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Bitrix24 Reviews

Bitrix24

4.2 (931)
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100% free CRM, collaboration, and communication tool suite
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Overall rating

4.2 /5
(931)
Value for Money
4.2/5
Features
4.3/5
Ease of Use
4.0/5
Customer Support Software
4.0/5
82%
recommended this app
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931 Reviews

Saskia
Saskia
Overall rating
  • Industry: Restaurants
  • Company size: 10,000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Solution for Effective Project Management

Reviewed on 08/08/2023

Our marketing team uses Bitrix24 to streamline communication and improve their approach to customer...

Our marketing team uses Bitrix24 to streamline communication and improve their approach to customer service. The setup is simple, and the program is easily integrated with others to streamline our processes. It's a really adaptable device. Therefore, this instrument should be effective for the client group.

Pros

Work process management is something I take pleasure in since it allows me to have a clear schedule, complete the most important tasks in a timely manner, and obtain prompt assistance when I need it. Furthermore, I am able to classify people according to their industry. Thus, you may establish how long a task will take and how the meeting's participants will divide and conquer in order to get the job done. The convenience of having everything in a one app is really appreciated. It offers a video conferencing feature in addition to helping with project management and team communication.

Cons

CRM, color scheme Landing page has to be more appealing than it is now by adding some lovely and attractive color and, if required, fixing the color presentation.

Huthayfa
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Bitrix24 is the best thing happened to me at work

Reviewed on 18/10/2023

I open my Bitrix24 account in the morning knowing that I have everything I need to make a remarkable...

I open my Bitrix24 account in the morning knowing that I have everything I need to make a remarkable progress at work.

Pros

Everything about Bitrix24 is awesome. It just makes doing work easier and more productive

Cons

Nothinh I dislike about Bitrix24. It's a must have for any busienss .. that's how I see it

Alternatives Considered

Zoho CRM and Odoo

Reasons for Choosing Bitrix24

Bitrix24 gave me everything I ever dreamed to have in my work

Switched From

Pipedrive and monday.com

Reasons for Switching to Bitrix24

Price, scalablity, and complete functionality
Cheryl
Overall rating
  • Industry: Alternative Medicine
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Does the job

Reviewed on 01/09/2024

Used for couple of years it has good functionality but not for a beginner

Used for couple of years it has good functionality but not for a beginner

Pros

It had good features and did what it needed to do

Cons

Not the most user friendly interface found it complex at times

Response from Bitrix

Thank you for your feedback, Cheryl! We understand that the interface can be complex at times, especially for beginners, and we appreciate your input as we work to improve the user experience.

Samuel
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Why Bitrix24 is the Best for BIM

Reviewed on 10/09/2024

Pros

Bitrix24 has a wide array of features which allows me to save time since I do not need to keep integrating with external apps.
Instant messaging and live chat are the key features which I like using.

Cons

Bitrix24 has nothing that I dislike since it facilitates all the capabilities that I need.

Response from Bitrix

Thank you so much for taking the time to share your detailed feedback about Bitrix24. We're thrilled to hear that you've found our platform to be a powerful ally in fostering collaboration and boosting productivity within your company.

Mahe
Overall rating
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Bitrix as a user

Reviewed on 24/10/2024

I really like about Bitrix24 is at it brings everything together in one place.
we can have chat...

I really like about Bitrix24 is at it brings everything together in one place.
we can have chat convesation with teammates can schedule meeting , we can even make our daily task and update there , what has been done at that day , it good for tracking . it has mobile access as well .

Pros

I really like about Bitrix24 is at it brings everything together in one place.
we can have chat convesation with teammates can schedule meeting . and it is easy to use .

Cons

Limited time for free version of bitrix 24

Response from Bitrix

Thank you for sharing your valuable insights and experiences with Bitrix24, Mahe! We're delighted to hear that the simplicity and unified platform design of Bitrix24 have met your expectations.

Connor
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Keeping everything in the same place; tasks, tools and teams.

Reviewed on 28/10/2024

Proven game changer tool for empowering team meetings to be more productive and professional.

Proven game changer tool for empowering team meetings to be more productive and professional.

Pros

I liked Britrix24 due to its simplicity, flexibility and power. It gives a clear view of who's doing what and what needs to get done. It keeps tasks in order, deadlines on track and team members aligned.

Cons

It is not desirable that changing pertinent information in the application can only be done by me as the administrator, this delayed most my work.

Response from Bitrix

Hi Connor! Thank you for sharing your positive experiences and constructive feedback about Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better.

Deanna
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Complex but worth it!

Reviewed on 30/09/2024

I had both good and bad experience with Bitrix24 so I could lean both ways. But even with it's...

I had both good and bad experience with Bitrix24 so I could lean both ways. But even with it's complex ways Bitrix24 will help get you organized and transform your growing business in a thriving one.

Pros

The chat features. Being able to communicate with employees easily and effectively and all together at once. Also, being able to track and watch the progress of my employees able me to help motivate and give the employees that needed a little extra attention got the attention they needed.

Cons

Performance issues sometimes and issues when trying to use the mobile app.

Response from Bitrix

Thank you for sharing your valuable feedback on your daily use of Bitrix24, Deanna. We look forward to continuing to support your business's growth and success.

Paulinus
Overall rating
  • Industry: Religious Institutions
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

New User Bitrix24 Experience

Reviewed on 30/09/2024

Pros

I use Bitrix24 on a daily basis to coordinate with colleagues on projects via unlimited company communication channels in one place.

Cons

I have never come across even a slight bug on Bitrix24 even though I am a new user.

Response from Bitrix

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Paulinus! We look forward to continuing to support your firm's growth and success.

Djaffar
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Best tool for collaboration

Reviewed on 30/10/2024

Very nice experience. We recommanded this product to many friends.

Very nice experience. We recommanded this product to many friends.

Pros

CRM, collabortive tools and continous improvment and innovation

Cons

In CRM some features are slow to load information (like deals)

Response from Bitrix

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Djaffar. We look forward to continuing to support your firm's growth and success.

Damien
Damien
Overall rating
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Bitrix24 was okay but not too impressive

Reviewed on 03/10/2024

Bitrix24 has its place in the CRM world but there are much better options out there.

Bitrix24 has its place in the CRM world but there are much better options out there.

Pros

Very comprehensive CRM with a lot of features included.

Cons

A bit too clunky and complex for my taste.

Response from Bitrix

Thank you for taking the time to share your feedback and experiences with Bitrix24, Damien.

Nsogbu
Overall rating
  • Industry: Farming
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Project Time Tracker: Bitrix24

Reviewed on 13/07/2024

Tracking time on projects, file sharing and instant messaging.

Tracking time on projects, file sharing and instant messaging.

Pros

Availability of an extended range of features in one place is what I like most about Bitrix24.

Tracking time on projects is automated which saves time for 24.7.

Cons

Bitrix24 barely offend me when using it to send messages and manage projects.

Response from Bitrix

Thank you for your review, Nsogbu! We’re delighted to hear that you appreciate the extensive range of features Bitrix24 offers, especially the automated project time tracking. Your feedback is invaluable to us.

Norah
Overall rating
  • Industry: Utilities
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Bitric24 10/10 Rating

Reviewed on 06/05/2024

Pros

Qualifications for multi-purpose functions,
Online meeting bookings and scheduling.
Employee intranet portal and mass messaging.
Online P/TM capabilities.
OKR and KPI monitoring.
Project completion time estimate.
Online proofing and digital marketing tools.

Cons

Bitric24 is awesome software with all we need.

Response from Bitrix

Thank you for the stellar review and 10/10 rating, Norah! We're thrilled to hear Bitrix24 meets all your needs, from project management to digital marketing tools. Your switch from multiple platforms to Bitrix24 underscores the versatility and comprehensive features we strive to offer. We appreciate your support and look forward to continuing to serve your business needs.

Şenol
Şenol
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Bitrix24 CRM and Business Management System

Reviewed on 19/08/2024

We have structured our company and all its departments specifically for our company and we are...

We have structured our company and all its departments specifically for our company and we are using them.

Pros

I can effectively manage and control the entire company and its departments with a single screen and multiple jobs.

Cons

Everything is in its place, even thanks to Bitrix24 we are informed about technological developments, such as integrating artificial intelligence into the CRM system.

Response from Bitrix

Thank you for your insightful review and for choosing Bitrix24 as your CRM and business management system! Your feedback is invaluable as we continue to enhance our platform.

Pawel
Overall rating
  • Industry: Financial Services Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Service company in use of Bitrix

Reviewed on 28/10/2024

Pros

Really good support and high quality CRM with many advanced options

Cons

Took time to learn but it is worthy, It makes me work of 3 people

Response from Bitrix

Hi Pawel. Thank you for sharing your valuable feedback on your daily use of Bitrix24. We look forward to continuing to support your business's growth and success.

Ali
Ali
Overall rating
  • Industry: Oil & Energy
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Advancing in collaboration and project management with Bitrix24.

Reviewed on 03/10/2023

Bitrix24 is a fantastic digital workspace that allows us to work closely and collaboratively during...

Bitrix24 is a fantastic digital workspace that allows us to work closely and collaboratively during our projects. It makes information sharing and communication pretty easy. It helps us to keep our project works very organized and perform all our duties within the timelines we have set.

Pros

Bitrix24 has been a good and reliable solution to us and thats why we constantly use it to collaborate during our works mostly in projects. The support we get is exceptional and the team is very dedicated to ensure we solve our issues as quickly as possible. Communicating during projects is easy thanks to the video calls, online meetings and the instant messaging functions. We have also seen Bitrix24 keeping our files very safe.

Cons

Bitrix24 is not very user-friendly to use and for us, we needed some training in the initial stages so as to learn how we can make the best use of its features.

Jessica
Overall rating
  • Industry: Broadcast Media
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Bitrix24, a great customer support tool and it's free

Reviewed on 30/09/2024

I's a great customer support tool an all in one solution.

I's a great customer support tool an all in one solution.

Pros

It makes it so much easier to analyse the success of sales and it's useful in executing projects that require communication and collaboration.

Cons

Not sure of any downside because it makes for seamless collaboration with my team mates. And it's free!

Response from Bitrix

Thank you for your review of Bitrix24, Jessica! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out.

Andy
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Worth Considering If Your After a CRM

Reviewed on 30/06/2024

Pros

Bitrix24 has a ton of features without being to overwhelming. If your after a CRM its worthing spending a bit of time with Bitrix and compare it to other products. I prefer it to Hubspot. It also has many other features including task management, a website builder, worktime tracking plus many more!

Cons

I dislike in their marketing they use the term "Replaces all your current SaaS solutions" how do they know this they dont know what Saas programs I use. Its likely it could replace quite a few but not all of them.

Alternatives Considered

HubSpot CRM

Response from Bitrix

Thank you for taking the time to share your experience with Bitrix24, Andy. We encourage you to explore all the features Bitrix24 has to offer. We believe that with more time, you'll discover even more ways our platform can streamline your business processes and enhance productivity.

Cristopher
Cristopher
Overall rating
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

I would never do business with this company unless you want to get ripped off.

Reviewed on 14/10/2023

Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me...

Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me and when I came to Bitrix for help, they were very rude and did not care about the pain I was going through.

Pros

At 1st glance it looks great, like their platform can do anything your businesses needed but it is false adervisting.

Cons

They do not actually manage their own business or customers, Instead, they pass you off to shady channel partners from all over the wold who lie and cheat to take your money. When you complain, they say (we have a no refund policy)

Aaron
Overall rating
  • Industry: Machinery
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

An OK ERP platform if you have tech people on staff

Reviewed on 10/09/2024

After playing around with it for a while, we abandoned it.

After playing around with it for a while, we abandoned it.

Pros

On the surface it seemed to be a good "ERP" for SMEs

Cons

Difficult learning curve, would have had to hire a consultant to set it up.

Response from Bitrix

Thank you for taking the time to share your feedback and experiences with Bitrix24. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users.

Getchen Ann
Overall rating
  • Industry: Online Media
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Software Review

Reviewed on 12/06/2024

Pros

Its very easy to navigate and friendly user

Cons

I am good with all the features inside the Bitrix

Response from Bitrix

Thank you for your review, Ann!

Abel
Abel
Overall rating
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Avis bitrix24

Reviewed on 11/10/2023

it's a good software that allowed me to have less time at work in the management of my company and...

it's a good software that allowed me to have less time at work in the management of my company and to be closer to my customers, however it should review its price

Pros

allows me to reduce my working time in the management of my projects to be closer to my clients with simple and user-friendly software

Cons

what makes it less competitive with others is its high cost

Jeff
Jeff
Overall rating
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

All-in-one platform, organize daily work and improve collaboration.

Reviewed on 15/05/2023

Bitrix24 made a difference me unravel issues related to separate whereas working with a few...

Bitrix24 made a difference me unravel issues related to separate whereas working with a few accomplices and colleagues from other cities or nations, I can effectively share and track any assignment related to our company. We utilize Bitrix24 at work for everything, it is our entry to communicate, send records, video calls, chats, it too has numerous highlights and devices for successful CRM, such as the Gantt chart to screen assignments and their advance. We utilize it over all divisions to make strides execution and collaboration. Bitrix24 is making a difference us oversee our lead era pipeline and makes a difference us analyze and venture income from distinctive trade channels, it too makes a difference computerize certain forms inside lead era.

Pros

It is simple to utilize and explore, it is an amazing collaboration instrument that permits you to bunch all your ventures, records, assignments, contacts and messages, I am astounded with the speed and accuracy of the AI (manufactured insights) chatbot that permits you to make errands , reminders and notes with fair some clicks. As a group pioneer, this program has made a difference me organize my group way better and made a difference us get our assignments done speedier. Its interface is exceptionally simple to utilize since it is like our inner social arrange, which makes it energetic and simple to utilize, records and archives are sent and transferred rapidly and video calls are perfectly capable of being heard and see exceptionally clear. The truth that it is within the cloud makes everything effortlessly open and our computer does not get over-burden with data.

Cons

In some cases the program can feel a bit overwhelming, maybe it could be a computer issue or a terrible configuration when installing the computer program, in spite of the fact that it could be a fairly total program, it seem utilize a few other integrative so that everything is within the same program . The client interface is the worst, it is simple to utilize but after you have experience in comparable computer program since it really isn't as natural as I would like. No matter how long you employ it, you'll still conclusion up befuddled attempting to discover diverse alternatives over stages, furthermore the analytics isn't simple to utilize and design.

khaled
Overall rating
  • Industry: Farming
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

a little bit of this and that

Reviewed on 24/05/2023

its the bumping heart of the business helped me to run a mega operation company with so mush less...

its the bumping heart of the business helped me to run a mega operation company with so mush less employees

Pros

a nice collection of features that really help kick start the business

Cons

very slow deployment of new necessary needed features

Alternatives Considered

Zoho CRM, Pipedrive, and Salesforce Sales Cloud

Reasons for Switching to Bitrix24

free features and pricing
Brijesh
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Collaborate and succeed with Bitrix24

Reviewed on 27/07/2023

Impressive all-in-one solution, Bitrix24 simplifies our operations.

Impressive all-in-one solution, Bitrix24 simplifies our operations.

Pros

Task management simplified with Bitrix24, loving the progress!

Cons

Higher-tier plans get expensive, more affordable options desired.

Henri
Henri
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Bitrix24 Review

Reviewed on 22/09/2023

Pros

The special feature of this project management software is that it includes a messaging function for video calls.

Cons

Too many functions make it hard to get to grips with the software