three-digit number relating to the specific item. These are marked at a 100% commission rate so I can correctly track those sales. Easy as pie!

I can also track customer purchasing, but only in amounts. I figured out a way to track each customer's purchases with a given calendar year by adding the last two digits of that year to the customer's last name. Without doing that, it can only calculate the total, accumulated sales of a customer. This new method helps me offer customer rewards more effectively. This is the only element of the software that I wish had improvement, but I like the other aspects so much that I continue to use it.

Consign Pro/The Right Program for You

Reviewed on 11/06/2020

A very good company that respects their customers and a great response time on helping if you do have questions. You feel valued as one of their customers so you can help your customers!

Excellent tool for your business, could not run my shop without this prouduct,

Reviewed on 26/09/2017

I really cannot run my business without this. It keeps everything in its place and organized.
I do not have one negative thing to say about consign pro. I love, love, love this software. I have seen others and this is in my opinion the best and easiest out there. Some folks are not computer savvy, well you don't have to be to it really easy to use. They will walk you thru anything you do not understand.

ConsignPro Review 2016

Reviewed on 09/12/2016

I could not ask for a better system of keeping my business information up to date! Every aspect of my consignment business is documented easily and quickly with ConsignPro. Customers appreciate the ease of finding merchandise information on the color tags, which hold comprehensive data. It is easy to locate store merchandise with ConsignPro, whether it is to pull items for return/donation or to find a specific item for a customer searching for it. The end of day reports are invaluable, as are the end of year reports. The staff is incredibly knowledgeable on every single little detail of the ConsignPro program. It amazes me every time I have to call for support! (Allyson I love you!) I would encourage anyone who uses this wonderful program to take advantage of the ConsignPro cruises and/or resort conferences. I have attended 2 so far and have walked away with so many new tips and a better understanding of everything the system can do to help my consignment business. There is none better!!!

Mary's review

Reviewed on 08/12/2016

We love Consign Pro, but there are a just a coupl things that appear to not be user friendly about it. The staff is helpful when we call and generally gets back to us in a timely manner if they are not able to answer. Things that would help: 1)Being able to sort items by date on the item list. 2.) Including an expiration date by item on the consignor item list. 3) I may not not how to do this properly and it may actually be in the software, but I would love to be able to enter a gift gard sales right from the Make Sale screen. 4) More training when you buy the software, because you really dont know what you dont know until you start using it. Many of these things I have discussed may very well be available, but we are learning the program. I understand you have the program in Mexico, but for first year business owners, this is not alway easy and financially smart. I would like to be able to have more extended tutorials, something that we can find on the web that actually shows us how to do it, such as you tube videos etc. If they are available please let me know!! I feel like sellers of software assume that the consumer is already techy. That may not be so in many instances. Visual learning is much more affective versus trying to read it in a manual. Thanks for listening!! We love the software and are very thankful how easy it makes our job.

Well worth it!

Reviewed on 10/09/2020

Definitely a 10 out of 10!

Great Product on the front end; Do your homework to prepare for the back end

Reviewed on 10/03/2021

Overall, this is a good product that is well supported by the company. The sales and customer support personnel are "top notch". Before purchasing this product, the user needs to understand how it will function with any downstream accounting applications (e.g. QuickBooks). During the trial of the product the user should test the data output to ensure that it works well with accounting software. The application outputs sales transactions on an accrual basis (invoices) even if they are cash sales. Our organization had to purchase another product to translate the .iif files from accrual to cash. On a negative note when we brought this up to the developer/owner of ConsignPro, we received a very abrupt response to our dilemma. Therefore, really test this system from end to end before you make a purchase.

It has been such a pleasure working with [SENSITIVE CONTENT] and all of the wonderful people...

Reviewed on 21/09/2021

ConsignPro has been with me from beginning to end. They set me up 12 years ago and now that I am retiring, they have helped me to preserve my info (which we do every night) and close down my store. [SENSITIVE CONTENT] have been there whenever we needed them and are knowledgeable and patient.
ConsignPro offers great and thorough training conferences where you can learn so much that will help you to be more profitable.
This has been a wonderful relationship from start to finish and I am so appreciative!

Excellent all around

Reviewed on 07/09/2020

All support staff I have encountered have been very helpful, patient, and kind. The response time is always reasonable.

Customer review

Reviewed on 11/09/2020

Amazing, customer service is what makes this company what it is.

Consignpro makes life easy

Reviewed on 08/12/2016

I can't imagine what I would do without ConsignPro! This system is so easy to use so well organized! The customer service is TOP NOTCH and if they don't have an answer for you right away they will find the answer for you and get back to you. My consignors LOVE the myresaleweb.com feature and it has cut down on how many phone calls I get about their accounts. I have enjoyed your product so much that I have referred you to a couple of my friends who own businesses. They now use it and love it too!! Thank you, ConsignPro staff, for such a great experience!

Could not run my business without this software

Reviewed on 08/12/2016

Here is why I love ConsignPro for my business
-Utterly reliable
-Easy to use
-Easy to train my employees
-feature rich
-flexible
- It has enhanced my customers' confidence in me because of the exactness with which I can keep track of their accounts and because they can monitor their accounts on line with the resaleweb add on. This has certainly added to positive word of mouth and growth in customers
-Support is easy to reach, they know their stuff, can dig in as deep as necessary to address issues which are always about how to use, how to fix something I've done to the data - in three years it's never crashed or had a feature that doesn't work
Highly recommend. Best investment I've made in my business to date

Consignment meltdowns into consignment mellow

Reviewed on 08/12/2016

I have been in the resale industry since 1984, I thought that I would go to my grave with the hand filing and pricing system, HA! In 2010 my kids forced me to upgrade to the Consignpro system and my meltdowns turned into a more mellow lifestyle, I had TIME on my schedule to fill in with family, friends, travel oh my! Thank you Consignpro.

Owner

Reviewed on 07/09/2020

Hands down the best around!
Makes my life easier when I have a great software to use for my company

Reviewed on 23/06/2011

In 2005 we opened Opal Ann's Attic and thought we had thought of every possible problem that we could run into and the solutions that we would use. Our first year everything was done by hand and we could not see how things would grow and change for us. The end of each month was a real nightmare, trying to balance each account and make sure that we had everything in hand.

How naive we were.

We did not have heating and air nor a computer system. We actually purchased this system before we put in the heating and air. We hunted and investigated. I am not sure how many of you have gone through a complete start up, but if you have, you know the value of your software. We settled on ConsignPro and we have never looked back. Our start up was easy, fast and we were thrilled that it is SO easy to use. We are a family-owned and operated store. The few bumps that we encountered were handled swiftly and easily. The first month end that we had after we had ConsignPro was like a dream. No problems for the first time. The year-end instructions were concise and easy, an absolute breeze.

Opal Ann's Attic is the largest consignment shop operating in Newnan, Ga.. We have had the customer support and updates for all of our computers. We truly love the software and would not consider changing anything. We added my mom and dad to our staff three years ago: we are talking about people that have NO computer experience whatsoever. My mom runs the front register and can easily find an item that perhaps has lost a tag, do the layaways, run the reports and has a really good time. She also thinks that it was one of the best things we ever bought for the store.

We have grown by leaps and bounds; we have even added on to our store. The customer service is easy to get hold of and they are always more than willing to go the extra mile to assist you. When I go other consignment stores, I always ask about their system because we tell them how ConsignPro is the best for consignment professionals.

Excellent program & support

Reviewed on 07/09/2020

Although developed for consignment stores, It’s suitable to a wide range of retail. It keeps my inventory, POS and reports easily & accurately. Support is just a call or click away pretty much 24/7. Also like the user’s Facebook group. Can learn a lot from other’s experiences.

Reviewed on 24/06/2011

We began using ConsignPro in 2002, and have never looked back! This is an awesome program.

When we first started our household consignment store, Fratz Consignment in Fenton, Michigan, we logged everything by hand. Within six months we realized a computer program was desperately needed. I did research online and downloaded several trial consignment programs. At the time my computer skills were limited, as well as those of my sister and mother. Working my way through those trial programs was no easy feat, until I opened ConsignPro! I could not believe the difference. The ease of using the program was unbelievable. Within a day I was contacting Brian to sign us up.

Fratz is now 10 years old and ConsignPro has been our first and only consignment program. The support, in the early years, Brian, and now as well with Allyson, couldn't be better. We have had computer issues, blown hard drives as well as other glitches, and Brian & Allyson have always been able to get us up and running again. They have walked me through several data crises when I didn't think there was a light at the end of the tunnel (due to my computer system, not the ConsignPro program).

Fratz has grown greatly in 10 years, and ConsignPro has grown right along with us. Brian and his team continually update the program. Not just once a year or so, but several times a year. They listen and incorporate ideas and suggestions from their customers. We have never found the program lacking in any way.

New employees can jump right in and begin using the program immediately. Consignor reports, sales reports, financial reports, customer data base, it's all there and more.

Purchasing and utilizing ConsignPro has been one of the best decisions we have made for Fratz. I could not imagine operating Fratz without Consign Pro. I would and have, without hesitation, recommended ConsignPro to those looking for a consignment software program!

I wish I converted to ConsignPro sooner

Reviewed on 08/12/2016

After converting to ConsignPro in April 2016, I actually look forward to using the program every day. It has saved me hundreds of hours of work over my old program. I only wish I had switched to ConsignPro years ago; oh, the headaches that would have been prevented!!! I love the special features it offers, like automatically assigning a different status to an item after 90 days. The quick return feature is another time saver.
In addition to all the WONDERFUL features, ConsignPro adds updates frequently. They will listen to suggestions from their clients and add them to the updates.
ConsignPro customer service cannot be beat. They are patient and very knowledgable. My only complaint would be that 2 or 3 times now I have left a message as requested on their answering machine and have not received a return call.
I would highly recommend this software program to anyone beginning a new business.

A must for anyone in the resale industry

Reviewed on 14/01/2017

ConsignPro is an excellent program for anyone in the resale business who handles items on consignment. This software helps to keep track of consignors, inventory, invoices, sales, and to do reports as well as returns. It also has an employee database option, though I personally do not use that feature. This software would be ideal for both retail storefronts as well as online consignment shops - both big and small businesses. My resale business is an at home venture, but I would be lost without this program as it helps me keep everything organized and to keep track of my clients and their merchandise. I highly recommend this software to anyone involved in secondhand sales.

It's what I know.

Reviewed on 08/12/2016

ConsignPro is what I learned this business on so when I opened my store, that is where I looked first for my POS system so I really don't have anything to compare it to. There are a few things I don't like about the system, a couple glitches that are annoying, but overall I'm fairly satisfied. I do like that their customer support team is always there anytime I need them and that is very important to me. A+ to customer support!

Consign Pro

Reviewed on 20/12/2016

Consignpro is the perfect software for the Consignment Business. The reporting, ease of use and navigation, is the best in the business. Additionally, the folks in Customer Service could not be more knowledgeable or helpful. I have yet to encounter a problem they couldn't solve.