Tiledesk

4.6 (121)
The all-in-one customer engagement platform

Overall rating

4.6 /5
(121)
Value for Money
4.6/5
Features
4.4/5
Ease of Use
4.6/5
Customer Support Software
4.4/5

97%
recommended this app
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120 Reviews

Alejandro
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A system of communication with customers directly

Reviewed on 29/11/2022

My problem was to communicate with my clients during business hours in a more dynamic way, since at the beginning I only had email through the app, and this is much slower for a quick help process for clients, in addition to the help provided by the Bot is super important, it allows me to only focus on the complicated problems that the bot can't solve.

Pros

In our project, the most important thing was to have an online chat that had a Bot that we could train to answer basic questions, since many questions were very repetitive, and this helped us a lot to focus on the most important thing, which was programming.The initial process was really simple, of course in my case with years of programming experience it wasn't a problem, but I'm sure an average user wouldn't have any problem getting started.The integration with our business was really easy, since we only focused on the online chat supporting our users, therefore the process was really simple

Cons

One of the biggest problems is the lack of a good application for Android and iOS that allows you to respond in a good way to all the chats that are assigned to you.The current app is very basic and reliably lacks push notifications, and that's why I'm inclined to generate my own solution with WebHooks and a group on Telegram.

Alternatives Considered

Zendesk Suite

Reasons for Switching to Tiledesk

Our business at the beginning did not have much capital, and the basic functions of the free plan are essential for what we need, thanks to the fact that we are developers, we were able to supply the missing things.
Ann
Overall rating
  • Industry: Consumer Goods
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Customer support at its best.

Reviewed on 18/01/2023

Customer engagement and support.It has boosted our speed of customer engagement hence automating our customer support tasks.

Pros

The software helps us in engaging our customers through live communication hence making communication faster.It has helped in reducing the burdens of travelling hence saving time and resources.Reaching out customers is very easy and faster.

Cons

There is nothing least about this software because it's performance is excellent and at its best.

Neil
Overall rating
  • Industry: Automotive
  • Company size: 501-1,000 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Honest Review

Reviewed on 14/10/2022

It was below average

Pros

It is a cost-effective tool but needs lots of improvement

Cons

It has a lagging issue, it slows down the system. It does not meet expectations of heavy load.

Rahul
Overall rating
  • Industry: Management Consulting
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

One stop customer engagement platform for businesses to enable efficient customer service !

Reviewed on 30/12/2022

One of the best customer service platform with high usability and great features. It has resulted into 24/7 customers service without any interruptions. All the chat bot service is great to use and comes up with advanced AI features to satisfy user needs by all means. Great ticketing management with live chat experience is just wonderful. Highly recommended to all the businesses to try them.

Pros

Great customer interaction through its intuitive interface. East to use and understand. Chat bot service is super efficient with high efficiency and great performance outcome throughout. All the customer service is managed timely and properly through this. The best in class chat bot service which helps and enables the chatting service and address the issues real time without any hassle. Largely accepted by all users and businesses. Good business development by their team and they keep innovating.

Cons

None of the issues cited so far. One stop best in class chatting and customer service platform in the market for businesses and users.

Alternatives Considered

SysAid, Zoho Desk, Intercom, and HubSpot Service Hub

Reasons for Switching to Tiledesk

Tiledesk was chosen above all due to its great usability, high performance output and low expense on our shoulders. Its benefit cost ration is quite positive and our clients and vendors are happy after using this. It ahs automated our manual interventions to great extent which is accepted by all. One stop solution for all your customer service needs in current environment.
Verified Reviewer
Overall rating
  • Industry: Oil & Energy
  • Company size: 501-1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Customer support tool with Live chat support & Intelligent Chatbot

Reviewed on 27/01/2023

My experience of using the Tiledesk was 70% satisfactory based on the current use. But I will use in future to also learn about what new features, Tiledesk has to offer in future.

Pros

Top features that I liked very much are :-1. Live chat support.2. Chatbot with intelligent features.3. Unified and integrated message services.4. Customer complaints management and helps for future reference.5. Easy interface to use & operate.

Cons

Things I didn't liked in Tiledesk are :-1. Sometimes I used to get some lag while using it.2. Expensive Pricing is an issue.

Jitendra
Overall rating
  • Industry: Higher Education Software
  • Company size: 1,001-5,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Tiledesk is fantastic tool to interact with numerous channels

Reviewed on 18/02/2023

In general, Tiledesk is a great solution for companies trying to enhance customer support processes and communicate with consumers more successfully. and I really enjoyed the services that Tiledesk offers.

Pros

The seamless integration of Tiledesk with various communication channels is one of my most favored features for me. This tool enables me to respond to customer support requests and connect with consumers via the channels of their choice, thereby improving customer satisfaction. Also, organizations can handle large numbers of client inquiries while still offering individualized service thanks to the product's chatbots and automation technologies.

Cons

Although Tiledesk is a fantastic platform for customer service, it does have certain drawbacks. The lack of modification choices for the system's chatbots is one of the biggest disadvantages I've seen when utilizing it. This may be a disadvantage for those of us who need greater adaptability in the actions and answers of their chatbot. Also, it may be difficult for organizations to identify the most expensive plan for their requirements due to the platform's complex pricing structure.

Klodian
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Automated Chat Bot

Reviewed on 12/03/2023

Generally happy.

Pros

Automated chat with Bots its really Handy when it comes to costumer chat.

Cons

It was really helpfull. Had a good experience.

Esther
Overall rating
  • Industry: Education Management
  • Company size: 201-500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Tool for help desk

Reviewed on 09/03/2023

It has really helped me reach out to my clients. It has made communication so easy

Pros

It has great features and bots. It is cheap and also so easy to use

Cons

Sometimes the system becomes so slow you can try improve on that

Gyarshilal
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 1,001-5,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Amazing chatbot for me

Reviewed on 24/02/2023

Tiledesk is an excellent tool for facilitating conversation and handoff between chatbots and human support staff, and I would strongly suggest it to any company in need of such an enhancement.

Pros

Tiledesk's customizability, as it is suitable for any business. Furthermore, Tiledesk interfaces with many programmes, knowledge systems, and process solutions, making it even more useful.

Cons

Tiledesk has a learning curve because it is new to conversational architecture and support. Tiledesk is easy to use and focuses on the handoff between chatbots and humans.

Maddalena
Overall rating
  • Industry: Public Relations & Communications
  • Company size: 501-1,000 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Deserves more

Reviewed on 13/01/2023

Pros

I think this software is really good, I only used the trial version and I'm thinking about buying it, since it's really cheap and has a lot of fuctions. It's integration is a great plus by me, it is also really easy to install on websites. Keep it in mind, it's really valid!

Cons

I liked all its features, maybe I would add more customization especially when it comes to scroll, but other than that, I love it!

Shrinkhala
Overall rating
  • Industry: Management Consulting
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Go for advance featured open-source conversation with Tiledesk platform. Most promising live...

Reviewed on 29/11/2022

It's superb so far. one of the most fastest and seamless conversational platform which helps in channelizing the end to end communication channel. The chatbot services are quite advanced and come with the beauty of customization which gives a human touch to the entire communication channel and makes the communication meaningful and effective. No lag in messaging and can work with low internet bandwidth as well. All-in-one best AI driven conversational platform for business and users.

Pros

Best-in-class go to conversational platform for business conversations Advanced features are embedded in the platform to make the conversation hassle free and an easy go to activity. It has lot of features like private conversations and features of mention and tag within any group conversations.It does not require very high network bandwidth and internet connectivity. It can work with low bandwidth as well.Unified messaging and Chatbot services are one of its own kind in Tiledesk platform. Chatbots works quite efficiently and the app is built with lot of intuitive and interactive templates to make the conversations effective and meaningful.

Cons

No problem with the software as such. I liked all the features as all the features are enabler and lead to effective conversation within the businesses. We often face upgradation and integration issue which leads to compatibility issue sometimes. It's annual subscription model can be made more lucrative by adding more and more new and innovative features which can add value addition to end to end communication channel.

Alternatives Considered

Freshdesk, Zoho Desk, Slack, Birdeye, and Intercom

Reasons for Switching to Tiledesk

Tiledesk is the best of all as it brings the seamless communication channel in lowest price possible and ensure the essence of communication remains intact. Customers are giving high rating to this software due to wide features and good performance feedback by peers and industry leaders. Tiledesk integration is multichannel and goes smooth with API with different social media communication platform like WhatsApp, Telegram etc.
Ankur
Overall rating
  • Industry: Financial Services Software
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Best-in-class open source communication software for client and customer engagement !

Reviewed on 14/10/2022

Good so far. No trouble in integration or deployment. Quite mature software for managing business through continuous messaging and live chat service in streamlined manner.

Pros

AI powered live chat facility is one of the best features for automated customer engagement.
All different WhatsApp business for different verticals is managed and integrated with Tilesdesk and ensure real time complete flow of information end to end.
Unified message service and complete ticketing management for resolving queries and issues in timely manner.

Cons

More customisation are welcome and we request for incorporation of diversified templates so that we may gave beteer seamless communication flow of information.

Alternatives Considered

eZee Frontdesk, Freshdesk, Zoho Desk, Birdeye, and Intercom

Reasons for Switching to Tiledesk

We have chosen Tildesk above all because of the stability of software and cost optimaization feature. it is quite cost optimal messaging solution and one of the best open source communication channel.
Diego
Overall rating
  • Industry: Information Services
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Good tool with growth potential

Reviewed on 21/07/2022

Pros

Ease of use and willingness of the team to listen to possible improvements.

Cons

Overall, nothing particularly noteworthy

Alternatives Considered

Kommunicate

Reasons for Switching to Tiledesk

Mainly pricing, functionalities and ease of use.
Richard
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great system with lots of features

Reviewed on 05/10/2022

The system was easy to integrate, and whilst we rarely needed to contact the support staff, they were immediately available and always helpful.

Pros

The Tiledesk platform offers a fully hosted real time chat system that takes mere minutes to implement. We were able to get our app integrated and packaged with the Tiledesk system in a single afternoon, with Agents responding to live chat requests from our customers immediately.

Cons

Notifications were a bit of a challenge to implement, but the documentation was clear enough to work past the challenges.

Response from Tiledesk

Dear Richard, thank you so much!
About notifications we released some new quick guides few months ago. They are available here: https://gethelp.tiledesk.com/categories/notifications/

Israel
Overall rating
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Streamline Your Lead Qualifications with TileDesk

Reviewed on 10/01/2023

Pros

Currently am working on the TileDesk conversational project and have been extremely impressed with its capabilities. The project's open-source nature has allowed me to fully customize and integrate it into my application with ease. The flexibility and adaptability of the project have been a major advantage. The pre-trained models and the ability to train my own models on the project have also been incredibly useful. The community support and the active development of the project have also been fantastic. The documentation and the tutorials provided made it very easy to understand and implement. Overall, I highly recommend the TileDesk project to any developer looking for a robust, open-source solution for their conversational AI needs

Cons

I've been working with the TileDesk conversational project for the past few weeks and I have to say, the flexibility of this open-source project is what I like the most. The ability to easily integrate and customize the project for our specific use case has been invaluable. The community support and active development of the project have also been fantastic and have led to regular updates and new features. Overall, I highly recommend TileDesk to any developer looking for a robust and flexible conversational AI solution.

Verified Reviewer
Overall rating
  • Industry: Management Consulting
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Perfect customer management tool 👌

Reviewed on 14/12/2022

Tiledesk is helping me manage a robust customer management program with ease. The interface is user friendly and well designed. The training time for new users is brief as it is well designed and practical.

Pros

The first time I used Tiledesk, I was pleasantly surprised at its modern and practical design, user friendly interface, and impactful tools.The most impactful feature of this software is that it is equipped with tools that support superb customer service. When issues are raised, notifications are issued in real time. These can be monitored until closure, or escalated to address the issue urgently.

Cons

I have been using this tool for over a year and it never fails me. I have not yet encountered any undesirable features.

Maria
Overall rating
  • Industry: Computer Software
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Reliable Customer engagement product

Reviewed on 29/11/2022

Tiledesk has enabled the my team to set robustic customer support services. We have set reliable interactive platform that enables customers to reach our sales teams and make enquiries of any product.

Pros

This platform enables sales and marketing team to integrate our social media accounts for effective engagement. Since we integrated this tool with Facebook and WhatsApp clients have great trust on our services. We have recorded highest number of sales and customer leads.

Cons

I have no negative objection towards the performance of this product. Performance has been stable and have stimulated business growth.

Mwendwa
Overall rating
  • Industry: Financial Services Software
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Elementary and pretty friendly Help Desk,Chatbots and Live chats Solution.

Reviewed on 11/12/2022

Pros

Tiledesk contains a chatbots widget that assists to reply to queries and questions raised by clients.The advantage of integrating this software is that minimal know how of learning the machine is required. Another thing I like about Tiledesk is the live chat graphic layout, it's just superb.

Cons

I liked all the features about the Tiledesk, therefore i have nothing to dislike about it.

Johan
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Tiledesk review

Reviewed on 27/07/2022

I use Tiledesk primarily for the chat widget. The other features like CRM, dashboard, live agent ect. are very nice pluses.

Pros

I really like the look and feel of the chat widget, that the chat widget is very customizable and the fact that it is a complete solution with the option for live agents, CRM and dashboard. And very responsive customer service!

Cons

I noticed that the chat function in the console for agents does not always load smoothly. For me, that's not a problem because I don't use it much.

Response from Tiledesk

Hi Johan, thank you for the review. Actually we're working hard to improve loading performances. You will see soon some upgrades

Verified Reviewer
Overall rating
  • Industry: Telecommunications
  • Company size: 5,001-10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Best chatbots for effective communications

Reviewed on 19/02/2023

Good fit for small scale companies with less customers.

Pros

The live chat and bot for customer support works brilliantly well . The chat bot helps to address some of the default questions that at being asked by the customers.

Cons

The chat bot services are sometimes misleading angd customer will end up coming in live chat.

Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Great Live Chat Software

Reviewed on 05/07/2022

Pros

I loved how easy this is to set up on the cloud. So simple my 80 year old dad uses it.

Cons

Setting up a self instance was complicated. I'll leave that to the pros

Response from Tiledesk

Hi!
Thank you for the review.
To install the self-hosted version there is this tutorial: https://developer.tiledesk.com/installation/installation

Michał
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

About Tiledesk

Reviewed on 02/08/2022

Pros

Easy to Use;
Easy to deployment;
Easy to integrate

Cons

I don't know. Most features what i use daily is very very ok. I have expirience with other LiveChat system and i can say that Tiledesk is the most user friendly.

Vaibhav
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Features are good.

Reviewed on 01/12/2022

Pros

It is Open Source and also has a lot of customisations available.

Cons

Documentation can be well labelled and multiple scopes can be included.

Kunal
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Adding a single feature in free tier

Reviewed on 05/07/2022

Great overrall might use it in any of my future commercial use

Pros

1. Open-Source
2. Easy integration
3. Dialogflow Connection
4. Customization
5. Chatbots

Cons

Hi
Tiledesk is amazing
Just a small thing if you guys can add chatbot feature in free tier then it would be great.

Response from Tiledesk

Hey Kunal! Thank you for the review :-)
About the chatbots, you can create unlimited ones with our Free Forever plan.
Here a quick guide to configure your fist one: https://gethelp.tiledesk.com/articles/configure-your-first-chatbot

Davide
Overall rating
  • Industry: Consumer Goods
  • Company size: 2-10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

A good live chat with an easy to use chatbot

Reviewed on 10/10/2022

Pros

I'd appreciate a lot the easy way to customize the chatbot and I really like the live chat graphic loyout

Cons

there's some feature that I used to have in the old live chat that i miss, but the customer care told me there're in the roadmap and they will release soon.