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485 Reviews
- Industry: Internet
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
It just works !
Reviewed on 30/06/2017
Pros
Clear, clutter-free interface with the right tools for the job, everything is made to concentrate on your emailmarketing objectives and not how to use the tool :)
I've been using CM for close to 10 years and have witnessed their progressive and intelligent implementations : nothing is added that you won't *really* need and once it's added it's especially intuitive.
Add to that Campaign Monitor's daily tips, blog posts, ressources and especially their outstanding client support : you just can't go wrong.
Cons
Hard to fin anything really, maybe certain ways of implementing behavioral segments but then again maybe it's my Marketing objectives that aren't clear enough...
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great for agencies
Reviewed on 12/08/2019
Pros
We used Campaign Monitor for many years with multiple clients and it worked really well. Segmentation of clients was easy and setting new ones up was all self-initiated, no need to contact support. List management was a breeze as well as segmentation. Campaign creation was also easy, we never used the drag and drop editor as we crated bespoke HTML emails ourselves.
Cons
The reason why we chose to move away from CM was the segmentation was slightly limiting for us. We basically needed to segment based on relative dates, i.e from now until 3 months ago. This could only be achieved by entering exact dates, which you would need to change on a daily basis if using for automation purposes. If that doesn't bother you I would recommend using CM.
Alternatives Considered
MailchimpReasons for Switching to Campaign Monitor
The agency aspect was enticing as well as the self-management process meaning we weren't paying overheads for account managers.- Industry: Financial Services Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Solid ESP that's like the Toyota of email solid, dependable, but not feature-rich.
Reviewed on 02/03/2018
It makes it easy for us to send emails to our list of 200,000+ subscribers. While the features are...
It makes it easy for us to send emails to our list of 200,000+ subscribers. While the features are basic, and we want to see more advanced controls and segmentation features added, it's a stable system.
Pros
Extremely solid and reliable ESP. Doesn't go down often, and there are minimal issues with deliverability. The features are basic, but solid and there aren't many bugs.
Cons
There's a strong lack of features. For example, there are no simple ways to send emails to an unopened segment. There's also no way to easily clean/prune inactive email subscribers. And third, there are limitations on automation triggers.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Simple and easy to use marketing tool
Reviewed on 02/07/2023
Overall a simple and easy to use tool. It can be customized with many templates.
Overall a simple and easy to use tool. It can be customized with many templates.
Pros
There are many templates to choose from and they are simple to alter with our own brand's requirements (fonts, colors). Market automations, testing, analytics, integrations, and personalization are all characteristics that help corporate communications produce the greatest outcomes.
Cons
It would be great if it had a freemium version
- Industry: E-Learning
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Nice Email Automation Tool
Reviewed on 04/02/2020
It was a good platform for email marketing, but wasn't a CRM solution.
It was a good platform for email marketing, but wasn't a CRM solution.
Pros
I like how easy it was to set up email automation campaigns. We had a custom template and I thought Campaign Monitor worked pretty well with it. Organizing and segmenting our lists was also a breeze.
Cons
The main reason we left and switched to Hubspot was because Hubspot was an all-in-one CRM tool that connected to many of our other programs that we use.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Campaign Monitor
Reviewed on 02/10/2019
This like many other Email companies can be as successful as you want if you are willing to put...
This like many other Email companies can be as successful as you want if you are willing to put the time and effort into it. The great thing with this is the Price is very competitive and it offers a bit more than the others.
Pros
Campaign Monitor recently bought Conversio Emails. The price is very competitive for all the things it offers. Email campaigns, reviews, pop-ups, newsletters, Abandon Cart functions. I have sent out multiple individual newsletters and abandon carts with success rates.
Cons
The Workflow function on the site was a little hard to set up and its why I do not send more out. When I turned it on it sent an email to every single person on my list.... when I just wanted it to send one to the new subscribers from that time forward.
- Industry: Internet
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Creating and testing a email campaign is so efficient !
Reviewed on 30/08/2022
I use Campaign monitor to import my emails then test them. Once the rendering is good for me, i can...
I use Campaign monitor to import my emails then test them. Once the rendering is good for me, i can send it to my mailing lists.
Pros
Importing an email is really easy and having the preview is good too ! The assistant is a good tool, helping to improve the code / rendering of the email.
Cons
Mobile preview of the email doesn't see to work on my browser (Brave), looks like it's not reading my media queries.
Reasons for Switching to Campaign Monitor
I like how fast i can create and test a campaign compared to alternative.- Industry: Warehousing
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Selling e-Mail Marketing
Reviewed on 02/04/2020
Support has been great when needed. Our emails are going out without being blocked and we are...
Support has been great when needed. Our emails are going out without being blocked and we are getting great information back on tracking for each email campaign we setup.
Pros
Not only is this platform very easy to use to create and build email newsletters and support emails it gives you the ability to white label and brand the software to sell as a service to your current clients. Adding revenue to support your sales and marketing clients through email marketing.
Cons
The template designer which is very easy to use and has quality templates is lacking in the customization aspect the designs are. How ever you can code and upload your own email designs.
- Industry: Marketing & Advertising
- Company size: 501–1,000 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Campaign Monitor
Reviewed on 03/12/2019
We purchased Campaign Monitor to send personalized, relevant, and timely emails to our audience....
We purchased Campaign Monitor to send personalized, relevant, and timely emails to our audience. Our contacts at CM worked hard to ensure that this was the right fit for us and our needs.
Pros
Campaign Monitor has a lot of personalization options (conditional text, incorporating multiple data sources) that put you in control of your program.
Cons
Because we were a smaller client for CM, but had a lot of security and legal requirements, our sales process took quite a while (around six months).
Reasons for Choosing Campaign Monitor
Aurea is in the process of deprecating Lyris - no additional upgrades were planned for the next two years.Reasons for Switching to Campaign Monitor
Campaign Monitor had the features we needed for the best price.
- Industry: Management Consulting
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Similar to other e-mail marketing platforms but not as pretty
Reviewed on 16/08/2021
Recently, our subscriber list grew to over 10,000 so we had to increase into the next payment plan....
Recently, our subscriber list grew to over 10,000 so we had to increase into the next payment plan. I believe the costs are reasonable as we use Campaing Monitor on more than 10 different projects for the company.
Pros
Campaign Monitor is easy to use to create emails to send to a list of subscribers. What I like the most about the software is the ability to duplicate a previous email campaign so you don't have to recreate all of the content (e.g. you may have a monthly newsletter with the same banner/image or social media buttons). This option makes it easy to send out regular information without completely reformatting the content.
Cons
Campaign Monitor is similar to other platforms such as MailChimp and Constant Contact, but I think it is not as aesethically pleasing or quirky with the language it uses. Some of its functions are more limited, such as formating boxes or resizing photos. Often you just have to work with the formatting you are given and can't expect it to have the best design.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best email marketing and automation solution i've used so far!
Reviewed on 08/10/2017
Pros
We've used other email marketing tools for different reasons over the years, but still always came back to read Campaign Monitor's excellent email marketing advice on their blogs and articles about best practices. Finally took the plunge a year ago and moved all our subscribers over. No regrets whatsoever!
Just the amazing email editor and template manager is enough to make me leave everything else and use Campaign Monitor. The extensive segmentation tools, super clear and well-formed APIs to connect with our CRM and outstanding customer journey setup is above and beyond what i've seen from other tools in the market. Oh and their brilliant responsive all-platform templates!!
Also, when they say 'award-winning' and round the clock support / success teams, they mean it! Definitely and whole-heartedly recommended!
Cons
I'm nit-picking, but how Campaign Monitor counts subscribers (in order to bill us) is different from some of the other tools out there. For e.g. if the same subscriber is in two mailing lists, it counts as two for billing purposes. If you have many lists, it tends to balloon your billing subscription out a bit.
- Company size: 2–10 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Product, Great Support, Definitely Better than Others We have Tried
Reviewed on 09/09/2016
After over twelve hours attempting to log on, pay for, and conduct a REPEAT newsletter/emailout...
After over twelve hours attempting to log on, pay for, and conduct a REPEAT newsletter/emailout with one of its competitors, GetResponse, I had to look elsewhere, because their system was rejecting our email list, because it "looked" to GetResponse's totalitarian software as "very similar to another list on its server"---OF COURSE IT LOOKED SIMILAR---We had used their service twice in the past year---with admittedly a few "hiccups", but we had got those emails out. Their service refused to let us log in, or pay for, or reactivate our old account, so we had to create a new one---and that's likely one factor that led to the total failure of their organization to provide the slightest bit of genuine service to us yesterday.
Shortly before midnight, I tried competitor "RedCappi", but after I edited an outgoing email address, it looked as if they might delay sending the test emails, so while waiting to see how long that delay might be, I set up a "Campaign Monitor" account, and proceeded with the same process (our newsletter html was "ready to go"---having been produced by the IT guru at our factory overseas). Despite a good half-hour lead, the RedCappi test emailouts took over an hour and a half to arrive, versus maybe less than a minute with Campaign Monitor.
I was sold---uploaded all 4800 or so email addresses to Campaign Monitor without a hitch, and Campaign Monitor clearly pointed out a few dozen "oops" emails I had mis-formatted, and I was able to fix all and add them back into the emailout effortlessly.
When I wanted to send to the total list, instead of to four test email addresses, I found a helpful FAQ on the Campaign Monitor site which clearly walked me through how to resend to new subscribers---a vast difference from having to "Chat" on three separate occasions with the GetResponse team to help me with their less-user-friendly system (EVEN THOUGH I HAD USED GetResponse TWICE PREVIOUSLY)!
Pros
Hard question to answer---Sorry, I have to say "EVERYTHING"! Worked well, priced me in cheaper local currency, fast sendout, very helpful tips on mis-formatted emails, phenomenal customer support, no login or password struggles...the list goes on (a double-entendre).
Cons
Unsubscribe "Tag" added at the bottom of our emails was in a different font from the bottom portion of our emailout/newsletter---a minor point.
- Industry: Health, Wellness & Fitness
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
This is your best option if you don't have a good CRM or Marketing Automation (Premier Plan...
Reviewed on 27/07/2017
Non-Profit Discount, Volume Discount, Drip Automation, WYSIWYG editor (removing designer/developer...
Non-Profit Discount, Volume Discount, Drip Automation, WYSIWYG editor (removing designer/developer dependency), Web Form Integration
Pros
You get a:
> WYSIWYG email editor (making responsive email design & development a piece of cake).
> Conditional email blocks based on list segmentation or conditions.
> Easy to setup email drips to your list, based on when they joined, segmentation rules or custom conditions
> User management to limit access to the lists and control actual email deployment
> Ability to run unlimited basic Spam Filter, Firewall and Email Client tests
> New reporting tab makes monitoring email performance much easier
Cons
The transnational emails are great for basic requirements. Anything more needs custom development and support. I was disappointed when I found there's no way to limit Transactional Emails to run on specific lists out of the box.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
Rock solid
Reviewed on 05/02/2020
We use Campaign Monitor to keep track of lists on course registrations. We've had the same code...
We use Campaign Monitor to keep track of lists on course registrations. We've had the same code running for years and have never run into issues. The API is very stable and after 5 years we haven't had any issues, no breaking changes or anything related to it. I'm very happy with the services provided.
Pros
I liked the documentation, it's nice and easy to read as well as follow. Integrating with their API was also easy, I had no issues with that and works well. The responses are great and errors that you do get are easy to understand and resolve.
Cons
I can't fault Campaign Monitor on anything regarding our use case, it has fulfilled our desired use cases.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 5.0 /10
Easy to use with basic functionality
Reviewed on 13/01/2022
Pros
We've been using Campaign Monitor to send transactional and newsletter emails for over 7 years without any issues. Once things area set up, it's very easy to use.
Cons
It gets relatively expensive once your list size grows past a couple hundred thousand subscribers. Modern competitors (like Klaviyo) include the same basic functionality for similar price or cheaper, and then also include tons of additional features like abandoned shopping carts, realtime website integration for better segmentation, etc.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Campaign Monitor
Reviewed on 24/08/2018
Campaign monitor is great for small business' who are not much on the technical side, it's easy to...
Campaign monitor is great for small business' who are not much on the technical side, it's easy to use and easy to explain to your clients.
It also has high deliverability and excellent compatibility with mobile and computer. The pricing also differs which is great if you have a range of clients from small to medium to large business'.
Pros
Campaign monitor is clean and modern and because of it's designed, it's very easy to use and understand. You also have a range of templates to choose from. This is best if you are not very technical and find it easy to use a drop and drag function.
They also give you access to your statistics and you can export your database if you need to upload it to another service.
They also continuously grow their services and have now added automation, insights and transactional emails.
You can also design your own email using code and upload the code as a template to Campaign Monitor
Cons
You pay for everytime you send out a batch of emails where some email marketing services are free.
The customer service takes a while to get back to you.
Sometimes the code you upload won't look as good when its embed into Campaign monitor, Sometimes the functionality of the code goes off.
The email campiagn you send out can look better on chrome than safari

- Industry: Consumer Goods
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Extremely sensational and fantastic Email Marketing solution.
Reviewed on 10/09/2022
Facilitate great email marketing and automation.
Enables ease to create engaging emails.
Facilitate great email marketing and automation.
Enables ease to create engaging emails.
Pros
It's simple to create and launch targeted email marketing campaigns with Campaign Monitor.It's simple to connect and engage with our audience seamlessly using this tool.I like the ease to track and manage campaigns with this tool.
Cons
Every aspect of Campaign Monitor delights me because all our objectives are achieved efficiently thus I got zero demerit to highlight.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Great product for small biz, but limited capabilities
Reviewed on 10/11/2018
I can quickly build one template and create different versions of it. Or, I can make duplicates of...
I can quickly build one template and create different versions of it. Or, I can make duplicates of an existing email, and make any edits I want. It's very easy to use for basic email creation and deployment.
Pros
There are a dozens of templates to choose from, or you can build your own campaign. Easy to get started, easy to set up deployments.
Cons
I've never been able to upload prebuilt html into the platform. Supposedly you can, but we had a designer, and two managers all sitting around the computer for nearly an hour trying to figure it out to no avail.
And a more robust search feature would be great - like the ability to search by subject line or key word.
- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Currently the best email service provider in the balance of powerful features and easy of use.
Reviewed on 16/05/2018
Pros
I love the email builder. That's what did it for me. But I also like Worldview, it's amazing. I also really like the reports, they are so easy to navigate and give deeper insights than I saw with other ESPs.
Cons
It's a little pricey compared to the alternatives, but I think it's worth it. One time I had a very bad issue which they apologized for and gave me a credit for, but it was really bad. Things happen, still a great company.

- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Has everything you need, but not for beginners
Reviewed on 12/12/2018
Pros
Campaign Monitor has every feature you need. If you want automated campaigns, a/b testing, api specific campaigns, it's got it all. It's got so much flexibility to fit whatever your use case is.
Cons
It can be challenging to use. It's not as simple as other drag and drop platforms. To design a really great campaign, you really HAVE to know a little HTML.

- Industry: Financial Services Software
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Good email tool
Reviewed on 29/07/2019
Pros
The import function is pretty cool. Simply paste a list into a form and it figures it out by itself.
Cons
The workflow is not always intuitive. More choices should be available at any given time.
Alternatives Considered
MailchimpReasons for Choosing Campaign Monitor
ExactTarget was really horrible.- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
An expansive email marketing tool.
Reviewed on 28/06/2018
Pros
Campaign Monitor is a full-featured, high-quality email marketing tool. My business has found success using this tool for both internal and external audiences. I find the greatest value in the analytics features of the tool. This helps my marketing team use data to plan directed communications to employees and customers.
Cons
The customer service is non-transparent. Campaign Monitor makes many attempts to defer your help requests through pages of FAQs and making it difficult to find their email contact form. It looks like they have a call-in line for premium pay customers, however I did not have any issues I needed to contact them for while I had the premium account.

- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
very good email marketing application easy and convenient to use with many essential tools
Reviewed on 11/05/2018
Pros
If you want to highlight a good email so that your clients do not miss it, Campaign Monitor is ideal.
Campaign Monitor provides us with a large number of essential tools for an email marketing job.
It provides us with a large number of templates and a good form of easy and comfortable editing to create and develop beautiful web designs.
allows us to manage and take control to send emails. perfect for advertising campaigns with a marketing contact organization.
It also includes a tool that keeps us informed in real time and details about who opened the emails and who shared it.
a copañia very attentive to its users. offers us 24/7 attention
Cons
Campaign Monitor only offers us a free demo. I think you should give a free trial of your service for a limited time to get more customers and see everything that this application offers.
I think this application should be developed in more languages to keep growing
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Easy to use product with excellent options
Reviewed on 11/08/2017
Easy to use professional product.
Easy to use professional product.
Pros
It has excellent controls over our team's access. It is easy to make up templates and have our team modify them to use. I like the way it saves as you build the template. Great features.
Cons
The cost for small companies with low volumes is high. We have a large data base that is divided into 40 or more lists in different languages. We send out targeted marketing to selected real estate groups so the volume sent out per month is low. We only use lists appropriate for the property to avoid unsubscriptions but because our total number of subscribers is high, the monthly cost is higher than I believe is fair.
- Industry: Management Consulting
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Campaign Monitor
Reviewed on 25/07/2018
If you are a few mailings a month to a few lists or segments of contacts, then this should work...
If you are a few mailings a month to a few lists or segments of contacts, then this should work fine for you. If you have thousands of contacts that you need to reach in marketing campaigns several times a week with contact options to opt out of one or more segments while still being a part of the master list, look elsewhere.
Pros
Some pros for this app are the price point, campaign statistics reporting and integration with Salesforce.
Cons
This app appears to be geared towards smaller organizations that do not have a technical staff on board to manage the marketing. It has been so watered down to be user friendly that it not very robust or customizable. It does have a Salesforce connector to track some campaign data in Salesforce. The volume of data that often gets tracked, while important to companies, eats up Salesforce data storage very quickly. If you are not careful with how you manage lists and segments, costs can quickly creep up and become overwhelming.