Tiledesk Reviews

In our project, the most important thing was to have an online chat that had a Bot that we could train to answer basic questions, since many questions were very repetitive, and this helped us a lot to focus on the most important thing, which was programming.The initial process was really simple, of course in my case with years of programming experience it wasn't a problem, but I'm sure an average user wouldn't have any problem getting started.The integration with our business was really easy, since we only focused on the online chat supporting our users, therefore the process was really simple

One of the biggest problems is the lack of a good application for Android and iOS that allows you to respond in a good way to all the chats that are assigned to you.The current app is very basic and reliably lacks push notifications, and that's why I'm inclined to generate my own solution with WebHooks and a group on Telegram.

The software helps us in engaging our customers through live communication hence making communication faster.It has helped in reducing the burdens of travelling hence saving time and resources.Reaching out customers is very easy and faster.

There is nothing least about this software because it's performance is excellent and at its best.

It is a cost-effective tool but needs lots of improvement

It has a lagging issue, it slows down the system. It does not meet expectations of heavy load.

Great customer interaction through its intuitive interface. East to use and understand. Chat bot service is super efficient with high efficiency and great performance outcome throughout. All the customer service is managed timely and properly through this. The best in class chat bot service which helps and enables the chatting service and address the issues real time without any hassle. Largely accepted by all users and businesses. Good business development by their team and they keep innovating.

None of the issues cited so far. One stop best in class chatting and customer service platform in the market for businesses and users.

Top features that I liked very much are :-1. Live chat support.2. Chatbot with intelligent features.3. Unified and integrated message services.4. Customer complaints management and helps for future reference.5. Easy interface to use & operate.

Things I didn't liked in Tiledesk are :-1. Sometimes I used to get some lag while using it.2. Expensive Pricing is an issue.

The seamless integration of Tiledesk with various communication channels is one of my most favored features for me. This tool enables me to respond to customer support requests and connect with consumers via the channels of their choice, thereby improving customer satisfaction. Also, organizations can handle large numbers of client inquiries while still offering individualized service thanks to the product's chatbots and automation technologies.

Although Tiledesk is a fantastic platform for customer service, it does have certain drawbacks. The lack of modification choices for the system's chatbots is one of the biggest disadvantages I've seen when utilizing it. This may be a disadvantage for those of us who need greater adaptability in the actions and answers of their chatbot. Also, it may be difficult for organizations to identify the most expensive plan for their requirements due to the platform's complex pricing structure.

Automated chat with Bots its really Handy when it comes to costumer chat.

It was really helpfull. Had a good experience.

It has great features and bots. It is cheap and also so easy to use

Sometimes the system becomes so slow you can try improve on that

Tiledesk's customizability, as it is suitable for any business. Furthermore, Tiledesk interfaces with many programmes, knowledge systems, and process solutions, making it even more useful.

Tiledesk has a learning curve because it is new to conversational architecture and support. Tiledesk is easy to use and focuses on the handoff between chatbots and humans.

I think this software is really good, I only used the trial version and I'm thinking about buying it, since it's really cheap and has a lot of fuctions. It's integration is a great plus by me, it is also really easy to install on websites. Keep it in mind, it's really valid!

I liked all its features, maybe I would add more customization especially when it comes to scroll, but other than that, I love it!

Best-in-class go to conversational platform for business conversations Advanced features are embedded in the platform to make the conversation hassle free and an easy go to activity. It has lot of features like private conversations and features of mention and tag within any group conversations.It does not require very high network bandwidth and internet connectivity. It can work with low bandwidth as well.Unified messaging and Chatbot services are one of its own kind in Tiledesk platform. Chatbots works quite efficiently and the app is built with lot of intuitive and interactive templates to make the conversations effective and meaningful.

No problem with the software as such. I liked all the features as all the features are enabler and lead to effective conversation within the businesses. We often face upgradation and integration issue which leads to compatibility issue sometimes. It's annual subscription model can be made more lucrative by adding more and more new and innovative features which can add value addition to end to end communication channel.

AI powered live chat facility is one of the best features for automated customer engagement.
All different WhatsApp business for different verticals is managed and integrated with Tilesdesk and ensure real time complete flow of information end to end.
Unified message service and complete ticketing management for resolving queries and issues in timely manner.

More customisation are welcome and we request for incorporation of diversified templates so that we may gave beteer seamless communication flow of information.

Ease of use and willingness of the team to listen to possible improvements.

Overall, nothing particularly noteworthy

The Tiledesk platform offers a fully hosted real time chat system that takes mere minutes to implement. We were able to get our app integrated and packaged with the Tiledesk system in a single afternoon, with Agents responding to live chat requests from our customers immediately.

Notifications were a bit of a challenge to implement, but the documentation was clear enough to work past the challenges.

Currently am working on the TileDesk conversational project and have been extremely impressed with its capabilities. The project's open-source nature has allowed me to fully customize and integrate it into my application with ease. The flexibility and adaptability of the project have been a major advantage. The pre-trained models and the ability to train my own models on the project have also been incredibly useful. The community support and the active development of the project have also been fantastic. The documentation and the tutorials provided made it very easy to understand and implement. Overall, I highly recommend the TileDesk project to any developer looking for a robust, open-source solution for their conversational AI needs

I've been working with the TileDesk conversational project for the past few weeks and I have to say, the flexibility of this open-source project is what I like the most. The ability to easily integrate and customize the project for our specific use case has been invaluable. The community support and active development of the project have also been fantastic and have led to regular updates and new features. Overall, I highly recommend TileDesk to any developer looking for a robust and flexible conversational AI solution.

The first time I used Tiledesk, I was pleasantly surprised at its modern and practical design, user friendly interface, and impactful tools.The most impactful feature of this software is that it is equipped with tools that support superb customer service. When issues are raised, notifications are issued in real time. These can be monitored until closure, or escalated to address the issue urgently.

I have been using this tool for over a year and it never fails me. I have not yet encountered any undesirable features.

This platform enables sales and marketing team to integrate our social media accounts for effective engagement. Since we integrated this tool with Facebook and WhatsApp clients have great trust on our services. We have recorded highest number of sales and customer leads.

I have no negative objection towards the performance of this product. Performance has been stable and have stimulated business growth.

Tiledesk contains a chatbots widget that assists to reply to queries and questions raised by clients.The advantage of integrating this software is that minimal know how of learning the machine is required. Another thing I like about Tiledesk is the live chat graphic layout, it's just superb.

I liked all the features about the Tiledesk, therefore i have nothing to dislike about it.

I really like the look and feel of the chat widget, that the chat widget is very customizable and the fact that it is a complete solution with the option for live agents, CRM and dashboard. And very responsive customer service!

I noticed that the chat function in the console for agents does not always load smoothly. For me, that's not a problem because I don't use it much.

The live chat and bot for customer support works brilliantly well . The chat bot helps to address some of the default questions that at being asked by the customers.

The chat bot services are sometimes misleading angd customer will end up coming in live chat.

I loved how easy this is to set up on the cloud. So simple my 80 year old dad uses it.

Setting up a self instance was complicated. I'll leave that to the pros

Easy to Use;
Easy to deployment;
Easy to integrate

I don't know. Most features what i use daily is very very ok. I have expirience with other LiveChat system and i can say that Tiledesk is the most user friendly.

It is Open Source and also has a lot of customisations available.

Documentation can be well labelled and multiple scopes can be included.

1. Open-Source
2. Easy integration
3. Dialogflow Connection
4. Customization
5. Chatbots

Hi
Tiledesk is amazing
Just a small thing if you guys can add chatbot feature in free tier then it would be great.

I'd appreciate a lot the easy way to customize the chatbot and I really like the live chat graphic loyout

there's some feature that I used to have in the old live chat that i miss, but the customer care told me there're in the roadmap and they will release soon.