Sage Business Cloud Accounting Reviews

The ability to integrate with other Sage solutions was great. We had some other 3rd party solutions which needed to be integrated and the ISV already had integration points available

The price was a little off but we if you need the solution its worth the extra cost

The sage logo hinted that it may be similar to their line 50 product. Oh, how wrong I was.
There is quite literally nothing good I can say about this software, their customer support nor their accounts and billing team.,

It falls way short of functional. It couldn't be further behind the competition if they did nothing.
Essential features like repeating invoices were missing.
You can't pay with or receive into the director's loan account.
You are restricted in the number and type of bank/cash accounts you can have.
Fixing anything is a mammoth task
and even then, it doesn't actually fic the issues.

I loved the fact that for the most part everything seemed extremely easy to use. I did run into a few issues, but I found the support staff were extremely helpful. I would like to point ou that I am not an accountant by trade and give my books to a qualified accountant at the end of each year. This product served that purpose entirely.

The bank statements duplicated on one of the imports, but to be honest Im not sure if I did something wrong.

By using this daily, I can see exactly where my business is and the position at all times

Having inbuilt help/assistant buttons meaning I can solve things immediately without having to go elsewhere or contact they excellent support team

This software is fairly simple to use and has lots of help available either by phone or online should you get stuck.

Software has regular updates after which you always have to log back in so don't forget your user ID and password because it can be a pain.

Sage Business Cloud Accounting has all the features one would need from Accounting software. Easy to implement, do the setup, and train new Customers on how to use it. The add-on modules adds value to the software. The Accountant's easy access to assist Clients is a wonderful feature!

One improvement I would like to see:
When adding a new Item from inside the Invoice screen, the new Item screen should include all features (such as selecting the Purchase account). Currently you have to exit the Invoice, create the new Item, and then continue with your Invoice

Ease of use. I have basic accounting training but, by using the help pages, I have managed to run my business without the expense of accountants. VAT returns are just a press of a button and all information is easily found if needed. The package has grown ( at no extra cost) and the stock control and invoicing side has much improved.

Sage support is very good if you have to telephone them - HOWEVER it is expensive! Very occasionally the system has crashed (not often) and it can cost you money to find out that it is their error not yours...

As a small business this has helped us to manage our both payroll and accounts. The initial motivator to look at online packages was for auto-enrolment. Having used the accounting package as well it's helped us to organise our accounts better and it is a lot easier to get information and reports from it.
The technical support either via self help, web chat and telephone is excellent. I've made a few mistakes initially and these were easily resolved with support line help.

This will be common to all packages. I now feel that using this software is making us do some tasks that our accountant used to do. Unfortunately I feel that some of this relies on a bit of an understanding of accountancy principles that I didn't have. I needed the support to help explain this and how to find some options. Once done though it's easy to find again.

Easy to use and understandable. Produces reports that allow you to quickly see the information you need. Easy and quick to create and send invoices out. Like the fact I can access it from anywhere and on any device.

Frustrating when the server is overloaded or experiencing high-demand and then unable to access Sage One.

Fairly simple to use . Once I learned how to use it, I was able to use it every day and make it part of my daily routine, to stay on top of my book keeping.

Longer adaptation phase than I thought. It took me a while to learn how to use Sage and all its features effectively.

The main go to accounting software and as you’d expect, covers all required accounting aspects.

The software cost is expensive for what it is and we don’t like the fact that Sage lock you in then annually push up the prices for new functionality that most people never want.

Love how the invoicing facility makes my business even more professional. Like the way my accountant can just log on whenever they need to, without having to provide them with lots of books and paperwork.

Would like to be able to edit/Personalise/tailor the invoices to fully meet my business needs. This however is a small thing.

The only two good parts of the software are the discounted price and it clearly shows you how long until the end of your VAT period.

Unreliable
Very little development in the 6 years I have used it
Slow to do basic tasks
The interface isn't user-friendly
There is no way to take a back up your data
The customer service is slow - typical experience is 20+ min wait for live chat, no response to emails and 15+ wait for phone support (on a premium rate number)

Ease of use - lots of video tutorials to help guide any questions

Some basic functions are not compatible payroll is somewhat cumbersome

Sage is great. It does what I need it to do, doesn't take a class to understand it. It is so user friendly. I think it is some of the most straight forward yet in depth software on the market. You can be computer illiterate and understand Sage in a week and yet it isn't like a dumbed down program. It is universal and I like that.

I have only one complaint about Sage. Some of the copy and paste functions cannot be used for some reason. It isn't just in one area, it is random. If that is the only bad thing I have to say.....that's better than most.

Ability to use on an Ipad - initial reason we moved from SAGE 50 to this software, however after 6 1/2 months with not a huge number of transactions the system has just got slower and slower the ipad works perfectly on all other software just sage is the issue

Migration didn't work
Unable to adapt reports
Entering payments is a clunky problem as you can't batch in a list of payments you need to keep clicking on payment receipt
Online support forum in SAGE doesn't get answers unless it happens to be something they already have in process they should ignore the quests

Bank reconciliations and import are easy to do. Looking up any information is quick and simple as well.

Downloading information could be better. In some areas, the results of a search are displayed, but cannot be downloaded. This would be useful as a csv to import to Excel etc.

Reporting and accounting functions are good and easy to understand

The IT portion of this program is very poor. The software is very difficult to manage and adding users to the program is just about impossible. It is unfortunate that a really good accounting program has such poor IT functionality on the back end. Customer support is very poor. You wait for HOURS on the phone for support and when the technician is stuck, they elevate you to level 2 and you must wait again...for hours.

I like that my accountant can log in to my account and get what ever information she requires.
The ease of use, the way it is all set out is very intuitive.
The help that is available is excellent

there's nothing really that I dislike about it apart from the cost as I am only a small business but I suppose you get what you pay for and this feels like a very well thought out bit of kit

Did not like anything, very difficult to use

Was very difficult to maneuver the software. Way too many steps to print a check and the checks were not complete. Needed to run reports to switch to a different accounting software and had to go in one by one to and then the next day they requested us to pay, never received a notification of when the trial was close to ending. When requested through the chat to be able to signin in a read only format, was told YOU CAN PAY FOR A MONTH AND THEN CANCEL by Anquinetta. Excuse me, in these trying/difficult times of the economy of what is going on, why should I have to pay for something that all I need is a detailed report. Then I asked can you send me the report, the answer was YOU CAN PAY FOR A MONTH AND THEN CANCEL. I requested to speak with a manager and was told no, that the chat had already spoken with them and I would get the same answer. I then requested a supervisor/manager to call me and was told they would call me back tomorrow that it was late. Seriously, you were just speaking with the manager. Not professional at all

This cloud accounting solution has helped our clients very much with checking their financial information .
The system is user friendly and at any given time from anywhere as long as there is an internet connection one can check all their financial information.

Sometimes there are problems with clients getting invoices but this is less often.

Easy enough to learn how to use and makes payroll stress free and easy to deal with. It works out pension contribution and PAYE is done automatically as it's linked to HMRC databese. Better than doing it manually.

It crashed on paydays which left me feel nervous. It worked after 5.20pm last month which meant staff didn't get paid until the first of next month which isn't good for my accounting system.
It takes a long time to figure out how to print payroll summary for your end of year accounts and HELP section is not good at all.
It could be made much easier to navigate.

It is easy to learn to use it at the basic level.

In terms of value, it competes unfavorably with Quickbooks and Xero and lacks functionality eg being able to amend entries and journals.
Overall it not at the cutting edge

The best software design, easy to use for everyone

No cons to say, I will say there is no problem in this software