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643 Reviews

- Industry: Construction
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Game changer for Trades businesses
Reviewed on 12/12/2019
Support and product development are outstanding, other than dual property owners pretty much every issue or 'complaint' I've ever had have been addressed via updates, or with simple education. My Jobber mantra is '... it's probably right in front of me...', and odds are if I need a feature, it likely is in fact already there.
In summary, I have stopped recommending Jobber to any of my local competitors, as it has literally become my single most valuable business tool.
Pros
The user experience is second to none, both Client and User. We continually sell jobs away from competitors due to the ease of quote approval alone, and overall convenience and professional appearance are again best-in-class
Cons
Would LOVE to have the ability to list [2] property owners' names, first & last, when different. In our [SF Bay Area] more often than not we have homeowner-partners with separate last names, and both want to be included on all paperwork... honestly that's the ONLY complaint I can come up with after two years of daily use!
Response from Jobber Software
Thanks for the review, Eric! So glad to hear things are going well and that overall you're enjoying and getting value from Jobber. We've made a note to our Product Team about your request around having multiple pieces of contact info per client as that value with multiple property owners/managers is totally understandable. It's certainly not off the table for future updates. Cheers!
- Industry: Consumer Services
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Jobber - MY Business OSS
Reviewed on 04/12/2020
My overall experience with Jobber has been quite positive as it helps me immensely run my business.
It is my OSS today. It assigns and tracks all work requests, quotes, jobs and tasks. It also does our invoicing and passes data nicely to Quickbooks for great financial reporting. I just wish I had more robust reporting features with it.
Pros
Having a system that can be quickly and easily implemented and used by small business that incorporates features including integrates that addresses 'quote to cash' work flow was essential. Jobber does the job nicely, quickly, easily and is quite affordable for any small business. It integrates nicely with financial systems such as QuickBooks too.
Cons
Reporting is weak with the version I currently have. There are some standard reports that provide some fair data qualities but to customize reports using custom fields or job fields is quite weak. Exporting any report to Excel does not work well. I dont get the attachment file when attempting.
Alternatives Considered
QuickBooks Online AdvancedReasons for Choosing Jobber
QRIDIT did integrate with other systems and processes supporting all of our business products. It was awkward in supporting multiple consumer services. It struggle to offer us a converged business system.Reasons for Switching to Jobber
Workflow was stronger with Jobber for our business needs to support landscaping, homewatch, pool and storm readiness services on a single converged platform. However, we did keep Quickbooks for financial tracking and reporting.Response from Jobber Software
Hi Rich, thanks so much for your review. We're glad things are going well overall, and have noted your feedback for more advanced reporting. We're always looking at providing better business insights to our customers, so if you have additional info you'd like to share with us don't hesitate to reach out to our Success Team and we can collect that for our Product Team. Cheers!
- Industry: Computer Software
- Company size: 11-50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
I have streamlined my field service operations and improved my business.
Reviewed on 20/02/2023
a trustworthy and effective management tool for field service operations. For businesses wishing to optimise their business processes, its user-friendly design, powerful customer management tools, and great scheduling capabilities make it a useful investment.
Pros
pleasant user interfaces The programme has a simple layout and is simple to use.
Cons
enhanced with more features and greater usability.
Response from Jobber Software
Hey Devesh! Thank you for the 5 stars and for sharing how Jobber has helped streamline your business, that's so awesome to hear! We try to keep things simple so that businesses can focus on their work, so it's great that that's how you're finding using Jobber so far.
Our team is always on the lookout for new features that we can add to make things even easier for you and help level up businesses. It'd be great to hear from you about the sort of features you'd like to see and ways that we can improve usability! Please feel free to reach out to us at 1-888-721-1115, by chat, or at [email protected] Thanks again!
- Industry: Consumer Services
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
JOBBER HAS IT ALL BUT FALL SHORT ON THE BASICS
Reviewed on 12/09/2017
The basics of what Jobber is built around is route scheduling and can do so much more. The basics of being able to simply organize routes while out in the field (like other apps offer) has been overlooked
Pros
Jobber is a great idea with excellent customer support. The support for this product is through the roof excellent! The overall programming is huge, you can do a ton of stuff with Jobber.
Cons
The Achilles heel is this; jobber is designed to be used as a route manager for administrators and employees. The idea is that an employee can load up his or her daily tasks and go to work. From an employee’s stand point that is easy enough. Click on the first job for the day and they are off . . . . .
First part of the problem we are experiencing with jobber is that if the employee is not within a good service area the photos and service notes for that home will not upload AND WILL NOT be kept in cue until the employee gets into a decent service range. If you have spotty service where your route is this will not work for you. You'll end up going back to paper logs.
FOR AN ADMINISTRATOR - jobber really sets up work nicely for the day, week, and month very nicely BUT has some really important short comings that you should be aware of PRIOR to starting this service..... As an administrator you cannot mass assign or unassign routes to and from employees. You cannot memorize the modifications to a daily route but one click.
JOBBER needs to be able to allow us to set up routes as a whole NOT just individual’s one at a time to create routes. FOR EXAMPLE: we need to be able to go into a master list of clients, click and drag those clients into a “MONDAY A” route and or a “MONDAY B” route and the same for Tuesday and Wednesday etc. etc. . . . . if we want to make changes to a route as a single entity we should be able to do that as opposed to what we have to do now which is change each individual client to be on a different day one at a time for the next 6 months and or 10 years
FOR EXAMPLE, we have three routes per day each route has approximately 20 visits. If an employee calls in sick and we need to reassign 20 visits to another employee we have to do it manually for EACH CLIENT as opposed to just reassigning and entire route to another employee.
WHAT WOULD BE MOST HELPFUL AND CURRENTLY NOT AVAILABLE FROM JOBBER, would be to adjust routes on the "map" page and have it ask us if we want to memorize the reorganization of that route for all future visits or just that one day. The way that it is limited requires me to go in and manually change EVERY JOB ONE BY ONE to the route organization. This process takes approximately 1 to 2 entire minutes to complete depending on whether or not the visits are reoccurring for the next 6 months or six years . . . . . 1 to 2 minutes times 20 minutes obviously doesn’t work for any administrator at all.....the only way around this is to make the changes daily or weekly which is labor intensive and your will be paying for this each time your employee has to redo the routes.
- Industry: Security & Investigations
- Company size: 201-500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great For Organizing
Reviewed on 11/12/2022
Pros
I like that I can manage my customers that I have so I can keep track of the work I have to do for them or to keep track of questions they might have about their security system. I also like the fact that I can send them invoices for a complete job or a quote for a job to be done. With using this software our clientele sad tripled due to word of mouth from past clients
Cons
The software has no cons and I absolutely love using it
Response from Jobber Software
Hi there Bryan! Thank you so much for your positive feedback and letting us be a part of your team! We are thrilled to hear that we are able to help your business grow and be successful. All the best to you in 2023!
- Industry: Environmental Services
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 6.0 /10
Good Software.....Greedy Management
Reviewed on 11/10/2021
Pros
I love how easy it was to set everything up and get started with this software. The calendar is great as well as many other features.
Cons
I HATE that I cannot charge our clients the credit card processing fee automatically. It is very time consuming to have to tell every single person to call or email the office if they want the 3% convenience fee added to their invoice and update their payment settings. This was supposed to make collecting money easy - not so time consuming and such a headache.
I also HATE that management is so greedy that they would only allow pictures on line items in the most expensive plan offered. I was unaware that Jobber had a "bug" at the time I started using this and months later, half way through a quote, I suddenly discover I am no longer allowed to add pictures to line items without upgrading to the most expensive plan for an extra $100 a month. We only have 5 users and will never be interested in the additional features with the grow plan. It feels very wrong that Jobber would only give this option for $200 a month when numerous other softwares offer pictures for under $100 a month.
Response from Jobber Software
Hi Marcus, thank you for taking the time to share your feedback. It's wonderful that you're finding Jobber easy to use in running your day-to-day operations, and that you're enjoying the scheduling features.
We are always eager to learn about how we can improve, and we are very sorry to hear about your negative experience.
Our team would love the opportunity to directly discuss your product feedback, and better understand how these features would positively impact your business. Our support team is available from 8am-5pm MT, M-F at your convenience by phone (1-888-721-1115) or email ([email protected]). We would be happy to address your concerns about your subscription and feature changes.
- Industry: Construction
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
A CRM built for the needs of home services!
Reviewed on 22/07/2022
Overall Jobber is very good. The customer support is friendly and knowledgeable but obviously lack any real input from customers to the devs.
For the most part, they have wrapped up almost everything, but there are a few rough edges that need to be addressed. That said, I have not found a better CRM for home services.
Pros
Quotes are easy
Collect a deposit
Keep cards on file
Ease of Scheduling
Good mobile app
Cons
Unable to give partial returns through Jobber Payments
Need more environmental variables
Better API
More triggers in Zapier
Native texting is lacking in so many ways. Maybe instead of trying to reinvent the wheel, you could partner with a texting/phone/review product like Emitrr.
Reasons for Switching to Jobber
Jobber is better suited to sales that don't go through a sales funnel, the scheduling is a breeze, and the customer's experience is seemless.Response from Jobber Software
Hi Michael, thanks for your review!
If there is anything we can do to improve your experience feel free to get in touch with our success team at 1-888-721-1115 Option 2, [email protected], or by live chat.
- Industry: Design
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Jobber fits most needs for service/field type scheduling work
Reviewed on 21/06/2022
Great experience and would recommend it for most companies who utilize field/service type staff that requires trips to properties. Very easy to use for office staff and mostly easy to use for field staff.
Pros
- Easy to deploy
- Syncs with Quickbooks
- Many views to view work with filtering options
- Ability to limit worker's capabilities
- Ability to allow customers to request work
- Ability to send quotes/invoices (though we used QB for this)
- Scheduling was a breeze
Cons
- Phone app was not as intuitive as I liked from a UX/UI standpoint, but we overcame that hurdle
- Recurring jobs can be difficult to delete and when you have many it can cause more harm than good. It is built more for one-off jobs currently in my opinion.
Alternatives Considered
Housecall ProReasons for Switching to Jobber
The features fit our needs better and the UX/UI seemed to be better.Response from Jobber Software
Hi Troy! Thank you very much for taking the time to send us a review. We are very happy to hear that Jobber is meeting your business needs. We would also love to hear more about how we could improve Jobber's UX/UI, so please feel free to reach out to our Support team at 1-888-721-1115 opt 2, [email protected] or via our live chat.
- Industry: Consumer Services
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great Software Every Business Needs
Reviewed on 20/05/2019
Pros
They have a great mobile app as well as a great interface online. Lots of powerful features that any service related business needs. Affordable, easy to view jobs and what status they are in which is always a huge plus when it comes to keeping track of things.
Cons
Needs a more sophisticated live online booking platform. With where the modern world is going, customers don’t want to wait to hear back or call, online booking is the new generation. The service requests is cool and all. But a easy online booking of an actual appointment at a customer selected time is essential.
Alternatives Considered
mHelpDeskReasons for Switching to Jobber
I ended up actually choosing Housecall Pro in the end due to the online bookingResponse from Jobber Software
Thank you for taking the time to leave us a review! Glad to hear that our app and many of our features are working for you. And thank you for your feedback and perspective on online bookingwe're definitely sharing that back with our team.
- Industry: Consumer Services
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Love this Software
Reviewed on 02/06/2022
Love the software. Best decision we've made.
Pros
Works great at scheduling, quoting, generating new leads, invoicing, and payment. What I love most is the integration partnerships that Jobber has to make home service businesses more efficient and profitable. Awesome and helpful customer service.
Cons
I wasnt told that in order to use the Instant Payout feature that you had to have 10,000 in processed Jobber Payments. That was a hassle when we first signed up because we were just ahead of peak season. We quickly made that mark in a month so that issue was solved.
Response from Jobber Software
Hi Carita, we're so glad to hear that you are enjoying using Jobber and finding extra value in our partnerships, and working with the support team! Thanks for trusting us with your business and we hope you have a great weekend!
- Industry: Construction
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best Field Service Software In the Biz !
Reviewed on 19/01/2020
Amazing !
With the best customer service and most affordable pricing , the experience has been amazing for both our team and clients.
Whats better than that?!
Pros
Not only is the software amazing, so is Jobbers support team.
What';a better than being able to call and speak directly to someone that will help you navigate any issues , questions or concerns.
Our entire team utilizes this software for every facet of the business. From estimating, invoicing and scheduling to route optimization, email marketing and instant job reporting available for download within seconds.
With constant updates and an open API, this field service is very robust for any user.
Jobber is the future of this industry.
Cons
One of the things that Jobber was lacking was an open API. But, they recently changed that and now you can integrate Zapier and many other amazing services.
It would be nice to see them finally add a "Mark-up" feature to their estimating, but other than that, there has not been much else we have wanted for.
Alternatives Considered
Service FusionReasons for Choosing Jobber
Joist is lacking some MAJOR featuresSwitched From
JoistReasons for Switching to Jobber
-Access to customer service -PricingResponse from Jobber Software
Thanks so much for your thorough, review Ryaan! Glad you are enjoying the Zapier integration, and we'll be sure the Product Team sees your feedback on estimation mark-ups. Cheers!
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Has potential-needs work
Reviewed on 21/03/2018
Pros
Field staff are able to easily track time in their mobile apps. Client hub is starting to be a valuable tool, it needs work though.
Cons
You can't chat with field workers on their apps. It's difficult to bill from the mobile app. The time sheets don't properly sync with quickbooks. You can't sync your own/bank merchant account to jobber payments. Refunds take 5 days to process, you can't issue partial refunds, or take partial payments. you can't mark an invoice partially paid (construction typically does a 7% hold back of funds) It's tough to see which invoices are still outstanding. Payments do not automatically apply to invoices in quickbooks. No way to edit outline of client reminders to not include appointment times- we would like to only include appointment dates. You can't issue a credit on an invoice. you can't see aged receivables by client. You can't set individual staff availability ie; some needs monday off so it's blocked out. Instead, you have to enter a basic task and complete/delete it so your calandar doesn't get bogged down. You cant batch complete tasks jobs-need to auto complete late visits. you can't set individual payment terms for different types of clients - (one that would be really helpful, would be if issued before a day of the month, its due the following month on a day. needs an hr area for staffing meetings and notes. Clients don't like how they're currently accessing client hub- one suggestion would be a mobile app or a save to favorites button which is easily recognized by clients.
Response from Jobber Software
Hi Andrea,
Thanks so much for taking the time to provide this thorough feedback. We wouldn¿t be able to build a product that helps businesses without feedback like yours!
It's great to hear that your team has been able to easily track time out in the field and that you're seeing value from using client hub.
We've noted this specific feedback for our product team to look over and use to help drive future feature updates. We do recognize there are a lot of features that would make Jobber even better for our customers. Because of this we¿re always pushing out new features and updates, so hopefully we¿ll be able to cross some of these items off the list for you down the road!
- Rebecca from Jobber
- Industry: Consumer Services
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
I love Jobber! The scheduling, quoting, invoicing, custom fields, etc are just what our biz...
Reviewed on 15/03/2018
We are a much more organized team with this software. It keeps track of all of our documents, maps, estimates, invoices, order forms etc that used to be spread all over the office, in a stack of papers to be filed or in a paper file that no one ever bothered to look at. We are much more easily able to quote and retrieve quotes and send them to our customers in a really professional looking e-mail. It's great to have the scheduling work with the client database and the invoicing software...it really just make the whole client process quite seamless.
Pros
Hard question as there is SO MUCH I like. The scheduling is great as the calendar is really easy to work with and has customization features. It works excellent for just one or a whole team of people. The quoting feature is phenomenal and was revolutionary for our business. Not only can we now easily keep track of quotes and attach maps and other docs to the quotes, the whole quote and attachments are converted to the job when we close. Life changing. Notes and such no longer get lost as paper copies and our team is ALL informed of what is going on with a job. Jobber also generates a reminder for us to follow up with the customer a couple of days after the quote, which is quite handy. Jobber automatically sends 2 reminders to our clients that we are coming out, which they love and makes us look great! The guys have the ability to map the property with a push of one button and send a quick "on our way" text message to the customer. Customer service is always a phone call or chat away and everyone is always fantastic and super helpful. I love all the custom fields to store serial numbers, customer details and lots of notes. The tags are also very helpful to sort customers into different categories for easy reference. Overall, Jobber is definitely one of the best things we've done for our business. I highly recommend.
Cons
I wish the app had similar functionality to the desktop; however, strides towards this have definitely been made in the past year. I would like "estimate" to be added like a task, event or job, blending the features of a job (reminders sent) and task (no invoicing necessary). I would like transferable fields to be more customizable by me and more flexible overall. I would LOVE to be able to start with one customer service person and finish the issue all the way through with them instead of switching if the issue takes a bit of time. I would love to be able to add automatic follow up and templated e-mail follow up based on category of job. It would be nice to have the option of paying Jobber Payment fees monthly instead of per transaction. All of these things are so minor, but would be helpful to change/add.
- Industry: Consumer Goods
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Jobber is a great job scheduling, quote & invoicing platform. I would recommend it to anybody.
Reviewed on 15/03/2018
I already answered that question
Pros
The website is easy to navigate.
Employees can easily see their jobs in mobile app.
Entering client & job info is a breeze even for new employees.
Live chat is available and the issues I have had have been easily solved via live chat.
Quotes are easy to find in the system and can easily be converted into jobs with minimal or no extra data entry.
Invoicing is easy and seamlessly integrates with quickbooks.
Once I turn on Jobber payments, customers will have a very easy way to pay their bill that is just as simple as PayPal (our current payment platform).
I can tag clients into any kind of group I can think of. The biggest way we will use tagging is for delinquent Invoice customers (we are blessed not to have many). Any employee who tries to enter a new job for a client in this category will see a tag reminding us to get paid for past work before agreeing to a new job. There are ways to track past due invoices but not all employees can see that info.
Automatic emails and sms templates in Jobber can be easily customized for our business needs.
Automatic customer reminder emails and sms is awesome way for customers to remember appointments.
Customers via email link in their quote can request quote changes.
Customers via email link in their quote can accept a quote and sign-off on it which makes converting a quote into a job very easy. Notification of an approved quote is emailed to me and the dashboard in the program notifies me.
Cons
Can't do line item discounting on quotes...customers like to see normal price next to discount price....also certain items on a quote need a discount without discounting the entire quote....currently a discount can only be shown after the subtotal and the discount will apply to the entire quote, discounting labor before discounting a taxable item.
Can't send generic quotes easily...sometimes we want to put several options on a single quote but the program tallies all the dollar amounts together and puts an outrageous total at the bottom...we have lost business due to a customer looking at the "total amount" of a quote and freaking out because they don't realize the quote tallied all the options together.
Can't make job forms mandatory for employees to complete before closing out a job thus making it harder to hold employee responsible when certain details are missed in a process.
Products and services reports can be skewed on the dollar amounts because again sometimes discounts are applied on an invoice but Jobber only allows for a discount on the subtotal (rather than line item)...this makes it hard to get an accurate dollar amount when doing reporting on specific items we sell. As far as I can see, Jobber reports will not take into account discounts given during a specific period of time.
The automatic quote follow up feature can only be viewed on main website. There is currently no way to make it visible to an assigned employee on the mobile app.
- Industry: Consumer Services
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
We love Jobber But.......
Reviewed on 01/03/2018
We love Jobber because their support is great and there product is great! Its been going on 4 years now and still no resolve on the notifications issue. Not even an update. WE NEED SMS AND EMAIL NOTIFICATIONS TO WORK PROPERLY! PLEASE!!!!!
Pros
The way it organises our daily processes. Without it we would just be another business
Cons
Notifying our customers that their service is due, is crucial to our success. Notification emails and sms are just not working correctly? Right now if you have anyone unassigned in the grid view while sending notifications, all of those people will receive notifications too, when they shouldn't! Only the people on the calendar who are scheduled for that day should get the notifications. My customers who are unassigned get pissed and call me telling me "I didnt schedule service for this date". Any other users of Jobber using the notifications via email or sms having the same problem? Please let me know if your having the same issues? The reports need work, There are limited reports and no ability to shell out to a custom report writing utility. Things like new activations, disconnections so you can track how many active customers and non active customers you have. Love the quote signing ability they just came up with, but it would be nice if they had a Check box that has to be clicked acknowledging they read the service terms. Forms are lacking for our pest control industry. An inspection report of the home/office needs to be dont to let the customer know the deficiencies that need to be corrected for proper pest management. Invoices are great!
- Industry: Facilities Services
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Veteran user 5 years and going strong.
Reviewed on 22/03/2019
I got in close to ground level with this company and have seen how quickly and strongly it has grown. They want nothing more but to tailor the software to fit your needs as a business owner/operator/manager. It is still growing and options are being added all the time. Thanks Jobber for making my job easier !
Pros
The ease of sending out your customers reminders for service the next day. Or even the option to batch invoice your whole days worth of work. The pluses are endless to this software. It may not be a complete fit for everyone but they are making advancements every month it seems and turning out more and more options from us as customers and what we need to have to be able to operate our businesses efficiently.
The customers service is STELLAR you will always get someone that really wants to help and will listen to your input about the software and what could make your job easier to run your business. The price for the use of the software is low for the options you get.
Cons
I personally would like an auto-bill option for the recurring monthly charges that do not change as in a monthly billing for servicing a commercial lot or personal lawn(lawn care) .
Response from Jobber Software
Rick, we've been so glad to have The Grasshopper with Jobber for the past five years! Thanks for the great feedback, and we'll certainly pass on your wishes for auto-billing to our Product Team. Thanks for always taking the time to share feedback with us, and for taking the time to leave this review. Thanks for all your support over the years :)
- Industry: Construction
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Jobber - from a painter's perspective
Reviewed on 22/08/2014
Pros
The best part of this program is the mobile/cloud-based feature that can be accessed by multiple people on the go and still see all the same information. I use the calendar to schedule and see where each of my crews are working for the day(s). I am running two crews, plus a sales schedule from Jobber. I would think that more than five schedules would be more difficult to run on Jobber, just because of the way their calendar is set up.
There is a decent amount of customization; I was able to enter the various services I offer to my clients with pre-set pricing. The estimate forms are fairly professional.
I can give each of my crew leaders and members access (at a monthly fee per employee who has access), and they enter their own hours. So, payroll can be done fairly easily by downloading their hours into an Excel spreadsheet.
Cons
It does not sync very well with QuickBooks Desktop version. I am not interested in moving to QB online (several bookkeepers and accountants have advised not to go to QB online). It has created duplicates in Jobber, and Jobber does not offer a mass editing feature, like deleting or editing a batch of clients or contacts.
JOBBER is not a CRM (client management tool), so it is not easy to pull out all the clients' addresses, emails, etc. to do a mass mailing or email blast. It also doesn't allow me to have automatic followup on certain projects that need attention in a shorter time period. For example, decks need to be done every two years to stay looking nice; I wish I could have a way of pulling this up or auto-notifying. It does not help you really stay in touch with past clients all that easily, and past clients are the easiest source of business compared to trying to get new business.
- Industry: Facilities Services
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Perfect for lawn care
Reviewed on 04/04/2022
I run a 2 truck lawn care business with Jobber and we pack our days very full of work. I can build weekly/biweekly or one time visits easily, edit them on the fly and ensure everything is captured on the invoices. The payment portal for customers, the consistent branding across quotes, invoices and receipts and the payment options make my company seem like a much larger and more established business. The process is so slick that I am saving hours and hours of tedious work every week.
Pros
Job scheduling for the whole season is easy, and with automated invoice reminders and batch invoicing, I can get the admin side of the job done quickly and accurately so I can focus on other parts of the business.
Cons
I don't have much to complain about - everything works for me.
Response from Jobber Software
Hey Chris! Thank you so much for your fantastic review.
Our goal is to help business owners like you be successful by saving time and making running your business easier, so it's awesome to hear that Jobber is helping you save hours of work every week - it's music to our ears!
If you haven't already, you can check out our awesome referral program! If you'd like more information, feel free to give our team a call at 1-888-721-1115. We'd love to hear from you!

- Industry: Construction
- Company size: Self Employed
- Used Daily for 2+ years
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- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
This software was amazing!
Reviewed on 06/08/2019
Overall great software, great team of customer support...very quick to respond! Very great value and professional looking software for the low cost.
Pros
Loved, loved this software. Made me look profesional to my c ustomers. Especially just starting out, this software made me look like a much larger, very professional business in the home improvement business. Very simple, very easy to use.
Cons
Features. I eventualy switched to another software because jobber was limited at the time. I really wanted SMS and email notifications to go out to clients and leads automatically from the system and jobber did not have those features at the time. I believe they have those features now.
Response from Jobber Software
Thanks so much for your review, David! Glad to hear Jobber was able to add that level of professionalism to your business as you were getting started. You're right in that we do have SMS functionality currently, where you can send visit reminders, on my way and late messages, and invoices and quotesall via SMS. The door is always if you have any questions about Jobber's current functionality. Thanks for taking the time to leave a review. Wishing you all the best!
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Amazing Company
Reviewed on 24/04/2018
Too many to count. Invoicing, routing, tracking of trucks, productivity measurements, easy of emailing clients.
Pros
What don't I like about this software?! This company and it's platform are amazing! Once you get past a small learning curve this software is easy to use. Love being able to tell where my crews are, see productivity on job sites, invoice clients while out in the field, take quotes while out in the field, route my trucks with a click of a button, and easy to use overall. Their customer service is beyond excellent. If you have a problem you can chat live or email them and have a response very quickly within operating hours. If it is after hours someone normally gets back to you within a few hours. Great company!
Cons
There is really nothing bad I can say about this company. The only thing is there are occasional glitches in the system and one time it when down for a few hours. Otherwise it is great.
Response from Jobber Software
Thanks, Mark! You made our day. Glad to hear Jobber has been such a great fit for you¿we're grateful to be a part of your business!
- Industry: Consumer Services
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Overall rating
Save time and money and start using Jobber today
Reviewed on 27/11/2014
Our company provides two disparate services to home owners, handyman services and residential cleaning services. Finding a scheduling software solution to handle both types of businesses was a challenge. When we finally found Jobber we were very pleased to find a solution that was both complete and yet easy to learn and use.
We were able to import our customer base from Quickbooks with no problem. As a matter of fact, the import/export functionality between Quickbooks and Jobber is exceptional. Now, we are able to enter information once (at the time of an estimate) and then use that same information to populate the work order and invoice in Jobber and even export it to Quickbooks so that we have a complete record of the work done in our accounting software. The two products combine to give your business a one-two punch in the battle to manage the amount of information generated on a daily basis.
The calendar/scheduling portion of Jobber is also very good. We use the "grid" view and its easy to move jobs during the day or even to reassign to another team member. One improvement that could be made is to add team functionality to the scheduler. From a systems standpoint, this is not easy to do and I'm sure that once the programmers at Jobber figure it out, it will be rolled out to the users.
We have just started using the capability to attach files to our customer's profiles. Now, we are able to scan handwritten documents such as estimates and attach them to the Quote in Jobber so that we can always go back and see the original document if needed.
One concern with a cloud based scheduler such as Jobber is up time. I am happy to report that up time has never been an issue. The system operates with 99.99% availability. Its ready to use when you need it.
Jobber provides exceptional customer service through their chat feature. A tech is always available during business hours.
Pros
Ease of set up
Ease of training - very intuitive to learn
Ease of use
You can go ahead and start today and use as a calendar. As you become more comfortable you can easily add more of their functionality.
Response from Jobber Software
Hey Royce!
Thank you so much for the kind words! We're so happy that you find Jobber easy to use – that's something we pride ourselves on.
Please do let me know if there is anything else I can help you with.
Cheers, Aidan.
- Industry: Environmental Services
- Company size: 2-10 Employees
- Used Daily for 1+ year
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- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
We love Jobber!
Reviewed on 23/08/2018
We love jobber, its a great software and has helped us organize the company tremendously!
Pros
This software is fast, easy to use and organized. The options to separate a quote into multiple jobs has been detrimental to our business.
Cons
Jobber doesnt work well with multiple sales people, you can set defaults but they will be specific to one person. For instance, if you have two estimators and you want the quote to be sent from that specific sales person you will have to go in and change names, company names, etc each time. The default option should have multiple options set to sales persons individually.
Response from Jobber Software
Thanks for the review, Kate! A Jobber account allows for just one company's branding, but if you'd like replies for emails to go to different email addresses, you can remove the email address from your settings, which will cause email replies to go to the email address associated with whichever user sent out the email from Jobber. If you have more than one company, it's possible to set up multiple Jobber accounts and have them linked, which also might help with separating branding. If you have any questions about this or additional feedback, please reach out to our Success team and we'll do our best to help out. Thanks again for your feedback!

- Industry: Civic & Social Organization
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
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- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Great app for a small business service provider
Reviewed on 29/01/2019
Overall, we do recommend giving them a try to see if it's a platform you find to fit your needs. We actually have been through a few different ones, each with their pros and cons but Jobber has left us feeling like found the one to build and grow with going forward.
Pros
Enjoy that it's function takes into account a few little things that apply to a small service related company that we feel was missed in bigger providers (unless you bought something really robust and costly). We're big fans of the scheduling queue feature and it's click/drag functionality. The mapping function for scheduling/dispatching is very cool and something you typically cannot get for software at this price level, so that's what initially won us over. Also has some customization that is always good to have to help tailor something to YOUR biz.
Cons
Though it has some customization, a couple more things would be nice as well as a bit more integration with other software and apps (both of which I'm sure they have in the hopper, just not quite there yet).
Response from Jobber Software
Thanks so much for this thorough feedback, Jonathan! Feel free to send feedback our way (to our Success Team) and it will certainly be used to help drive the direction of the software. So glad to have the Youth Alliance crew on the team!

- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent
Reviewed on 12/07/2018
I'm able to run my small business like a Fortune 500 business and it looks like one too! Customers, employees and I love it!
Pros
Jobber has empowered our company to grow from 0 to 400+ weekly accounts in just 2 years by eliminating the billing, routing, staffing and payroll issues we otherwise would be battling. We started out with an excel spreadsheet, but then we found Jobber and it solved most of our problems immediately. Later, they added even more functionality, closing the gap and allowing us to run our business profitably and efficiently from anywhere. The app is great and my team literally has no boundaries, other than their cell phone signal. I recommend it to anyone in a small service related business.
Cons
The built in Google routing doesn't always seem accurate, but that's a Google issue, not Jobber. Otherwise, we love it!
Response from Jobber Software
Wow, thanks so much, Edward! We're so happy to have you on the team.
- Industry: Consumer Services
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Jobber has significantly improved my business!
Reviewed on 29/03/2019
I've tried all of the competition, and there's nothing better in my opinion. The price is right, the team is great and they're local to me, and the system is as easy to use as it is powerful.
My guys can do everything from creating clients and quotes, to booking jobs, invoicing and sending review links. They do so totally under the control and supervision of the office -- through Jobber. I actually can't imagine not having Jobber at this point, lets hope they don't raise their rates.
Pros
- intuitive
- excellent customer service
- frequent, consistent updates and upgrades
- optimizes administration
- empowers employees to safely operate more autonomously
Cons
It would be good if a social/environmental cause was integrated into their model. I'd feel better about where my money is going, and many others likely would too.
Response from Jobber Software
That's interesting feedback and we'll definitely pass your thoughts along. We try to share what we're up to as a company on our social channels, so feel free to follow along there if you're not already :) But we'll certainly keep this in mind. Thanks for the great feedback, Joseph! So glad to have you and the Humane Solutions crew on the team.