SAP Customer Experience Reviews

The hybris application have lack of clarity and more features inbuilt and inefficient solution and improve the optimization of your business.

I have not yet identified the failure of my application or organization level. it boosting my skill as well as improving the lot of additional feature. The one thing needs to delivery new add-ons on quarterly basis

I like the extensive set of tools and capabilities that SAP Customer Experience offers, which makes it simple for businesses to manage client contacts, track customer data, and assess customer satisfaction. The platform's real-time data helps organizations understand client behavior and make wise decisions, allowing them to respond quickly to changing customer needs. Businesses can tailor the client experience to their specific needs thanks to the platform's inherent adaptability.

Only one aspect of SAP Customer Experience irritated me: its high price in comparison to competing customer relationship management platforms. For users who are unfamiliar with the SAP platform, it may not be the easiest to use.

I really like that it can be used for many different things. We use it for everything from customer relation management to inventory tracking.

The thing I like the least has more to do with the setup we have rather than the software itself. We have customized it so much that any support or looking online for help is useless.

It has great functionality to store and input customer data. We found integration with other systems easy to accomplish. I do think this is suited to larger companies than small ones.

It is a large system with many screens and places to input data. For smaller companies I think training was lacking in how to fully implement customize the system. It also ran very slowly for us.

A few things in my opinion. I used this CRM for 2 years because the company I was working on had implemented it as a partner.
I must say that as a discrete expert of CRM software this is the absolute worst that I have ever used.
And for what it costs, I really don't think it's worth it.

Limited functionality, especially considering the cost per license.
Quite closed system, difficult to integrate with third-party systems.
Assistance almost non-existent, slow and non-conclusive.

Extensive features & one platform for generating reports,creating leads, customer exp.

Can be more stable product & more features can be provided.

Excellent features, and quick and easy to handle.

More graphical view, would have been more success to this product

The ease of working, speed of the application for businesses. The Purchase requisitions can be sent to the top management with in fraction of seconds. This can be used to check the Process flow chart and live status of any operation and availability of any stock in the premises.

This is bit complex to learn, Some training is needed for it's usage.

SAP CRM 7 hosted on web. That is most interesting thing.

Sometime it run little slow as it is hosed on web so speed should be improved

The most important feature of this product is WebUI. You can configure the WebUI all the way you want - Navigation bar, report area, etc. Moreover, this product supports One-Order Framework. Every transaction type is processed in a single transaction code. This provides user an ease of access.

There are not major drawbacks of this product, but to provide comprehensive and end to end business solutions, this product must be integrated with other SAP products like SAP ERP, BI/BW, PI/XI, etc. Licensing cost is more, so small business need to consider pricing before planning implementation.

SAP products are top of the line. Very robust, but I'd much rather have too much at my fingertips than not enough. Very convenient to have so much in one place, instead of disjointed in different tools. Absolutely love the software.

Only thing I can say that could be seen as a negative is that it takes a while to "get down." For someone who has never used CRM before, it may take some extra care in training. But the wealth of information in one place is priceless. I'd rather take time training someone for this tool and have impeccable efficiency than easy training in multiple tools and sacrifice time.

In SAP CRM, there are various modules like Service, Sales, Marketing etc. Service module provides extensive features including service orders, service plans. You can manage your company's sales through Sales module. Marketing consists of lead, campaigns, loyalty management etc. It is a poweful tool for any large business.

SAP CRM has WebUI, which is difficult to customize but easy to configure. You require a lot of SAP WebUI programming to enhance this WebUI.

I like that the CRM links directly to SAP and can dig out information directly. As long as information is loaded in SAP, it is in CRM

It can be PAINFULLY slow. I understand that there is a huge amount of data, but it would make life easier if it didn't have to chug through the data. Simply entering 1 ticket can double the time it should take as CRM loads/saves..

Its allows you to process cash transaction in real-time. It provides the ease of tracking volume of transaction on a day to day basis. In addition, it aids the audit of possible theft and fraud transaction.

The license for the system is very costly. Also, one person at a time can use it. Multiple usage is not possible so you have to wait for the other user for you to proceed with your transaction.

Having already been a customer of SAP for our ERP needs for a while it didn't take a huge leap to look at the CRM offering, and after a short adoption curve, we were able to set up the CRM side, working with a bespoke software on a PDA device to deliver information to the field agents who were the ones needing the information.

The interface was clunky, and quite slow. The gannt view of work orders looked ok, but updating could take longer than necessary and didn't offer much flexibility

Can be customized according to user requirement with the help of Enhancemnets and ZTables.

Standard table entries cannot be rectified directly and correction programs need to be build.

I enjoy the ability to be able to filter the fields any way imaginable. Allows to quickly find the information in the order most important at that time.

Unfortunately it moves a little slower then I would like it do. I find delays from typing to fields presenting notes and from moving from screen to screen,

In the past you needed twovhybrid tools to create a category or content page. Since the update you can now do it all in back office which is so much more convenient.

The synchronization function has not worked worked the best since the update.

We like the user friendly aspect of SAP CRM. Everything reads well together. The reports that we are able to use are also EXTREMELY easy to use.

The software is fine, out network goes down often which is an internal issue. There are really no Cons for using this software.

The new backoffice interface is way more user friendly that the previous HMC console

Standalone cockpits are still very slow and not very intuitive