Paymo Reviews

Paymo

4.7 (482)
Task Management, Time Tracking, and Accounting for SMBs

Overall rating

4.7 /5
(482)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.6/5
Customer Support Software
4.7/5

97%
recommended this app
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482 Reviews

Federico
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

All the features to manage my work, projects and invoicing

Reviewed on 16/03/2020

First of all, Paymo is easy to begin to use. I need to keep a record of the time and tasks I...

First of all, Paymo is easy to begin to use. I need to keep a record of the time and tasks I execute in the projects I work, but also I need to invoice my clients. Some invoice should be sent recurring, so I needed that feature. Also, I found that Paymo have an API to import my current clients and projects.

Pros

I was using another sowftware but no new features were realeased during years and the support was inexistent. Then I searched for another software to help me to organize my work and tested a lot of options. Paymo was perfect for what I was looking for and the support service was always ready. Also, since I was using the software new features were realeased.

Cons

It was not easy to understand how the recurring invoices work, so I have to read some help documents. I think that general usability is good, but I think that some features should be made more easy to use.

Response from Paymo

Thank you, Federicoo! Can you write us on our community forum (https://community.paymoapp.com/) about how we can improve recurring invoices and the other features you have in mind?

We're always open for feedback :)

Savannah
Overall rating
  • Industry: Architecture & Planning
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best All-around Project Management APP

Reviewed on 17/06/2020

Before Paymo, our office lived off of legal notepads and envelope folders. It was a nightmare. With...

Before Paymo, our office lived off of legal notepads and envelope folders. It was a nightmare. With Paymo, we can just type in a project name or client and see exactly what's due, needs to be invoiced, etc. A huge problem solver for us is the record keeping aspect. Since we can attach notes and files to projects, we are easily able to identify a change request. It was all to often a client would blame us for making a change to a project they did not request, but now we have proof every step of the way. It's been a life-saver.

Pros

After testing dozens of other project management programs, we finally found Paymo and have never turned back. Paymo is intuitive; we needed no training and were able to implement it right away with all our employees in the office. The app is web-based so we are able to access our projects and tasks wherever we need to. This was especially helpful during the 2020 Covid Quarantine wherein our whole office had to work from individual homes.
Paymo organizes all of our projects with tasks, clients, and billing. They even now have the ability to export invoices directly from paymo to Quickbooks or Xero, so we have all we need and less double working to get invoices sent out. The projects are customizable with task lists, templates, and custom project statuses so it's easy to see where each project currently stands. The time-tracking function is amazing! Many of our projects are billed by time, so that was a must have feature that Paymo does flawlessly.
Everyday we enter the office, the first thing that boots up is Paymo and every team member immediately sees their assigned tasks for the day and the following, so there is no wasted time to find assignments. For project managers, the current worked on projects are just a screen away so we know exactly what is being worked on at any given moment no matter where teams are. They are also the best customer service team we've seen so far. When we have technical issue, we can send a message right from the app and get a response fast.

Cons

The only item we are dissapointed in is the scheduling. Our teams works on fast tasks that sometimes need to be scheduled down the hour of day. There is a scheduling calendar that lets you see all assigned tasks but it requires and extra step to actual "book" the tasks in order to move them around on that calendar and see remaining work hours when needed. This is our number one obstacle BUT we have been informed there is a major updated coming that will fix this and we are very excited! Another very small thing that we don't like about paymo is the notification setting that cant be changed. Paymo is great about in-app notifications, it's helpful to see updates in real-time right at the top of the screen. But the issue is for project managers. If someone other than the project manager creates a task for a team-member, than the project manager will not receive notifications if said task was completed regardless of being assigned as a manager of the project. However, we feel we can work around it temporarily until it can be fixed. So overall, with those two items aside Paymo is the best program out there and much more affordable than many we tested out before.

Reasons for Switching to Paymo

Ease of use and implementation. Ability to use with our business style. Price. Export abilities with quickbooks. Customization. Project task visibility. Paymo made making and seeing tasks easy, so nothing gets left behind or forgotten. Contact option. Many other programs could organize projects but wouldn't have clients organization or billing. Paymo has is all, so we only need this one program.

Response from Paymo

Thank you Savannah for taking the time to review us :)

Indeed, I remember we spoke already about the new team scheduling update, which will allow you to schedule bookings at a task level - stay tuned.

As for the user rights, these will suffer some changes with the addition of the client portal with in-app access to guest users. Please make sure to also voice this out on our community forum: https://community.paymoapp.com/t/in-progress-client-portal-collaboration/67/51

Thank you again!

Marcel

Nikodem
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Nice product with great potential

Reviewed on 08/05/2018

Pros

- Project setup
- Planning and Scheduling
- Time sheets
- Tasks
- Reports
- Frequent updates

Cons

- Price and payment flexibility
- Speed of the platform
- Limited amounts of user roles
- Limited planning abilities
- No import/export
- Limited PDF printing

Jonathan
Overall rating
  • Industry: Graphic Design Software
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Impressed

Reviewed on 17/06/2020

Overall I have been really impressed with Paymo, it has merged many of the tools I would often have...

Overall I have been really impressed with Paymo, it has merged many of the tools I would often have to use seperate services for and that alone is a massive time & cost saver. Support has been excellent in the few times I have had to contact them, & I have enjoyed implementing the service as the hub for my project management needs. I look forward to the updates the Paymo team bring in the future.

Pros

The biggest selling point for me was the project management facility alongside the app & timer for time tracking. Prior to this I had used a mix of Toggl + Trello, then when I moved to Quickbooks TSheets + Trello + Quickbooks.

Switching to Paymo streamlined this so that I could do all the project management and time tracking in one suite. Quickbooks integration was a necessity also considering all my finances have been handled there too.

Support has been excellent as well, tickets are resolved quickly and always someone available to give a helping hand or to receive feedback.

Cons

The biggest con was actually a feature I asked about before signing up for a subscription. At present the task management boards have no guest access facility. This was a feature I was really looking for as previously I used Trello to share proofs & receive feedback from clients. Having contacted support they have informed me that this feature is on the roadmap and undergoing testing, so hopefully will arrive in the not too distant future.

The web application could also benefit from more keyboard shortcuts as well. This is something I miss from Trello that was incredibly useful, but will mention to support as a feature request, alongside a dark mode or more options for theming the application. (There are chrome extensions that can partially cover this, but native support would be even more appreciated).

Alternatives Considered

monday.com and Asana

Reasons for Choosing Paymo

I found TSheets as a time tracker cumbersome, as it was really built around a larger workforce. It also lacked the project management features that Paymo offered, so had to rely on Trello to cover that.

Switched From

QuickBooks Time

Reasons for Switching to Paymo

I felt it was better value for my needs, and offered the integrated Quick-books facilities that were necessary to replace TSheets.

Response from Paymo

Happy to hear that we streamline not just time tracking, but invoicing (including the QB integration)!

Indeed, the client portal with in-app access to guest users is our #1 priority. It's a large task, with a lot of implications, so we're making sure to check all the community's needs :)

Shortcuts will be more frequent too.

Kind regards,
Marcel

Sofia
Overall rating
  • Industry: Telecommunications
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Can't live without Paymo

Reviewed on 16/06/2020

When I started freelancing in 2018 I lost weeks looking and testing all sorts of software I could...

When I started freelancing in 2018 I lost weeks looking and testing all sorts of software I could find to help me organize my projects and clients, rates, deadlines, tasks, and invoicing.

I tested more than a dozen and Paymo had it all.

Some minor adjustments to fit some of my projects, but with Paymo I have a software that tracks my work on a daily basis, I can easily understand my workload and plan in advance, I can share work reports with my clients and easily invoice them, I can have as many clients, projects and tasks I want and all I can say is that I couldn't live without it anymore.

Having the possibility to track my time on each task helps me understand how much should I charge for future similar projects which is pretty awesome.

The only thing that Paymo doesn't do for me is bringing me coffee :D
It's very simple to use and I can link time with tasks by having predefined rules or quickly selecting them. Adding whatever needed and setting up deadlines, priorities and status is really quick and intuitive. One of the most complete software I've used and where I can customize as I want to without needing a master degree to have things working like I want :)

Great and nice team too that always provided quick support and feedback whenever needed, which is equally important.

Love it. Great work guys

Pros

For me, PaymoPlus TimeTracking software is the best feature that Paymo offers. Easy to set up, don't miss any working time and gives me the chance to understand the tasks where I spend most of the time. The time reports are great to understand what is more time consuming from my daily tasks and the fact that I can have several projects and clients makes it so easy to work with.

The fact that I can use an automated software to track my tasks made me safe a lot of time.

With other similar time tracking apps I tested, I always needed to trigger it manually or take a lot of steps. With PaymoPlus, just start recording it and nothing is missed. It captures all your activity

Cons

There's nothing I like the least, but maybe it would be nice to have more dynamic ways of adding rates or billing options.
As a freelancer, I often work at a specific rate per word (for example translations and proofreading), or rate per article, so it would be helpful to have such options of adding different rate settings.

Reasons for Switching to Paymo

Has it all, easy to use, I'm a huge fan of PaymoPlus as it tracks all that I do over the day and it's easy and quick to link to customers and tasks. I'm a freelancer so many of the apps available fit more teams than just one person hence offering stuff I really didn't need. Some of the tools I tried were nice but always missed at least one or 2 features I really needed. Many didn't have a live time tracker, and the ones that had some sort of time tracking option was a pain to use. I wanted something that did it for me in the easiest way possible, didn't have invoice options, etc. I also found some of the software was too complicated to use, not user-friendly nor intuitive and the worst, you need to adjust and adapt to the software instead of the other way around, where you can customize and set up all at your own preferences and way of working. Customization is a big plus with Paymo and comparing the number and quality of features it offers, it's a fair price to pay for. I tested a few more than I included but can't remember the names anymore...

Response from Paymo

Thank you Sofia for your kind feedback :)

You can in fact add flat rate tasks, that have an independent value from the task hourly budget. This would work for articles (unfortunately don't have a solution for words now, it's a bit too granular). Did you try them out?

You can also write us at [email protected] so we can further guide you :)

David
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Tracking time and managing payments with agility

Reviewed on 16/06/2020

Back in 2009 we started a fledgling web design company called FreshSpark Creative. Paymo was just...

Back in 2009 we started a fledgling web design company called FreshSpark Creative. Paymo was just starting out and seeking customers, help and ideas. We were able to request certain features which were implemented, the foundations of what would become an excellent working relationship. In 2012 I started my second company and we had 5 full time staff using the platform in 2016. As we became VAT registered we were unfortunately forced to use Xero for our billing to comply with UK regs, but that only demonstrated how good Paymo was - Xero is incredibly sluggish, lots of micromanagement and lacks the quality of design which we strive to portray as a business. We modified the set up of our business to help deal with the issues caused by Brexit and I once again use Paymo for all time keeping and billing. Paymo has been a constant in my professional life as a business director, alongside Google Mail and Google Cal.

Pros

Fast and effective management of time and resources. I love how easy it is to log time, create invoices and complete all my accounting obligations as a UK business owner quickly and stylishly.

Cons

I guess my biggest dislike is the new timesheets view, the hitboxes on the time entries seem to be slightly out of sync with the visual modules. Also as I have been using the software for over 10 years, there is a lot of old data which I cannot remove in bulk.

Alternatives Considered

Kantata, Basecamp, and Xero

Reasons for Choosing Paymo

Google tasks was good because it synced with Google Calendar, but was very limited and time consuming to use. We have always used Paymo for billing, from day dot.

Reasons for Switching to Paymo

They were overkill for what I needed, too large and cumbersome, lots of unnecessary features made my experience time consuming and sluggish, not to mention much more expensive.

Response from Paymo

Thank you, David!

We also have a Google Calendar integration, check it here: https://help.paymoapp.com/en/articles/3545290-google-calendar-integration

As for time tracking, you can now copy/paste time records inside the timesheets area - be sure to try it out!

Please submit the bulk time entry selection suggestion on our community forum: https://community.paymoapp.com/

Usually, the most upvoted ones get built.

Thank you again,
Marcel

Kassidy
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Small business-friendly software!

Reviewed on 05/05/2020

The ability to automate the majority of our processes, and keep our project management happening in...

The ability to automate the majority of our processes, and keep our project management happening in one place, has been very relieving and has boosted our efficiency. Before using Paymo we had separate processes and locations for our project management, invoice creation, estimate creation, etc. and the majority of these were done manually. Paymo is cutting down on time taken up by those manual processes, and we have been able to streamline our project management in a way that is more clear to us and our clients. We are gradually populating the Projects and Clients pages with anything we've done up to this point -- it's a lot of work but it's worth it to us now that we know Paymo is such a great software that has benefitted us as we are moving into our second year as a small business.

Pros

Paymo helped our small business organize projects and boosted automation functions of our working process really well. We were already used to tracking time under project tasks before trying Paymo, but we were looking for a software that could streamline the full process from the start of a project to the end, while covering the financial aspects as well. The best thing about Paymo is the ability to automate the working process through templates, and to be able to customize at every level. We also really appreciate the Help Center (the attention to detail and clear explanations have been very useful) and customer support.

Cons

It was pretty time consuming at first to get set up on Paymo and learn how to make it work for us, but this can be true for any new software. A more thorough tutorial or very obvious recommendations to use the Help Center would have helped us at the beginning -- it took a bit of time for me to discover all of the great pages on the Help Center.

There are some very specific features that would be useful to us that are not currently options:

1. An option to round-down instead of round-up in increments of time for time reports.
2. More user-friendly and intuitive customizing options for the templates, instead of relying on custom code to really change the appearance.
3. A pay roll feature to track pay days/periods and previous pay for employees, as an extension of time reports or time sheets.
4. The ability to manually edit the "Cost" sections on templates, after they have been automatically filled while adding from a project's tasks or time sheets.
5. Something to consider in the future is adding an entire new feature focused on the financial statements side of accounting. This would be very attractive since it would mean having nearly all of our business management happening in the same place.

We are still getting used to Paymo and all of its functions, so may have more feedback in the future!

Response from Paymo

Appreciate your thoughts, Kassidy!

Sorry to hear about the onboarding process, we do offer free sessions on-demand, so please write me at [email protected] to schedule one :)

Here's also a quick video tutorial about the new interface: https://www.youtube.com/watch?v=QAwY7m3I_kw

As for the feature requests, it's best to post/uvpote them on our community forum so they get more visibility: https://community.paymoapp.com/

Keep in touch,
Marcel

Olga
Overall rating
  • Industry: Public Relations & Communications
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great app for small business

Reviewed on 16/06/2020

We have been using Paymo for two years and it has become an essential tool for our business: we...

We have been using Paymo for two years and it has become an essential tool for our business: we control our database of clients, projects, budgets, times and offer a professional image with the invoicing. Also, we use it as basic CRM. We are happy with the customer service and with the best and updates that are added to the app.

Pros

Paymo is very useful for budget and billing control, time tracking and customer and project management.

Cons

I would like it to have more advanced functionalities like CRM

Response from Paymo

Appreciate the feedback, Olga!

Indeed, we have no CRM function per se. What we have instead is a light client databse in the form of the Client module.

You can then filter after them in the Clients Table View: https://help.paymoapp.com/en/articles/3064844-clients-table-view

Would this help?

Krystian
Overall rating
  • Industry: Design
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Good PM tool

Reviewed on 10/04/2020

Very good

Very good

Pros

We were looking for a simple tool that will combine simplicity of usage together with a lot of features (PM, Tracking, Reporting, Financial Overview) and fast at the same time. Paymo did it!

Cons

Nothing, the app is doing a great job.

Alternatives Considered

Jira, Trello, and Asana

Reasons for Choosing Paymo

Lack of general overview, combining projects overview and native features for reporting and time tracking.

Switched From

Asana

Reasons for Switching to Paymo

Simplicity, number of features

Response from Paymo

Thank you, Krystian! We've added the possibility to copy/paste a time entry inside the Timesheets module.

Check it out, as well as our Team Scheduling module (if you haven't already): https://help.paymoapp.com/en/collections/34726-team-scheduling

It makes the resource allocation much easier for teams of 10+, displaying workloads, availabilities, and leave days on the same timeline.

Cheers,
Marcel

mahmoud
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

best projects management app

Reviewed on 05/04/2022

overall my experience is awesome with this app I started to use it every hour of my day with it and...

overall my experience is awesome with this app I started to use it every hour of my day with it and track my projects and hours,

Pros

I like the design of your dashboard, good design makes me take a good journey with this app
every thing is easy to reach and customize it , adding tasks and projects are very easy to do

Cons

I have a problem with the free trial when I try to add someone to the project I have an error cause this person uses that same app if you people can fix it it will be awesome
and if you make a free version from it with only tasks, projects and time tracking it will be enough for most of the people like me cause I don't need the rest of all features right now

Liviu
Overall rating
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Best Project Management Solution

Reviewed on 26/08/2019

It is really easy to keep track of all the work that has been done. I'm not sure if it's generally...

It is really easy to keep track of all the work that has been done. I'm not sure if it's generally the best project management software out there, but it definitely is the best for our company and our business model.

Pros

In the beginning it was just a software that we could use to time track all our tasks and projects, but it grew on us and right now our business depends on it. It is really easy to use, very easy to keep an eye on the team, and extremely useful in keeping track of all the work that the team does.

Cons

There are not many cons to this software, but if I had to nitpick I would probably say it could have more financial management features, since this is the software that we use for invoicing and keeping track of our finances.

Alternatives Considered

monday.com

Reasons for Switching to Paymo

It has better features that help our business.

Response from Paymo

Hi Liviu,

Kudos for your trust in us :)

Would you mind telling us what additional financial management features do you want to see come to light?

I'm asking since we're going to revamp the whole invoicing module, so it's best to submit your use case and suggestions on our community forum: https://community.paymoapp.com/

Thank you!

Joanne
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Can't live without it now.

Reviewed on 10/08/2021

Really pleased with customer support!

Really pleased with customer support!

Pros

I've always done freelance work and tried to track my time on Excel. No more. I love being able to track my time to the minute on projects and tasks with Paymo, then have those timesheets translate automatically into invoices which I can then send directly to my clients. Also helps me see what I'm spending my time on. Although I've barely scratched the surface of its functionality, it's become a necessity (and a luxury) now that I've gone full-time freelance.

Cons

I'd like to be able to drag-and-drop tasks, projects, etc. (if only because I may have set them up incorrectly in the first place). That's not available yet.

Alternatives Considered

Microsoft Excel

Reasons for Switching to Paymo

The option to track my time with a click is amazing.

Response from Paymo

You GO, Joanne!

If you want to move already existing tasks from one project to another, you have this option: https://help.paymoapp.com/en/article/can-i-move-tasks-to-another-project-1gtfxl4/

We've also redesigned the task area so you can access the full task details by just clicking on a task :D

We hope you like it!

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Awesome issue management software with good time tracking

Reviewed on 24/07/2019

I would recommend this service to every middle sized company, which is looking for a good solid...

I would recommend this service to every middle sized company, which is looking for a good solid isseu tracking software.

Pros

The time tracking and the desktop app for tracking are one of the best I've seen so far. This is one of the major point we choose this service of others.
The issue mgmt and reports are also quite handy.

Cons

The resource management could be improved and also some minor bugs.

Alternatives Considered

Jira

Reasons for Choosing Paymo

Bitrix was awful.

Switched From

Bitrix24

Response from Paymo

Hey there,

Our team scheduler is our spear-of-attack so to say, hence it's being constantly updated.

Just recently, we've launched a remaining hours feature that allows you to see the available bookable hours at a project and user level in a simpler format: https://help.paymoapp.com/en/articles/3578183-view-at-a-glance-the-remaining-hours-at-a-project-and-user-level

Expect more updates in this direction, like the ability to directly book a resource from the full task details.

Cheers!

Ilan
Overall rating
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Software that surves me as a freelance individual for years.

Reviewed on 20/06/2020

I use Paymo since it's the first version. Back those days I used the Paymo Plus desktop app,...

I use Paymo since it's the first version. Back those days I used the Paymo Plus desktop app, recording absolutely everything I do on my computer. By the end of the day, I reorganized everything. It helped me to find "holes" in my schedule, where I spent too much time on social networks and the internet.
Today I plan my week, I collect data about my tasks, searching where can I improve myself. I see how many clients do I have since I started freelancing. All of them there! I manage who is an important client, which one is the most paying one.
I often use Timesheets set to a weekly view, so I can see how much I busy this week.
A homepage quickly shows all my tasks and a dashboard helps me to see my progress.

Pros

Paymo can serve big companies with a large number of users and departments. For me as an individual, Paymo is one place for managing my clients, projects, task, and time.
One of the first and absolutely necessary things for me as a freelancer is good, simple to use time management tool. Paymo has an implemented live timer that is connected to all my tasks and projects of a specific client.
Not less important is the ability to produce smart time reports I send to my clients and get paid by. Half of my tasks are in Hebrew, and Paymo works just great with RTL languages. This is crucial for my time of business. The report could be set by tasks, days, or other specific categories.
The timer exists in the browsers when using the softer, but it also has a completely synchronized desktop app which I use for the most, and mobile app, which I use when I work outside my office.

Cons

Actually, Paymo has more features I'm sure I would use, like Gantt Chart, or Invoices, though this feature costs extra $19.95 per month and I prefer not to pay for it since it's not so necessary for my business.

Response from Paymo

Hi Ilan,

Appreciate the kind words :) You must be on an old plan, as Invoices are now available under the Small Office plan ($11.95/user/mo) and Gantt Charts under the Business one ($18.95/user/mo).

Eric
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Small team planning

Reviewed on 21/05/2023

I really care about our employees. Because we're a small flock doing what we love every day we're...

I really care about our employees. Because we're a small flock doing what we love every day we're even more like a family. The expense and time tracking tools help me get everyone paid accurately which is greatly appreciated.

Pros

Billing, invoicing, expenses, time tracking, project planning, task planning and tracking (in app), Gantt charts. 50 or 100 GB storage. With every new account user I invite I can select their permissions.

Cons

Time tracker doesn't shut off or pause if left on by accident or if I step away from the screen. Project manager isn't as robust as the rest of the software and Gantt charts aren't included in the small office plan.

Alternatives Considered

LiquidPlanner and Wrike

Reasons for Choosing Paymo

Paymo is a bit beefier

Switched From

Teamwork.com and Zoho Projects
Jack Joseph
Overall rating
  • Industry: Graphic Design Software
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Easy. Organized. Effective.

Reviewed on 24/06/2020

With Paymo I am able to solve problems and experience benefit. With the project tab I am able to...

With Paymo I am able to solve problems and experience benefit. With the project tab I am able to see all of my projects, whether they be complete, inactive, archived, etc. I am also able to view tasks and task lists in different ways that allow me to effectively organize and plan my work day. Invoicing has become easier, as I am able to assign a client to an invoice and have it sent directly to the client's email address. Since my business is mostly run by rates, Paymo's time tracking feature along with the app helps me effectively track my time to charge my clients with the most accurate price. This also helps me with time sheets and time reporting, allowing me to plan for future clients to completely maximize profit.

Pros

Paymo's seamless design makes project management easy. With a simple menu sideline, it is easy to access all that your business needs to run in an organized and efficient manner. It is easy to add users, manage your subscription plan, view and add clients. Paymo's project tab is where you can view, manage, and assign projects and tasks to any user. Collaboration is EASY. And I love Paymo's Accounting tab also. Invoicing, expense input, estimates, and even recurring invoicing has never been simpler. I like how I was able to start with the free plan, then once my business grew I was able to easily switch to a more expansive plan.

Cons

I wish that I could have used more invoices in the free plan, just to grow my business a little bit more before spending more, but I am loving the subscription plan I am on at the moment.

Response from Paymo

Glad to know that you're enjoying the full suite of Paymo, Jack :)

We're working on a few goodies, like an improved client portal, a calendar task view, and a new mobile app release. So stay tuned!

Betsy
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Paymo Makes Organization Easy

Reviewed on 27/07/2023

Customer service is top-notch. Their helpdesk has always answered promptly when I've messaged them....

Customer service is top-notch. Their helpdesk has always answered promptly when I've messaged them. I was looking for an economical way to track time, invoice clients, and track my expenses, and I have all that and more with Paymo!

Pros

As an independent contractor, Paymo keeps me organized when it comes to clients, billing, time tracking, and expenses. Paymo gives me an at-a-glance look at where I'm at for the month or year, and makes it easy for me come tax time. Highly recommend Paymo for a robust, yet economical, option for freelancers.

Cons

One thing that I ran into is that there isn't a way to record a bonus from a client. So, it looks like a regular invoice when you enter it to track income received.

Jo
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The easiest time tracking software

Reviewed on 16/05/2023

I have used Paymo since the early days of my business (2014) and whilst I have seen many other time...

I have used Paymo since the early days of my business (2014) and whilst I have seen many other time tracking tools being suggested by other business owners, I've always been perfectly satisfied with the efficiency of Paymo.

Pros

Paymo is super easy to use, and setting up new clients, projects and tasks is very simple.

Cons

I probably don't take advantage of all of the features of Paymo, so there's no cons for me as I only use the time tracking and reporting features.

Alternatives Considered

Toggl Track

Reasons for Switching to Paymo

Ease of use
Ayman
Overall rating
  • Industry: Construction Software
  • Company size: 10,000+ Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Utilizing paymo Now is a great time to track your projects.

Reviewed on 07/08/2021

Simplify the project follow-up and control process as much as possible. All members of the work...

Simplify the project follow-up and control process as much as possible. All members of the work team now have the opportunity to do so, because by assigning priority to each member of the team, all project priorities will be determined in the end, and following them will be a simple process that does not demand considerable effort.

Pros

Paymo streamlines the process of tracking multiple projects at once, allowing for effective and efficient project monitoring and follow-up on multiple activities in a professional manner, where you can easily find all required tasks, as well as all data and information pertaining to any of your projects. One of the leading ideas in project management is the participation principle, in which all members of the work team and stakeholders are partners in the follow-up and control of tasks, each according to his or her specialization, saving time and effort and resulting in humiliating results in the end.

The program's archiving capability for all project data is unique, and it aids in the storage and retrieval of all data at any moment. Financial claims, completion rates, delayed activities, and risk analysis are among the reports you'll receive based on the information you submit. Finally, one of the most essential ways to improve the project team's performance is to save time and effort. Reducing office work time allows the project team to focus more on fieldwork, resulting in the project being completed on time, on budget, and to the appropriate quality standards.

Cons

Overall, I don't think there's anything I don't like about the application; it's easy to use and understand for all members of the team, and it applies novel display strategies.

Response from Paymo

Hi Ayman,

Thank you for the kind words, although we don't have any risk analysis reports :D

Karen
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Excellent Time Tracking and Team Scheduling Application

Reviewed on 18/09/2017

Pros

easy to use, reliable, accurate time tracking. Robust features. Unlimited clients and projects. Each project will have a dashboard showing total hours worked and how many tasks out of total have been completed. Projects can be tracked by custom categories, like bid, active, on hold, lost/won, archived. Task view can be switched between list, table, and kanban; users can collaborate by commenting on tasks, attaching files, assigning the task, and setting due dates. Team Scheduling allows you to see who is busy (or overwhelmed) and who is free to work on more tasks. Accounting features: Invoicing, Estimates, Expenses. The built-in timer makes tracking time spent working on tasks quick and easy.

Cons

Paymo is constantly improving this software and adding great, new features. One that would be helpful is the ability for each user to have a view showing all the tasks assigned to them, sorted by due date. Currently there is a My Tasks section, but it only sorts by Project Name.

Response from Paymo

Hi Karen,

With adding the Home area we also improved the My tasks area and added more filters and different views.

Devendra Kumar
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

"Smoothly Manage Your Business with Paymo Software: A Comprehensive Review"

Reviewed on 11/02/2023

My overall experience with Paymo software has been very positive. It is an efficient and user-friend...

My overall experience with Paymo software has been very positive. It is an efficient and user-friendly project management tool that helps to streamline processes, keep everything organized, and ensure that all of our team tasks are tracked properly.We are using Paymo to solve the problem of having a lack of visibility into our team's workload and progress. By using Paymo, we can keep our projects on track and ensure deadlines are met. Additionally, we can track the time spent on each task, which helps us to optimize our resources and ensure that our clients are getting the best value for their money. We have also been able to improve communication and collaboration between our team members by using Paym's chat feature. The benefits we have realized include better project management, improved communication and collaboration, and increased efficiency.

Pros

Pros:1. Paymo Software is easy to use and has a very intuitive user interface.2. It is highly flexible and customizable to fit the needs of any business.3. The software integrates seamlessly with existing business processes, making it easy to implement.4. It offers a wide range of features such as project management, time tracking, invoicing, and more.5. It provides real-time updates and notifications to keep users informed of project progress.6. The reporting and analytics tools help users to gain insights into their projects and teams.7. Paymo Software is secure, reliable, and backed by a strong customer support team.

Cons

One of the main cons of Paymo Software is its lack of customization options. It does not provide users with the ability to tailor the software to their exact needs, which can be a barrier for those who require a highly specialized solution. Additionally, the user interface can be confusing to navigate and use, making it difficult for some to use the software effectively. Finally, the integration process with existing business processes can be complex and time-consuming, which can be a hindrance for some organizations.

Alison
Overall rating
  • Industry: Higher Education Software
  • Company size: 5,001–10,000 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Paymo pays for itself...

Reviewed on 23/06/2015

As a very small business - there are only the two of us - I needed a way to accurately track the...

As a very small business - there are only the two of us - I needed a way to accurately track the time we were spending on client projects. Paymo does that for us in a very straightforward way, and the click-and-create reports mean that I can see the information I need for invoicing and get an overview of how we're working through the agreed hours very easily. Not only is our invoicing more accurate - nearly all our monthly invoices have increased as we're not forgetting the odd half-hour here and there - but I also have the answers to the 'what were we doing all day' questions when we spent time on non-chargeable tasks and I'm able to keep a better track of those tasks, too. (I don't use Paymo's invoicing facility - it seem straightforward enough, but I want to do all my accounting in one application to simplify the VAT process.)

Pros

Support is fantastic - I have only had to ask for help a couple of times, but when I do the built-in online help facility means I get an answer very quickly, using language I understand.

The other thing that is great is the flexibility of the reporting module. One of my clients likes to see how we're using up the agreed project hours as we go through, so I have created a report just for him and given him the link. He's happy to be getting the information he needs to plan without my having to spend time getting it for him.

Cons

Most of the things that were on my wish list have been incorporated into recent releases. The only one I would still like would be the ability to share reports within the company - at the moment, I do a screenshot of the configuration and my employee copies it. It's not a huge issue, but it would be useful to be able to have personal and shared (company-wide) reports.

Brian
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A Game Changer

Reviewed on 16/06/2020

Timekeeping. We’re able to look back at past projects to see the real time we invested in them to...

Timekeeping. We’re able to look back at past projects to see the real time we invested in them to help make our new estimates as realistic as possible.

Pros

Paymo allows us to track time easily and provide monthly reports to clients, as well as include PayPal functionality for invoices. The Paymo team is quick to communicate when we have issues or feedback. Other similar products have tried to sell themselves to us but we tell them we’re 100% happy with Paymo.

Cons

The only improvement right now I’d like would be to convert monthly time reports into invoices for our clients who we invoice monthly for our hours.

Response from Paymo

Appreciate you, Brian, for being loyal!! I know how crowded the productivity market is today, so this speaks a lot.

What you're telling me leans more towards a monthly retainer functionality - correct me if I'm wrong.

Please write/upvote this suggestion on our community forum along with the use case so we get more insight into the problem. And others, who share the same need, can upvote it too.

Thank you again,
Marcel

Jovana
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Pay-me-More with Paymo

Reviewed on 13/08/2020

Though I still use other apps to track status of my projects, Paymo is irreplaceable for invoicing...

Though I still use other apps to track status of my projects, Paymo is irreplaceable for invoicing and time-tracking -- and most importantly these two functions are tied, so you are constantly reminded that time is ticking. It's simple and neat, and it takes little time to get familiar with the basics.

Pros

My two favorite features are invoicing and timer. Invoicing is neat, the design is simple and clean and your clients will like it. As for timer, it's dominating your screen, so it saves me from distractions of all kinds. Overall, what I like the best about this software is the blend of simplicity and feature-rich functionality.

Cons

Perhaps, the pricing can be more sensitive to freelancers, or adding a layer with less feature but more affordable. But nothing else, really.

Response from Paymo

"Pay-me-More" is actually close to "get paid more", where the acronym comes from - thank you Jovana :)

Just to be sure, if you're an NGO, you can benefit from a 50% discount. Just write us at [email protected] and send us a proof of your NGO status.

Other than this, be sure to check our other time tracking tools as well: https://www.paymoapp.com/time-tracking/

Darren
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Growing with Paymo

Reviewed on 28/10/2019

We are able to clearly see where our staff hours are being spent, against which clients and...

We are able to clearly see where our staff hours are being spent, against which clients and projects.

Pros

Paymo suited our business need to manage both time and projects.
Its simplicity was a key reason for opting to choose Paymo over the masses of other tools available.
Paymo has improved and grown during the last 2 years, introducing new tools that have demonstrated the companies willingness to listen to their users and add functions and improve current functionality

Cons

Unable to 'repeat' projects, at the touch of a button, always have to re-enter all the details, even if the project repeats.

Response from Paymo

Hey Darren,

Indeed, we don't have recurring projects for now.

Have you tried saving the project as a template, then pasting it when a new, similar one comes up?

Here's how to do it: https://help.paymoapp.com/en/articles/2922772-how-do-i-use-project-templates

Hope it helps!