Tiledesk Reviews

Tiledesk

4.5 (147)
Conversational Automation Made Easy

Overall rating

4.5 /5
(147)
Value for Money
4.5/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support Software
4.4/5

97%
recommended this app
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147 Reviews

Susang
Overall rating
  • Industry: Information Technology & Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Good automated chatbot software

Reviewed on 25/03/2023

My experience so far has been very good with Tiledesk. It is a clean software with very minimum...

My experience so far has been very good with Tiledesk. It is a clean software with very minimum fuss.

Pros

One thing that I like very much about Tiledesk is that it is open source. Also, the lead capture through the chatbot is very accurate and prompt and it is very helpful for us

Cons

In terms of knowledge base and help desk, I feel there is still a long way to go to make this software worth the amount. There are some inefficiencies here which can be corrected

Terrum
Overall rating
  • Industry: Internet
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Great for an open-source live chat and chatbot, but also hosted for free with paid options

Reviewed on 20/12/2022

My overall experience with Tiledesk has been very good. Despite the bugs, I really enjoy the...

My overall experience with Tiledesk has been very good. Despite the bugs, I really enjoy the support I have received and I look forward to being a very long-term client with Tiledesk.

Pros

I liked most that Tiledesk is open-source and has a great development team behind it doing their absolute best to make features that other competitors provide at a much higher price or not at all. The support and features have been really great.

Cons

It still has a lot to desire, and some bugs that need fixing and some vital features missing, but they appear to be very willing to add these features once you request them.

Aswath
Overall rating
  • Industry: Consumer Goods
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Smart and feature rick solution for sales team

Reviewed on 31/01/2023

Pros

Email automation, chat bots and CRM is the best part of Tiledesk. A completely agile solution you can see in the market for customer service platform. The process flow is so simple that customers can get their issues raised and sorted quickly.

Cons

The reporting and analytics part can be a bit modern and customizable. No other major challenges found with the solution. An ideal cost effective customer oriented software solution.

Trevor
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Full-featured and unlimited free plan

Reviewed on 09/08/2022

Livechat for support and/or sales, and visitor monitoring.

Livechat for support and/or sales, and visitor monitoring.

Pros

It's not often you find a software with a full-featured fee plan... Tiledesk is one of the best, and it is easy to integrate with your website or third-party application using JavaScript code. You can create your own bots, and have unlimited agent access (even on the free plan).

Cons

I don't see a way to send a contact details capture form.

Alternatives Considered

tawk.to, Conversational Cloud, and LiveChat

Reasons for Switching to Tiledesk

The free plan is almost unrestricted.... which is good for small businesses

Response from Tiledesk

Hello Trevor, the feature you requested (contact form) is on our roadmap. Please join our Discord server to be updated about it. This is the invite link: https://discord.gg/nERZEZ7SmG

Diego
Overall rating
  • Industry: Information Services
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Good tool with growth potential

Reviewed on 21/07/2022

Pros

Ease of use and willingness of the team to listen to possible improvements.

Cons

Overall, nothing particularly noteworthy

Alternatives Considered

Kommunicate

Reasons for Switching to Tiledesk

Mainly pricing, functionalities and ease of use.
oscar
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Very surprised and very happy with the ease of use and integration

Reviewed on 07/07/2022

I like it a lot, for me it works as the perfect bridge between any third party app and my sales...

I like it a lot, for me it works as the perfect bridge between any third party app and my sales software.

Pros

Apps, a lot of integrations with third party apps with very good documentation

Cons

No context in the conversation, I can't follow up a conversation very far, cant store data and webhooks are very confusing

Alternatives Considered

Dialogflow

Reasons for Switching to Tiledesk

ease of integration with Whatsapp, Telegram, FB Messenger and the web widget
Hina
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

"An Unforgettable Experience at Tiledesk: A Comprehensive Review

Reviewed on 03/02/2023

Using Tiledesk has been an incredibly positive experience. Its easy-to-use interface, comprehensive...

Using Tiledesk has been an incredibly positive experience. Its easy-to-use interface, comprehensive customer support, and impressive set of features make it a great platform for customer service. The chatbot feature is especially useful, as it allows customers to quickly get answers to common questions without having to wait for a response from a customer service agent. Tiledesk also offers a wide variety of integrations, so customers can use the platform with their existing services. I've been very pleased with my experience using Tiledesk and would highly recommend it to anyone looking for a reliable and user-friendly customer service platform.

Pros

I liked that Tiledesk was able to easily create web chat applications with a wide range of features. It has a great user interface, which makes it easy to understand and use, and it can easily be customized and adapted to different applications. The platform also provides great support and customer service. Finally, it integrates well with various third-party services, allowing for a greater range of features and functions.

Cons

Tiledesk's lack of customization options was one of the things I liked least. Unlike some of its competitors, Tiledesk doesn't offer an extensive range of customization settings, meaning that it can be difficult to personalize the interface to fit the look and feel of your business. Furthermore, the support staff can be slow to respond to queries, which can be frustrating when you need help quickly.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great platform for the customer service

Reviewed on 08/03/2023

The live chat feature is really helpful and allowing us to connect with customers in real-time and...

The live chat feature is really helpful and allowing us to connect with customers in real-time and provide them with support. Overall a great platform, recommended for growing businesses.

Pros

It is helping us to create customizable chatbots that are trained to respond to customer inquiries, automate repetitive tasks, and provide personalized recommendations.

Cons

Earlier we faced some challenges where bots were to understand the real-time issues and provide the technical solution to the customers. Which is now addressed.

Kiran
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best easy to use chat software

Reviewed on 12/02/2023

Tiledesk is one of the best text messaging software. It is easy to use, has customizable templates...

Tiledesk is one of the best text messaging software. It is easy to use, has customizable templates and delivers what it promises.

Pros

1. Ease of use2. Lead gen templates3. Integration with social channels

Cons

1. Pricing2. Could support more channels3. Reporting could get better

Alternatives Considered

Sprout Social

Reasons for Switching to Tiledesk

Pricing, templates and features.
Arun
Overall rating
  • Industry: Design
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great easy to use chatbot system for my clients

Reviewed on 24/02/2023

I recommend Tiledesk to companies trying to increase chatbot-human support collaboration. Its...

I recommend Tiledesk to companies trying to increase chatbot-human support collaboration. Its seamless communication, greater productivity, adaptability, and easy integration make it a great tool for enterprises of all sizes. As someone who values customer happiness and support, I think Tiledesk is a good solution.

Pros

I benefit from Tiledesk's conversational architecture which helps me to rapidly and asynchronously contact multiple stakeholders. This makes it easier for me to hand off my chatbot to a human customer service operator. This helps me save time and money, as well as providing me with a better customer service experience.

Cons

As I am new to conversational architecture and support, I am finding that there is a bit of a learning curve with Tiledesk. Although it is easy to use, Tiledesk is mainly focused on communication and handoff between chatbots and human support operators, so it may not have as many features as some other customer support tools.

Geeti
Overall rating
  • Industry: Management Consulting
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Tiledesk is an efficient solution for customer engagement

Reviewed on 08/03/2023

Tiledesk is an excellent customer service chat platform that helps businesses engage customers and...

Tiledesk is an excellent customer service chat platform that helps businesses engage customers and provide help desk solutions. However, there is also room for improvement in some of its features.

Pros

The most liked feature of Tiledesk is that it facilitates easy communication between customers and agents. The platform has various chat functions such as chatbots, instant messaging, emailing and more, making it easy to respond to customer queries quickly and effectively. Besides, the platform provides an intuitive user interface which makes it easy to navigate and use.

Cons

On the other hand, the most disliked feature of Tiledesk is that it does not have a ticketing system, which can be useful for tracking and managing customer requests. Additionally, there is no reporting system, which can be used for analyzing customer interactions. Furthermore, the system does not have AI-based features to make the customer experience easier and more efficient.

Abhishek
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great platform to improve interaction with customers

Reviewed on 18/03/2023

The over all experience with tiledesk was good as we use it regularly and interaract with lot of...

The over all experience with tiledesk was good as we use it regularly and interaract with lot of customers using it. It does its purpose by making a strong relation with our company and the customers with its AI features

Pros

It is one of the best platforms that provide real-time chatting with customers and gives notifications if a person contacts you. It can be also used as an AI-based chatbot that can assist customers.

Cons

The options available on tiledesk are great and very useful but there are limited customization options available on the software for interacting with customers. The performance of the software can also be improved a little bit.

Israel
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Streamline Your Lead Qualifications with TileDesk

Reviewed on 10/01/2023

Pros

Currently am working on the TileDesk conversational project and have been extremely impressed with its capabilities. The project's open-source nature has allowed me to fully customize and integrate it into my application with ease. The flexibility and adaptability of the project have been a major advantage. The pre-trained models and the ability to train my own models on the project have also been incredibly useful. The community support and the active development of the project have also been fantastic. The documentation and the tutorials provided made it very easy to understand and implement. Overall, I highly recommend the TileDesk project to any developer looking for a robust, open-source solution for their conversational AI needs

Cons

I've been working with the TileDesk conversational project for the past few weeks and I have to say, the flexibility of this open-source project is what I like the most. The ability to easily integrate and customize the project for our specific use case has been invaluable. The community support and active development of the project have also been fantastic and have led to regular updates and new features. Overall, I highly recommend TileDesk to any developer looking for a robust and flexible conversational AI solution.

Ronak
Overall rating
  • Industry: International Trade & Development
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

A matchless,famazinglous and quintessential Help Desk and Live Chat tool.

Reviewed on 24/01/2023

Pros

Tiledesk ensures that customers can get the best customer support services as it uses Chatbots to deliver fast replies and also automate all this whole process.It increases customer engagement through live chatting.It automates sales process to save time and increase productivity.It also improves customer satisfaction level.This tool also enhance ease of lead generation.

Cons

There is nothing that hinders me from achieving all my objectives an needs when using Tiledesk.It's a Help Desk software that delivers better customer service anytime.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Best application to have effiective communucation with customers !

Reviewed on 27/03/2023

Mid size companies can go with Tiledesk application to have effective customer communications.

Mid size companies can go with Tiledesk application to have effective customer communications.

Pros

The wide range of features of the product helps the company to have an effective communication with its customer . The help desk feature helps to deal and act on the immediate issues that needs resolving.

Cons

There is not great flexibility in customizing the product . The mobile based application for this product is also not so great !

Palla
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

The Best Live Chat Software on the Market

Reviewed on 08/01/2023

Tiledesk is an open source customer service platform designed to provide efficient customer support...

Tiledesk is an open source customer service platform designed to provide efficient customer support through automated customer service and multi-channel support. It is easy to set up and use, and offers customizable features that make it suitable for businesses of all sizes. Users report a positive experience with Tiledesk, noting that it provides great customer service and is easy to use.

Pros

Pros of Tiledesk include: easy to use and set up, provides multi-channel support, automated customer service, customizable with help of various methods and APIs, can address customers by name in live chat conversations, scalable customer service for mobile apps, website, WhatsApp, Facebook, and more. In summary1. Easy to set up and use. 2. Provides multi-channel support. 3. Offers automated customer service with customizable features.

Cons

1. Lag can occur when using the platform, which can be frustrating. 2. As an open source platform with separate components, it can be difficult to deploy.

Alternatives Considered

Pure Chat
Verified Reviewer
Overall rating
  • Industry: Financial Services Software
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Proactive Customer support tool

Reviewed on 27/05/2023

Overall, I would still give 8 points based on features that I used & which really helped me in...

Overall, I would still give 8 points based on features that I used & which really helped me in improving the customer support of our business.

Pros

1. Live & proactive chat.2. Query ticket & support ticket management.3. Real time consumer facing chat.4. Chat history is available.5. Intelligent chatbot is very useful.6. Real time activity tracking.7. Automatic responders are very helpful.

Cons

1. Pricing is more expensive that other options.2. Difficult to customize the tool for specific use.

Samson
Overall rating
  • Industry: Financial Services Software
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

"Tiledesk a visual and intuitive Way to organize Tasks"

Reviewed on 07/03/2023

Tiledesk integrate well with other tools and software that you use to manage your work.

Tiledesk integrate well with other tools and software that you use to manage your work.

Pros

Collaboration, the tools allow for Collaboration making it easy to share tasks, deadlines, and other important information with colleagues.

Cons

Users who are not familiar with the time-based interface may find it difficult to navigate first.

Jorge
Overall rating
  • Industry: Consumer Services
  • Company size: 10,000+ Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

A highly effective application

Reviewed on 27/07/2022

Pros

The nice thing about this tool is how simple you can connect your Dialogflow robot to here. It gives you solutions for everything. Also, the best thing about it is the opportunity it gives you to have an agent behind the bot in case the bot itself doesn't know how to respond.

Cons

I would include more enriched responses to the bot, not just chips, links and

Alternatives Considered

Kore

Reasons for Switching to Tiledesk

It is more accessible

Response from Tiledesk

Hello Jorge, thank you so much for the review. Actually we are working on a new Tiledesk bot. There will be some news soon after the summer :-)

Mwendwa
Overall rating
  • Industry: Financial Services Software
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Elementary and pretty friendly Help Desk,Chatbots and Live chats Solution.

Reviewed on 11/12/2022

Pros

Tiledesk contains a chatbots widget that assists to reply to queries and questions raised by clients.The advantage of integrating this software is that minimal know how of learning the machine is required. Another thing I like about Tiledesk is the live chat graphic layout, it's just superb.

Cons

I liked all the features about the Tiledesk, therefore i have nothing to dislike about it.

Elijah
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Tildesk, an Avant-garde in AI-oriented chatbots

Reviewed on 12/09/2022

Pros

As an AI engineer, the least headache you ask for is from infrastructure capabilities and deployment procedures. Tiledesk although a new player in the realm, has done avant-garde movement and provided complete AI-considered support for the whole procedure.

Cons

There are no big issues with Tiledesk generally, the fact is that the software and the company both are new in the field and still evolving to meet the high standards. So the maturity may not be as the same as the other main players in this field.

Dimpi
Overall rating
  • Industry: Accounting Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Tiledesk Review

Reviewed on 26/04/2023

Pros

Supports communication in multiple platforms like WhatsApp, Facebook, Telegram, etc. It has features for a chatbot for automatic response, which helps improve user customer help and support.

Cons

UserInterface is a bit complex and needs good knowledge to use if efficiently.

Santhiya
Overall rating
  • Industry: Warehousing
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Tiledesk Review

Reviewed on 13/04/2023

Pros

It is user-friendly, and we can integrate it with other applications. Chatbot and communication is very easy

Cons

It works slowly when we use large data. It could have multi-language support. Sometimes bot will not understand the real-time issues

Klodian
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Automated Chat Bot

Reviewed on 12/03/2023

Generally happy.

Generally happy.

Pros

Automated chat with Bots its really Handy when it comes to costumer chat.

Cons

It was really helpfull. Had a good experience.

Verified Reviewer
Overall rating
  • Industry: Higher Education Software
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great for Support

Reviewed on 03/12/2022

My overall experience with Tiledesk has been very good so far. I definitely recommend it.

My overall experience with Tiledesk has been very good so far. I definitely recommend it.

Pros

Tiledesk is one of the nicest tools for providing support to customers through chat boxes. It is a very user-friendly software and gives the customer an easier experience while inquiring about their issues. Tiledesk is also great because it supports both live agents and chatbots offering 24/7 coverage.

Cons

Some of the things I don't really like about Tiledesk is the limited customization of the chat box. Another point is the lack of a slider tool to go through the chat history inside the chat box. These are all minor issues but it would be nice to see them improved/fixed