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335 Reviews

- Industry: Furniture
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great software with great people behind it
Reviewed on 12/01/2018
Staff are happy that they can book request their holidays at any time and have almost instant...
Staff are happy that they can book request their holidays at any time and have almost instant approval in many cases.
Pros
Clean and user-friendly layout with amazingly helpful people behind the scenes. Lee, in particular, is incredibly helpful.
Cons
The only thing would be the lack of calendar view holiday on mobile app. We have an ever growing young workforce who book their holidays on the app but they are unable to see if other workmates have already booked time off.
Response from Sage
Hi Craig!
Many thanks for your review and we have loved supporting you throughout implementation and beyond.
Right now, we're developing the calendar view for mobile which is really exciting. I'll let you know once it has been released!
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Cake HR - Solid Technology
Reviewed on 10/06/2019
Pros
Its simple, does what it says it will do. Personally I like how it syncs with the calendar.
Cons
I took a week off during easter. We have down on it a company day on Good Friday and Bank Holiday on the Monday. Both days were taken from Annual leave.
Alternatives Considered
HRLockerReasons for Switching to Sage HR
Just made sense for us at the time for reasons mentioned above. I can't even remember if there was a difference in price. But it was close and would urge others to look at it also.Response from Sage
Dear Robert,
Thank you very much for reaching out!
I'll contact you directly, to go through Leave management once again, as mentioned issue can be resolved, a few clicks is all it takes :)
With thanks,
Viktorija
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
3 out of 5 stars application
Reviewed on 12/08/2021
I use a very basic set of Sage HR functional, but it still makes me face some issues, which is not...
I use a very basic set of Sage HR functional, but it still makes me face some issues, which is not the most comfortable experience. Calendar and Company tabs are OK
Pros
It has basic functional needed for a HRM process. The dev team adds new features and updates from time to time.
Cons
The main and critical functional still has A LOT of issues. For example, we have a limited amount of Emergency Days available, BUT Sage do not show me any alerts when people overuse the Policy. Which makes me basically keep a track of things by myself. Also, almost a year ago I reported a few bugs to a customer support, and I still see those bugs from time to time. E.g. I don't think it's necessary to have a "death" item in a dropdown regarding the termination reason.... Like seriously? You guys already have "other" and I personally think it's enough
Alternatives Considered
BambooHRReasons for Switching to Sage HR
We were presented a demo and decided it had the basic functional for our Company size- Industry: Staffing & Recruiting
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Very simple tool for employee management
Reviewed on 28/01/2023
Sage HR services including timesheets, core HR, performance, shift scheduling and leave management...
Sage HR services including timesheets, core HR, performance, shift scheduling and leave management handle all difficulties in a single window. Provides a scalable and simple platform for staff time management, removing the need to instal antiquated management on-premise software. Similarly, initiatives developed in response to feedback session objectives assist us in making our attempts to improve visible.
Pros
When it comes to personnel management, it works flawlessly. It does an excellent job in this regard. Employees can use this service to request time off, vacations, and sick days. It's also great for sharing documentation. It is simple to grasp, modular, and adaptable. Because it is based on the cloud, it is also efficient and scalable. It is particularly developed to turn potential into an advantage for small and medium-sized businesses.
Cons
Though the user interface could be much better, allowing for a more seamless user experience. It is customisable, but the basic remains the same for everyone. It is currently not able to add two events on the same day, and some work is required to fulfil international rules and requirements for multinational corporations.
- Industry: Accounting Software
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Saves alot of time
Reviewed on 04/03/2023
We now provide reports on leave,vacations and vacancies and time management and the communication...
We now provide reports on leave,vacations and vacancies and time management and the communication between management and workers is quick, clear and fair
Pros
Shift scheduling ,helps us to see how many people we need per shift so that we can maximize the production without compromising with time allocations per shift and it's also good to not strain people with lots of work that could have just been well consolidated, and i love the fact that this can be done remotes almost like you're in the office.
Cons
There is absolutely nothing I'd on this software,it makes the interaction with the daily work proceedings so easy and i feel on top of my game since we use it
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Little expensive but has everything
Reviewed on 09/12/2022
Overall it was awesome experience and we all loved using it. Just had to let it go because of the...
Overall it was awesome experience and we all loved using it. Just had to let it go because of the heavy price it was charging us when there are other affordable/better alternatives in the market
Pros
Sage HR is a complete HR solution. From employee onboarding to training, leave management, KPI calculation, everything works like a charm!
Cons
It's a little bit expensive to maintain when you've higher number of users/employees and the customer support is a bit non-responsive.

- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
CakeHR Review
Reviewed on 15/08/2019
Pros
CakeHR software design is simple and user friendly, the tool is very useful for organization set up it helps to know who is off duty and reason they're off duty. Their well designed mobile app makes the software more easier to use. Their customer support response rate is great.
Cons
Uploading document can not be segmented to some specific member of the team, the document will be sent to the whole team, unless the document is uploaded individually and this can be so stressful to do. CakeHR needs to improve their service feature in order to perform advanced functions.
Response from Sage
Hello Damilola,
Thanks for leaving a review, and mentioning our support team, they always try to go above and beyond!
A solution to the mentioned issue is just a few clicks away, please contact me directly so I can give you more details. I will make sure the process of adding documents will be less stressful for you :)
With thanks,
Viktorija
- Industry: Management Consulting
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
easy and fast software.
Reviewed on 13/12/2022
for two years of use and this software will always be within my reach. I love the flexibility of...
for two years of use and this software will always be within my reach. I love the flexibility of the software.
Pros
this software is an incredible, efficient management of my staff, editing pay slips, remote management. I love this software.
Cons
adding certain headings is complicated in my opinion.
- Industry: Computer & Network Security
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best and most recommended cloud-based human resource management system
Reviewed on 08/03/2023
Using Sage HR this far, I must say it is one of my best and I recommend it to users
Using Sage HR this far, I must say it is one of my best and I recommend it to users
Pros
Using Sage HR, It has been amazing first from it's friendly user interface. I love the user interface for that it is quite easy to use and understand for first timers
Cons
I haven't experienced any negativity impacts using Sage HR
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent Product
Reviewed on 16/02/2023
Excellent product
Excellent product
Pros
Easy to use the product, and well structured
Cons
seems all perfect, did not use other product to compare the same
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
A solid option for a startup and SME
Reviewed on 19/06/2019
This has been a great solution to managing the day to day HR ops. I also like that i feel that i am...
This has been a great solution to managing the day to day HR ops. I also like that i feel that i am contributing to making this product better such is the interaction with the CakeHR team. I am starting to reach some scalability limits but this software is evolving and i wouldn't hesitate to recommend it to a startup or SME.
Pros
It has all the standard features you need at a budget friendly cost and the customer support is responsive. The UI is intuitive, even for the employees who didn't really need any training to use it. I also like the G-Suite and Slack integration.
Cons
It needs more feature updates to have better functionality and scalability - the support team and community is pretty good at taking on requests and fixing bugs though.
Reasons for Switching to Sage HR
Cost and required featuresResponse from Sage
Dear Edward,
Thank you very much for your insightful review! Do not hesitate to share your ideas with us, your feedback really matters :)
With thanks,
Viktorija
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Cake HR is a Strategic Partner for Findasense
Reviewed on 18/06/2019
Has helped us a lot in the optimization, automatization and agility to handle our employee data and...
Has helped us a lot in the optimization, automatization and agility to handle our employee data and processes like leaves, feedback, goals, etc.
We have established an alliance with the Cake HR team and this has allowed us to customize the app to our and being able to find solutions to our daily needs.
Pros
Intuitive for its use, user friendly, modern look, flexibility in workflows and constant improvements in the app.
The best part for us is that we have constant contact with the support team and work very closely in designing processes and workflows to respond our internal needs.
Cons
We are working on having a more horizontal structure and be able to install a collective decision making process. So far Cake HR needs for everyone to have a "manager" for approvals in many of the processes so sometimes we need to think around that.
This is not a mejor limitation since the app also allows for some processes to have automatic approvals, but would be interesting to evaluate new organization models.
Response from Sage
Dear Laura,
Thank you for having taken your time to provide us with your valuable feedback! Our goal is to keep new and existing CakeHR features fully customizable, therefore options for different organization models will be definitely considered :)
With thanks,
Viktorija
- Industry: Computer & Network Security
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Cake-hr for time-off management
Reviewed on 08/08/2018
It's nice tool to solve a problem of availability visibility in the distributed team, easy to use.
It's nice tool to solve a problem of availability visibility in the distributed team, easy to use.
Pros
- easy UX and UI
- convenient dashboard
- ability to create different policies for various locations (if you have a distributed team it's fantastic)
- integration with a google calendar & slack bot
- custom actions to be done after a time-off request is provided
- mobile app available
Cons
- documents storage is not convenient for users and search
- had few cases with support team when did not receive a reply in time
- would be great to have a follow-up for managers if they do not approve/decline the request of their direct reports
- request for few hours per day does not allow to give precise hours, simply [number] hours in the first/second part of the day. I would prefer specifying exact hours
Response from Sage
Hi there, thank you for your feedback! :)
I'm pleased to hear that you are enjoying your experience with CakeHR and I am sorry to hear that you felt our support team had't replied in a timely manner. I can ensure you that we are working hard on making sure every customer's needs are addressed with accuracy and efficiency, and we are constantly looking at the ways to improve our service, and your feedback is much appreciated.
As it happens, our Document storage UI is being improved as we speak so if you have ideas how it would work better for you, please get in touch with us!
Speaking of TO requests, there is a functionality to specify hours for part-day request, however it depends on permission settings defined by Admins at your company.
I'd love to take our conversation further, so please do get in touch and we will find the answers! :)
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent Product!
Reviewed on 18/06/2019
Pros
Managing Time Off for multiple teams and multiple types of time off. Makes it very easy to see where everyone is without having to manage a company calendar. Easy to use on the go with the mobile app and emailing capabilities. Easy to accept someone's time off request within the email with just a click of a button. Absolutely love this tool for our team's time off.
Cons
Can't set the admin to send me just my team's requests, so I get a lot of emails for our whole company. very hard to edit time off requests. Don't like that after it's approved, it's hard for the user to go in and change their request and be assured it's logged correctly.
Response from Sage
Dear Julie,
It's so exciting to see that you are enjoying both, our software, as well as the app! :) It's so important to have the ability to manage work-related tasks on the go, right?
I'll contact you directly, so we can go through the permissions and time-off settings to arrange them in the way it works best for you!
With thanks,
Viktorija
- Industry: Individual & Family Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Simplifies are HR needs
Reviewed on 03/07/2019
Pros
Before using cake HR all of our time sheets and tracking where done on excel and staff had to to submit them to find out their time off, sick and vacation. Cake HR does everything automatically and gives staff real time information.
Cons
I wish time sheets weres available on mobile .
Reasons for Switching to Sage HR
PriceResponse from Sage
Dear Nichole,
Thank you so much for sharing your experience with us :) If you have any further suggestions, please do not hesitate to share them with me directly, or notify us using ''Suggest Feature'' in CakeHR Chatbot.
Best regards,
Viktorija
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
UX is great!
Reviewed on 10/06/2019
CakeHR is a much better experience for our employees than other HR services we have used. We have...
CakeHR is a much better experience for our employees than other HR services we have used. We have gotten positive feedback about it from our team.
Pros
Really appreciate the amount of effort they put into designing this app out. The visual experience is far superior to any other HR app I have used in the past.
Cons
There is additional functionality that can be hard to find, such as where to put documentation like the employee handbook. Also, I would like to see users be able to be grouped into multiple different teams or views.
Response from Sage
Hello!
I'm pleased to hear that you and your team are enjoying experience with CakeHR. I would love to have a further chat with you to review our document management feature, that is very handy in use. This feature gives you various possibilities to organize, store, as well as, notify employees on added documents, give specific permissions, so it's easier to keep a track.
CakeHR also offers possibility to add as many teams as you like. Access to team's profiles, documents, reports, and much more can be set according to your needs. There is so many options we can offer you to make your work life easier, let's get in touch so I can give you a more insight! :)
With thanks,
Viktorija
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Good Help Center
Reviewed on 12/06/2019
9
9
Pros
Everything in one place was most important
Cons
Not all functions are there which are needed
Alternatives Considered
BambooHRReasons for Choosing Sage HR
To have everything in one placeSwitched From
BambooHRReasons for Switching to Sage HR
Latvian help centerResponse from Sage
Dear Maija,
Thanks for taking the time to share your thoughts! Would be great to hear in more details about functions in your opinion are missing, let's schedule a call to see how we can make CakeHR more efficient for you!
With thanks,
Viktorija
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
User friendly and easy to use.
Reviewed on 28/01/2019
Cake handles the things we use it for well. Tracking holidays, managing certain manually entered HR...
Cake handles the things we use it for well. Tracking holidays, managing certain manually entered HR processes, but it lacks a lot of functionality which would be needed by an HR system.
Pros
Well presented and easy to use for admin and for users.
Cons
Still Missing features I would like to see from an HR control package
Response from Sage
Hi Gary,
Thank you for your feedback! :) I know that you have been in touch with our team before about various functions and features that you would like to use for your People Management, and I think we should get on a call to touch-base on our latest enhancements as I believe you will find them very useful and handy!
I'll be in touch with you directly to arrange a call.
Thanks
Ilona
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Nice but too young yet :)
Reviewed on 18/01/2019
Could be a good choice, but functionality has to be improved
Could be a good choice, but functionality has to be improved
Pros
User friendly
Flexible (at least in concept)
Cons
No recruitment module
Not enough fields in recipes (I am pretty sure that it is possible to let user to use much more variables and logic operators (jumps, triggers) and play with boolean search and complex logic).
No calendar of upcoming appraisals for all the company, which could be useful for HR service to plan the load (I mean, standard calendar table view for the whole year)
No recurrence (you should duplicate the same task manually, instead of setting of recurrence 'once per every 6/12/18 months etc")
When you change initial task itself, the workflow which includes this task, still contains not updated version. As for me, if any component has been changed, it should be relevantly changed in any more complicated structures which contain that 'brick', instead of manual searching where this component could be used and further manual changing.
Response from Sage
Hi there,
thanks so much for leaving a detailed feedback - this allows us to constantly review our product and improve! :)
As it happens, we are about to release our new shiny Recruitment module! You are very welcome to test it out in the beta version - please get in touch with me directly and we'll set it up.
We are also constantly adding more Recipe variables, and there are to meet our customers' demands. If there is anything in particular that you think should be added to the Recipes, please get in touch.
With onboarding tasks, it has to be looked at each case specifically as one scenario will not fit all and therefore cannot be applied automatically.
I would love to go through these points with as you directly I can see some very good ideas there. Please write to me :)
Thank you
Ilona
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Cake HR is a very handy tool
Reviewed on 15/08/2017
Pros
Shows how much holiday allowance is left in a straight forward manner. Very user friendly and simple to navigate around the site.
Cons
The price went up recently which isn't ideal as we're not getting more for our money. Probably could offer more things on the site.
Response from Sage
Hi Liz
I hear your concerns about the price going up but without any new features.
The pricing increase was our first in 6 years - since CakeHR began. "plans" became legacy and we made the cost much more easier to manage. The problem with the plans was that you would essentially pay double for a new hire that would take you from Plus to Premium, for example.
That being said, this year, we're releasing the following:
Timesheets & Scheduling
Performance & Appraisal management
Expenses
Training
Applicant Tracking
All of the above whilst we are also improving on the current features! 2018 is going to be a hot year!
If you want to talk about the pricing more personally, I'm more than happy to make arrangements for that and make sure you value CakeHR and your company correctly.
- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great tool to strength you company culture
Reviewed on 25/01/2017
An important part of our work culture is flexibility. Cake HR has helped us manage our time off,...
An important part of our work culture is flexibility. Cake HR has helped us manage our time off, work from abroad, work from home, and sick days policies in a very easy way, without taking time from managers, and giving transparency inside the company.
Pros
Easy to setup.
Even gives you an organizational chart as you add everyone with their reporting lines.
Integrates with Google Apps.
Easy approval of time-off requests with one click from email.
Dedicated customer support.
Cons
Some of our policies were a bit tricky to setup (non US nor European company).
Response from Sage
We love working with you, David! Policies can be a tricky thing when you have employees in other countries but I'm really glad that we get you set up and making the most out of CakeHR for years!
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
quite intuitive and the basics are good but lacking in reports, visuals and integrations
Reviewed on 27/04/2018
organizing our employee data, analyses basic reporting tools
organizing our employee data, analyses basic reporting tools
Pros
it can house the basics of HR reporting, quite intuitive when you use it, support team takes time but they are generally very helpful and really helps to resolve cases
Cons
support team replies on time and sometimes takes time due to time difference, Lack of detailed reports, downloading of all employee basic info, data integrations to other platforms, further customization and visualisations of org chart and reports could be made better
Response from Sage
Hi Shasta, thank you for the review! :)
There are many different options for you to extract reports with customised data as well as customise the visualisation of dashboard, and I will be happy to lead you through to find the right solution for you. I will be in touch with you directly to chat more specifically and answer all your questions.
Ilona Kalnina
Customer Success Manager @ CakeHR
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
CakeHR is pleasant and hopefully it will be developed further.
Reviewed on 16/08/2017
ToDo -lists and deadlines (e.g. Onboarding and offboarding activities are now under control.)
Direct...
ToDo -lists and deadlines (e.g. Onboarding and offboarding activities are now under control.)
Directories and archives (e.g. company assets and documentation)
Pros
I like especially the look and feel of the software and that it works quite intuitively. Also, the dashboards are great.
Cons
It would be great if one could configurate it a little bit more. For example the holiday practices. And the user rights, e.g. so that all users could see each others' work contact details.
Also, it would be great to have a personal training section for each member of the personnel.
Response from Sage
Thanks, Alina!
We're currently building a training section of CakeHR so you can keep track of certificates, documents and much more year on year!
Using the Android or iOS mobile app for CakeHR, your employees can view the company's directory along with employee work contact information.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Review
Reviewed on 11/06/2019
Pros
Easy set-up of policies
Flexible recipes
Good integration to Slack
Cons
No option the save configurations for reports! Really needed! Automated reporting cannot be configured in detail and custom reports cannot have their parameters saved.
Org chart is not flexible enough, only based on the direct managing lines. Hard to reflect the administration structure of approvals in it.
Also need urgently an option
Response from Sage
Dear Dominik,
Thank you for pointing out those things!
We are already working on mentioned features, let's take our conversation further and I'll give you more details! :)
With thanks,
Viktorija
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Simple software which is missing some basic features
Reviewed on 19/06/2019
I am unfortunately not that satisfied after a few months of using this system.
I am unfortunately not that satisfied after a few months of using this system.
Pros
- the design
- CakeHR is easy to use and onboard new members to use it
- tracking of time off works pretty well there
- org chart
Cons
- the onboarding management - you can' see historical tasks of yours or your team if you are not the admin of the whole system - e.g. our Office Manager can' view the whole process
- the reports - e.g. we can't get a compensation report broke down to names and amounts
- filtering in the calendar
- connection to other systems - the Slackbot is very easy, no synchronization to Google Calendar
- documentation section is very chaotic
Response from Sage
Dear Lucie,
We're sorry to hear about your experience, I understand how important this is to your workflow. I can see that we are already working on some mentioned features and some are already done. I'll schedule a call so we can discuss in more details issues you are currently facing as well as to proceed with better feature prioritization.
We deeply apologize for the inconvenience that we have caused you. We value your opinion and will definitely use it to improve our product and make it even ''stronger''.
With thanks,
Viktorija