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1613 Reviews

- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
It's not just a project management tool
Reviewed on 13/02/2019
We have been very pleased!! We have a dedicated team who knows us by name and is always there to...
We have been very pleased!! We have a dedicated team who knows us by name and is always there to help!!
Pros
I implemented my first system for production home building in 1991, so I have a little experience in this area. After trying 2 other competitors on a trial basis, we selected our first choice, BuilderTrend to help us manage our projects. It is customizable and also follows standards which help you efficiently manage your business whether a new builder, remodeler or other home improvement type company. But, the best part has been adoption and the response of customers. We actually remodeled two projects for the same customer while they were out of the country. The communication features in BT facilitated what would not have been possible in the same time frame in the past plus processed payments. Using BuilderTrend has been a great marketing tool to set us apart from the competition.
Cons
Subcontractor use has been our biggest roadblock as it takes more training with some and reminders to get them to use the software.
Response from Buildertrend
Stacy, thank you so much for your 5-star review and kind words! We are so happy to hear how well Buildertrend is working for your company.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Customizable Software
Reviewed on 14/06/2019
Prior to Buildertrend, we had to use three programs to manage our jobs and purchase orders, now we...
Prior to Buildertrend, we had to use three programs to manage our jobs and purchase orders, now we just use Buildertrend. We are saving time and are able to keep everything in one spot!
Pros
I love that buildertrend is so customizable. The software was able to be tailored for our specific needs while many of the other programs we looked at were not. The purchase order feature has allowed us to streamline and reduce our expense processing time. The app works well for our field operations and sales reps. Tech support and online chat people are very helpful in quickly answering questions.
Cons
Although it's infrequent, we sometimes struggle with internet connections in storm/rural areas and the software does not have an offline mode. I dislike the receive payment feature as you can't record a payment by itself, you do it inside the invoice and although you can receive partial payments, you can record multiple checks in the payment box
Reasons for Choosing Buildertrend
Large job management - scheduling multiple scopes for multiple buildings, purchase order management between people in the field and admin, customizable document/photo folder organizationReasons for Switching to Buildertrend
The software was customizable and was able to alleviate my pain points with our software and allowed us to reduce the number of programs we were using. The staff was very knowledgeable about their product, and designated me a rep who was familiar with construction and our accounting program for integration.- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Feedback on current satisfaction with BT
Reviewed on 14/06/2019
We are trying to run most of our construction business on BT, and use many parts of it, however the...
We are trying to run most of our construction business on BT, and use many parts of it, however the more we use the more we find things that are not very flexible, and of course if I can't resolve an issue when it arises it costs me much more time to deal with it once you folks are back working...
Pros
It does seem to have considerable functionality... some of which has been very helpful to us
Cons
Where to start. Response time is slow, even when I am connected to fibre. Some of the functionality is hard to use.. For example we are using the leads features, but it seems like we need many clicks to get a decent summary of a lead.... The window where activity is stored is very small...and does not seem expandable... so we can only see 2 or 3 lines of the data at a time....ie no ability to enlarge the window.
Next, I have enrolled in the credit card payments...and was helped initially by a BT specialist....but then was handed off to Wepay. After 2 weeks the account is still not set up. WePay regularly send emails asking me to submit documents I have already submitted.... I do and then the send another email asking for the same documents.... I reply asking to talk to someone...but no one seems interested in talking...only sending confusing emails.....
The hours of the help line seem very limited... As I try to grow my business I need to do considerable admin work after a shift has gone home...but so has buildertrend. Folks on the help line do work hard to resolve issues, but are often not available...for example.... the whole support team seems to be required for the same regular internal meetings... In an ideal world the customer would not have to wait so long for help.
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Good PM Software if you think outside the box
Reviewed on 13/06/2019
Overall I am happy with our investment into Buildertrend, but we have also put a lot of work to get...
Overall I am happy with our investment into Buildertrend, but we have also put a lot of work to get it working for what we need. It can be very time consuming to solve how you operate in Buildertrend unless you use it at a very basic level. They really need to walk you through how to set up and use Buildertrend as a new user and how to more fully customize it for your company needs.
I have not been very pleased with how slow and unresponsive they have been in implementing changes. They need to take customer feedback more seriously and utilize their customers who are heavy users to help show them how to improve the software.
Pros
I really like that there is unlimited storage and that since it is cloud-based, everyone sees the same data as soon as it is entered. There are also ways to customize the software in several areas, especially To-Do's. Permissions are very granular which can be good, although it can be complex as well.
Cons
Understanding how all areas of the software interact is complex, you can't customize fields in Events/Schedule, most of all I dislike the search and filter settings. They are very poor and make it hard to deal with large data sets. Their filters are missing exact matches between items in the same category. There are a handful of other little complaints, but they really need to add custom fields to Events and then update their filter settings to allow exact matches only and also use standard search engine criteria in the text fields.
Reasons for Switching to Buildertrend
The overall value of the software and the variety of features.- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Buildertrend is simple to use
Reviewed on 13/06/2019
Pros
Buildertrend is super simple for even the lowest tech person. It keeps all our data in one place that all employees can see. Communication is so much better with this product!
Cons
Only one complaint - There's no way for the users to record their lunch break so that we can conform to CA regulations, also there's not a way that I know of for the employee to electronically submit their timesheet info with a signature
Alternatives Considered
ProcoreReasons for Choosing Buildertrend
Pro Est was so hard to set up and keep maintained. Also didn't offer barely any functionality except estimating.Switched From
ProEstReasons for Switching to Buildertrend
CostResponse from Buildertrend
We appreciate your review and feedback, Kris! I have passed your suggestions about the lunch break and electronic signatures for timesheet info on to our Product team.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Taking the stress out of Managing
Reviewed on 10/02/2020
We had 5 programs that we were using to manage the projects. BT was able to reduce us down to 1. ...
We had 5 programs that we were using to manage the projects. BT was able to reduce us down to 1. Overall its been a great program to use and it has helped us stay on schedule. It helps clients know where they are at and how much they owe. It helps us know if something has been billed/invoiced and helps us manage change orders. Great Program. Phone app is great also.
Pros
It covers all the aspects of managing a job; from when the lead is created, to when the job is done. It gives you the power to customize, to a point, the program to fit your company and allows you to make changes on the fly. We keep up on the schedule daily but the schedule keeps our jobs running smooth. The time-clock is top notch and it communicates with QuickBooks. Overall, its the whole package and it all is two thumbs up.
Cons
The ability to customize certain things, like tabs or change the wording. All other items Builder Trend fixes as we bring them to their attention.
Alternatives Considered
CoConstructReasons for Switching to Buildertrend
We felt BT would be easier for our clients to use and navigate.- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Your business needs processes!
Reviewed on 04/02/2020
BuilderTrend helped us design and implement a purchase order system that has significantly reduced...
BuilderTrend helped us design and implement a purchase order system that has significantly reduced job profit slippage by getting our trades and suppliers on board with accurate expectations and proposals before the project begins. BuilderTrend purchase orders facilitate the communication that is essential to keeping a project on budget.
Pros
BuilderTrend offers a comprehensive approach to managing customer interactions, project development and construction management. Implementing BuilderTrend will help you define processes for the key elements of your business - the processes that help you make the most money!
Cons
BuilderTrend integrates with QuickBooks desktop but the interface can be a bit clunky. It does work but requires a bit of patience, as do all things QuickBooks.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great product
Reviewed on 04/02/2020
The software has made me more efficient and thus gives me an advantage over my competition. I...
The software has made me more efficient and thus gives me an advantage over my competition. I spend most of my time in my truck at job sites and it allows me to take my office with me and continue being productive.
Pros
How easy it was to setup and use. The fact that me and my crew can access Buildertrend from my desktop, laptop, ipad and iphone. Keeps me up to date on my appointments and to do. To develop an estimate is easy and quick and it keeps all my information in one central location.
Cons
The software can use some more ability to work with custom fields. The software does not capture company names, which we use to develop proposals. When I print an estimate I have to come up with creative ways to insert the company name for my commercial and governmental clients.
Alternatives Considered
CoConstructReasons for Switching to Buildertrend
It seamed easier to use and could be accessed on multiple platforms, i.e. desktop, laptop, ipad, iphone, etc.- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best project management software
Reviewed on 04/02/2020
The Builder trend University really helped me understand the ins and outs of the program. There is...
The Builder trend University really helped me understand the ins and outs of the program. There is so much to this app that I strongly recommend new users attend the University.
Pros
This software is easy to use and fits our company model well. The customer service is amazing! The video tutorials are easy to use and understand.
Cons
The estimating section is difficult to navigate when each project is unique. I can't create a template for repeated use.
Alternatives Considered
ProcoreReasons for Switching to Buildertrend
As a residential custom home builder Builder trend works the best for our business model. It allows us to create custom fields and is more geared to residential construction then other programs.- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Good Program
Reviewed on 29/09/2020
We've always had a great experience with builder trend. If there are any issues help is a few...
We've always had a great experience with builder trend. If there are any issues help is a few clicks away and usually gets sorted our quite quickly. As mentioned earlier its a shame the pricing is going up as much as it is.
Pros
This program helps track our costs with purchase orders and change orders. We do rough scheduling and the daily reports helps clients see what is being done on site daily
Cons
They recently came out with a new pay structure which nearly doubled the costs of the program. Its a shame as we are now looking elsewhere for a program that has many of the same functions.
Alternatives Considered
ProcoreReasons for Switching to Buildertrend
It was a a user friendly, and cost effective management tool.- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Builder trend User
Reviewed on 04/02/2020
Its been really good and really helpful in professionalising what we do more and more which is...
Its been really good and really helpful in professionalising what we do more and more which is really important to our company ethos.
Pros
The software is so clever it is almost too clever. There is so much covered for the construction projects that we don't actually use everything (yet). We have integrated a lot into our day to day working practices and we love instant access to vast quantities of information in one place. It helps track and record so much which is really important. One of the biggest gains for us is that we track changes better and upgrades more and more meaning we are getting paid for what we are doing and we are more accountable but so are our customers and their changing demands. This also helps avoid disputes as often its all in writing clear and concise. we have adapted a lot to our own taste and needs which i another great benefit of the software
Cons
Some of the accounting package link-up can be frustrating and we lost a function recently which was not particularly helpful for us and was driven by other contractors needs who use the software. Generally, it is adaptable and you can feedback these types of things but we felt like bigger contractors have more clout and we are also not in the USA so feel a little isolated and translation sometimes a small issue. There is also a lot of functions and some we have not quite worked out if they fit or even how they fit but again this may be translation and what we do use is more than enough. Training across contractors is also quite a mission and still ongoing but we keep going and it pays off.
- Industry: Commercial Real Estate Software
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 2.0 /10
I am a horrified customer forced to use this product to refit condos destroyed by Hurricane...
Reviewed on 05/12/2018
It looks like a well thought out package. It would be so much better if users could change...
It looks like a well thought out package. It would be so much better if users could change selections. Road Runner said it is not possible, because the construction company needs to protect itself, in case a user changes an item after construction starts. Hogwash! Use a time stamp. Take a snapshot! Freeze the app at construction start date. There are many ways to skin that cat.
Pros
Pictures, prices, all available in one spot.
I love the fact that I can view by location, or category. But it is impractical to use because there is so much dead space between items.
It is great being able to tally up costs as you pick items. unfortunately the costs show up in the wrong fields. See the cons section for more.
I really love the pictures and the details. the fact that I can see multiple images , in different rooms of the floor that I picked, for example.
Very intuitive.
Cons
Summary Price information is all wrong. My total price and remaining balance are the same! How can that be? As I pick additional items the dollar figure under selections made goes down. How can that be? I have no idea what my condo rebuild will cost me.
It takes 500 click for me to pick flooring for 1 condo. I should be able to say "I want Tile- Wood Plank- 6"x 24" Lumber Gray tiles throughout". It takes hours for me to record what should take 1 minute!
Each section is organized difrently. in the 1st section (enterance) my tile is 1st on the grid. Then on the second(Kitchen) it is last! This makes it so hard to search.
If I look at a category view, there are page, after page of blank space between items, making it impossible to use. I have to go through 10 pages to move between flooring selections in this view making it useless. The same hold true for the location view. I suspect this is a function of the data loader, but the company and project managers always say "that is the way BY works" When I complain to Road runner restoration they say they can do nothing about it. They state they cant modify the software!
The user has no capability to undo selections! So if we make a mistake we need to wait a month for the construction company to make changes.
Items .
If I logon to two units in the same webbrowser, one overwrites the other! Aaaah!
Response from Buildertrend
James, we are really sorry to hear about your negative experience. We strive to make sure all parties that are using our platform are getting the information they need. Buildertrend can be customized to fit many needs from many different types of companies. We will reach out to the Buildertrend account owner to make sure they are aware of all permission settings. Thank you again for your feedback.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Could Be a Great Solution for a General Contractor with Large Projects
Reviewed on 17/07/2018
Overall, BuilderTrend seems like it could be a good solution for companies that build homes or do...
Overall, BuilderTrend seems like it could be a good solution for companies that build homes or do other large projects like that with subcontractors. It definitely is not designed for companies that do small jobs or many jobs with one client. Be ready with questions when meeting with your BT rep during your 90 day trail time. Have them show you how things are done so you understand how it works 100%. There were a few features that were promised to us, but then when we asked more specific questions, it turned out that those things were not as promised. However, probably a great tool for a general contractor needing to stay organized and wanting to stay transparent to clients!
Pros
- Time tracking with overtime automatically calculated.
- Job costing with custom jobs/types. Can generate reports so you can see effectiveness of employees.
- Different views for job schedule which can be nice - calendar, agenda, gantt.
- Can store unlimited photos, videos, and documents. All are organized in folders and can be shared with the client easily.
- Can assign multiple employees to jobs as well as subcontractors and their prices and information.
- It will show your current costs, so you can see how much the job is costing the client in real time.
- Most everything is customizable and template based.
- You are assigned a specific rep from BT that will answer all questions and do live training with you - Very helpful.
- There are a fair amount of videos available online from other users who are also using the software.
- Effective for companies that deal with large jobs with many moving parts and subcontractors.
- Client portal for each job that includes notes, pictures, videos, progress, invoices, etc. This all can be hidden from clients as well and customized to how much information you are wanting to share.
Cons
- Calendar feature doesn't allow you to drag and drop jobs or scheduled items and also allow clients to view it. You can either drag and drop or have it be viewable to clients. This is fairly simple to switch back and forth, but it adds extra steps.
- App is not user friendly for employees or technicians. There are too many buttons to press.
- This software only works well for companies that handle large jobs that are long term with many elements.
- To-do's are fairly simple and not well designed. Great that you can add photos, videos, docs to each checklist item. But there's only 1 checkbox per item, no title for the item, and no way to make the to-do list required for employees.
- If you don't press "save" after uploading photos/videos or writing notes, they will disappear and you can easily erase notes. No window that reminds you to save work before moving on.
- Extremely job-based. You must chose the job and then you can view schedule, clock in, add notes, complete checklist, etc. Not easy to view all jobs at same time.
- No line items for invoices.
- Client portal is set up to be job-based and not client-based. That means every job will have to have a different username for the client to log into.
- Overtime that is automatically calculated doesn't automatically calculate a higher rate on the client's budget.
- Learning curve is overall fairly steep. As a fast learner and pretty technically able, it took me a while to figure out how the software worked. Not super intuitive.
- Not a very updated or attractive look.
Response from Buildertrend
Ethan, we very much appreciate your detailed feedback! We would love to have a member of our Product Team contact you to hear more of how we can make Buildertrend a fit for your industry. Thanks again!
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Buildertrend changed how we do business.
Reviewed on 13/06/2019
This program is integral to our operations, and I am looking forward to eventually using all of the...
This program is integral to our operations, and I am looking forward to eventually using all of the functions it is capable of. I am still learning!
Pros
Using Buildertrend replaced an entire full time position, at least. It allows the information from the Sales to Project Management to Accounting to be all in one spot and easy to use. The project records are complete from lead opportunity stage to completion- which is incredibly valuable.
Setting up the software took time and effort, but it was mostly transitioning that took the most effort. But every time I am not sure what to do I just call the Customer Support and my problems are solved! It is an incredible service.
We have spent the last year and a half streamlining our business to remain competitive in a changing market- and Buildertrend has allowed us to reach the next level of business.
Cons
There are some functions that could work better for us (ie: limited things you can do with a project while in lead opportunity status etc) but there are constant updates and changes being made to the system. I am confident that there will continually be developments to suit our needs better.
Another challenge was getting all of our vendors on board to accept PO's from the program etc. Also- the fact that the emails come from buildertrend.com instead of my own email address is confusing for some of our clients and vendors. Some clients have so much difficulty with their Owner portal that we have to accept sign offs outside of the system- which I hope to change.
Response from Buildertrend
Thank you for your 5-star review and honest feedback, Bridget! We love to hear that you are utilizing our unlimited customer support - they're always there for you and your team. I've passed the issues you're having onto my team and I hope we can get those fixed for you soon!
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Robust program-needs refined
Reviewed on 02/07/2019
The schedule keeps jobs on track. The PO process keeps costs in check. The time card keeps man...
The schedule keeps jobs on track. The PO process keeps costs in check. The time card keeps man hours job costed.
Pros
It provides a solution for managing a construction company
Cons
although the program performs many tasks, and even more than we need, it is glitchy and does not provide a smooth experience. When we click on windows to update budgets for instance, the windows flash and reload and resize multiple times. I have tried different browsers and different devices. This is not a user problem, but a problem with the way the data is served up. To perform some routine tasks, there is too many clicks required to get where you need to go. Too many windows and drilling down to get a number changed etc.
Too many places for messages to be hiding. Customers send a message and think we have it, but we have at least three places to check to find the message. Sometimes, messages that come to email cannot be replied to. Very frustrating.
BTW: We used Co construct for a while and liked the flow of the program much better. It ran smoother and was much quicker to get what we needed. It kept the spec sheet in front of the customer and kept good organization of communication. We switched to BT because of job costing and the time card feature, which we now understand are available with CC.
Another huge grind, the budget sheet does not do a good job of showing the running cost on the job and whether we are over or under our budget (variance). Several reports can be created, but none of them do that. We have to export to excel and manipulate it ourselves. Seems like this should be a basic function. CC does this well also. Just sayin' :)
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Game changer for our daily operations
Reviewed on 13/06/2019
Overall we've had a very positive experience and don't foresee us switching anytime soon.
Overall we've had a very positive experience and don't foresee us switching anytime soon.
Pros
Having one place to manage all of our field operations has been a game changer. Especially the iunlimited document & photo storage -allowing us to grant access to all paperwork and details to the field team with just a few clicks. The flexibility of the scheduling platform and ability to connect tasks and create interdependent "living" schedules is great and the ability to have multiple levels of permissions for subs/clients & our team is very comprehensive as well and allows us to customize for the way we use the system.
Their customer service is top notch and there is always someone available to chat about an issue and they are on top of any issues with updates and consistently adding valuable features to the platform based on very specific user feedback.
Cons
I think they need more work on the Lead/sales managing side of the platform -we had been using ACT customer management system and would love to have the ability to also manage all client contacts and leads in Buildertrend but it is not nearly as comprehensive although they did just roll out a reports function that will help I think more option for customization would be helpful. Even if they were able to integrate with ACT or the like.
I also wish they integrated with more accounting software as we use Sage and it is not supported. Admittedly it is not as common as quickbooks but the lack of integration creates more work for us on the accounting side of things.
Response from Buildertrend
Thank you for your kind words and review, Jennifer! We also appreciate your feedback on our integrations and our CRM - I will pass that feedback along to our Product team. Thanks again!
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Strictly on the project management side things are good (daily reports, calendar, to dos,...
Reviewed on 12/09/2017
There are additional comments on the forum and with Derek (from a several months ago). The pain...
There are additional comments on the forum and with Derek (from a several months ago). The pain points we were trying to resolve were not resolved with BT. One pain point was dealing with project management. Sharing plans, having daily reports, seeing who is on the job, the calendar, having budgets in an easy, central place, etc. Those were addressed. We were also wanting a program to manage POs /contracts from PO to final payment -dealing with lien releases (all of them, progress, unconditional, final). Allowing for subs to progress bill and deal with change orders and retention. This was not better, in fact we are double entering data and having to extract to DocuSign to get what we need completed.
Pros
Project management. daily reports, calendar, to dos, bidding, having a budget, documents, mobile app, templates
Cons
all things financial - PO's, Lien Releases, integration with QB (need to have PO's and budget integrate), subs submitting an invoice (shouldn't be all or nothing), progress billing. Securing areas of use. Not getting a sub report (with custom columns so we can print a list for customers). Not having custom fields in the PO. not being able to remove former employees from the list (make inactive, like subs). reminders on the bell are always wrong or not relevant. Not able to have a change order directly associated with a PO so we can see the full value of the contract with changes. Managing retention. No PO approval process (internally route). Unable to get signatures on additional lien waivers. Time it takes to push from BT to QB - during billing there is a long delay. Constant circle of death. Unable to pull up vendor from a PO or add a new vendor from PO. With Bills and POs we should be able to select on that bill/po if we want it added to the budget / new expected. On the budget we should be able to select which columns are viewed.
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
Reviewed on 09/12/2012
Willet Construction, Remodeling Specialist has been in business for 17 years. Our goal is to give...
Willet Construction, Remodeling Specialist has been in business for 17 years. Our goal is to give Top Quality Service including Top Quality Craftsmanship. We are a Residential Remodeling Company that will do almost any type of project. We strive to create an enjoyable remodeling experience for our clients, so they will use us again and again.
During the growth of our company, it became apparent we needed a production management system to communicate with our customers and within the company. I became aware of BuilderTrend while being a member of Remodelers Advantage. We had been using our own spreadsheets and calendars for customers project. Our Change Order process was slow and hard to keep up to date. I took a look at 3 different programs, and decided that Builder Trend met the needs we were looking for.
We have been using Builder Trend for exactly 1 year now. We are extremely pleased with how it has improved so many areas of our company. Our customers love the communication system and seem to be able to use it with much ease. The Change Order & Selections process is so wonderful to keep us and the customer up to date.
Using the calendar for the job schedule is so easy and the customers appreciate knowing what will be happening on a day to day basis. We put our payment schedule on the customer calendar so they know when all payments are due. Customers are sending checks exactly on time, sometimes even before we send out an invoice. Cash flow has never been better for our Company due to the customer knowing exactly when to send payments.
Builder Trend has been extremely easy to learn. Technical Support has been extremely quick in responding to our needs. They are very knowledgeable about their product, and usually have answers for our requests immediately. Any time we need training on something, they are quick to set a date and time to cover any information we need.
With the help of Builder Trend, we have grown our volume of completed jobs this year without adding more employees. This has resulted in Willet Const. having it's largest and most profitable year of our 17 year existence. And we hardly ever have any Accounts Receivables that are more than 15 days old.
With the Selections being "Approved" by the customer on line, all the people that have viewing rights know exactly the product being used on each job. This way when our salesperson/designer are on vacation, anybody else in our office can answer questions from subs or customers about a product without having to bother the designer while they are on vacation. That way the job keeps moving smoothly, and our employees can enjoy their vacation without any worry about work going well while they are gone. This is especially nice for myself as the owner to go on vacation and leave work completely behind.
I also like that Builder Trend keeps improving their program. The "Leads" tab is great to know how much potential work we are estimating. And it helps organize our meeting schedule with our potential customer throughout the designing and estimating process.
- Industry: Renewables & Environment
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
A Perfect Business Tool.
Reviewed on 06/08/2019
Buildertrend is an integral part of our company, it helps in our company operations from the lead...
Buildertrend is an integral part of our company, it helps in our company operations from the lead stage to sales and from there onwards to installation & collection stages with a track record of every single day.
Pros
- We can upload all project-related documents, photos & videos under the customer folder.
- We can update daily logs, which helps the team members to be on one page.
- To-Dos helps us a lot in completing our task by time.
- The schedule section helps a lot to keep a track record of projects.
- We can send messages to our customers, and other team members can also view it using the global tab.
- Under the financial tab, it gives us various categories which help a lot to our finance team.
Cons
- It takes time while loading.
- Daily logs can be edited by any team member without edit history.
Response from Buildertrend
Wasay, thank you so much for taking the time to give us your review! Makes us so happy to hear that our platform is an integral part of YellowLite.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Overall Pleased - Looking for more shortcuts
Reviewed on 13/06/2019
Overall, I have found the system very helpful!
Overall, I have found the system very helpful!
Pros
I feel the software is well developed. While I have not used every part I have a pretty good overview of the software and feel that the creators did a good job creating a system that is thorough for our industry.
Cons
What I would like to see improved is an ease to using the selections. I spend a lot of time copying and deleting things that could easily be moved around easier with some simple additions to a toolbar like copy, move to another selection / project / category... I would also like a save and close button on the selections. Each time I save a selection my screen jumps around 3 times and then I can click on the X to close the window. I realize this is a small item but it would allow me to move around my projects much faster.
I would also like to see a way to block cost codes that have not been selected on the Allowances so my team is not selecting incorrect codes when inputting selections.
In regards to Allowances it would be nice to have a total for a category that can be broken down into each item. For example, having an allowance for appliances that I'm able to put a total of $5000 as the overall allowance but not breaking each item out while still having my cost codes listed in the Allowance so the totals are captured as selections are entered. This again would be a time saver as I need to watch my numbers but often not to the level of each cost code.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Buildertrend is incredible
Reviewed on 04/02/2020
I was hired to incorporate BuilderTrend into our system for our company. I have started at zero in...
I was hired to incorporate BuilderTrend into our system for our company. I have started at zero in this industry AND with BuilderTrend. Using your computer program has greatly aided in my training of job flow and responsibility. I understand how to keep things moving forward; I get task responsibility and ownership. I feel like I learn a new helpful tip on BT every day. In fact, I wouldn't mind getting an email everyday with a training tip of the day to continue my education.
Pros
I have an organized mind. I like to keep things consistent and predictable. In this industry, nothing is consistent or predictable, so having an information base that is reliable and helpful and as organized as my mind is INCREDIBLY HELPFUL. Project managers come at me with all questions at all times and I can have an answer for them in 3 clicks of my mouse. Job status? Material samples? Delays? Change orders? I have it all. I like that as my understanding of this field grows, I will be able to customize and implement BuilderTrend to my liking and my needs.
Cons
There is so much to learn! I want to do it all, making our small business more efficient. I don't understand estimating or anything in the financial category. It can do SO MUCH, and I understand very little. It has taken me a long time to learn to make a schedule template that works for me, the difference between daily logs and to dos and scheduling, how change orders should be documented etc. But when I learn how to implement the program I get very excited. I can't wait to share the program with my colleagues and transform our job flow.
Alternatives Considered
ProcoreReasons for Switching to Buildertrend
My colleagues really hate Procore.- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best Builder software ever
Reviewed on 17/02/2020
We are creating ravening fans with Buildertrend. Our clients love it and we therefore we are...
We are creating ravening fans with Buildertrend. Our clients love it and we therefore we are happy. We can build many more homes because everything is right there for our trade partners to see and know when they have work coming up.
Pros
I love how everything about the building process is in this one spot. Very user friendly, and Buildertrend is very interested to hear on how they can improve. I love the scheduling feature and use this daily. Our clients are ravening fans and love this software because of it's transparency.
Cons
Because Buildertrend is so awesome, it sets a high bar for itself. So when there are glitches or I cannot successfully upload many pictures I am highly disappointed. But 1st world problems right?!
Alternatives Considered
CoConstructReasons for Switching to Buildertrend
More user-friendlyResponse from Buildertrend
Clint - love your honesty about those first world problems! But seriously, thank you so much for taking the time to give us your review and feedback. We appreciate it!
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Buildertrend - 2 Years later
Reviewed on 10/02/2020
Pros
Buildertrend accomplished 90% of the roles I required of it from the moment we brought it onboard. More areas of my business were consolidated in the first 6 months of use than I ever thought would happen. This allowed field workers to properly communicate with us daily via BT.
Cons
A large number of functions are not as advertised.
BTs inability to deal with tax while integrating with an accounting software poses a large challenge.
This tax issue forces us to ignore use of all customer portal faucets that deal with the finance as the figures are tax free and inaccurate representations of their costs.
Estimates are limited to one per job.
This prevents us from using it to provide a quote for clients as we frequently quote on multiple areas of renovation work and have the client accept 1-3 separate quotes which combine to form our works.
Access to the timeclock function is limited to Internal users.
Internal users have full access to any documents, photos, or other data on BT.
The lack of a permissions setting on internal users means I can't have a single staff member employed who cannot see all documents on a job despite how sensitive the information may be.
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Buildertrend Our way to scale-ability
Reviewed on 19/06/2019
Working with Buildertrend has been fantastic, taking our company to a whole new level of professiona...
Working with Buildertrend has been fantastic, taking our company to a whole new level of professionalism and efficiency.
Ryan, our BT Coach is always approachable and contactable for any issues or questions we may have.
I would highly recommend to any company to implement Buildertrend to take their company to a whole new level.
Pros
The interface is user Friendly and the tutorials easy to follow for all levels of our team. The cloud based system with live updates has allowed for all team members to access live data, Photos and videos no matter were they might be working.
Our clients have an interface and capability to be a part of the construction process and see live updates of what is happening on their new home.
Buildertrend has allowed us to implement systems and checklist all in one place available to everyone., We are now in the process of scaling our Company to build in outer regions. All easily controllable from the head office.
Cons
- Some of the windows and drop down categories don't have the flexibility to change what text is fixed by Buildertrend internally.
- Not having tax inclusive and exclusive in the owner invoices and the Purchase orders (Australia 10%GST)
- Using the selections window we have had to set up a work around to show the client a cost difference between the base item and the item they select. This results in not being able to use the selection as part of the estimate and the item selected has to be carried in from elsewhere.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Processes
Reviewed on 24/06/2019
With the implementation of BuilderTrend, we have been able to perform as a company in such an...
With the implementation of BuilderTrend, we have been able to perform as a company in such an efficient way that I often feel as though I am forgetting something. I think what I mean by that statement is that BuilderTrend has us to organized that my day to day tasks from leads, selections on current jobs, schedules, bids/estimates, and much much more is so streamline, I often feel a void internally like I am missing something. That "thing" that I am missing is stress and confusion.
This is and exceptional tool for us.
Pros
The best part about BuilderTrend is that we were able to apply our own processes we have established throughout the 38 years we have been open on a cloud based platform.
Cons
BuilderTrend is a very powerful tool. There is nothing about the software I particularly dislike, but I will say that it takes a lot of time to implement and understand the software. There are several areas that need improving/changing, however, the people at BuilderTrend are so quick to adjust. It is amazing