ShipStation Reviews

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928 Reviews

- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
shipping and order fulfillment solution
Reviewed on 27/10/2023
Pros
The ability to integrate with various carriers and compare rates is a significant advantage, allowing businesses to choose the best shipping options.
Cons
Basic inventory management may not suffice for businesses with complex inventory needs.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
We love ship station
Reviewed on 13/12/2023
We love it …my sales team uses it. I use it. I track with it. We use it each day. We save money...
We love it …my sales team uses it. I use it. I track with it. We use it each day. We save money with it. It’s pretty user friendly. Can’t live without it now.
Pros
It’s pretty awesome. We had trouble before we found this with high shipping rates. This product saved us money and gave us a great way to manage and integrate all our shipping and orders. We are grateful.
Cons
Nothing. Even the customer service chat is good - ideally I’d like a phone number for customer service but that’s ok.
Alternatives Considered
WordPressReasons for Switching to ShipStation
We found better rates and ease of use with ship station.- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Terrible customer service, stay away!
Reviewed on 21/07/2024
Terrible experience. NOONE TO TALK TO, CAN'T GET THEM ON THE PHONE, THEY ARE THE WORST.
Terrible experience. NOONE TO TALK TO, CAN'T GET THEM ON THE PHONE, THEY ARE THE WORST.
Pros
I DID NOT LIKE ANYTHING, I WAS JUST WITH THEM BECAUSE THEY WERE BOUGHT OUT BY USPS.
Cons
No customer service. TERRIBLE SOFTWARE, THEY DO NOT CARE ABOUT YOU.
- Industry: Sporting Goods
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
A Solid Shipping Platform with a Few Quirks
Reviewed on 02/11/2024
It's a very smooth app with some odd behaviors here and there but good overall.
It's a very smooth app with some odd behaviors here and there but good overall.
Pros
It consolidates all of our fulfillments from a variety of sales channels.
Cons
The integrations could use some mapping settings to prevent issues.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Powerful Shipping Management Tool for E-Commerce
Reviewed on 18/11/2024
ShipStation is a top-tier shipping management solution for e-commerce businesses, particularly...
ShipStation is a top-tier shipping management solution for e-commerce businesses, particularly those managing high volumes and multi-channel operations.
Pros
Wide Range of Integrations and Time Saving Automation
Cons
The pricing is high vor small businesses and there are limited customer support options
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
New Version Is Broken
Reviewed on 29/03/2024
It's been working, but so many features are not implemented well. They do not listen to the...
It's been working, but so many features are not implemented well. They do not listen to the community when it comes to improvement/needs. Some missing features from the new version that are necessary for an efficient workflow.
It's really easy to make a mistake while shipping/combining and there's no way to undo the mistake without crazy work arounds. They took a working program and turned it into garbage.
Pros
The only option I can find that integrates into our workflow
Cons
New version broke a lot of the necessary features I need
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great tool for managing and tracking inventory & shipping
Reviewed on 08/11/2024
Pros
Great tool for managing and tracking inventory across a range of different sales channels and handling all our shipment across these channels in one platform
Cons
has more funtionality than we need and prices have gone up recently
- Industry: Cosmetics
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
ShipStation Usage
Reviewed on 21/11/2024
The layout and shortcuts made for an enjoyable use and quick shipping process
The layout and shortcuts made for an enjoyable use and quick shipping process
Pros
Easy to use and navigate making for a quick shipping process
Cons
The new updates made it so ShipStation connect had trouble connecting scanners and scales
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Never trust customer service
Reviewed on 21/10/2024
Pros
Integrates very well with other sites and plugins. Setup was not terrible to do. Fulfillment is much easier then other companies we have used in the past.
Cons
Customer service was horrible! They are hard to get a hold of and when you do they cannot solve the issue most of the time. When you do get a hold of them, they give you a run around with no actual help. Constant issues with address and labels.

- Industry: Consumer Electronics
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Um.. is this an abandoned product?
Reviewed on 05/09/2023
Bum. Desperately need alternative.
Bum. Desperately need alternative.
Pros
Great when it worked. Best when I could use my own carrier without selling my firstborn.
Cons
No support. Literally ignored community posts and feedback for years and years. Not so much as an acknowledgement. Currently facing two MAJOR bugs preventing me from using their product and fulfilling my orders without tons of manual intervention. 3+ months and NO response. I am pretty sure they are failing and going bankrupt, suckering people out of as much money as possible before they completely fail.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
It works fine - Integrates with everything really well
Reviewed on 15/02/2024
Pros
It integrates with everything we need - far more than any other tool
It also provides the best out of the box reporting of any tool
Cons
Some of the functionality is just kind of weird compared to other tools we've used. Most of it is quite similar, but we run into things that aren't great from a user experience standpoint ocassionally.
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Good Platform to work on your e-commerce orders.
Reviewed on 14/04/2023
Works great to get all your orders fulfilled. We are very satisfied with that aspect. We do not...
Works great to get all your orders fulfilled. We are very satisfied with that aspect. We do not intend to change away from it.
Pros
The easy to gather all the orders from different selling channels into one tool. No extra entering of shipping information and I like how it does verify all your addresses.
Cons
The Magento Module has issues. Live Rates do not just transfer from Shipstation to the website. It ends up being $0 for shipping that gets charged to our customers. I had to deactivate that functionality.
Reasons for Switching to ShipStation
I was refered to it as a reliable tool to get shipping done. Unlimited shipping channels can be added.- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
Useful tool
Reviewed on 19/02/2024
Overall Shipstation has been a useful tool for our 3PL. There isn't anything else quite like it.
Overall Shipstation has been a useful tool for our 3PL. There isn't anything else quite like it.
Pros
Shipstation is easy to use and helpful for shipping!
Cons
Some features are buggy. We often have trouble with scales not working properly. Sometimes during peak seasons Shipstation cannot handle the capacity and crashes.
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
EASY TO USE
Reviewed on 26/07/2024
Pros
HOW EVERTHING IS EXTREMLY EASY TO NAVIGATE
Cons
i PREFER TO USE THE OLD LAY OUT AS OPPOSED TO THE NEW LAYOUT.
- Industry: Automotive
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Stores and order management
Reviewed on 29/09/2023
I find it easy to use and a great way to have all of your marketplaces centralized to assist your...
I find it easy to use and a great way to have all of your marketplaces centralized to assist your shipping team or your customers, we have various ways to locate an order and edit it to our needs.
Pros
Once you do your basic set up you can start to keep track of your orders and for a long time, we can go back and edit orders from years back in case something new pops up with customer service
Cons
Since it is a web page it can fail and make your process stop.Sometimes the cache on your account makes it slow to check on order if you have high volume (customer support can assist on this).now that they are testing their new look sometims old SS can be hard to work and you ahve to go to the new look, and viceversa.
- Industry: Consumer Goods
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
I would recommend for easy every day use
Reviewed on 31/10/2024
It was great but it could be better. They offer great prices but customer service is hard to get a...
It was great but it could be better. They offer great prices but customer service is hard to get a hold of
Pros
I liked that it was easy to use and convenient for me
Cons
I had trouble changing my account settings
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Simple Implementation, Useful Tool
Reviewed on 26/08/2024
ShipStation easily allows me to track purchasing and expenses. It was easy to rollout and train my...
ShipStation easily allows me to track purchasing and expenses. It was easy to rollout and train my staff in.
Pros
It allows me to keep an accurate inventory of uniforms, ranks, and supplies.
Cons
The ability to input new inventories into the system is tedious at first, however you can quickly adapt to the interface.
- Industry: Sporting Goods
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Used this program for years
Reviewed on 27/07/2023
Pros
Once you get all of your rules set up it doesn't require much additional work
Cons
Customer service isn't always easy to get
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Very poor software design and way of doing business
Reviewed on 18/10/2023
Very poor experience. Never could get the right answers from support either. Seems like a company...
Very poor experience. Never could get the right answers from support either. Seems like a company that really doesn't care about small businesses and customer support.
Pros
It was a way to print shipping labels in one place for multiple carriers.
Cons
They made you prepay for labels in certain $ increments before you could print labels, so you always have money tied up hoping to be able to use it sometime. Will only be able to ship FedEx and UPS if you have current account with them and can get the software to work together with your existing account. Not very user friendly compared to Pirate Ship.
Alternatives Considered
ShippingEasyReasons for Switching to ShipStation
Was recommended to me by UPS- Industry: Warehousing
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Love it
Reviewed on 17/08/2023
Our shipping challenges were solved by shipstation like magic
Our shipping challenges were solved by shipstation like magic
Pros
Very easy to use, integration with third party software is superb and great customer service
Cons
So far I don't seem to find anything that I like least.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Absolute rubbish
Reviewed on 24/07/2023
Pros
NOTHING. THIS SOFTWARE IS RUBBISH. CUSTOMER SUPPORT IS VERY bad
Cons
IS a rubbish app full of tech failures and customer support has no ideea of anything
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The benefits of ship station
Reviewed on 09/05/2023
Pros
ShipStation helps many countries especially in Africa to import more products from different parts of the world which helps to the creation of jobs to the local citizens And the price is cheap compared to airShipping
Cons
The import takes longer period 30- 60 days for one to get his/her product
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Best and affordable online Shipper
Reviewed on 02/06/2023
Pros
ShipStation is a good business and i will recommend to people running business store so that they can request orders to be shipped
Cons
They are very friendly and fast to work with customers
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Not easy to use
Reviewed on 06/05/2023
Pros
Good shipping rates and connectivity. Worked well when I was drop shipping items I manufactured for another company.
Cons
This is too complex for a two platform business. I wouldn't want to use this again if I have a choice of a simpler shipping platform.
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
An Excellent Shipping Partner
Reviewed on 28/02/2023
Overall it's very good. I'm always able to get customer support when I need it and they are very...
Overall it's very good. I'm always able to get customer support when I need it and they are very knowledgable.
Pros
I like that we can use all our carriers and easily monitor which things have shipped and what hasn't.We are able to split orders if needed and put things on hold.
Cons
One thing I would like to see is to be able to see when a shipment has not delivered. You can't filter shipments by "undelivered" so it's hard to spot carrier issues that come up. You just have to search through the whole list.