NABD System

4.6 (38)
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Overall rating

4.6 /5
(38)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.5/5
Customer Support Software
4.9/5

92%
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38 Reviews

Bella
Bella
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  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Nabd is a perfect website

Reviewed on 22/06/2016

After using this App we can follow our patients and create for every one of them his own file and...

After using this App we can follow our patients and create for every one of them his own file and this App allow us to contact our patient easily through multi channels and assign cases to right side

Pros

Automatic routing rules based on rules we defined before is realy great and multi channels that include facebook ,twitter,email and mobile apps

Verified Reviewer
Overall rating
  • Industry: Import & Export
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

A great product that helped us manage customers service requests efficiently and faster

Reviewed on 18/11/2015

We had a problem managing customers¿ requests and follow up calls on their open cases. We had to...

We had a problem managing customers¿ requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. It is one of the best customer service and workflow solutions we have seen in the market.

Pros

The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster.

Cons

The dynamic report generator

Mohamed
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 2.0 /10

Our experience with the system

Reviewed on 27/02/2019

Pros

online access ...
customer portal....

Cons

very complex...
very slow...
not flexible...

Response from NABD

Your Business workflow and business rules are very complex. The platform is configured to meet your workflow requirements. You need to revisit your business processes to make them simple and according to the best practices in the IT industry.

Verified Reviewer
Overall rating
  • Industry: Gambling & Casinos
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

We have a great experience both with NABD tool and the staff.

Reviewed on 15/06/2017

Pros

Overall, the tool is very good, but especially I like Ticketing and knowledge base. Ticketing makes it very easy and effective to escalate customer issues and track them. As for knowledge base, it's very simple to use and manage. It's a good source of information for the front line to find the necessary info fast and serve the customer effectively.

Cons

Whenever facing a feature not so comfortable, we collaborated with the vendor and both the account manager and technical staff are very open and flexible to cooperate, to change, customize to make the tool suitable for specific business.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

NABD is great tool for managing support via multiple channels

Reviewed on 07/10/2015

We are using NABD for managing customer support requests from emails, web portal, call center chat,...

We are using NABD for managing customer support requests from emails, web portal, call center chat, and social media. We like the way it dispatches all requests and automate the workflow and routing inside our organization.
We also use it for managing software bugs tracker and for release management.

Pros

1- Easy to use and configure
2- Strong knowledge base and SLA capabilities
3- Pricing is very low compared to competitors

Cons

Chat capabilities need some advanced features like chat transferring and chat to ticket

Mohamed
Mohamed
Overall rating
  • Industry: Executive Office
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Excellent experience implementing and using NABD system Your review: Very good customer...

Reviewed on 26/10/2015

Excellent experience implementing and using NABD system
Your review: Very good customer support...

Excellent experience implementing and using NABD system
Your review: Very good customer support software. We can easily manage all our customers inquiries and support issues from a consolidated platform and also respond to them. Deployment and training were very fast.
Pros: Customer support is very prompt. The good thing also is the ability to adapt our customization requirements in few days. The price also is very reasonable compared to similar products.
Cons: lack of strong and dynamic report generator but we have been told that this is in the roadmap.

harry
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  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support Software

Wow amazing CRM

Reviewed on 20/06/2016

while the simplistic and flat design makes it still beautiful to look at. it is work based on a...

while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process.and you can customize every thing

Pros

while the simplistic and flat design makes it still beautiful to look at. it is work based on a dynamic workflow based on your business process.

thomas
Overall rating
  • Industry: Computer Software
  • Company size: 1,001–5,000 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Nabd is easily tailored

Reviewed on 22/06/2016

Nabd is easily tailored and has been integrated into our website easily to provide our clients with...

Nabd is easily tailored and has been integrated into our website easily to provide our clients with a simple way of contacting us with any specific issues.
The service provides issue logging and an easy to read dashboard so I can asses the state of our responses. Our team find it easy to use and the mobile
app is also useful for dealing with issues on the move.

Norazim Yadiy
Norazim Yadiy
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Customer

Reviewed on 22/03/2017

Easily one of the best customer relation management system available in the market out there, Plus...

Easily one of the best customer relation management system available in the market out there, Plus the vendor's support and sales team, is very commited in ensuring the functionality and system to follow the business requirement and in timely manner.Definitly recommended to all.

Pros

1. Easy to use.
2. Easy to customize
3. Easily fits business requirements.
4. Awesome support and sales team.

Cons

1. No local vendor located in Malaysia/

DANIEL
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  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support Software

Nabd Great CRM

Reviewed on 20/06/2016

"Excellent Dashboard and user interface, easy to interpret statistics and very easy to make...

"Excellent Dashboard and user interface, easy to interpret statistics and very easy to make graphs/charts/visual aids for the data you want to present
Customizable to your organization
Pricing is good once you figure out your organizational needs"

Saby
Saby
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  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Nabd is arguably one of the most Important help desk solutions available today

Reviewed on 20/06/2016

Nabd is arguably one of the most Important help desk solutions available today.This App provide me...

Nabd is arguably one of the most Important help desk solutions available today.This App provide me with multi channels to contact our clients through facebook,twitter,mobile Apps ,emails and customer portal

Mohamed
Mohamed
Overall rating
  • Industry: Computer Software
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

NABD cloud based complaint system

Reviewed on 07/10/2015

With respect to my experience with NABD I found it very good app that could help in sending...

With respect to my experience with NABD I found it very good app that could help in sending feedback and complaints between customers and different organizations with tracking the issue in multi channel support. Also NABD gives many options to full control the system (define authorization of each user or user group , define routing rules , define workflow for each organization with ability to change later)

Pros

1- cloud based system
2- multi channels support (Call Center, IVR, Internet, email, face-to-face, SMS, mobile)
3- multi languages support
4- routing rules
5- dashboard and monitoring module

Ryan
Overall rating
  • Industry: Medical Devices
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Top notch customer service!

Reviewed on 26/02/2018

Ticketing system used in patient complaint tracking for company/process/product improvement.

Ticketing system used in patient complaint tracking for company/process/product improvement.

Pros

The customer support was the most surprising benefit. I had done a Demo of the software, I knew that the program was great and more capable than our organization needed. I was concerned with working with a company so far from home and I was pleasantly surprised at how much everyone with NABD wanted to help and worked hard to make sure that the product met our exact specifications. Any time that I ran into issues response time from support was very quick and the issue was resolved the first time.
- Custom tickets- for us VERY custom
- Data exports and analysis
- Customer contact automation
- Ticket response automation
- Option for internal and external chat

Cons

It is hard to find a con with this organization. We did not have a clear understanding of user licenses and cost increased to get everyone that needed access a license, but for what we are going to be getting out of the software I think it is still worth the cost.

Ahmed
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Very good

Reviewed on 29/03/2019

Technical support is very impressive even if there is any problem it will be solved from them ASAP

Technical support is very impressive even if there is any problem it will be solved from them ASAP

Pros

Technical Support is very good and always helpful.

Cons

Front End a little bit can be enhanced more.

Mohamed
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software

A great product that helped us manage customers service requests efficiently and faster

Reviewed on 25/04/2015

We had a problem managing customers requests and follow up calls on their open cases. We had to...

We had a problem managing customers requests and follow up calls on their open cases. We had to evaluate different products and we selected NABD as it enables our customers to submit their cases via emails and our web portal. It also allowed our customers to login to the portal anytime and track the status of their shipment. We internally used the workflow to efficiently manage the different cases from requests till invoicing and closure. Our different departments are engaged in all the case life cycle depending on their roles. The workflow and routing engine enabled us to streamline the processing of the cases from end to end with minimal to zero intervention. Being on the cloud, all our branches are now engaged and connected in one tight framework. NABD team was very helpful in properly configuring the application to automate our processes and reduce the time and effort in processing cases. The return on investment was significant and we managed to reduce the cost of serving customer cases and enabled us to swiftly complete cases and respond to customers faster. It is one of the best customer service and workflow solutions we have seen in the market.

Ahmed
Ahmed
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Reviewed on 06/10/2015

Mohamed
Mohamed
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software

Easy to cutomize, and very simple onbording process

Reviewed on 02/04/2015

I would like to express my gratitude for the excellent experience I had during implementing NABD...

I would like to express my gratitude for the excellent experience I had during implementing NABD with you. The deployment and customization were very easy and brilliant. Thanks very much for this excellent, speedy and professional service.
The collaboration framework is very useful and it just lacks integration with Google calendar and I hope you can add it to future releases

Ahmed
Ahmed
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  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software

Our Customers and suppliers are very happy with the ability to track their cases anytime

Reviewed on 02/04/2015

NABD far and away the best of the solutions we tested. Its interface is much more user friendly...

NABD far and away the best of the solutions we tested. Its interface is much more user friendly than any of the other systems, and had the critical follow-up and reporting capabilities we need to ensure effective customer service management.
The chat functionality is good but there are still many features that we are missing such as chat transfer.

Hani
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  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software

Great software for efficiently managing our customer requests

Reviewed on 22/04/2015

- NABD is designed with an integrated customer DB
- Integration with social network (email, fb,...

- NABD is designed with an integrated customer DB
- Integration with social network (email, fb, twitter, etc.. ) that make the system easy to use and which decrease the time and effort to collect cases from multiple channels
- Miscellaneous tasks (alerts , reminders , follow up , to-do ) helping individual to save and manage time and increase users productivity
- Tracking and processing the case in a social method helping in increasing our knowledge by learning from previous cases
- Customizable workflow that helped me to customize the system to meet my own business processes
- Customizing based on (Users , Roles , user groups ) that make the system more general and also very powerful in assigning different users privileges on functionality and date levels
- One of the things to be enhanced is the authorization module UI
Finally, the product is great and it enables us to capture and track customer cases and inquiries so nothing can fall through the cracks.

Saby
Overall rating
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Nabd is arguably one of the most important help desk solutions available today.

Reviewed on 20/06/2016

I used this web application from 7 months almost and I found it perfect It enables me to manage my...

I used this web application from 7 months almost and I found it perfect It enables me to manage my company easily

Pros

This App provide me with multi channels to contact our clients through facebook,twitter,mobile Apps ,emails and customer portal

Brandon
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  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support Software

Nabd is a good help disk

Reviewed on 21/06/2016

We are using this software to manage all our internal issues. In addition to managing our customers...

We are using this software to manage all our internal issues. In addition to managing our customers interactions via the customer portal and emails.
You just need to spend some time configuring the system to finally work as you are expecting.

Isabella
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  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support Software

NABD App

Reviewed on 22/06/2016

You will feel the difference when you start using nabd in your organization , it helped me a lot to...

You will feel the difference when you start using nabd in your organization , it helped me a lot to manage your employees, tasks ,reports & your whole work.
Their support team helped me a lot to be more familiar with the system

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

With more customization to fit our industry requirements this solution will be great

Reviewed on 16/04/2018

Pros

Very great and responsive customer support
All customizations were as requested
Committed to the schedules and deadlines
Strong Mobile Application Channel

Cons

- More dynamic survey creation process
- Survey management options
- The multidimensional charting
- The amount of maintenance

Robert
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  • Review Source

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  • Value for Money
  • Ease of Use
  • Customer Support Software

Nabd is an awesome management tool

Reviewed on 22/06/2016

NABD is a really effective product that is easy to manage and implement. It provides many powerful...

NABD is a really effective product that is easy to manage and implement. It provides many powerful features that are benefiting our company. Our agents love it. It made the way they manage their cases even simpler.

Norazim Yadiy
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Customer Feedback Management System

Reviewed on 22/03/2017

Very good application and very cheap , one of the best out there if you want a system to manage...

Very good application and very cheap , one of the best out there if you want a system to manage customer management relation. Plus based on my experience among all the vendors hired by the company , this is the best vendor i have dealt with so far, despite the fact that they are not in the same country as i am , They are fully commited and everything is done within given time line. Good job Guys.

Pros

1. Easy to customize
2. Easy to use
3. Cloud
4. Able to set SLA
5. Can pull out report

Cons

-