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101 Reviews
- Industry: Banking
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Convirza delivers big results for little money
Reviewed on 10/12/2020
As I stated previously we love that not only can we manage numbers on campaigns without having our...
As I stated previously we love that not only can we manage numbers on campaigns without having our IT team set up numbers internally, but the ability to review and coach is top notch. The AI makes it easier by listening and flagging calls as missed opportunities, etc. This makes it easy to get right in and listen to the high-priority calls.
Pros
I love the fact that not only can I assign numbers to campaigns and track the response rate outside of pageviews, opens, clicks, etc, i can now see calls and better yet, listen to calls. The sales managers can listen and coach and follow-up with the employees and customers alike.
Cons
If I had to say anything it would be reusing numbers if needs be. Just mainly maintenance of ending campaign numbers and cleaning up the backlog of old campaigns. But that is an us thing, not a Convirza thing.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Easy to use and provides excellent information!
Reviewed on 29/09/2022
It has been great so far. Customer support has resolved our problems swiftly and even going the...
It has been great so far. Customer support has resolved our problems swiftly and even going the extra mile to help me with additional tools and training. The [SENSITIVE CONTENT] and our account representative, [SENSITIVE CONTENT] has been invaluable and always available for any urgent issues.
Pros
The software is very easy to use and provides several options. The customer support at Convirza is very professional and swift and will go the extra mile to resolve any issues you may have with a number or recording. They also take the time to follow up, which is something most companies don't do now. This software has been key factor to our advertising business as we can track calls and provide vital information to our clients.
Cons
This may be there already and I don't know about it, but if the metrics could be personalized with very specific words, that would provide better readings.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Advisor Recruiting
Reviewed on 03/07/2023
Pros
Recorded messages to track client results
Cons
Finding the calls to track client results
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Convirza - A Great Option for Call Tracking
Reviewed on 20/11/2020
My overall experience has been very positive. I recommend this product to anyone that works in...
My overall experience has been very positive. I recommend this product to anyone that works in marketing, advertising, or market research. Actually, this could be great for managers, too, who need to make sure their staff is answering the company phones correctly, too.
Pros
This software is very easy to use, affordable, and extremely helpful. Not only can you create several tracking numbers, you can also label them into categories based on what they are being used for. For instance, I use this program to create tracking numbers for my social media ads. It has a label category I can choose that specifically says "facebook: paid ads." This makes reading a report very easy. I also like the playback feature that allows me to identify calls/callers and play back the recorded conversation. This makes it easy to "secret shop" my clients to make sure that they are answering the phones properly and mentioning all the right promotions. At $30/month for I believe up to 10 phone numbers, you really can't beat this program. Especially since you can pull reports, etc. Their customer service is great, too. Very responsive and helpful team.
Cons
There really isn't much I can say that I dislike about Convirza.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Call Tracking Made Simple
Reviewed on 09/12/2019
We've seen great results.
Our clients love the fact that they get emails from Convirza with a...
We've seen great results.
Our clients love the fact that they get emails from Convirza with a simple link that allows them to listen to their calls. As a bonus, Convirza can be paired with Google Analytics for seamless integration.
Pros
- It creates transparency with our clients
- The recorded calls help our clients train their staff
- A good way to evaluate and monitor new campaigns or strategies
Cons
- UX could use a refresh, but beyond that, Convirza does exactly what we need it to do — track calls
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great call tracking solution
Reviewed on 03/12/2020
Pros
Ease of use and implementation, comparatively low price
Cons
I prefer the older online reports, but they are still available
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Direct mail tracking
Reviewed on 25/01/2019
I have been with Convirza for almost 4 years. It is a critical asset to my business. Overall I have...
I have been with Convirza for almost 4 years. It is a critical asset to my business. Overall I have been very pleased
Pros
I like the ease of use for this product and the ease of use for the dashboard.
Cons
The newer platform is very challenging to demonstrate on a mobile device!
Also when we switched platforms, I noticed we saw a substantial spike in automated calls hangups etc,
Response from Convirza
Matt,
Thanks for taking the time to write a review and being part of our Convirza family for 4 years! We have made strides in the last year to improve the overall ease of use of the product and will continue look at ways to improve it on mobile.
Thanks again!
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Invaluable tool for Customer Service and Marketing Stats
Reviewed on 25/01/2019
I’m glad to have Convirza as a partner.
I’m glad to have Convirza as a partner.
Pros
It provides us with invaluable insight into our customer service processes and well as statistics on marketing efforts.
Cons
It works very well! If I had to find something to request, UI could use a little refinminent, but it is still a very effective tool.
Response from Convirza
Hi John,
We certainly value our partnership with you as well. Thank you so much for the review! This is what gets us up in the morning and keeps us going all day - providing tools to help customers like you.
Thanks again for the review and being part of the Convirza Family.
- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Review
Reviewed on 30/09/2022
Great customer service team!
Great customer service team!
Pros
The product is very user friendly and easy to use.
Cons
My only current wish is that we had a dedicated person we can reach out to when we run into a problem and not a generic support email.
Response from Convirza
Hi Robin,
Thank you so much for your feedback! We appreciate the opportunity to work with you. I will send you an email shortly to ensure you have direct access to our team.
Thanks again!
James Walker
COO
Convirza
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 4.0 /10
It works, but it could be better
Reviewed on 10/10/2020
It has been frustrating to get the reporting we need out of Convirza.
It has been frustrating to get the reporting we need out of Convirza.
Pros
Once it's all set up, it works to track and record phone calls. The call recordings seem reliable and are easy to play.
Cons
The integrations and reporting options are lacking compared to other tools. The platform is overly complex and takes three times as long to set up.
- Industry: Business Supplies & Equipment
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Convirza works great for our needs!
Reviewed on 10/12/2020
Convirza has been great for our program. I am easily able to manage incoming calls and follow up...
Convirza has been great for our program. I am easily able to manage incoming calls and follow up on missed calls with the recorded calls and voicemail feature.
Pros
Ability to listen to recordings of past calls for review or follow up. Thorough records of calls received, answered, and duration of each call.
Cons
My only suggestion would be possibly updating the user interface.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Call Tracking and Recording
Reviewed on 07/10/2022
Good
Good
Pros
I like to see who called, how long was the call, did it convert and who answered the call
Cons
The new dashboard. I like the old dashboard
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Convirza is a must!
Reviewed on 30/09/2022
Convirza not only makes the process easy through their user friendly interface, but if you find...
Convirza not only makes the process easy through their user friendly interface, but if you find yourself in need of their support, you will have someone knowledgable and friendly helping you within minutes. I have been working with [SENSITIVE CONTENT] and he is always going above and beyond to ensure that I have everything I need to be successful.
Pros
Not only is Convirza helpful, and a necessity for call attribution, but they are continually adding and upgrading their offerings to remain a leader in the space. AND, if that's not enough, their customer service is absolutely second to none.
Cons
I have no complaints about Convirzra at all.
- Industry: Real Estate
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Pros and Cons
Reviewed on 21/01/2019
Good experience I grandfathered from Call Source. Few billing issues at first and overcharging, but...
Good experience I grandfathered from Call Source. Few billing issues at first and overcharging, but all my basic functions I need are still there.
Pros
- 99% working not much down time/glitches.
-can listen to calls.
- can export calls to Excel.
-good customer support.
Cons
-price higher compared to others.
-we get calls from old USA (I am in Canada) solicitors or robo calls. Would be good if Convirza could eliminate some issues.
Response from Convirza
Jeff,
Thanks for being part of the Convirza family. We appreciate your review. We'll have a member of our team reach out to you about the robo calls. We may have an easy solution.
Thanks again!
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Convirza - User Friendly, Easy to Use and Learn
Reviewed on 23/11/2020
We have used several call tracking programs over the years. My preference is Convirza by far. ...
We have used several call tracking programs over the years. My preference is Convirza by far. Changes to support my clients can be done by me instantly to resolve requests or problems. If I can't do it, my rep, [SENSITIVE CONTENT HIDDEN] has been awesome! She knows the product and is very responsive. Our clients find it easy to do reporting. We switched from Convirza to CallRail and had nothing but nightmares. Convirza is the way to go.
Pros
Convirza is great and easy to use. Setup, tracking and reporting are all intuitive and even our users can easily learn how to do their own reporting on the fly.
Cons
Reporting features can be a bit light but i can download data and massage through Excel for custom needs. Convirza meets 95% of our needs.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Feedback from RSVP SEVA
Reviewed on 28/09/2022
Great, fast support & followup from [SENSITIVE CONTENT] and others.
Great, fast support & followup from [SENSITIVE CONTENT] and others.
Pros
Provides good data for my customers
Cons
A bit cumbersome to maneuver around. Would like to have a report that compares data this year vs last year on a graph
Response from Convirza
Hi Mike,
Thank you for your feedback! In early January, we will be releasing a new report allowing you to compare and contrast date ranges. We will make sure to add it to your account!
Best,
James Walker
Convirza
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Call Tracking and Data Collection
Reviewed on 08/12/2021
Customer Support at Convirza is exceptionally good.
Customer Support at Convirza is exceptionally good.
Pros
Call recording feature and email notification for missed calls
Cons
I have no feedback to provide for what I like least about the software
- Industry: Marketing & Advertising
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Feedback
Reviewed on 13/12/2021
Pros
Ease of provisioning the numbers. The process is simple and easy.
Cons
Pulling reports are tough. The software is slow in that segment
- Industry: Management Consulting
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Convirza For Advertizers
Reviewed on 06/02/2019
While the product does do what it promises - and yes, the features are quite helpful when they work...
While the product does do what it promises - and yes, the features are quite helpful when they work - the overall online interface makes it incredibly frustrating to operate. I honestly avoid using it to do much more than create a number + set up a campaign... until I absolutely have to.
Pros
-Good sound quality on recordings
-Robust reporting (when you can pull a report...)
-Fairly simple dashboard (when it loads...)
Cons
-SERIOUSLY slow connection from page to page
-Reports frequently freeze + do not export
-Not a very intuitive interface between primary dashboard + individual campaigns
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Great product, still needs work
Reviewed on 03/12/2020
Excellent after the issue was resolved
Excellent after the issue was resolved
Pros
I had some issues with delayed calls / not receiving calls and their Customer Service team was VERY quick to respond and handle the issue!
Cons
Issues with delays and not receiving calls
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Convirza is a great marketing tool
Reviewed on 02/12/2021
Convirza customer service is great and has always been receptive to feedback from our company.
Convirza customer service is great and has always been receptive to feedback from our company.
Pros
Once getting through initial software training, Convirza is easy to use and important for any marketing tracking that can't be done digitally.
Cons
Learning the software can be a little difficult and getting auto reporting just right can be difficult.
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Call Tracking To Measure ROI
Reviewed on 06/07/2023
Pros
I setup unique phone numbers for different media allowing, Ace Indoor Golf to more accurately measure offline advertising and know its impact. Convirza is affordable, easy to use, and their customer service is 2nd to none.
Cons
Nothing. I love everything about Convirza.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Call Tracking is Great
Reviewed on 20/05/2021
Call Tracking is a great service. The customer support is exceptional and they are so friendly.
Call Tracking is a great service. The customer support is exceptional and they are so friendly.
Pros
I like that this system tracks the calls that our advertisers receive and gives the capability to listen to recorded conversations.
Cons
The reporting processing time is slower than we'd like.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great Tool
Reviewed on 22/12/2020
Pros
Software enabled us to better track our leads as many time clients don't answer lead source qualifying questions in a manner that gets to how they heard of you
Cons
Better ease of managing reports sent to us would be a benefit
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Convirza for Marketing Agencies
Reviewed on 01/02/2019
Pros
The ease of reporting and the user experience on the dashboard is great and so easy to use. Just a few clicks and you're there.
Cons
I have nothing to report. It's a great resource for us.
Response from Convirza
Thanks, Kersten!
We really appreciate your review. Super glad to hear that our updates and the marketing dashboard are helpful. We really try to provide the best call analytic tools available.
Thanks again for being part of Convirza!
