BigContacts Reviews

Scheduling tasks for yourself or others. Historical data of contacts with your clients, whether it was a phone call, email, meeting and attachments, even the direct marketing campaign for those special offers to all or some clients. Ability to enter social media information. Ability to see the daily, weekly, monthly calendar for your entire team. Basic or Custom reports.

No place to enter time (duration of a call). No way to click on the client's twitter, facebook or linkedin feed.
Ability to look up a contact via telephone number.

BigContacts is completely customizable.

Sometimes it can run a little slow, and freeze up.

Big Contacts has worked perfectly for our small business. Being able to be have access to all our clients and vendor contacts anywhere we can get online is terrific.

We have also used the feature of assigning tasks which helps us keep track of when our clients need to be contacted.

The other feature that I find valuable is being able to attach a file to the clients contact page. This feature is terrific. I have been able to get attached excel spreadsheets that was established in our office and work on them from home. This allows us to have a virtual office, working with our clients anywhere.

I have had some problems with emailing directly from the big contacts page.

It would be helpful if we could get confirmation that our email has been sent.

Also when preparing an email draft there is no way to save. I had an issue once where I had to retype the email three times. I had tried to send the email but your site was having trouble emailing. It would have been nice to be able to save the email as a draft.
I rarely use the email feature because I need some confirmation that my email has been sent and received.

We have been able to customize it to meet our specific data needs.

Not totally intuitive and integration with our back end systems requires a lot of work and manual processing.

Cost, ease of use.

Editing is almost nonexistent

The ease of use

I sometimes have problems running list.

Cost, ease of use.

Inability to search by email.

I think it is great how you can store and share your contacts with your business partners. Really helps to know what everyone else is doing when working on a case.

Doesn't work with a blackberry.

User Friendly and very easy to customize. Great tech support that is very responsive to our needs.

None. So far the software has done very well for our office with no issues.

Everything in one place. Contacts, Forms, Calendar, and Scheduled Forecasted Sales. I also like the email marketing associated with it.

Too much money per user. If you are using this within a companu that needs many users, it becomes too expensive.

Customizable formats

That I cannot attach images to the notes without a url and I would like to customize my dashboard to see what I would like to see. This may be feasible but have not researched as of yet.

It's a cheaper CRM than Salesforce, but is a great way to keep track of customers and potential prospects.

The navigation of the site took a while for me and my team to get used to. and it was also a bit difficult figuring out how to sync it with mail chimp.

The software is intuitive and easy to operate. I can capture incoming and outgoing emails as well, which is important.

I wish I could link emails to a client after the fact, sometimes I forget to cc myself and I miss capturing an email in real time.

Very easy to use, email forwarding is beneficial. They have email templates, but we don't use them. Social media updates are useful.

The CRM freezes at times, or fails to update tasks logged. They do not have an actual app and this really cannot be used on a tablet or smartphone. Customer support is not the most helpful. If you decided to switch, getting your data download is a headache.

The ability to customize fields

The inability to merge companies and contacts, as we have several redundant contacts. I would like more direction and training on how to utilize Big Contacts to suit our needs.

Very easy to set up and use. Easy to import data from previous database (ACT V6). Very easy to train new users. It's so intuitive you don't even need a manual. It's perfect for sharing calendars and contact information between two agents working as a team. System response time is good most of the time.

I have found the system unavailable for use around 10 p.m. Pacific Time, apparently while the data is being backed up. Response times are occasionally slowed during the day, possibly due to heavy system use. The letter-writing and label-generation functionality is poor to non-existent, but it's easy to work around these deficiencies using the excellent tools for exporting to Excel, then using Microsoft mail-merge.

- Affordable
- Custom data fields are extremely important for our organization and Big Contacts has made it easy to tailor the system to our needs
- Good email function
- Ability to convert searches to excel is very helpful
- Very prompt and attentive customer support

- It would be extremely helpful to be have special search functions available for custom data fields.
- Some glitches: business names are sometimes deleted for no apparent reason, leaving contacts linked with the business difficult to find.
- Contact table is extremely slow and often freezes the system for quite a long time
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Stores the info and now allows spell check

Read previous notes

The service has been able for our team to be on top of interactions with client via the note capabilities. The client / vendor phone numbers, address & other related infromation is at you finger tips where ever you might be. The IPhone app connectivity has been the best enhancement to date... it is fast & makes available in an orderly format all that you need on the contact... the data base if very robust & easy to use.

Not a con but i would like to see soon "voice recognition" for entering notes on client meeting action items, etc. as well as being able to speak for the desired client name, phone # etc.

I've looked at a handful of cms', but bigcontacts really outshined the others by allowing the user to quickly edit contact info, add tasks, log calls etc quickly, without having to navigate to other sceens. This is what we needed - CMS structure without having that structure get in my way.

Sometimes (because of either their server or our internet access) the interface becomes unresponsive - ie, you click "update comment" on a contact and nothing happens.

I've progressed from ACT to Goldmine to Big Contacts. Big Contacts enables me to quickly access client information from any internet connection. Scheduling "Tasks" is quick and easy. Need to write a letter- everything is there for you on one screen. Also, I've used the support team and found them to be very helpful.

I'm currently working on resolving a problem with my email drop box- although it could be an issue with my email provider?

User friendly

No app for phone

it is a wonderful general purpose contact system.

not focused enough on managing contacts for sales purposes.