Userlike Reviews

It does what it says it should do. Is simple to use, intuitive and reliable. The customer support is excellent.

Setting up operators could be clearer, I do not seem to be able to see historic chats from operators. and star ratings, only my own and I am the administrator.

Userlike provides my team with analytical insights about our website traffic which our sales and marketing and product design departments have found very useful over the years.While also providing us with great support on every occasion when we have needed an helping hand with the Userlike program. I particularly will commend the selflessness of two reps of the Userlike support team , who have at times gone out of their way ,just to ensure we get the best experience using Userlike.

New agents we introduce to Userlike , take almost a week to fully figure out the navigation of this program and this is a pointer that it isn't an intuitive customer support program to use. Userlike's user interface must be re-engineered for the best experience for helpdesk agents.

It's one of the best looking chats on the market.
Installation on the website is quite easy and straight forward.

Any reasonable feature is paid and payment is on the level, that you can easily consider livechat or intercom as alternative.
No application for support.

i did like that it has a good menu and easy of share files and chat online

i did like least that it's a little bit difficult on the mobile phones

I like the easiness of use and integration, they have a great costumer support, and they do support start-ups!. And you can start for free, so you can use their great features: You can add push macros, so you can direct clients to the url where they can find your service; chat macros, so you can save time, and a lot of others features, so you feel like a pro. I really like them. It's a great service to get close to your customers and offer them a better service. As they feel closer to you, you have a better conversion rate, and with its build-in features you'll have a great value for money.

- Easy to use
- Top support
- Working without problems
- Clean interface

- Some special features are missing, e.g. prioritising chat partners

Software quality is very high. Very easy to use and integration with the web is also very simple.
The design is modern and very user-friendly. With a lot of functionalities.

Catalan as an automatic language. It also allows you to translate all the phrases, but it would be nice if you can translate everything into Catalan by default.
Integration with WhatsApp could be interesting.

The features and integration options are what made Userlike our first choice of chat app

The trial period a bit short to properly evaluate before signing up to a plan

The free trial helped us understand the number of people we were missing on a daily basis. All those potential customers (read: $$$) that connected, looked around, and left without ordering. During the trial, we started responding to live chat messages (thanks to the widget that is actually EASY to install on even an old HTML based website) and sometimes even proactively offering a chat to users when they first arrived or landed on a certain page. The management interface to watch for visitors and respond to chats is simple and nicely featured, and the live chat widget on the user side is clean and easy to understand.

Our only feedback is that it would be nice if we weren't automatically logged out after X period of time, because of the infrequency of chats sometimes we exceed the idle time and aren't logged in for all potential chat sessions (read: $$$).

The tool works very fast. It is easy to use. When i Need help i get help . Often i talk tolk to customers, who are very happy abaut thios Option of Chat.

sometimes i lose the Connection, when a user is online(perhaps the Problem is on customer side). The warning when someone is in Chat should work better.

Easy integration, lots of functionality, helps to support me in my business, gives me a lot of insights, easy payment plan

The "hallo sie sprechen mit...." colour needs to be adjustable already in the team version. Out colour is yellow and by using that, this line is not readable. Screenshot for Operators without customer approval may be violating data privacy rules. Explanation texts are not sufficient enough. Mpre tutorials would be nice. Goals finction needs also to be more customizable e.g. my goal is 5 star ratings for chats not a site visit

The great ease to configure the widget with a possibility to customize it in Team mode. The simultaneous discussion of 10 chats per operator is very appreciated to be present all the time. The shortcuts and the information in the chat panel are very useful to optimize the discussion.

Some small ergonomic points in the chat panel (the chat window is not in full page) and the information on the right that opens automatically even if we close them. Missing the ability to recognize the Customers who are connected to their space on our shop, impossible to identify them automatically...

I liked the interface, as well as the basic and initial configuration of profile and wigets. Also the ease to apply the button in your web page.

I had a problem integrating with Facebook, since I did not find the ID app, until I noticed that it should be public. I also believe that you should be able to integrate another user that is already registered in an easier way, as well as enable some similar to owner privileges to other operator

Met our needs for an economical, professional looking live-chat. Being able to distinguish user hours based on geography is great! Easy to set-up on the various pages on our website with differing widgets per page was an unexpected surprise. The setup was quite user-friendly and intuitive.

Would be nice to establish priority on the operators. Right now it appears to be alphabetical. It would be nice to be able to establish who should be first, second, etc. per widget.

I enjoy the fact that you can manage multiple chats at once, and see what other operators are doing. I also like the push notifications and integrations with HelpScout.

For some reason the character limit for the "Topic" is really short.
Way too many modals.
The "my chats" window is a pain in the butt to use. For some reason the chat you click on appears at the bottom of the screen. If you're viewing 100 chats, you have to scroll forever to view the one you clicked on. On top of that, the scrolling breaks down with this (it seems to try and auto scroll, and it gets stuck pretty often).
Again, way to many modals / scrollable elements.

It's very complete, with a lot of insights available and customizations. I would recommend it to every one is thinking to a chat platform for engage customer on the web site.

Nothing particular. May be at first time it's not so extremely intuitive, but it doesn't take you so long to get practiced

It is a very valuable platform to work in a team through a chat

Nothing, it is a very valuable platform for good teamwork

easy to use, organized, and retard proof.

no search history for past customer communication, sometimes notice does not update/pop up, when a chat is live.

This software helps my website manage my customers and provide support. It provides all features a small business will ever want.

The software is sometimes slow. The documentation seems to be lacking sometimes too and the customer support is not the best.

The interface is well structured and for the most part also easy to understand. A few settings are a bit more complicated than they need to be.

There were a few settings in the setup of the chat widget that we didn't find that intuitive.

The interface was very clean and tidy, there were many incentives to start implementing and helping to get started. Usually, that level of user experience is rather only to be seen in the U.S. But in this case, it is made in Germany - with quality made in Germany. I also liked that it combines many web chat streams so that the employee just has to open one interface. That way it is also GDPR compliant as based in Europe - also it is very good for clients who prefer servers in Germany.

The connectivity of the chatbot to the facebook chat messenger is not yet there. But I understand that it is not just "like that" as many things like GDPR and Facebook, not yet even to start with the technical details are heavy to solve.