Neon CRM Reviews

I can see the potential of it being very effective in our organization but again, having a hard time locating implementation documents a prior administration set up or where things were left off.

The Neon One Academy seems to have most of the information I need to navigate and learn but it does not keep track of where I left off in the training modules so I am constantly trying to remember where I to restart when I am able to revisit the trainings. There also seems to be lots of the same training info in different places so I get confused as to what or where to go next. Also having a hard time trying to figure out how to use all relevant features without using Neon Pay for any of them. (Due to our org having to use our fiscal agent's financial processing system, Stripe.)

The ability to track and monitor donations, fundraising activities, and donor records is valuable and easy to navigate.

Some features are clunky. Web design leads quite a bit to be desired. Toggling through screens seems unnecessary at times. Compatability with other similar tools for integration are often not easy to set up, and seem overly costly.

Customer support takes way too long to resolve, while multiple automated emails seem to want to close a ticket rather than humans seeking to help client users. No real way to contact user support rather than email tickets via the automated online assistant.

I like how user friendly it is, not only was it an easy system to learn myself it's easy for staff that may not have experience with a CRM to use and feel confident using. In my past experience with different organizations and different databases there is a lot of fear and reluctance around using the database and with Neon we have 100% of our staff in the database

There are somethings Neon still has to work on that are standard in other databases. I think they'll eventually be addressed because Neon really listens to feedback but, for example, the fact that there isn't an alias field that is search bar accessible is a little frustrating. People change their names all the time, and you don't want to lose that data. I created a custom field for it but that's not search bar accessible. It doesn't hinder my ability to use the database but it is a little frustrating not to have.

Neon CRM is a great system for administering membership, donations, and events for our non-profit.

Support is great, eventually... BUT it takes a week or more to get an answer to a simple question. This is a major shortcoming that Neon would do well to address.

What I like most about NEON CRM is that it offers us the ability to have all our information at our fingertips. This really does allow all of us to be more thorough and therefore more successful in growing our nonprofit, which is just three years old. We can reference everything to determine many of our next steps.

What I like least is not being able to customize the grant pages a bit more, but truthfully, I now have grown quite used to Neon CRM, and I'm happy with how the grant pages are laid out. I also appreciate being able to add all my LOI's and grant applications as well as grant responses. Being able to reference all that information at anytime has been an enormous time saver for me.

Fairly easy to sell tickets. Prices have been fair, but are now increasing.

The inability to speak with someone on the phone. Very displeased about this.
Billing is a mess.
There are many reports, but finding or creating the one you want is not intuitive.
Customers are confused about the diagram when purchasing tickets.

The implementation was pretty easy. I like the 'pop up' donation form. Unfortunately, everything else seems to be a real headache

1) Customer Support is the WORST I've ever dealt with from a company. Waiting DAYS just to get an answer to a seemingly simple answer. What's worse is often times we don't get an actual answer, we an article that tells us nothing or we get redirected and have to wait WEEKS before we hear from anyone. 2) Finding anything in the Global Settings is a NIGHTMARE. Everything is so small and close together and half the time the name has either changes from the reference article or its in a complete out of place area that really makes no sense

We moved from a large popular fundraising platform and we were excited about the abilities of Neon and how it would help us with donor stewardship. They have some helpful dashboards that are great for quick tracking. The system is large and has some neat capabilities. Some of them being: sent emails tracking, workflows, advanced searches, donation page is great, and having the ability to personalize the system to the user. The account profiles are user friendly and intuitive.

This is a tough area. Fundamentally we struggle daily with reporting and customer service. We track our volunteers and our donors (often times they are one in the same) and we are unable to pull any data on volunteer hours in a month - it's only tracked in a month period and gives you a lump sum of hours. In general output information to pull data on is limited. Often times when we have questions or need help we will reach out to support and are simply just sent links to the support pages. Which by the time we've reached out we have already read those. Additionally we were excited about the chat function. The chat function only works when they have staff 'on', which is not often. I look daily and I've managed to chat with someone twice only in 6 months time. Support staff have poor attitudes and don't meet the need for help. When we were looking to purchase new software we specifically had needs for volunteers and donors. We were told the system would meet our needs - it does not. Now we are stuck going back to using excel spreadsheets and doing double work and unable to rely on a database that we pay for the top of the line features.

We integrate Neon CRM with Arts People. Arts People is great for large-event ticketing, and CRM is great for donor management. Neon CRM is easy to use, easy to teach, and, best of all, we are able to maintain institutional memory.

There's nothing I don't like about CRM, although I'd like to see cumulative reports on household donations.

Easy to teach others how to use the system.

We are slowly getting features we requested like memberships paid with installments. I’d like to see better dashboard design.

Solid basic constituent and donation management. Reliable - service is rarely down or unacceptably slow. Interface is relatively easy to use for anyone with good software sensibilities (a simpler view would be helpful for less techy BOD members).

Householding support with regards to donations roll-up is very poor. Reporting, while flexible and seemingly comprehensive, often requires export and external manipulation to get what we want. Organization is not responsive to customer requests - with popular suggestions in forum going unaddressed for years.