ShipStation

4.6 (928)
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The Shipping Software with the Most 5-Star Reviews

Overall rating

4.6 /5
(928)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.5/5
Customer Support Software
4.4/5

93%
recommended this app
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928 Reviews

Paola
Paola
Overall rating
  • Industry: Arts & Crafts
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

shipping and order fulfillment solution

Reviewed on 27/10/2023

Pros

The ability to integrate with various carriers and compare rates is a significant advantage, allowing businesses to choose the best shipping options.

Cons

Basic inventory management may not suffice for businesses with complex inventory needs.

Marco
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

We love ship station

Reviewed on 13/12/2023

We love it …my sales team uses it. I use it. I track with it. We use it each day. We save money...

We love it …my sales team uses it. I use it. I track with it. We use it each day. We save money with it. It’s pretty user friendly. Can’t live without it now.

Pros

It’s pretty awesome. We had trouble before we found this with high shipping rates. This product saved us money and gave us a great way to manage and integrate all our shipping and orders. We are grateful.

Cons

Nothing. Even the customer service chat is good - ideally I’d like a phone number for customer service but that’s ok.

Alternatives Considered

WordPress

Reasons for Switching to ShipStation

We found better rates and ease of use with ship station.
ISAAC
Overall rating
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Terrible customer service, stay away!

Reviewed on 21/07/2024

Terrible experience. NOONE TO TALK TO, CAN'T GET THEM ON THE PHONE, THEY ARE THE WORST.

Terrible experience. NOONE TO TALK TO, CAN'T GET THEM ON THE PHONE, THEY ARE THE WORST.

Pros

I DID NOT LIKE ANYTHING, I WAS JUST WITH THEM BECAUSE THEY WERE BOUGHT OUT BY USPS.

Cons

No customer service. TERRIBLE SOFTWARE, THEY DO NOT CARE ABOUT YOU.

Stephan
Overall rating
  • Industry: Sporting Goods
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

A Solid Shipping Platform with a Few Quirks

Reviewed on 02/11/2024

It's a very smooth app with some odd behaviors here and there but good overall.

It's a very smooth app with some odd behaviors here and there but good overall.

Pros

It consolidates all of our fulfillments from a variety of sales channels.

Cons

The integrations could use some mapping settings to prevent issues.

George
Overall rating
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Powerful Shipping Management Tool for E-Commerce

Reviewed on 18/11/2024

ShipStation is a top-tier shipping management solution for e-commerce businesses, particularly...

ShipStation is a top-tier shipping management solution for e-commerce businesses, particularly those managing high volumes and multi-channel operations.

Pros

Wide Range of Integrations and Time Saving Automation

Cons

The pricing is high vor small businesses and there are limited customer support options

Richard
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 2.0 /10

New Version Is Broken

Reviewed on 29/03/2024

It's been working, but so many features are not implemented well. They do not listen to the...

It's been working, but so many features are not implemented well. They do not listen to the community when it comes to improvement/needs. Some missing features from the new version that are necessary for an efficient workflow.
It's really easy to make a mistake while shipping/combining and there's no way to undo the mistake without crazy work arounds. They took a working program and turned it into garbage.

Pros

The only option I can find that integrates into our workflow

Cons

New version broke a lot of the necessary features I need

Owen
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great tool for managing and tracking inventory & shipping

Reviewed on 08/11/2024

Pros

Great tool for managing and tracking inventory across a range of different sales channels and handling all our shipment across these channels in one platform

Cons

has more funtionality than we need and prices have gone up recently

Krista
Overall rating
  • Industry: Cosmetics
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

ShipStation Usage

Reviewed on 21/11/2024

The layout and shortcuts made for an enjoyable use and quick shipping process

The layout and shortcuts made for an enjoyable use and quick shipping process

Pros

Easy to use and navigate making for a quick shipping process

Cons

The new updates made it so ShipStation connect had trouble connecting scanners and scales

Jerrica
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Never trust customer service

Reviewed on 21/10/2024

Pros

Integrates very well with other sites and plugins. Setup was not terrible to do. Fulfillment is much easier then other companies we have used in the past.

Cons

Customer service was horrible! They are hard to get a hold of and when you do they cannot solve the issue most of the time. When you do get a hold of them, they give you a run around with no actual help. Constant issues with address and labels.

Matthew
Matthew
Overall rating
  • Industry: Consumer Electronics
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Um.. is this an abandoned product?

Reviewed on 05/09/2023

Bum. Desperately need alternative.

Bum. Desperately need alternative.

Pros

Great when it worked. Best when I could use my own carrier without selling my firstborn.

Cons

No support. Literally ignored community posts and feedback for years and years. Not so much as an acknowledgement. Currently facing two MAJOR bugs preventing me from using their product and fulfilling my orders without tons of manual intervention. 3+ months and NO response. I am pretty sure they are failing and going bankrupt, suckering people out of as much money as possible before they completely fail.

Daryl
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

It works fine - Integrates with everything really well

Reviewed on 15/02/2024

Pros

It integrates with everything we need - far more than any other tool

It also provides the best out of the box reporting of any tool

Cons

Some of the functionality is just kind of weird compared to other tools we've used. Most of it is quite similar, but we run into things that aren't great from a user experience standpoint ocassionally.

Marc
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Good Platform to work on your e-commerce orders.

Reviewed on 14/04/2023

Works great to get all your orders fulfilled. We are very satisfied with that aspect. We do not...

Works great to get all your orders fulfilled. We are very satisfied with that aspect. We do not intend to change away from it.

Pros

The easy to gather all the orders from different selling channels into one tool. No extra entering of shipping information and I like how it does verify all your addresses.

Cons

The Magento Module has issues. Live Rates do not just transfer from Shipstation to the website. It ends up being $0 for shipping that gets charged to our customers. I had to deactivate that functionality.

Alternatives Considered

ShippingEasy, ShipWorks, Easyship, and Shippo

Reasons for Switching to ShipStation

I was refered to it as a reliable tool to get shipping done. Unlimited shipping channels can be added.
Kristen
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 4.0 /10

Useful tool

Reviewed on 19/02/2024

Overall Shipstation has been a useful tool for our 3PL. There isn't anything else quite like it.

Overall Shipstation has been a useful tool for our 3PL. There isn't anything else quite like it.

Pros

Shipstation is easy to use and helpful for shipping!

Cons

Some features are buggy. We often have trouble with scales not working properly. Sometimes during peak seasons Shipstation cannot handle the capacity and crashes.

CATHALINA
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

EASY TO USE

Reviewed on 26/07/2024

Pros

HOW EVERTHING IS EXTREMLY EASY TO NAVIGATE

Cons

i PREFER TO USE THE OLD LAY OUT AS OPPOSED TO THE NEW LAYOUT.

Eddy
Overall rating
  • Industry: Automotive
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Stores and order management

Reviewed on 29/09/2023

I find it easy to use and a great way to have all of your marketplaces centralized to assist your...

I find it easy to use and a great way to have all of your marketplaces centralized to assist your shipping team or your customers, we have various ways to locate an order and edit it to our needs.

Pros

Once you do your basic set up you can start to keep track of your orders and for a long time, we can go back and edit orders from years back in case something new pops up with customer service

Cons

Since it is a web page it can fail and make your process stop.Sometimes the cache on your account makes it slow to check on order if you have high volume (customer support can assist on this).now that they are testing their new look sometims old SS can be hard to work and you ahve to go to the new look, and viceversa.

Abby
Overall rating
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 2.0 /10

I would recommend for easy every day use

Reviewed on 31/10/2024

It was great but it could be better. They offer great prices but customer service is hard to get a...

It was great but it could be better. They offer great prices but customer service is hard to get a hold of

Pros

I liked that it was easy to use and convenient for me

Cons

I had trouble changing my account settings

Kalen
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Simple Implementation, Useful Tool

Reviewed on 26/08/2024

ShipStation easily allows me to track purchasing and expenses. It was easy to rollout and train my...

ShipStation easily allows me to track purchasing and expenses. It was easy to rollout and train my staff in.

Pros

It allows me to keep an accurate inventory of uniforms, ranks, and supplies.

Cons

The ability to input new inventories into the system is tedious at first, however you can quickly adapt to the interface.

Sherri
Overall rating
  • Industry: Sporting Goods
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Used this program for years

Reviewed on 27/07/2023

Pros

Once you get all of your rules set up it doesn't require much additional work

Cons

Customer service isn't always easy to get

Mahlon
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Very poor software design and way of doing business

Reviewed on 18/10/2023

Very poor experience. Never could get the right answers from support either. Seems like a company...

Very poor experience. Never could get the right answers from support either. Seems like a company that really doesn't care about small businesses and customer support.

Pros

It was a way to print shipping labels in one place for multiple carriers.

Cons

They made you prepay for labels in certain $ increments before you could print labels, so you always have money tied up hoping to be able to use it sometime. Will only be able to ship FedEx and UPS if you have current account with them and can get the software to work together with your existing account. Not very user friendly compared to Pirate Ship.

Alternatives Considered

ShippingEasy

Reasons for Switching to ShipStation

Was recommended to me by UPS
Edgar
Overall rating
  • Industry: Warehousing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Love it

Reviewed on 17/08/2023

Our shipping challenges were solved by shipstation like magic

Our shipping challenges were solved by shipstation like magic

Pros

Very easy to use, integration with third party software is superb and great customer service

Cons

So far I don't seem to find anything that I like least.

Ovidiu
Ovidiu
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Absolute rubbish

Reviewed on 24/07/2023

Pros

NOTHING. THIS SOFTWARE IS RUBBISH. CUSTOMER SUPPORT IS VERY bad

Cons

IS a rubbish app full of tech failures and customer support has no ideea of anything

John
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The benefits of ship station

Reviewed on 09/05/2023

Pros

ShipStation helps many countries especially in Africa to import more products from different parts of the world which helps to the creation of jobs to the local citizens And the price is cheap compared to airShipping

Cons

The import takes longer period 30- 60 days for one to get his/her product

Ndamulelo
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Best and affordable online Shipper

Reviewed on 02/06/2023

Pros

ShipStation is a good business and i will recommend to people running business store so that they can request orders to be shipped

Cons

They are very friendly and fast to work with customers

Jen
Overall rating
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Not easy to use

Reviewed on 06/05/2023

Pros

Good shipping rates and connectivity. Worked well when I was drop shipping items I manufactured for another company.

Cons

This is too complex for a two platform business. I wouldn't want to use this again if I have a choice of a simpler shipping platform.

Penny
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

An Excellent Shipping Partner

Reviewed on 28/02/2023

Overall it's very good. I'm always able to get customer support when I need it and they are very...

Overall it's very good. I'm always able to get customer support when I need it and they are very knowledgable.

Pros

I like that we can use all our carriers and easily monitor which things have shipped and what hasn't.We are able to split orders if needed and put things on hold.

Cons

One thing I would like to see is to be able to see when a shipment has not delivered. You can't filter shipments by "undelivered" so it's hard to spot carrier issues that come up. You just have to search through the whole list.