WATI Reviews

Wati shopify automation, ready to use templates, broadcast scheduling, catalog, easy to make chatbot automation. Different types of pricing according to the organization budgets.

Paid marketing credits, carousel template is not available in starter plan.

At first, they actually pretty good compared to their competitor, and now, we got a lot and lot of errors.

Their support system is garbage, seriously, from the website, you will be directed to whatsapp, but from whatsapp, you will directed back to their website. Its a joke.

And if you use email to contact them, better wait for humanity landed on mars.

The platform's user-friendly interface and powerful automation features have significantly improved our customer interactions. We've seen a noticeable increase in efficiency and customer satisfaction since implementing WATI.

WATI could further elevate its offerings by integrating with review platforms to streamline the review request process. Additionally, a seamless order-taking feature with built-in payment links within WhatsApp would be a game-changer.

User interface that is simple to use, and excellent customer service For a supporter, there are several videos on YouTube. We can boost revenue growth by automatically sending template communications to large audiences.

Sometimes Wati can be a bit slow. It can take some time to send out messages to a large group. We wish there were further ways to personalise the messages. If we could more readily schedule messages in advance, it would be fantastic. There is room for a little more detail in the reporting. A few minor hiccups have occurred here and there, nothing significant.

An wonderful product with multiple integration/plugin available. Easy to setup and use.

Pricing is bit on the higher side when compared to other products/indian market.

It gives fast and easy business integration. Chats are more manageable with teams.

Nothing to disappoint as the platform is so robust and fast.

Their Service is too good and customer support is also good and they give the best possible solutions to the problems.

Scheduling Appointments is quite Difficult for me because the slots will not be available

Being able to communicate with our customers over WhatsApp and send bulk messages

Template approval for none Latin languages still requires some improvement

Wati is really helpful to integrate and to have sales conversations with the client and also useful for customer support and managing customer data. Its easy to use and has good features like quick replies and automations

The Ui needs improvements and the chats before inactive in 24 hours.

Creating automated chat bot flows are also easy. I have automated our entire bot flow within 2 days with no development or design costs.

The response times are getting longer for support ticket. It will be useful if they improve their filter feature on conversation, so that we can see more information.

The automation feature is Amazing! The flows and everything makes it a USP over other competitors

Nothing I guess it's amazing I did not find any issue with it.

Easy to setup and use API. Great value for the money!!

Could have better customer metrics and database.

It is a very easy no code platform that a person can use and works seamlessly!

More integrations are needed with other softwares.

Easy to Use and More convenient reporting

Get API Functionalities are required and some addional features from PRO to be given in Basic users also.

WATI is very user-friendly and very useful to grow our business. The customer support team is also very supportive and helpful. I started with the starter plan and now updated it to the pro plan.

They could improve on their chatbot UI & UX.

If you are looking for something that helps you to run customer support on WhatApps Business, WATI is the best choice for you. It has a Team Inbox that helps you reply to your customer’s questions as well as you can assign to your team member to reply. The thing that I liked most is you can build a message reply bot without any coding knowledge and also from the dashboard you can see the KPI of your team.

It’s working smoothly. Still, I have not faced any issues.

We were charged even after we deleted our number from dashboard and stopped using,
No option to opt out

WATI gives you a possibility to send customized messages to your customers. You can work together with your teammates, have all messages in one place and respond to them fast and easy. On the dashboard you can see all your KPIs.

There is no minus for now, but I will update if anything comes up in the future.

Easy to use and very comprehensive. It has all essential and necessary tools to make the business successful

I didn’t encounter any difficulties with the product . It just take a little bit to get used to it

It's an easy thing to provide better experience to your users while supporting them on WhatsApp. Customers feel better when they're able to communicate over WhatsApp. The product makes it really easy to run customer support effectively. I can even build my own auto-response chatbot on whatsapp.

The current chatbot is just keyword based. I would love to see a flow-builder on the chatbot, which I heard they're already building.