Userlike Reviews

Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use.
You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading your mobile application to take it with us anywhere. .
the interface is very comfortable and beautiful, fully customizable and easy to use to make the chats more efficient with predefined texts to chat with several clients at the same time.
The most attractive feature of Userlike is its integration with other applications, ideal for several jobs. such as: Slack, salesfroce, pipedrive ...
It also has enough documentation on its website where we can see everything that this software can do and where the language will not be a problem, since it is developed in several languages.

It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people.

If you read the Userlike web site and don't delve into the documentation, you'd be forgiven for thinking it's quite light on features, so I'd encourage you to read up. It is actually both broad and deep in feature set. We've also found while setting this up that the Userlike support team take their own medicine - even though we're only on the free trial so far, being able to reach out to a support person via live chat is effortless and quick.

This is probably the case with most live chat software, but we find it difficult to ensure the customer always gets through to an active operator quickly, as our team are not sitting at their desks all day. It is easy to go offline if you remember to do it when you leave your desk, but this is going to be a difficult habit to learn. If there was a more automated way to avoid operators who are idle then this would make Userlike a killer live chat app.

It is great way to build customer relationship through live chat platform.

It will be nice to have mobile app for IOS and test time should be little bit longer.

Different widget configurations means I can make a different approach for sales leads or tech support. The sales chat can be more proactive, and the tech support more passive.

They also have a simple conversation feature that we may use for out-of-hours / busy times as it's a little more friendly than just asking a user to fill in a form.

Works with standard desktop chat clients, so online/away works really well.

The help page on mobile was out-of-date and didn't include a known issue that causes the text to become tiny, for which there is a simple answer.

The graph showing chat frequency is good, but the entire section labelled "Analytics" is blank - its a cost option, but odd to show it all blank.

Easy to operate and set up. Fast chatting and simultaneous chatting with several customers is possible. The tool has always been available and fully usable. Clear purchase recommendation!

Too bad that not all functions are already available in the small packages. If a large package needs to be purchased to use the complete functionality. This is usually worth for smaller businesses, as we are not one. As for the chat volume is too small.

+ Very good usability
+ all texts can be customized / translated
+ working times can be defined
+ API
+ Very good live chat support from userlike
+ DSGVO conformity
+ ...

- no mobile apps yet, but in development

Ease of used that you can go online and ofline whenever you want

No bots on free plan and limited functionality without paying for a subscription

I have been testing a lot of Live Chat tools lately for a new Startup. I came across Userlike after going through a lot of reviews. I was looking for an affordable tool but also filled with features that can enhance the user experience of the website visitors and would be easy to operate on the backend. When I came across UserLike, I tried and tested it, and I instantly knew this is exactly the tool I've been looking for.

The best things about UserLike are:
- Easy to set up.
- Affordable pricing.
- Ease of use.
- Feature packed.
- Customer Support is just awesome.

There aren't really that many cons for the tool itself, but a few of them I'd point out are:
- No smartphone apps.
- UI/UX of the Chat panel could be better.
- Takes some time to tinker with everything and get it to set up the way you want.

Very easy to set up, great customer support from Userlike
Very supportive especially for Startups
Easy connection to Slack and Trello

Would be great to have an app as well (especially to check offline messages) - Getting notifications via Slack helps already though

If you need the bells and whistles of a chat program; this is the program to use.

It is overkill for my current needs, so I didn't renew the subscription. Ability to start chats with people on the site is very useful.

Ease of use
Quick application
Nice interface

Sometimes the chats can be unevenly spread between users however usually solved with rejigging of the settings.

The great ease to configure the widget with a possibility to customize it in Team mode. The simultaneous discussion of 10 chats per operator is very appreciated to be present all the time. The shortcuts and the information in the chat panel are very useful to optimize the discussion.

Some small ergonomic points in the chat panel (the chat window is not in full page) and the information on the right that opens automatically even if we close them. Missing the ability to recognize the Customers who are connected to their space on our shop, impossible to identify them automatically...

I enjoy the fact that you can manage multiple chats at once, and see what other operators are doing. I also like the push notifications and integrations with HelpScout.

For some reason the character limit for the "Topic" is really short.
Way too many modals.
The "my chats" window is a pain in the butt to use. For some reason the chat you click on appears at the bottom of the screen. If you're viewing 100 chats, you have to scroll forever to view the one you clicked on. On top of that, the scrolling breaks down with this (it seems to try and auto scroll, and it gets stuck pretty often).
Again, way to many modals / scrollable elements.

I like most the possibility to give the chats a topic afterwards so that I can analyze what the main questions are from customers that visit our website.

I like least the setup are. It is a little bit confusing when you do it for the first time. But I have to admit that I did not do the tutorials before I set everything up. I just did it on intention.

This is so smart and a good way to communicate in my business we really need something like for the business to keep going. All good and very easy to manage

Nothing so far it so consistent when it comes to its' nature. Please keep it up. And i am planning to use it for all of my life.

We have been using Userlike frequently and are very impressed by the many functions it provides. It makes cusotmer support and feedback solutions very easy for customers and helps to interact with customers. Would recommend it immediatly.

It takes a while to understand how to set up the various functions. It would help to have a "default" option and maybe one tutorial-video (instead of many small ones).

Userlike is a great software for startups working on a budget. It does have its cons (more about that below), but the overall value for money we get from Userlike makes this a clear recommendation.

Chat settings are pretty hard to find the first time you use it (under "Widgets"), but once that is sorted out, no prob. Big con however is that there doesn't seem to be a way to set chat rules by URL and that you cannot rule that the chat or "leave a message" window won't be shown at all if now agent is online. Will be happy to correct this if we simply haven't used it correctly, because we're only on it for two weeks now.

easy to use, organized, and retard proof.

no search history for past customer communication, sometimes notice does not update/pop up, when a chat is live.

The 'free' option is sufficient for a small business, with no limit on chats and essential features included.

Slightly confusing what's actually included in the free option, as the free trial includes premium options and reverts to free at it's end (a very minor criticism).

It would also benefit from a customer service mobile app.

I really like that it's so easy to use and implement. We needed less than half an hour to have a good chat tool on our homepage. It's really intuitive - for the operator and for the webvisitor. Features and functions are nice - I like the option of automated messages.

It would be great if there were more design options available in the free version, otherwise it's not possible to keep the CI. But hey - it's free. ;)

The product was easy to implement and configure. We run our website in multiple languages, and the product easily supported this.

The operators need to login to the website at the beginning of each work day. It would be useful with an agent that could be installed on their computers for automatic login.

I really like the interface and easy use policy. Just install the plugin on WordPress or put the code and Done to start. Mostly like the color options and design to attract more customers. And also it's working great on every device so I can use it with my mobile too for reply my customer when I'm out of the home.

I think it should have image and file sending option too, that can make it greater to use as customers and marchets need to share screenshots most of the time.

It is easy to install and even easier to use. You have alot of options u can use

I liked everything about it, i can not think about anything i did not like

Login and setup is really quick and easy. Implementation to the website takes only minutes

in the first testing phase I found no real cons yet.

I relly like the usability. Before userlike , we used a freeware (tawk.to)..but it it was really confusing for a user without huge understanding in computer science...

In my opinion the price is a little bit to high. Of course, there is a good customer support, but 29 for 3 operators and than the jump to 99 for 5 operators