BigContacts Reviews

We've been using Big Contacts for a while now to manage our appointment scheduling, customer and vendor database, sales and lead info. We specifically got iPhones so we could access Big Contacts out in the field. Love accessing Google maps through contact info for navigational help en route to appointments. Also like that calendar can be broken down into 15 min. segments.

Wish that contact data entry was expedited, say by only needing to type in zipcode and have the system plug in the city, state. You have to type in every entry in full. But that is a fine point.

Occasionally have lost tag clouds for no known reason. Customer service quickly restores, but is an odd kink.

Easy to use, economical and provides everything we need to schedule follow-ups and communicate with customers. Auto-pilot campaigns allow us to stay in touch with clients behind the scenes, and email templates provide me with a way to ensure my sales people are sending effective and professional communication in an incredibly time-efficient fashion.

I have submitted some requests for improvements, specifically to the sales opportunity features, which have not yet been implemented.

It is very easy to learn and use. I recently changed careers and this is my first time working in an office setting and using Big Contacts. I learned how to use it very quickly and it is very easy to understand.

I don't like the reporting options. I wish there was a way to organize and list the data in alphabetical or numerical ways.

It is fairly easy to use. Has good flexibility.

List creation is not user friendly. It needs to have a contact merge function to deal with duplicates.

Cloud based.
Mobile access.
Supports multiple users if required.
Excellent support from help desk if required.

Being based in Australia I am in a different time zone and this can sometimes delay response to help requests...

The screen was very easy to read and all customer info was clearly displayed.

Cross referencing was not easy. Searching for certain info was not easy, entering info was time consuming. Didn't like having to print reports to find what I needed. The process to find info was very complicated. We couldn't easily figure out how to link our emails so they were added to the history.

It is like a second brain for my business.

It is challenging to learn how to use the software at first.

Great Price - lots of features available!

Not as pretty as some software.

Speed of data return, social media updating on contacts, email templates

Don't know how to send emails to a group of leads yet.. also, sometimes the emails I send are not instant.

Adjusting to working with the software is very easy, users can share information and view each others activities related to certain job tasks. Also allows you to keep notes on system so that you can keep better track on your work.

Updating contacts when their information changes can be tricky because you must add another contact and then it can become confusing when trying to figure out which one is correct.

The Reporting functionality is the stand out feature for me

How we can't back up content; once we delete something we can't then look at content retrospectively and see what has been deleted

I love the easiness of Big Contacts. It is perfect for a great sales database. The tags,the automaitc emails into the database, the daily email reminders, the automatic attachments that are saved to their name if an email was sent, and much more... It takes the thinking out of the sales pathing. It is very user friendly and easy to import and export contacts. I have used other CRM softwares... Hands down big contacts is the best. The best part is that it is affordable.

It needs to be able to check for duplicate contacts and have a way to merge the contacts into one.

ease of use. can schedule and assign meetings/tasks. quick access to customer info

sometimes have issues using on my mobile phone

Ease of use without having to watch endless tutorials.

Can't think of any. First software of this type I've used.

Task lists, easy to input client information, daily reminders of outstanding tasks, able to assign tasks to others

Between the 2.0 and 3.0 upgrade the option to remove individual task items on the task list page seems to have disappeared.

The functionality delivered for the price is terrific. The fact that automated marketing sequences are included make it a better deal than most That, plus simplicity of operation make it a delight for the "little guy."

You can;t print out the calendar. those of us that live where there are gaping holes in cel coverage need to have a printed calendar for reference almost daily.

Cloud based and I can access it on my phone. It helps me stay organized and assign tasks to other team members.

I have been a user of Big Contacts coming up on two years (July 2008). And though it took real effort for me to break-away from a stand alone version of ACT, I'm glad I've made the move to a web-based CRM. I looked extensively at SalesForce.com and other similar websites, but dollar for dollar not only was Big Contacts the best value, but it had what I needed to keep track of my clients. The ability to travel up to 18-weeks a year and have all my contacts on the web has made us a more efficient company. We update client profiles after every contact, send emails and mass mail all with Big Contacts from any internet connection globally. I like that... D. Mauer

I would like it to be easier to look up a client by any of their contact information. It takes too much time to find someone by their phone number or email if you don't know the exact "field" you entered that info into.

Also, creating labels to do a mailer could be easier...

I also look forward to a "google app" I can download onto my HTC Hero so I can better navigate Big Contacts on the go. D. Mauer

It's web-deliverable, so you can access BigContacts from any internet connection anywhere. It has a plug-n-play learning curve, and the top-shelf features at a bargain price.

I compared it to Salesforce.com and other similar websites, but dollar for dollar, not only was BigContacts the best value, it did the job. We update client profiles after every contact, and we send emails and mass mail all with BigContacts from any internet connection.

I can attach files, photos of clients, or important documents taken with an iPhone when out of the office, and it allows you to track and keep notes about discussions, meetings, documents sent and received. Anything pertaining to the client is there at the click of a mouse.

I've use BigContacts for eight years (since 2006). I converted from a PC-based ACT! system that I had customized extensively. The web-based CRM was ahead of its time back then and has kept pace with competitors since.

BigContacts had all the features of a more expensive site like Saleforce.com without the huge cost. Add to that, it's easy to train new employees on BigContacts, which allows them to efficiently support you and the clients sooner. BigContacts.com has been a great complement to keeping my business organized, tracked, and streamlined.

I would like an iPhone app that complements the web-deliverable software.

Flexible fields to customize our use. Multiple users with individual setting controls in admin. Mobile Application.

Sometimes search does not find what I am looking for

I love the user friendly interface and the ease of use. It allows me to see any updates regarding clients and allow my coworkers to stay up to date on tasks and important information.

I wish there was a tagging feature to alert people of updated information (notes, activity), instead of them having to "follow" the certain contact.

Being able to put in history, notes and seeing past emails

Can't change the name of the company once saved. Marketing module doesn't transfer contacts automatically.

I've been using Big Contacts for over 10 years. Last fall I was thinking I was going a different direction and I was thinking Big Contacts didn't offer what I wanted, so I spent over 2 months trying EVERTYHING out there and I disliked trying to re-learn the OTHER ways programs sorted their contacts. I finally found a replacement for Big Contacts and went with it, and now after 5 months using the other program, I am coming back to Big Contacts. With the new options they have developed, their very competitive pricing and their great customer service, they really CANNOT BE BEAT.

Nothing so far, contact me in a few months

The customization is great. You can create fields that specifically fit your business needs. You can add several users and control the amount of access each user has in the system.

Sometimes the system can be a little slow, but they are making great improvements each day.

Ease of use. Cloud based. Great customer service support.

There is only one thing that I wish was available with this software. Right now whenever you want to move someone from one date to another date on the calendar it must be done individually. Sometimes I want to move multiple contacts at one time and there is no way to do it in a group.