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453 Reviews

- Industry: Marketing & Advertising
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Constantly improving
Reviewed on 14/07/2019
Flexible and suitable for a lot of different projects. We gained a lot of insight through the visual data overviews. Tool is constantly improving: new features, upgrades, interface changes for the better.
The customer service was friendly and personal. Paymo and DataFeedWatch are my two favorite customer teams. Definitly recommended!
Pros
- Great, flexible project management tool
- perfectly scalable
- a lot of features and handy shortcuts (saved project lists etc.)
- provides a lot of insights per project and client
- Very friendly and personal customer service.
- Good value for the money
Cons
- Clients did not always get the tool instantly. But recent UX changes could make it easier for them
- Communication with colleagues could get a bit chaotic, takes some time to implement in the workflow.
- A lot of features requires good knowledye whats the best way to use the tool, so definitly assign someone to create a team workflow.
Alternatives Considered
AsanaReasons for Switching to Paymo
Pricing and UXResponse from Paymo
Hi Frank,
Nicely worded, thank you!
We're working on an improved client portal, with in-app access to guest users so they can contribute and view the project progress in real-time. Follow the thread for it here: https://community.paymoapp.com/t/in-progress-client-portal-collaboration/67/2
Onboarding-wise, the focus for 2020 is going to be on in-app tool tips and video tutorials. Hope this will help you! :)
- Industry: Graphic Design Software
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Impressed
Reviewed on 17/06/2020
Overall I have been really impressed with Paymo, it has merged many of the tools I would often have to use seperate services for and that alone is a massive time & cost saver. Support has been excellent in the few times I have had to contact them, & I have enjoyed implementing the service as the hub for my project management needs. I look forward to the updates the Paymo team bring in the future.
Pros
The biggest selling point for me was the project management facility alongside the app & timer for time tracking. Prior to this I had used a mix of Toggl + Trello, then when I moved to Quickbooks TSheets + Trello + Quickbooks.
Switching to Paymo streamlined this so that I could do all the project management and time tracking in one suite. Quickbooks integration was a necessity also considering all my finances have been handled there too.
Support has been excellent as well, tickets are resolved quickly and always someone available to give a helping hand or to receive feedback.
Cons
The biggest con was actually a feature I asked about before signing up for a subscription. At present the task management boards have no guest access facility. This was a feature I was really looking for as previously I used Trello to share proofs & receive feedback from clients. Having contacted support they have informed me that this feature is on the roadmap and undergoing testing, so hopefully will arrive in the not too distant future.
The web application could also benefit from more keyboard shortcuts as well. This is something I miss from Trello that was incredibly useful, but will mention to support as a feature request, alongside a dark mode or more options for theming the application. (There are chrome extensions that can partially cover this, but native support would be even more appreciated).
Reasons for Choosing Paymo
I found TSheets as a time tracker cumbersome, as it was really built around a larger workforce. It also lacked the project management features that Paymo offered, so had to rely on Trello to cover that.Switched From
QuickBooks TimeReasons for Switching to Paymo
I felt it was better value for my needs, and offered the integrated Quick-books facilities that were necessary to replace TSheets.Response from Paymo
Happy to hear that we streamline not just time tracking, but invoicing (including the QB integration)!
Indeed, the client portal with in-app access to guest users is our #1 priority. It's a large task, with a lot of implications, so we're making sure to check all the community's needs :)
Shortcuts will be more frequent too.
Kind regards,
Marcel

- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
Project and task management without surprises
Reviewed on 24/06/2022
overall sufficient experience. It does not create particular problems for you, nor does it give you particular satisfaction. to work in a group it's fine, as long as you don't have high customization requirements
Pros
Paymo's ease of use is disarming: it allows you to configure your project and your tasks in an instinctive, fast and reliable way
Cons
Working in Paymo I often feel the need to represent my projects in alternative ways, such as a mind map, or generally a graphic board .. but this is not possible in Paymo
- Industry: Architecture & Planning
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 18/11/2022
The online support is fast and meaningful. The platform is fast, easy to use, and has lots of good reporting tools and filters.
Pros
Very user friendly. All the team members got familiar with it in less than a week
Cons
Timesheets for past weeks can't be locked which gives opportunity to cheeky users to manipulate hours.
Alternatives Considered
monday.comReasons for Switching to Paymo
Features and pricingResponse from Paymo
Hi Zac, thank you for the feedback!
We might take your suggestion into consideration in future updates.
- Industry: Design
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Paymo is the Best Task-Managing Platform I've Used
Reviewed on 16/06/2020
Overall Paymo is the best task managing platform I've used. It's clean, simple and user friendly. I would definitely recommend Paymo to other companies.
Pros
I like the flexibility of Paymo. Things are tailored to each day because it makes planning out large projects easier. It also allows for more productivity because we can see what needs to get done for each client right on the main screen. Paymo is also clean and pleasing to look at.
Cons
Something I would like to see improved is the "Progress" settings. As a design/web development company, we have a lot of projects that need to get approved by multiple people so we constantly have dozens of tasks pending/stuck. If there could be a section made specifically for stuck/pending/follow up tasks just to make our Home page less cluttered that would be helpful.
Response from Paymo
Thank you, Taylor!
I think there's a fix to your problem: project status. You can customize them as you wish to better reflect your process: https://help.paymoapp.com/en/articles/977872-how-to-use-project-statuses
Then filter after them for a top-level view of what you're interested:https://help.paymoapp.com/en/articles/888757-how-do-i-filter-projects-by-status
Did you try them out? We can hear each other at [email protected] :)
- Industry: Telecommunications
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Can't live without Paymo
Reviewed on 16/06/2020
When I started freelancing in 2018 I lost weeks looking and testing all sorts of software I could find to help me organize my projects and clients, rates, deadlines, tasks, and invoicing.
I tested more than a dozen and Paymo had it all.
Some minor adjustments to fit some of my projects, but with Paymo I have a software that tracks my work on a daily basis, I can easily understand my workload and plan in advance, I can share work reports with my clients and easily invoice them, I can have as many clients, projects and tasks I want and all I can say is that I couldn't live without it anymore.
Having the possibility to track my time on each task helps me understand how much should I charge for future similar projects which is pretty awesome.
The only thing that Paymo doesn't do for me is bringing me coffee :D
It's very simple to use and I can link time with tasks by having predefined rules or quickly selecting them. Adding whatever needed and setting up deadlines, priorities and status is really quick and intuitive. One of the most complete software I've used and where I can customize as I want to without needing a master degree to have things working like I want :)
Great and nice team too that always provided quick support and feedback whenever needed, which is equally important.
Love it. Great work guys
Pros
For me, PaymoPlus TimeTracking software is the best feature that Paymo offers. Easy to set up, don't miss any working time and gives me the chance to understand the tasks where I spend most of the time. The time reports are great to understand what is more time consuming from my daily tasks and the fact that I can have several projects and clients makes it so easy to work with.
The fact that I can use an automated software to track my tasks made me safe a lot of time.
With other similar time tracking apps I tested, I always needed to trigger it manually or take a lot of steps. With PaymoPlus, just start recording it and nothing is missed. It captures all your activity
Cons
There's nothing I like the least, but maybe it would be nice to have more dynamic ways of adding rates or billing options.
As a freelancer, I often work at a specific rate per word (for example translations and proofreading), or rate per article, so it would be helpful to have such options of adding different rate settings.
Alternatives Considered
Jira, ActiveCollab, Zoho Projects, Quire, Trello, Basecamp, Zoho Creator, Asana, Podio, and Fiverr WorkspaceReasons for Switching to Paymo
Has it all, easy to use, I'm a huge fan of PaymoPlus as it tracks all that I do over the day and it's easy and quick to link to customers and tasks. I'm a freelancer so many of the apps available fit more teams than just one person hence offering stuff I really didn't need. Some of the tools I tried were nice but always missed at least one or 2 features I really needed. Many didn't have a live time tracker, and the ones that had some sort of time tracking option was a pain to use. I wanted something that did it for me in the easiest way possible, didn't have invoice options, etc. I also found some of the software was too complicated to use, not user-friendly nor intuitive and the worst, you need to adjust and adapt to the software instead of the other way around, where you can customize and set up all at your own preferences and way of working. Customization is a big plus with Paymo and comparing the number and quality of features it offers, it's a fair price to pay for. I tested a few more than I included but can't remember the names anymore...Response from Paymo
Thank you Sofia for your kind feedback :)
You can in fact add flat rate tasks, that have an independent value from the task hourly budget. This would work for articles (unfortunately don't have a solution for words now, it's a bit too granular). Did you try them out?
You can also write us at [email protected] so we can further guide you :)
- Industry: Design
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Tracking time and managing payments with agility
Reviewed on 16/06/2020
Back in 2009 we started a fledgling web design company called FreshSpark Creative. Paymo was just starting out and seeking customers, help and ideas. We were able to request certain features which were implemented, the foundations of what would become an excellent working relationship. In 2012 I started my second company and we had 5 full time staff using the platform in 2016. As we became VAT registered we were unfortunately forced to use Xero for our billing to comply with UK regs, but that only demonstrated how good Paymo was - Xero is incredibly sluggish, lots of micromanagement and lacks the quality of design which we strive to portray as a business. We modified the set up of our business to help deal with the issues caused by Brexit and I once again use Paymo for all time keeping and billing. Paymo has been a constant in my professional life as a business director, alongside Google Mail and Google Cal.
Pros
Fast and effective management of time and resources. I love how easy it is to log time, create invoices and complete all my accounting obligations as a UK business owner quickly and stylishly.
Cons
I guess my biggest dislike is the new timesheets view, the hitboxes on the time entries seem to be slightly out of sync with the visual modules. Also as I have been using the software for over 10 years, there is a lot of old data which I cannot remove in bulk.
Reasons for Choosing Paymo
Google tasks was good because it synced with Google Calendar, but was very limited and time consuming to use. We have always used Paymo for billing, from day dot.Reasons for Switching to Paymo
They were overkill for what I needed, too large and cumbersome, lots of unnecessary features made my experience time consuming and sluggish, not to mention much more expensive.Response from Paymo
Thank you, David!
We also have a Google Calendar integration, check it here: https://help.paymoapp.com/en/articles/3545290-google-calendar-integration
As for time tracking, you can now copy/paste time records inside the timesheets area - be sure to try it out!
Please submit the bulk time entry selection suggestion on our community forum: https://community.paymoapp.com/
Usually, the most upvoted ones get built.
Thank you again,
Marcel
- Industry: Design
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Small business-friendly software!
Reviewed on 05/05/2020
The ability to automate the majority of our processes, and keep our project management happening in one place, has been very relieving and has boosted our efficiency. Before using Paymo we had separate processes and locations for our project management, invoice creation, estimate creation, etc. and the majority of these were done manually. Paymo is cutting down on time taken up by those manual processes, and we have been able to streamline our project management in a way that is more clear to us and our clients. We are gradually populating the Projects and Clients pages with anything we've done up to this point -- it's a lot of work but it's worth it to us now that we know Paymo is such a great software that has benefitted us as we are moving into our second year as a small business.
Pros
Paymo helped our small business organize projects and boosted automation functions of our working process really well. We were already used to tracking time under project tasks before trying Paymo, but we were looking for a software that could streamline the full process from the start of a project to the end, while covering the financial aspects as well. The best thing about Paymo is the ability to automate the working process through templates, and to be able to customize at every level. We also really appreciate the Help Center (the attention to detail and clear explanations have been very useful) and customer support.
Cons
It was pretty time consuming at first to get set up on Paymo and learn how to make it work for us, but this can be true for any new software. A more thorough tutorial or very obvious recommendations to use the Help Center would have helped us at the beginning -- it took a bit of time for me to discover all of the great pages on the Help Center.
There are some very specific features that would be useful to us that are not currently options:
1. An option to round-down instead of round-up in increments of time for time reports.
2. More user-friendly and intuitive customizing options for the templates, instead of relying on custom code to really change the appearance.
3. A pay roll feature to track pay days/periods and previous pay for employees, as an extension of time reports or time sheets.
4. The ability to manually edit the "Cost" sections on templates, after they have been automatically filled while adding from a project's tasks or time sheets.
5. Something to consider in the future is adding an entire new feature focused on the financial statements side of accounting. This would be very attractive since it would mean having nearly all of our business management happening in the same place.
We are still getting used to Paymo and all of its functions, so may have more feedback in the future!
Response from Paymo
Appreciate your thoughts, Kassidy!
Sorry to hear about the onboarding process, we do offer free sessions on-demand, so please write me at [email protected] to schedule one :)
Here's also a quick video tutorial about the new interface: https://www.youtube.com/watch?v=QAwY7m3I_kw
As for the feature requests, it's best to post/uvpote them on our community forum so they get more visibility: https://community.paymoapp.com/
Keep in touch,
Marcel
- Industry: Design
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Best in the Biz (I think)
Reviewed on 31/10/2019
Pros
What do I like best - the value. When searching for a solution Paymo offered the most for the least and has been continuously working to improve the APP. I work remotely and have been using Paymo to track clients and send time reports to my office for billing a few years now and it has worked flawlessly. The time tracker is great, the time reports are great. There is, I am sure, a tonne of functionality that I haven't even tapped into but it does everything I need very quickly and cleanly. Navigating is a breeze, editing is a breeze, and exporting reports is a breeze.
Cons
My least favorite thing is that every time Paymo refreshes I have to set up all of my preferences again. I have to switch the view, add in a filter to see the projects the way I want, adjust the Time Report forms back the way I had them set up yesterday. Just switching the view from List to Table should be something I should be able to lock-in as a default view.
Reasons for Choosing Paymo
We switched from the self-hosted app because keeping it updated and maintained was timeconsuming and if anything crashed on our server it was going to be a headache. After exploring options moving to Paymo for the low monthly fee made a lot of sense for something we were using every day.Reasons for Switching to Paymo
We chose Paymo mostly for value. It offered the most (at the time - I haven't shopped around in a while) for the least and part of the criteria when we were searching to replace the self-hosted open-source software we were using at the time (I don't remember what it was called - 2014 installed through Softaculous on the cPanel). But also, we chose Paymo because the UI was great. It looked good and was really intuitive to get around the app. It has only gotten better.Response from Paymo
Good news, Mitch: time reports will be upgraded and support a more used friendly interface.
About the preference issue, can you please write it down on our community forum so it gets more traction from the community?
https://community.paymoapp.com/
Thank you!

- Industry: Public Relations & Communications
- Company size: 2-10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great app for small business
Reviewed on 16/06/2020
We have been using Paymo for two years and it has become an essential tool for our business: we control our database of clients, projects, budgets, times and offer a professional image with the invoicing. Also, we use it as basic CRM. We are happy with the customer service and with the best and updates that are added to the app.
Pros
Paymo is very useful for budget and billing control, time tracking and customer and project management.
Cons
I would like it to have more advanced functionalities like CRM
Response from Paymo
Appreciate the feedback, Olga!
Indeed, we have no CRM function per se. What we have instead is a light client databse in the form of the Client module.
You can then filter after them in the Clients Table View: https://help.paymoapp.com/en/articles/3064844-clients-table-view
Would this help?
- Industry: Design
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The best I've found for the my industry
Reviewed on 03/05/2020
Excellent - great value for money, scalable if I need more users, and really easy to use.
Pros
I've found that the user interface and features available in Paymo out perform other software available.
Cons
I did like that you can create online signed contracts on Bonsai - this was great for the design industry as I tend to have ongoing contracts with clients.
Alternatives Considered
JiraReasons for Choosing Paymo
Features such as tasks just were not detailed enough for my liking.Switched From
Bonsai.ioReasons for Switching to Paymo
Cost vs Features. I'm run a small company so need to keep cost as low as possible until I scale - Paymo is perfect as when I grow I can buy more users accounts.Response from Paymo
Thank you, David!
Do you mind upvoting this feature suggestion about contracts on our community forum: https://community.paymoapp.com/t/client-e-sign-contracts-and-agreements/221
Usually, the most upvoted ones get built.
Thank you,
Marcel
- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best Time Tracking & Management Software
Reviewed on 01/05/2020
I've tried multiple time and task management products. Paymo has by far the best feature set for the price. It's not to complicated & the support is great. You get a task board, a solid UI, a great calendar that displays when tasks were done & it allows you to easily adjust those entries. By far my favorite tool for tracking tasks across multiple clients & the time spent.
Pros
Quick & easy to get started & great support. Managing tasks & time is awesome with Paymo. I am a huge fan of the calendar views. They have a great set of filters & tweaks you can make to the views. They also offer a great kanban board.
Cons
Invoices could be improved a bit but they're ok. I do need to spend some time learning more about how to build invoices with Paymo.
Response from Paymo
Appreciate the support, Matt! :)
We've just launched the possibility to copy/paste a time entry inside the Timesheets area - be sure to check it out.
Btw: a new, task calendar view it's on its way soon, so stay tuned!!
As for the invoicing part, you can turn your timesheet data into an invoice or create one from scratch in multiple languages. Read our help page for a step-by-step guide: https://help.paymoapp.com/en/collections/34542-invoices
Or write us at [email protected]
- Industry: Hospital & Health Care
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Simple but great
Reviewed on 05/09/2019
I use Paymo to organise my time and projects across three businesses. I've used various task managers and high-end project management software in the past, but Paymo hits a real sweet spot for me.
Pros
It's a really simple interface, but still has enough features to make it usable. I evaluated around ten other project management tools before selecting Paymo. Tech support is friendly and responsive.
Cons
I'm not sure if this is just a limitation of the browser, but I find the interface a little slow at times. It doesn't really slow me down significantly, just used to using lots of keyboard shortcuts. More standard spreadsheet-style table entry would be good. But honestly, it's great.
Reasons for Switching to Paymo
Just really fast and intuitive, but powerful enough to meet my basic requirements.Response from Paymo
Hi Ben,
You're not wrong, the app might experience low speed sometimes (it's a combination of several factors), but we're aware of this and already take active steps in this direction.
As for the spreadsheet-style input, you can go for the Task's Table View to add task details in-line, as well as the add bulk option for time tracking.
Hope this helps!
Marcel
- Industry: Architecture & Planning
- Company size: 11-50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Review
Reviewed on 16/03/2020
Its pretty nice to project manage once you get the hang of it. I dont have administrator access but it is just what I need to do my job.
Pros
I really enjoy the way you can see how much time is allocated to a task. And how easy it is to pull a report for a project.
Cons
The filters can get confusing, sometimes its to many filters or not enough..
Response from Paymo
Thank you for sharing your thoughts with us, Kimberly :)
Can you write us at [email protected] about the filter issue? We're more than glad to look into it.
Cheers,
Marcel
- Industry: Design
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Software that surves me as a freelance individual for years.
Reviewed on 20/06/2020
I use Paymo since it's the first version. Back those days I used the Paymo Plus desktop app, recording absolutely everything I do on my computer. By the end of the day, I reorganized everything. It helped me to find "holes" in my schedule, where I spent too much time on social networks and the internet.
Today I plan my week, I collect data about my tasks, searching where can I improve myself. I see how many clients do I have since I started freelancing. All of them there! I manage who is an important client, which one is the most paying one.
I often use Timesheets set to a weekly view, so I can see how much I busy this week.
A homepage quickly shows all my tasks and a dashboard helps me to see my progress.
Pros
Paymo can serve big companies with a large number of users and departments. For me as an individual, Paymo is one place for managing my clients, projects, task, and time.
One of the first and absolutely necessary things for me as a freelancer is good, simple to use time management tool. Paymo has an implemented live timer that is connected to all my tasks and projects of a specific client.
Not less important is the ability to produce smart time reports I send to my clients and get paid by. Half of my tasks are in Hebrew, and Paymo works just great with RTL languages. This is crucial for my time of business. The report could be set by tasks, days, or other specific categories.
The timer exists in the browsers when using the softer, but it also has a completely synchronized desktop app which I use for the most, and mobile app, which I use when I work outside my office.
Cons
Actually, Paymo has more features I'm sure I would use, like Gantt Chart, or Invoices, though this feature costs extra $19.95 per month and I prefer not to pay for it since it's not so necessary for my business.
Response from Paymo
Hi Ilan,
Appreciate the kind words :) You must be on an old plan, as Invoices are now available under the Small Office plan ($11.95/user/mo) and Gantt Charts under the Business one ($18.95/user/mo).

- Industry: Construction
- Company size: 10,000+ Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Utilizing paymo Now is a great time to track your projects.
Reviewed on 07/08/2021
Simplify the project follow-up and control process as much as possible. All members of the work team now have the opportunity to do so, because by assigning priority to each member of the team, all project priorities will be determined in the end, and following them will be a simple process that does not demand considerable effort.
Pros
Paymo streamlines the process of tracking multiple projects at once, allowing for effective and efficient project monitoring and follow-up on multiple activities in a professional manner, where you can easily find all required tasks, as well as all data and information pertaining to any of your projects. One of the leading ideas in project management is the participation principle, in which all members of the work team and stakeholders are partners in the follow-up and control of tasks, each according to his or her specialization, saving time and effort and resulting in humiliating results in the end.
The program's archiving capability for all project data is unique, and it aids in the storage and retrieval of all data at any moment. Financial claims, completion rates, delayed activities, and risk analysis are among the reports you'll receive based on the information you submit. Finally, one of the most essential ways to improve the project team's performance is to save time and effort. Reducing office work time allows the project team to focus more on fieldwork, resulting in the project being completed on time, on budget, and to the appropriate quality standards.
Cons
Overall, I don't think there's anything I don't like about the application; it's easy to use and understand for all members of the team, and it applies novel display strategies.
Response from Paymo
Hi Ayman,
Thank you for the kind words, although we don't have any risk analysis reports :D
- Industry: Higher Education Software
- Company size: 501-1,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Team management made easy
Reviewed on 01/07/2019
Paymo has transformed how our team works, making time tracking easy and allowing our project managers to accurately assign work to colleagues.
Pros
You can create custom invoice templates, some of our invoices can be rather complicated but Paymo made it easy to set them up.
The time tracking feature is incredibly easy to use, when trialing other applications our staff would always lose interest and forget to update theirs after a few weeks. With Paymo it was so easy to use that our staff have actually stuck with it!
Paymo is constantly being updated based on user feedback, the developers really do listen to their community!
Cons
Tracking a large number of projects at one time can get quite confusing, you can label and categorise them but when working with tens' of small(ish) projects the user interface get's rather busy.
The ability to import previous projects / calendars would be excellent, currently these have to be manually entered in.
Response from Paymo
Hi Peter,
I might use this testimonial on our website :D
Yes, we're aware of the speed problems and already take active steps towards improving it. As for the import function, that's a bit tricky since there's a lot of apps to import data from and no one standard format.
Can you write us at [email protected] about the tool you want to import projects from?
For existing projects in Paymo, you have the project templates.
Thanks!
- Industry: Hospital & Health Care
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Excellent Time Tracking and Team Scheduling Application
Reviewed on 18/09/2017
Pros
easy to use, reliable, accurate time tracking. Robust features. Unlimited clients and projects. Each project will have a dashboard showing total hours worked and how many tasks out of total have been completed. Projects can be tracked by custom categories, like bid, active, on hold, lost/won, archived. Task view can be switched between list, table, and kanban; users can collaborate by commenting on tasks, attaching files, assigning the task, and setting due dates. Team Scheduling allows you to see who is busy (or overwhelmed) and who is free to work on more tasks. Accounting features: Invoicing, Estimates, Expenses. The built-in timer makes tracking time spent working on tasks quick and easy.
Cons
Paymo is constantly improving this software and adding great, new features. One that would be helpful is the ability for each user to have a view showing all the tasks assigned to them, sorted by due date. Currently there is a My Tasks section, but it only sorts by Project Name.
Response from Paymo
Hi Karen,
With adding the Home area we also improved the My tasks area and added more filters and different views.
- Industry: Design
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Paymo for prime minister!
Reviewed on 19/05/2020
I've have started using Paymo 6 years ago as a freelancer, I've seen the product evolve over time and I have to say - it has revolutionised my personal and professional life. Today I am a studio director and continue using it.
Pros
What I love is the ability to create custom workflows (that's great when you have different types of projects), I've also opted into the Gantt chart features - great help as soon as you're working with more than one person and on bigger projects. The customer support is RAPID and knowing that I'm speaking to good humans is that authentic extra that many other platforms lack. If you have a small screen you can collapse navigation bars - I didn't know I needed that until that ft was released.
Cons
I haven't found anything I don't like yet.
Response from Paymo
Had a great laugh when I read your review title "Paymo for PM" =)))
More video tutorials will be coming soon, so who knows - you might discover more "hidden" nuggets.
For now, here's one on my behalf: you can copy/paste time entries inside the Timesheets module - give it a try!
Kind regards,
Marcel

- Industry: Marketing & Advertising
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A Game Changer
Reviewed on 16/06/2020
Timekeeping. We’re able to look back at past projects to see the real time we invested in them to help make our new estimates as realistic as possible.
Pros
Paymo allows us to track time easily and provide monthly reports to clients, as well as include PayPal functionality for invoices. The Paymo team is quick to communicate when we have issues or feedback. Other similar products have tried to sell themselves to us but we tell them we’re 100% happy with Paymo.
Cons
The only improvement right now I’d like would be to convert monthly time reports into invoices for our clients who we invoice monthly for our hours.
Response from Paymo
Appreciate you, Brian, for being loyal!! I know how crowded the productivity market is today, so this speaks a lot.
What you're telling me leans more towards a monthly retainer functionality - correct me if I'm wrong.
Please write/upvote this suggestion on our community forum along with the use case so we get more insight into the problem. And others, who share the same need, can upvote it too.
Thank you again,
Marcel
- Industry: Marketing & Advertising
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Growing with Paymo
Reviewed on 28/10/2019
We are able to clearly see where our staff hours are being spent, against which clients and projects.
Pros
Paymo suited our business need to manage both time and projects.
Its simplicity was a key reason for opting to choose Paymo over the masses of other tools available.
Paymo has improved and grown during the last 2 years, introducing new tools that have demonstrated the companies willingness to listen to their users and add functions and improve current functionality
Cons
Unable to 'repeat' projects, at the touch of a button, always have to re-enter all the details, even if the project repeats.
Response from Paymo
Hey Darren,
Indeed, we don't have recurring projects for now.
Have you tried saving the project as a template, then pasting it when a new, similar one comes up?
Here's how to do it: https://help.paymoapp.com/en/articles/2922772-how-do-i-use-project-templates
Hope it helps!
- Industry: Electrical/Electronic Manufacturing
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
First Class Application for Electronic Engineering Consulting Business
Reviewed on 24/08/2021
Top notch with excellent and very responsive customer service (technical and general queries)
Pros
We have been using Paymo for more than 10 years in our electronic engineering consulting business.
We love the way we can set up multiple projects with multiple tasks per project and track time per project and task, and then use the invoicing system to invoice our clients. We often work on multiple projects simultaneously and without it we would not be able to work as effectively or track our time as accurately.
It also allows us to analyze our effectiveness and enables us to more accurately quote on future projects.
Intuitive interface and easy to use
Cons
We have no negative comments about Paymo
Response from Paymo
Thank you Howard for all your support over the years!!
*crying internally of joy*
- Industry: Computer Software
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Paymo has a cool widget
Reviewed on 17/05/2017
Time tracking is a matter of discipline. Paymo is easy enough to use on a daily base, I had little to no trouble on adapting to the habit.
Pros
The Paymo setup is quite easy and transparent. In order to customize it for our needs, I found out that I could perhaps manipulate the hierarchy of clients / projects / task lists / tasks. Before doing so, I checked with their Support desk (live chat!) to make sure I wouldn't run into problems later on.
So now, we have a structure that fits our needs pretty well.
The application allows for many views (tables!) and reports.
Cons
For managing a team, it would be nice to have options to save filters, so that you can quickly jump from one view to another.
Some views are a bit too bland, making me feel a little lost on where to go.
- Industry: Design
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Paymo Review--difficult to learn, but once you do, beneficial.
Reviewed on 15/11/2018
Overall, I think it's going to be very beneficial for our company. I'm still getting used to all the features and navigating what will work best for our unique situation, but all the diverse functionalities of Paymo make me believe that whatever we want the software to do, we can make it happen.
Pros
Time tracking and comments. The time tracking makes payroll and time management much easier and the comments section make it to where communication can be very much like social media in the threads and everything is contained within the project. It makes it easier to stay organized. The customer service is also incredible. Very helpful and VERY fast which helped me learn the software quicker. I was also very thankful for the video tutorials on the website.
Cons
The learning curve. There are many many customizable functions which is great but having never used it before, it was difficult to navigate all the options. It might be best to have a short questionnaire right when you purchase the program that asks what you are going to use it for...maybe rating a few things in order of importance, size of business, what you do, etc. and there can be a default setup that lets you customize as you go without having to make so many decisions up front? But I know each business is so different. Which makes this software great for almost any company. Just a little overwhelming at first.

- Industry: Computer Software
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Paymo was my solution
Reviewed on 27/06/2020
I have had a very good experience.
meets what I need perfectly.
I see that they are always updating, adding or improving the functionalities, and the support is always good, with quick responses.
Pros
the widget! I can track time perfectly in all projects.
I can make invoices automatic for each client without losing any hour.
Cons
I have nothing to dislike about the application. there are many functionalities which I don't use. so I don't know if they work as I would expect.
Response from Paymo
Happy to know that we've automated invoices for you and made your job less stressful *hug*