--- description: Detailed reviews on HelpWire based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare HelpWire with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpWire Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/563/remote-support/software) > [HelpWire](/software/2069176/helpwire) # HelpWire Canonical: https://www.getapp.ae/software/2069176/helpwire Page: 1 / 4\ Next: [Next page](https://www.getapp.ae/software/2069176/helpwire?page=2) > HelpWire simplifies remote desktop support, quickly resolving IT issues for families and businesses, anytime, anywhere. > > Verdict: Rated **4.9/5** by 79 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of HelpWire Remote Access \& Control features: - On-demand and unattended remote connections - Support for Windows, macOS, and Linux - Drag-and-drop file transfer - Multi-monitor view - Quick session initiation via dedicated URLs - Adjustable frame rates for optimal video quality - Smart connection optimization for stable remote desktop control Integrated Chat features: - Handle multiple clients in concurrent chats - Comprehensive support session history - Synchronized chat history - Detailed event logs for every session - Multi-user text chat Client Management features: - Maintain a client directory - Group client workstations - View key workstation information - Add notes and specific client details Team Management features: - Expand your team with email invites - Pre-defined team roles - Customizable company profile - Centralized client directory access ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 79 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Eltima Software - **Location**: Frankfurt, Germany - **Founded**: 2001 ## Commercial Context - **Starting Price**: $0.00 - **Pricing model**: Other (Free version available) - **Pricing Details**: Contact Eltima Software for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Chat/Messaging - Customizable Branding - Diagnostic Tools - File Sharing Software - File Transfer - Real-Time Chat - Remote Access/Control - Reporting/Analytics - SSL Security - Screen Sharing Software - Session Transfer - Single Sign On Software - Troubleshooting - Unattended Access - User Management ## Support Options - Email/Help Desk - Knowledge Base Software - Chat ## Category - [Remote Support Software](https://www.getapp.ae/directory/563/remote-support/software) ## Alternatives 1. [Zoho Assist](https://www.getapp.ae/software/9913/zoho-assist) — 4.7/5 (1374 reviews) 2. [TeamViewer ONE](https://www.getapp.ae/software/90948/teamviewer) — 4.6/5 (11620 reviews) 3. [AnyDesk](https://www.getapp.ae/software/120039/anydesk) — 4.6/5 (1781 reviews) 4. [Slack](https://www.getapp.ae/software/91563/slack) — 4.7/5 (24046 reviews) 5. [Iperius Remote](https://www.getapp.ae/software/2039655/iperius-remote) — 4.3/5 (227 reviews) ## Reviews ### "My nowadays Feature Rich Remote Support Solution" — 5.0/5 > **Amisha** | *22 July 2024* | Transportation/Trucking/Railroad | Recommendation rating: 9.0/10 > > **Pros**: Firstly, the main thing I like most is that it's completely free and super easy to use. One doesn't need to set up anything complicated, and it works well on both Mac and Windows. Also, it has some great features like being able to switch between multiple remote desktops and viewing dual displays, which makes remote support much more efficient. > > **Cons**: Honestly, I haven't run into any major drawbacks but What I liked least about HelpWire is that it doesn't support mobile devices and lacks a session recording feature. > > I've had nothing but great experiences with HelpWire generally. Starting the setup procedure takes little effort and is quick and simple. Remote support for Mac and Windows computers can be easily provided because of the software's efficiency and ease of use. The features, which include the ability to monitor two screens and switch between numerous remote desktops, improve productivity and facilitate troubleshooting. HelpWire is a useful solution for remote support because of its robust security features, convenience of use, and complete freeness for both personal and business use. ----- ### "Best product for my company" — 5.0/5 > **Nandini** | *24 July 2024* | Translation & Localization | Recommendation rating: 10.0/10 > > **Pros**: The smoothness of its usage and easiness > > **Cons**: Requires a bit better quality of network to function smoothly ----- ### "Great option for Zero Cost solution" — 5.0/5 > **Clayton** | *23 April 2024* | Electrical/Electronic Manufacturing | Recommendation rating: 6.0/10 > > **Pros**: The cost, which is free. Allows for easy evaluation and use right out of the gate. > > **Cons**: No mobile access, and the limitations of being free. For small companies this is a huge advantage, for anyone that has to deal with software changes , it creates pause on the longevity of the software or the price point. > > I demoed this when comparing to several options, and looking to switch from a more costly vendor. Everything seemed very intuitive, and had a lot of positive feedback from the IT crowd on reddit. ----- ### "Satisfied" — 5.0/5 > **Kajal** | *29 June 2024* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: HelpWire software excels in enhancing customer support, streamlining team communication, providing valuable data insights, and boosting overall efficiency for businesses. It's like having a reliable ally that simplifies processes, improves customer satisfaction, and empowers teams to work smarter, not harder\! > > **Cons**: So far, I haven't come across any shortcomings in using HelpWire; it's simply fantastic and super convenient. It's been an amazing and reliable tool for me\! > > So, HelpWire software is like your trusty sidekick for customer support, team collaboration, and data analysis. It's like having a super organized assistant that streamlines all your inquiries, boosts team communication, and gives you those juicy insights you need to make smart decisions. With its automated responses and live chat features, it's like having a 24/7 support team at your fingertips. Trust me, HelpWire is the secret sauce for businesses like yours looking to ace efficiency and keep those customers smiling\! ----- ### "SUCH A GREAT PLATFORM FOR ALL IT SUPPORT TEAMS" — 5.0/5 > **Bishruta** | *26 May 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: 1. Streamlined ticket management 2. Real-time collaboration features 3. Automation of support processes 4. Seamless integration with other software 5. Robust analytics and reporting capabilities > > **Cons**: 1. Potential learning curve for new users 2. Dependency on stable internet connection for remote access 3. Initial setup and customization may require time and resources 4. Possible limitations in advanced customization options 5. Ongoing subscription costs for continued use > > Overall, HelpWire offers a comprehensive solution for IT support with its streamlined ticket management, real-time collaboration, and robust analytics. However, I do sometimes face challenges with the learning curve, dependency on internet stability, and initial setup efforts. Despite these drawbacks, HelpWire proves to be a valuable tool for optimizing support processes and enhancing team efficiency. Highly recommended \! ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.ae/software/2069176/helpwire?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/2069176/helpwire) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data