NetSuite CRM Reviews

Highly customizable, web-based, allowed for different roles and accessibility, reporting and scheduling capabilities were a huge factor.

It can be very challenging to create advanced reports or searches

Initial cost and on going costs are comparatively speaking very low. You can normally get away with having a first year cost of around $150-$300k depending on products and company size +/- additional pro services or 3rd party implementation teams. Additionally, the customization ability allows a good admin and dev team with proper business acumen to really create a system that reflects the current processes within the organization.

Ease of customization and relative complexity of permissions can lead to users having more power than they should and accidentally or purposefully creating or changing forms and database components. Additionally pro services can be less than knowledgeable and may lead users down canned or bad practices.

As an administrator, implementation of the CRM portion of NetSuite was relatively painless in comparison to the overall project's scope. It can do sales territories, automatic assignment based on geographic locations and other factors (or round robin if you don't do that). It can do sales teams, it can do multi-split customer contributions. It's very granular, and can do a lot of specific things in regards to marketing avenues and tracking leads/prospects/etc.

However, the product could use a lot of love in regards to promo codes/marketing.
First, its email marketing interface could use an absolute TON of work. If they could make it more like something like Mailchimp, rather than having to use full-out HTML code (and uploading photos elsewhere) it would be far more useful. As it stands now, it's archaic in comparison to marketing-focused platforms. We would use it a lot more if it didn't require so much work for each campaign.

The promo code interface could also use more work, or more options at least. Why, for example, do we have a limitation in regards to "BOGO"? I can certainly do a "buy 3, get 1 free" promo code. But what can't I do a "buy 5, get 2 free"? It only lets me select 1 free product. I should be able to do this like most other systems. Why do I have to make 5 promo codes for 5 product variations (i.e. if the customer wants a blue glove, we have to create a get blue free promo code. If they want a green glove free, we have to create a separate promo code). This needlessly results in dozens of promo codes per flyer. And unfortunately there is no "add multiple" promo code on a sales order, which makes it much slower for our sales team to add the codes. With a bit of love, this can be drastically improved experience for our end users/sales reps and customers.

We inherited NetSuite throughout our organization.

NetSuite is our system of record for accounting purposes, our order management system, our hub for fulfillment, our CRM-SFA system for our direct sales staff, and the place where we create, edit, and control our products and services that we sell.

NetSuite seems to addresses many business problems; without it, we would have a very hard time running our business.

NetSuite does a great job of taking a prospect to a customer and then housing all data that comes from that relationship.

A few of the issues that we have found have been under documentation.

It is lacking just a bit especially within the development areas.

Releases are done twice annually, there are many small bugs in the system that don't get fixed for years.

The mobile apps for iPhone/Android are very poor and very limiting.

Customization requires a significant amount of time and financial investment.

The learning curve is pretty steep.

You either need a dedicated resource who has the skill set to build customizations for every department, and every user or have lots of money to invest in additional customization from NetSuite developers.

Although a very comprehensive solution, NetSuite was actually fairly easy to implement. I believe we actually "broke the record" on the fastest conversion process from QuickBooks to NetSuite. Their implementation team was outstanding.

The supply chain portion of the product is not as strong as the CRM or Finance areas. There is one key report which I would have expected which does not exist, causing me to spend effort to bridge two reports together manually by transferring numbers. Additionally, compared to all the other teams within NetSuite I encountered, I was least impressed with the Education. They only took the time to instruct on very generic areas of the product and made no effort to understand even the basic changes we had made during implementation.

It is a comprehensive tool that all provides users and admins great flexibility to automate tasks and workflows related to financial management

In trying to do everything for everyone, it can introduce extra complexities and inter-product conflicts that require work arounds.

All-in-one system; able to access from anywhere; access to a lot of data through saved searches

Runs slow sometimes; user interface for saved searches is good, but it sometimes makes it harder to get information desired

The adaptability of the system to perform a variety of functions

The system is very complex and could have more offerings for in depth trainings

It allows me access anywhere in the world. I can even use it on my mobile, great for when I'm traveling, working from home, or simply not in my office.

When needing features or bug fixes, customer service and support can take a very long time to correct issues. I also can't stand the fact that I have to continuously change my password a few times a year.

As part of the marketing group, Netsuite is a life saver. It is now easier for me to keep track of our stocks, sales and even our marketing notes.

I hope that Netsuite will allow multiple log-in in the near future.

Demand Planning Engine
Gross Requirements Inquiry
Supply Chain Intelligence with MRP

POS Store option should be available without purchasing a separate TP module for companies with multiple locations
Customization costs too much

Ease of use
Rev Rec
Project Management
Integration with other systems

Price
Reporting
UI

I have been using this software for almost 3 months now and I must say it is super duper awesome. Even if I only have a few background on Accounting software, Netsuite never became a problem. All you have to do is explore. Don’t worry, if things get worse, there are support people that will help you get through it.

So far, none. It’s just so comfortable to use. You won’t have a headache, I swear.

The custom report building and sending is very powerful. Highly customizable dashboard.

Netsuite has somewhat clunky UI and UX and relatively infrequent updates.

Integration of so many systems and having the ability to add a storefront on top is just fantastic. Truly a software Swiss Army knife!

Not too many, as with all multifaceted programs getting used to it can be a chore and a tad overwhelming, but the options presented far outweigh the learning curve.

It works, one platform means less connectors and easier control over your technology stack.

Steep learning curve, interface is a bit outdated.

Very helpful, you can add and customize a lot for reports.

I believe the setup or how it looks like can be improved so more user friendly.

Its easy to navigate and creadting reports are way more easier than Crystal Reporting. You can export everything to excell.

I wish it will be little bit faster and I wish Netsuite would force to get new updates.

Tracks account profits

Time-consuming. There are glitches with changing templates. If you do not save before changing a template you will have to re-enter your orders.

The ability for large and in depth reports allows for a lot of data analysis.

Very difficult to learn how to do the reports yourself - which then requires a lot of back and forth between you and IT to get the right report

There are lots of options to customize the product and script in on the backend.
Offers all aspects of ERP

NetSuite's HCM system is still in development. For those using it, current functionality is limited to a basic HRIS.

The reporting is phenomenal! Really a start to end system that has all the bells and whistles.

It is highly complicated to do the simplest of tasks and since NetSuite does about everything, it does everything mediocre.

It is an all in one solution and is customizable. It is easy to learn and use. It works well for buisnesss where items dont change often

Weekly updates that they don't inform the end user about

I am able to send contracts directly from Netsuite

Not very intuitive and or organized layout

1. Supports all platform devices: windows, mac, android
2. Multiple language support
3. Audit Trail Visibility
4. Tax Management
5. Centralized Vendor Management

1. Debit credit terms replaced with increase and decrease
2. Customizing roles is tedious