SumUp Reviews

Nothing so far. Especially not their customer care.

That you can't change the language on the website so that one can send a payment request in the customer's language.
Their customer care is non existent.

It simplifies all the checkouts which is great

Does not work with some kind of transactions

I am able to take payments cash or card.

Nothing to dislike at all. This service is great.

Minimal cost to get started, payment taken as a small percentage so no monthly outgoings or contract that could be detrimental to a new start up. User friendly app.

Difficult to cancel a payment once it's been sent to the machine (eg is a change needs to be made)

Easy to use and setup, payment terminals are paperless and not expensive.

The terminal is good but it's really fragile

It is easy to use and helps us speed up the payment process.

We have no complaints about this product.

Ease of use, stable and the added bonus of a sim installed for external use.

We opted for the basic card reader and charger which functioned excellently during our early days at our busy little cafe. When attempting to opt for a POS system, we found a little resistance and limited customer service.

It was VERY easy to set up and the online dashboard gives you all the information you could ever need.

The online support chat function was lacking but I only had to use it once as the system as so user-friendly.

One of the positives of the program is that it provides a fast base for communication and problem-solving between sellers and buyers

It needs to develop more and provide a longer free experience

User friendly, they set everything up for you

Expensive, you need to buy all the hardware (Apple)

The ideal solution for taking payment in a flexible way.

Sometimes, the app it takes a while to connect.

It worked for a year, used very sporadically for charity events so we expected it to last.

It developed an error just outside of warranty - customer service refuse to help so we have wasted valuable charity funds on a reader used less than 10 times and now have to buy another. Poor quality, poor service, means our precious funds have gone to sum up instead of helping children so we're gutted.

Provides a central system for customers to track rewards with multiple businesses.Sends coupons to customers to attact more business.Enhances customer loyalty to your business.Easy to navigate for the customers, easy to deploy for the business.

Somewhat pricey for a small business.Some customers complain about losing reward points due to lack of notifications.

I use fivestar quite a bit when going to Once upon a child to buy gently used clothes for my kids. It is based off of a points system and occasionally get coupons to certain places on it.

I wish more business would join fivestars. I feel that we are in a society now that a lot of people like having a rewards program and it's a good business builder for smaller businesses as well.

It is easy to use SumUp as we can use a barcode to pay for our sweets for charity at work

Nothing to dislike at the moment as easy to use and self explanatory

I found Sumup when I was looking for a new card reader for my business. The price was great and I've been super happy with the functionality.

I wish I could link SumUp to my Shopify store.

The service is amazing and I able to get my point of sales done in a breeze

I don’t dislike anything about fivestars

Great software that allows easy membership management.

A little pricey but we’ll worth the cost.

Awful service disgusting customer service worst ever experience

Everything the worst company ever I have used disgusting customer service

I love that it's very easy to use at the register, and you can see how many points you have earned from previous purchases. Also, very easy to implement your rewards.

Wish every five star company/business that a user shops with could be listed on the main page. That way, One could see the points or incentives towards their next purchase. That would in tern- give them more reason to come shop at the business.

Fivestars is an excellent software that is easy to use and is great for rewarding current clients. You can customize the rewards you give to current clients very easily. The text out feature is also nice to get your current promotions out.

When you sign up for the program they sell you on the business matching (marketing) for people that are on the app and near your business. You can create specials that pop up when people that use the app are near by. The problem is they don't switch on business matching for you unless you sign up 20 new fivestars members a week. I operate a spa that sees a lot of repeat clients and we don't always have 20 new clients a week which makes it very hard to be able to utilize this part of the service. I think smaller businesses should know this before they pay the big price tag for the hardware and service. Or they should find a way to include smaller businesses more effectively.

This software encouraged me to continue to come back to get rewards, the rewards seemed like a bonus!

Sometimes I would get too many text notifications, but I was able to easily opt out and this varied on the business.