Tiledesk Reviews

One thing that I like very much about Tiledesk is that it is open source. Also, the lead capture through the chatbot is very accurate and prompt and it is very helpful for us

In terms of knowledge base and help desk, I feel there is still a long way to go to make this software worth the amount. There are some inefficiencies here which can be corrected

I liked most that Tiledesk is open-source and has a great development team behind it doing their absolute best to make features that other competitors provide at a much higher price or not at all. The support and features have been really great.

It still has a lot to desire, and some bugs that need fixing and some vital features missing, but they appear to be very willing to add these features once you request them.

Email automation, chat bots and CRM is the best part of Tiledesk. A completely agile solution you can see in the market for customer service platform. The process flow is so simple that customers can get their issues raised and sorted quickly.

The reporting and analytics part can be a bit modern and customizable. No other major challenges found with the solution. An ideal cost effective customer oriented software solution.

It's not often you find a software with a full-featured fee plan... Tiledesk is one of the best, and it is easy to integrate with your website or third-party application using JavaScript code. You can create your own bots, and have unlimited agent access (even on the free plan).

I don't see a way to send a contact details capture form.

Ease of use and willingness of the team to listen to possible improvements.

Overall, nothing particularly noteworthy

Apps, a lot of integrations with third party apps with very good documentation

No context in the conversation, I can't follow up a conversation very far, cant store data and webhooks are very confusing

It is helping us to create customizable chatbots that are trained to respond to customer inquiries, automate repetitive tasks, and provide personalized recommendations.

Earlier we faced some challenges where bots were to understand the real-time issues and provide the technical solution to the customers. Which is now addressed.

1. Ease of use2. Lead gen templates3. Integration with social channels

1. Pricing2. Could support more channels3. Reporting could get better

The most liked feature of Tiledesk is that it facilitates easy communication between customers and agents. The platform has various chat functions such as chatbots, instant messaging, emailing and more, making it easy to respond to customer queries quickly and effectively. Besides, the platform provides an intuitive user interface which makes it easy to navigate and use.

On the other hand, the most disliked feature of Tiledesk is that it does not have a ticketing system, which can be useful for tracking and managing customer requests. Additionally, there is no reporting system, which can be used for analyzing customer interactions. Furthermore, the system does not have AI-based features to make the customer experience easier and more efficient.

Currently am working on the TileDesk conversational project and have been extremely impressed with its capabilities. The project's open-source nature has allowed me to fully customize and integrate it into my application with ease. The flexibility and adaptability of the project have been a major advantage. The pre-trained models and the ability to train my own models on the project have also been incredibly useful. The community support and the active development of the project have also been fantastic. The documentation and the tutorials provided made it very easy to understand and implement. Overall, I highly recommend the TileDesk project to any developer looking for a robust, open-source solution for their conversational AI needs

I've been working with the TileDesk conversational project for the past few weeks and I have to say, the flexibility of this open-source project is what I like the most. The ability to easily integrate and customize the project for our specific use case has been invaluable. The community support and active development of the project have also been fantastic and have led to regular updates and new features. Overall, I highly recommend TileDesk to any developer looking for a robust and flexible conversational AI solution.

Tiledesk ensures that customers can get the best customer support services as it uses Chatbots to deliver fast replies and also automate all this whole process.It increases customer engagement through live chatting.It automates sales process to save time and increase productivity.It also improves customer satisfaction level.This tool also enhance ease of lead generation.

There is nothing that hinders me from achieving all my objectives an needs when using Tiledesk.It's a Help Desk software that delivers better customer service anytime.

The wide range of features of the product helps the company to have an effective communication with its customer . The help desk feature helps to deal and act on the immediate issues that needs resolving.

There is not great flexibility in customizing the product . The mobile based application for this product is also not so great !

1. Live & proactive chat.2. Query ticket & support ticket management.3. Real time consumer facing chat.4. Chat history is available.5. Intelligent chatbot is very useful.6. Real time activity tracking.7. Automatic responders are very helpful.

1. Pricing is more expensive that other options.2. Difficult to customize the tool for specific use.

Collaboration, the tools allow for Collaboration making it easy to share tasks, deadlines, and other important information with colleagues.

Users who are not familiar with the time-based interface may find it difficult to navigate first.

The nice thing about this tool is how simple you can connect your Dialogflow robot to here. It gives you solutions for everything. Also, the best thing about it is the opportunity it gives you to have an agent behind the bot in case the bot itself doesn't know how to respond.

I would include more enriched responses to the bot, not just chips, links and

Tiledesk contains a chatbots widget that assists to reply to queries and questions raised by clients.The advantage of integrating this software is that minimal know how of learning the machine is required. Another thing I like about Tiledesk is the live chat graphic layout, it's just superb.

I liked all the features about the Tiledesk, therefore i have nothing to dislike about it.

As an AI engineer, the least headache you ask for is from infrastructure capabilities and deployment procedures. Tiledesk although a new player in the realm, has done avant-garde movement and provided complete AI-considered support for the whole procedure.

There are no big issues with Tiledesk generally, the fact is that the software and the company both are new in the field and still evolving to meet the high standards. So the maturity may not be as the same as the other main players in this field.

Supports communication in multiple platforms like WhatsApp, Facebook, Telegram, etc. It has features for a chatbot for automatic response, which helps improve user customer help and support.

UserInterface is a bit complex and needs good knowledge to use if efficiently.

It is user-friendly, and we can integrate it with other applications. Chatbot and communication is very easy

It works slowly when we use large data. It could have multi-language support. Sometimes bot will not understand the real-time issues

Automated chat with Bots its really Handy when it comes to costumer chat.

It was really helpfull. Had a good experience.

Tiledesk is one of the nicest tools for providing support to customers through chat boxes. It is a very user-friendly software and gives the customer an easier experience while inquiring about their issues. Tiledesk is also great because it supports both live agents and chatbots offering 24/7 coverage.

Some of the things I don't really like about Tiledesk is the limited customization of the chat box. Another point is the lack of a slider tool to go through the chat history inside the chat box. These are all minor issues but it would be nice to see them improved/fixed