Carbonite Reviews
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170 Reviews
- Industry: Aviation & Aerospace
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Sleep well knowing your data is protected!
Reviewed on 18/04/2018
it provide the peace of mind knowing that your data is always backed up. It does this on a daily...
it provide the peace of mind knowing that your data is always backed up. It does this on a daily basis, so you have the most up to date image of current data.
Pros
One of the best features of this software is the ease of use. Upon setup, it walks you through the entire process. Doesn't get any easier than that. I've used this software for several years and during that time had on two occasions lost a hard drive and all the data on it. Thankfully Carbonite was there to restore.
Cons
I've used Carbonite for several years and honestly don't have any negatives for this program. It just works!
- Industry: Food Production
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Easy to use cloud backup solution
Reviewed on 06/10/2022
Pros
Once setup it is hands off and if you need to do a restore it is easy to do.
Cons
For us it just worked. We have not had any issues taking backups. We then use carbonite to restore to new systems as we rotate out hardware
Response from OpenText
Thanks for leaving a review - glad to hear that the setup has been easy and straightforward!
- Industry: Government Administration
- Company size: 10,000+ Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Deletion of backup
Reviewed on 11/05/2022
Pros
I found nothing positive about this software. Software was not as user friendly as the backup company Carbonite bought out. Sorry I kept with it but also shocked to see their deletion policy.
Cons
Carbonite has a 30 day policy to delete all data and is not recoverable if your subscription laps. Unfortunately my computers had to be reimaged due to malware, my credit card was compromised and I was just starting over when I found out Carbonite had deleted my data 5 days before. I had one email that stated my subscription had expired because my Credit card had changed. I didn' see it as I was caught up getting everything back on line. But my real problem with carbonite is this 30 day policy of wiping my backups off the server when you have been a customer for years. I totally was confident my data would be there. About 20 years of data was wiped out .I talked to a manager and she said that it is industry standard practice. I checked with several backup companies and none of them were definitely more reasonable. In most they were still recoverable. I didn't expect this type of service. Things happen unexpectedly and you would like to think the company you trusted your data with would have some archive. computers are being hacked every day and a company that cant hold on to your data during replacements etc is not customer friendly and not standing behind what they promise. By the way this company bought out my past backup company I had for years that definitely did not have a policy like this one. Go look for their policy. You will be frustrated finding it. But its been my pleasure to hear that multiple times as their excuse. I hope [SENSITIVE CONTENT] sees this review
Response from OpenText
Sorry to hear you've had a poor experience - Please reach out to support for assistance: https://www.carbonite.com/contact-us
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy to set up for peace of mind
Reviewed on 09/04/2018
Pros
We've used Carbonite in our office for years. We recently upgraded to a higher package, and I enjoy the ease of use. Carbonite backs up our files in the background and gives me peace of mind, in case of a catastrophic loss of data.
Cons
Can slow down the use of the computer sometimes. Especially if trying to delete a file that is being backed up at the time.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Great online backup service
Reviewed on 13/07/2018
It helps me to sleep at night.
It helps me to sleep at night.
Pros
You can backup your server and desktops using the locally installed software. You have great control over what and when everything is backed up.
Cons
When I needed to do a full server restore, it would have taken days to restore. I contacted Carbonite which sent me a hard drive with our backup on it, which save me many hours.
- Industry: Biotechnology
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
I use Carbonite to backup my data files.
Reviewed on 02/04/2018
Peace of mind that my data is backed up.
Peace of mind that my data is backed up.
Pros
The fact that Carbonite runs in the background and ensures my files are always backed up is great. Once it is setup, you do not have to do anything with 95% of your data.
Cons
It would be nice to have it automatically backup all file sizes - without going to specific large files to add them.
- Industry: Industrial Automation
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Carbonite provides relatively good value for the money, but it could use some UI/UX help.
Reviewed on 16/07/2018
Pros
Carbonite provides a relatively inexpensive and seemingly feature-rich DIY solution for offsite backups. I appreciate being able to set policies for different user types, the ability to download partial or full user backups from the cloud, and being able to give end-users access to their documents on mobile devices via the Carbonite app.
Cons
At times, I find the Carbonite Server UI to be confusing and slow. The way that backup sets are configured and managed just isn't very clear to me. Additionally, when viewing the server backup history from the online control panel, more ways to search / filter the backup history by server, status, etc. would be appreciated.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Set it and forget it.
Reviewed on 08/02/2018
Stress free off site backup solution.
Stress free off site backup solution.
Pros
Easy setup, easy upgrades. Product is easy to navigate. It's file icon feature easily lets you see what has or hasn't been backed up.
Cons
Pricing structure has recently changed, not offering previous plan. Pricing model has increased without offering explanation of what current plan covered.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Insurance!
Reviewed on 02/05/2019
I have had to recover files and it was easy to figure out how to do it. In one instance I needed...
I have had to recover files and it was easy to figure out how to do it. In one instance I needed technical support and they were responsive and helpful
Pros
I use this product on my personal and business machine. If my computer were to die, I can easily recover everything
Cons
I like it, it works great. I have recovered files myself with no assistance
- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Backs up things that OneDrive misses.
Reviewed on 26/05/2021
Once installed and configured you no longer need to worry about it. Restores are easy too and...
Once installed and configured you no longer need to worry about it. Restores are easy too and we've had no issues.
Pros
This product is great for backing up areas of my computer that OneDrive doesn't. It will get my whole C drive, desktop, profile folder, whatever I need, instead of just my documents.
Cons
Nothing really, it does everything I need and closes a simple gap not covered by another product. Great!
Response from OpenText
Thanks so much for leaving us a positive review - stay safe out there!
- Industry: Information Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Solid product, on the expensive side
Reviewed on 21/11/2022
Multiple clients of mine use Carbonite to backup both servers and individual PCs. It's probably the...
Multiple clients of mine use Carbonite to backup both servers and individual PCs. It's probably the best overall cloud backup solution out there - solid, functional, excellent support, can be deployed in minutes. Generally speaking once you schedule your backup it just works and you can easily restore files either to the same system or a completely different one. And if there is a problem their US-based support center will connect to your system and resolve it. If you need a lot of storage their plans can get rather expensive
Pros
-Simple installation and scheduling - Easy to restore backups-Excellent support- Impressive array of plugins (like backup for SQL Server, Exchange Server, Cloud-to-Cloud)- Fast backup speed
Cons
Storage from Carbonite is costly, if you need to backup a lot of data it may not be the best solution
- Industry: Accounting Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Carbonite has saved me a couple of times
Reviewed on 24/12/2018
I needed the ability to back up my laptop to a remote location. I've used Carbonite for probably...
I needed the ability to back up my laptop to a remote location. I've used Carbonite for probably 10 years. I had two instances where hard drives went bad during my busy season. Thankfully we were using Carbonite on each computer. I was able to get up and running within a day and ever since then, I've used Carbonite. It's a lifesaver and gives me piece of mind knowing that my files are safely backed up.
Pros
It's easy to set up and operates behind the scenes. You don't even know it's running and it backs up your files to the cloud. Super simple to set up and use.
Cons
I don't have any issues with this software. The prices is reasonable, the back up process is simple, and it's a great piece of mind software.
- Industry: Government Administration
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Great Backup software - expensive
Reviewed on 09/10/2018
I hav ebeen using Carbonite for about 5 years.
I hav ebeen using Carbonite for about 5 years.
Pros
Carbonite was one of the first cloud backup services available. For an annual fee (which can be renewed for up to three years at a time), you can have all your files uploaded to a secure server. All files are encrypted and stored safely until you need them again. Carbonite constantly checks your system for new files and updates the backup as needed.
Carbonite also has an option to back up your entire system--not just document files.
The best selling point is that your files are encrypted before they leave your system.
Cons
Carbonite is a bit on the expensive side, when you consider that there are less expensive options available for simple (unencrypted) cloud services. Also, restoring a backup from Carbonite can take many days because of the encryption/decryption process. Unless you absolutely need a system backup, use another service for cloud storage.
- Industry: Retail
- Company size: 2–10 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Carbonite - Great Support - Slow Servers
Reviewed on 08/10/2020
The service that carbonite provides is invaluable. If you don't have your computer files backed up...
The service that carbonite provides is invaluable. If you don't have your computer files backed up in a remote location you really need to. We have computers "die" all the time and without carbonite (or a similar service) we would be in danger of losing years worth of work.
Pros
I like how easy it is to setup Carbonite. You download the software then simply tell it what files/folders you want backed up. Then you tell it how often to back up. It is easy to setup and after it is setup, you'll forget its there...until your computer dies and you need to restore the files. Luckily, having carbonite means that if/when your computer dies, you won't lose your valuable files. Their customer support is really good. I was having trouble restoring files and was able to get a support agent on the phone within 10 minutes and within another 5-10 minutes we were good to go.
Cons
The carbonite website is pretty slow. I am restoring about 20gb of files now and it is going super slow. It is saying it'll take 16hrs to download 20gb. That's insanely slow. I know it is not our internet because I transfer large files a lot and it doesn't take long with our internet speed in the office.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Good Program but can get Pricey
Reviewed on 17/01/2018
Pros
It offers an additional back up source for me at a reasonable cost. I am a belt and suspenders type of person so I want multiple back ups of everything I do. This provides me with an easy way to have an extra backup source.
Cons
I looked into using this program as my main back up software but when you start looking at the server version it can get expensive in a hurry.
- Industry: Farming
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
I do not have enough space to tell you of how this software fails.
Reviewed on 28/07/2017
I can not offer any user a benefit to using this company for backing up critical user documents,...
I can not offer any user a benefit to using this company for backing up critical user documents, pictures and data.
My recommendation is to find something different.
Pros
It was installed and configured by the previous admin, that's it.Honestly there is nothing positive about this software.
Cons
Horrible user setup,
Bad server support,
Software required daily administration to keep users up to date.
Customer service was terrible. No matter what the reason for contact tech support they could not resolve even basic errors.
Server support would bloat our data backup and would not release expired backups.
Unable to restore ANY user files no matter the user backup size.
The software/ company cost me over 300gb of lost data due to failed server backups.
The final straw was when they had a security breech and sent all users an email "click on this link to reset your password" What happened, as I was told a senior executive decided to blow out ALL customer access passwords and send this email to reset. Oh, and let's not forget that this little blowup allowed you to use the SAME password that just got dumped.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Always getting E-mails that backup did not occur!
Reviewed on 09/12/2018
If you save a lot to your computer, I would suggest this product.
If you save a lot to your computer, I would suggest this product.
Pros
If I were in need, I think this back up could be a lifesaver. Thankfully, I have never been in that situation. I also like that it is automatic.
Cons
I get e-mails very frequently that my backups are not working. It is frustrating to pay for something that is not actually serving its' purpose. Also was unaware I set up an auto-renew. Went to cancel, and found out I just recently paid for a year.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Customer service couldn't fix my issue and wouldn't refund my 3-year prepaid subscription
Reviewed on 20/11/2018
Pros
I've used Cabonite in the past and had a good experience. It was a reliable way to backup my laptop and served as a way to have remote access to my documents, files and pictures.
Cons
Carbonite caused my MacBook Pro to constantly run which made it get very hot to the touch. After a few weeks of identifying the issue, I uninstalled it and called support. They talked me through reinstalling it. The same issue happened and they were not able to fix it. After many hours invested in trying to make it work right, it just didn't work on my laptop for some reason. They refused to refund my money. I was a repeat customer, but am not a fan.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Good backup software for personal or home use
Reviewed on 14/07/2017
Peace of mind knowing my files are backed up.
Peace of mind knowing my files are backed up.
Pros
- You can back up an unlimited amount of photos, music, and files.
- You can easily see what files are included in the backup, and easily add more files.
- Backup is continuous, you don't have to check it or worry about it.
- Overall a good backup solution. I have not had any problems or errors.
Cons
- It takes forever to retrieve your files. I am restoring files from my old computer to my new one. It has been going for about three WEEKS and it is now at 83%. However, if I needed one particular file right away, I could search for and download that one sooner.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Reliable back up system for small business
Reviewed on 02/04/2019
Our back up system was less than desirable, and it failed often. Carbonite solved that problem and...
Our back up system was less than desirable, and it failed often. Carbonite solved that problem and we can verify that back ups are done daily. Since we deal with a lot of information, it is critical that we always have a reliable back up in place.
Pros
Easy to set up. No need to bother with it after set up because it just does its job.
Cons
No cons that I can see. It is simple to set up and adjust, if needed.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Carbonite has been there for me through a few system crashes - had my date backed up and ready...
Reviewed on 26/07/2018
Great backup of my work - only downside was slow in getting them loaded back.
Great backup of my work - only downside was slow in getting them loaded back.
Pros
Carbonite was my safety net when my system crashed. I have created a LOT of marketing material over time and it is imperative to have a backup system. I was able to find the files I needed and load them back. Their phone line customer service was also top-notch the one time I called. They were professional and helpful and had me up and running quickly.
Cons
The main detriment is that if you have a lot of large files it will take you a long time even with fast upload speed to get your files loaded back.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
automatic cloud backup
Reviewed on 25/05/2018
Peace of mind.
Peace of mind.
Pros
Been using it at home for years. Very reasonably priced. I love that it can run automatically during the specified hours so I don't have to worry about it using bandwidth. Files are then available to other devices.
Cons
Video files are not automatic. You have to specify to back up each one, or a bunch at a time, but it's not as automatic as other file types. So, every once in a while, I search file type: video, select all, and make sure they're all being backed up. Interface for getting files from the cloud is a little slow and clunky.
- Industry: Religious Institutions
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
An absolute Must
Reviewed on 13/03/2020
Overall very positive. I will always use an online backup system and carbonite is the best I've...
Overall very positive. I will always use an online backup system and carbonite is the best I've ever used.
Pros
After losing all my files on an external hard drive, I switched to Carbonite. It automatically backs up my computer files daily. I can access them online and download them on any computer. If in the event my computer crashes, I can download all my files to my new computer.
Cons
It didn't back up all my videos. Not sure why it may have been my subscription. But I lost several video files.
- Industry: Legal Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Carbonite - Review
Reviewed on 06/11/2019
- it is a good overall experience with Carbonite application.
- it is a good overall experience with Carbonite application.
Pros
- This is an application which helps us to keep a backup of all our servers daily
- This application is very easy to setup and access.
- This application is very efficient is storing and retrieving data files without any issues.
Cons
- the pricing can be more affordable in pricing
- this application can have more features to handle more use cases.
- this application can be more optimized on UI
- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
OK backup with significant drawbacks
Reviewed on 11/06/2022
Works OK but is a bit limited, and fairly pricy given what you get.
Works OK but is a bit limited, and fairly pricy given what you get.
Pros
Easy to use, with strong encryption and security.
Cons
Limitations on what types can be updated. Single-device. Limited versioning.
Response from OpenText
Thank you for the feedback and the review!