Userlike Reviews

Userlike is a great software for startups working on a budget. It does have its cons (more about that below), but the overall value for money we get from Userlike makes this a clear recommendation.

Chat settings are pretty hard to find the first time you use it (under "Widgets"), but once that is sorted out, no prob. Big con however is that there doesn't seem to be a way to set chat rules by URL and that you cannot rule that the chat or "leave a message" window won't be shown at all if now agent is online. Will be happy to correct this if we simply haven't used it correctly, because we're only on it for two weeks now.

The features and integration options are what made Userlike our first choice of chat app

The trial period a bit short to properly evaluate before signing up to a plan

It's one of the best looking chats on the market.
Installation on the website is quite easy and straight forward.

Any reasonable feature is paid and payment is on the level, that you can easily consider livechat or intercom as alternative.
No application for support.

Userlike provides our business with analytical insights into customers who visit our website.
From source of traffic, time spent on the website, past number of visit, bounce rate etc This insights ensure we make the best decisions to move our business forward.

Userlike is not intuitive and has a clustered user interface, which makes it difficult for users to fully navigate this software, especially for first time users.

Easy to install: Just implement a code snippet (e.g. via Google Tag Manager) and off you go.
Easy to customize: Change colors etc. in the backend.
Easy to use: Login in a browser tab and you're online.

We're coming from Lifezilla and need to get used to some differences over time. Not seeing all current visitors is one of them. The slack integration is much poorer than expected and pretty annoying in the end. Sending leads to pipedrive is a good idea but by far not where it could be regarding individual settings (like filling custom fields for the deal source).

- easy in use
- awesome dashboard

Backend possibilty to change the header Offline Chat Messages

It does what it says it should do. Is simple to use, intuitive and reliable. The customer support is excellent.

Setting up operators could be clearer, I do not seem to be able to see historic chats from operators. and star ratings, only my own and I am the administrator.

- Easy to use
- Top support
- Working without problems
- Clean interface

- Some special features are missing, e.g. prioritising chat partners

I like the easiness of use and integration, they have a great costumer support, and they do support start-ups!. And you can start for free, so you can use their great features: You can add push macros, so you can direct clients to the url where they can find your service; chat macros, so you can save time, and a lot of others features, so you feel like a pro. I really like them. It's a great service to get close to your customers and offer them a better service. As they feel closer to you, you have a better conversion rate, and with its build-in features you'll have a great value for money.

I like the chat administration panel, because it's simple to use and efficient.
I like the general new design and the pastel colors of the widget chat panel.
I like the service speed and the high level of the server availability.

Impossible to let the customer upload a file or send a file. So to overcome this issue, I use links to my Dropbox.
To my mind configuration panel is a bit messy. For example, chat behaviour set up is hidden far in the background of the software. In the other hand, a lot of useless functions are in foreground.
For instance, functions used only by big companies are always on first page. It would be clever to offer a configuration panel according the need and/or the kind of customer.

I really like that userlike is easy to integrate into an existing web application and offers the possibility to customize its colors so that the general feeling of the shop will not get disturbed.

It would be nice if userlike scripts would consume less bandwidth. Maybe the sourcecode coould be more optimized for mobile pagespeed.

The software was easy to implement and customise to our needs and CI. The tutorials are great, but it is pretty self explanatory anyway. We will continue with the full version of it.

I didn't like, that I can't access the settings without going completely out of the chat panel or opening the link in a new tab (which has to be done by entering the URL, because 'open in new tab' gets you to an about:blank page.

If you need the bells and whistles of a chat program; this is the program to use.

It is overkill for my current needs, so I didn't renew the subscription. Ability to start chats with people on the site is very useful.

The great ease to configure the widget with a possibility to customize it in Team mode. The simultaneous discussion of 10 chats per operator is very appreciated to be present all the time. The shortcuts and the information in the chat panel are very useful to optimize the discussion.

Some small ergonomic points in the chat panel (the chat window is not in full page) and the information on the right that opens automatically even if we close them. Missing the ability to recognize the Customers who are connected to their space on our shop, impossible to identify them automatically...

I liked the interface, as well as the basic and initial configuration of profile and wigets. Also the ease to apply the button in your web page.

I had a problem integrating with Facebook, since I did not find the ID app, until I noticed that it should be public. I also believe that you should be able to integrate another user that is already registered in an easier way, as well as enable some similar to owner privileges to other operator

Met our needs for an economical, professional looking live-chat. Being able to distinguish user hours based on geography is great! Easy to set-up on the various pages on our website with differing widgets per page was an unexpected surprise. The setup was quite user-friendly and intuitive.

Would be nice to establish priority on the operators. Right now it appears to be alphabetical. It would be nice to be able to establish who should be first, second, etc. per widget.

I enjoy the fact that you can manage multiple chats at once, and see what other operators are doing. I also like the push notifications and integrations with HelpScout.

For some reason the character limit for the "Topic" is really short.
Way too many modals.
The "my chats" window is a pain in the butt to use. For some reason the chat you click on appears at the bottom of the screen. If you're viewing 100 chats, you have to scroll forever to view the one you clicked on. On top of that, the scrolling breaks down with this (it seems to try and auto scroll, and it gets stuck pretty often).
Again, way to many modals / scrollable elements.

I like especially the simpleness of the tool. Just a few clicks and you can start chat sessions on your website. The chat panel is optimized for quick answers. With various makros you can prepare in Forehand you can answer really quickly. For a lot of functions there are tutorials and the customers service is top!

The price is pretty expensive, seen that there are freeware-tools available in the net. But you get a really professional tool with a very good support. So it is worth the money. The amount of Operators in the Team Upgrade (3 only) is nevertheless too small.

It was easy to integrate Userlike onto our website, which I build and run myself. The tutorials were terrific and made setting up a breeze.

I wish that the free trial offered more customization options, but understand that they need to make money, and operate on a tier, so we did have to upgrade in order to get what we were looking for.

easy to use, organized, and retard proof.

no search history for past customer communication, sometimes notice does not update/pop up, when a chat is live.

This software helps my website manage my customers and provide support. It provides all features a small business will ever want.

The software is sometimes slow. The documentation seems to be lacking sometimes too and the customer support is not the best.

The interface is well structured and for the most part also easy to understand. A few settings are a bit more complicated than they need to be.

There were a few settings in the setup of the chat widget that we didn't find that intuitive.

The interface was very clean and tidy, there were many incentives to start implementing and helping to get started. Usually, that level of user experience is rather only to be seen in the U.S. But in this case, it is made in Germany - with quality made in Germany. I also liked that it combines many web chat streams so that the employee just has to open one interface. That way it is also GDPR compliant as based in Europe - also it is very good for clients who prefer servers in Germany.

The connectivity of the chatbot to the facebook chat messenger is not yet there. But I understand that it is not just "like that" as many things like GDPR and Facebook, not yet even to start with the technical details are heavy to solve.

I really like that it's so easy to use and implement. We needed less than half an hour to have a good chat tool on our homepage. It's really intuitive - for the operator and for the webvisitor. Features and functions are nice - I like the option of automated messages.

It would be great if there were more design options available in the free version, otherwise it's not possible to keep the CI. But hey - it's free. ;)