CloudApp Reviews

Shortcuts for everything. Really fast option for a screen share with comments for other persons. Shourctus for everything. I can't imagine daily work without cloud app

I don't have. in these 5 years of cooperation, I needed support only once

I like that I can screenshare or share videos with one simple click. It is easy to use and to share with support or others you need to show them on your desktop.

I dislike that it sometimes crashes during the middle or recording especially if the recording is longer than 10 minutes. This may be a bug.

CloudApp is the ultimate communication tool for teams. With just a few clicks, you can record your screen and share it with your team in seconds. I especially like the fact that you can create animated GIFs, something that isn't available in similar software.

The landing page created by CloudApp when you share a video or a screenshot isn't as clean and polished as I'd like it to be. But other than that, it's an excellent program.

I somewhat liked the software itself, even though it's pricey and there are plenty of alternatives.

They don't have any customer service, what they have are account managers who always try to upsell you.

I like a bunch of features with CloudApp:
1. Screen recording
2. Annotation
3. The files are stored in the cloud, so I never have to worry about files not being there or getting lost
4. Their online storage also allows to create folders which helps to manage files on the cloud
5. Many times we used to use wetransfer for file transfer, now we use cloudapp

Sometimes it has hiccups when the windows is rebooted/turned on

Is simple to use and works fast.
We have a personalized domain and logo (the size of the logo could be a bit bigger IMO).

I like to use the "copy direct link" when I'm sending emails with inline images so my storage is not depleted as quickly as it used to. Would be great if the direct link included our domain.

There's no advanced annotations for our clients, so now 2 way communication/annotation. We had found a workaround integrating userback.io using the option to include javascript but they removed that option. So we stopped using cloudapp for that use case and are using userback.io directly.

I have used competitors whose styling mimics CloudApp (or is it the other way around) but CloudApp gets the recording experience right: intuitive controls, automatic uploading, and available trimming of videos.

This app doesn't work so well as a simple screenshot tool. While you can copy content directly from the app, I find myself wishing for the simpler experience of older apps such as Greenshot and Lightshot. In addition, the free version is fairly limited, though still good enough for occasional users.

CloudApp is so great and easy to use. I can share videos of my screen or create GIFs to send to clients so quickly. It is extremely helpful in making sure I can get a point across easily with no friction or confusion. The ability to create clips and share them out is great.

I wish I had a few more options with how my video of myself talking interacts with the shared content. There are also a few aspects of the screen grabbing tool that weren't as intuitive as I was hoping.

The annotations, they guide you directly to where you need the user to be

No filters on videos and not edits on videos

The ease of use of the software. It is a great product.

It is a great tool no complaints on my end.

CloudApp upgrades habits we all have using desktop software (copy-paste and taking screenshots). You don't have to learn anything new--your habit suddenly just works better, and you can never go back.

1) Huge time saver.
2) A much easier way to show my team (or friends) a visual to answer a question.
3) Works extremely well in my support team

1) It doesn't have a Gmail/Chrome integration.
2) They don't have a great mobile app. There's a few in the App Store but none of them give as good as an experience as their Mac desktop app.

CloudApp is one of the most handy tools for sending email attachments - even videos. Im a Mac user so it sits in my top toolbar. I simply drag in the attachment(s) and it creates the archive and link automatically. Not only that it copies the link to your clipboard so you can just paste it right into your email. It will "ding" and then you know its uploaded and ready to share. Short videos are really easy to make as well but selecting a screen area, pressing start and you ready to go.

My biggest complaint is that some servers detect the links as spam or untrusted. So in some cases the link will not work. Not sure why this happens but think there are some using the cloud app service who may be abusing it, thereby flagging spam filters. Ive tried to add a custom domain to the short link it creates (service allows this) but it does not seem to help this problem.

Ability to do a screenshot, annotate or take video. I don't have to download or save it, just grab the url that's automatically added to by clipboard and drop it where I need it. I love that I get an instant alert once it's been accessed. Being able to quickly make an animated gif is SUPER helpful for marketing and customer support functions.

The interface is a little slow at time and the the controls are on the smaller side so you have to be careful what you click on.

CloudApp provides easy-to-access (via the system tray in Windows) screenshot and video recording ability that automatically uploads to the cloud for easy sharing. I've found it invaluable for taking quick information screengrabs that I can send to clients to show them how to do something, as well as for capturing stuff that I need to send to teammates for information.

It can occasionally crash or hang, and you have to restart it to get it to work again. The user interface for the video recording can feel a bit clunky and hard to understand at first, but once you get the hang of it, it ends up working fine.

It's incredibly easy to use and reliable. You can take a simple screenshot, a gif, a video, and annotate it all within the app. It's quick, it's versatile, and it's incredibly functional. I use this tool every day, for every blog post, and for a number of different things. As a sales rep I used it for entirely different but equally important tasks.

The only thing I wish I could do that I currently cannot is to go back into an annotation I've made after I saved. Sometimes I realize I've forgotten to note something, drawn a border incorrectly, or some other minor edit and am unable to go back into the original screenshot/gif to fix it. It's not a terribly big issue because of how simple it is to go back and take another screenshot or gif.

With one simple shortcut you can create a screencast (Video or GIF), screenshot (with or without annotation) and send to your users in chat. Cloudapp has greatly increased our Support teams productivity.

It is also very useful for building reports or knowledge base internally as you can simply drag and drop the screenshots or screencasts to Atlassian. Very helpful when creating internal documentation for other agents.

It would be a great addition if the video screencast would also record audio (like screenflow) as sometimes we need the audio recorded as well which is happening on screen when trouble shooting or recording bugs related to the product.

It's quick to load and the fact that the link absorbs into the clipboard is SO easy and fast.

There are multiple ways to use it - downloads, webcam vids, screenshare vids with voice, GIFs of screen, images, annotations. Really - there are SO many ways to up your game in social and customer care by using CloudApp.

Small screenshots don't always come out readable without clicking on them and waiting to see what it is.

The head of the arrow in the Annotations is super huge and I often have to find workarounds when I'd really like to use it. It would be cool to shrink it width-wise along with length-wise.

I wish you could copy/paste annotation components (arrows that you've sized a certain way, text, etc.) Click on the element, ctrl+c, ctrl+v

I wish there was a solid box in annotations that you could add. There's an outline, but not a solid box or circle that I've discovered.

I've used CloudApp since 2012 including some of their paid plans. It's easy to install the app and it only takes up a small space in my menu bar. I love how easy it is to upload by dragging and dropping or manually selecting a file. It's also nice that they'll host your files on their servers so even years later, I can find old files and share them again.

Over the years they started to make features only for paid accounts which forced people to pay for the app. It's a minor inconvenience for us since we use it in a web development agency, and it's a crucial part of our sharing workflow, but that could potentially turn people away and make them use alternative apps like Dropbox.

This is one of those tools that many people won't realize they need until they get used to using it.

Yes, if you work in a support team then the usage case is obvious, and it excels at support, but it is so much more than that.

How often do you have to try to explain something to someone and it takes forever in words, but a quick screenshot would do the trick. Problem with a screenshot is you have to remember the key combination to take it. Then you have to open up your email. Then attach the file to it, etc. With Cloudapp this is all simplified to an amazing degree.

But it goes further than just screenshots. How about sending a 1 minutes video to your telco showing them that there is a problem with your bill, or even sending a document to someone without having to attach it to an email.

Trust me. This is genius.

The only little niggle is there are very occasionally glitches or outages, but to Cloudapps credit they do get them sorted and they are very polite at responding to emails.

I got it on sale. It lets me use my own branding and subdomain. It's light on any computer even my slow laptop. Frequent updates and new features. Customer service is super responsive. It's like an online database of all my screenshots vs my older to go software which would only take a screenshot and save it on my local computer.

There has been a problem with the annotate tool on Firefox on both my home computer and my laptop which prevents me from annotating any of my screenshots but I haven't really contacted customer service about it. It might be related to a plugin on my browser or something. But I don't really use that feature that's why I don't bother asking customer service about it.

The ability to capture screenshots and annotate them with comments or arrows. The ability to capture videos as well as gifs has enabled me to be more productive. As a Product Manager, I can enhance my documentation efforts by bringing in a visual component to requirements and bug descriptions. It has helped me writing feature walkthroughs as well as explain competitive product offerings to my team.

Every once in a while, I have observed that the tool's library shows captured screenshots which I hadn't intended to capture. It may be due to the fact that the shortcut keys on the keyboard (Ctrl+Alt+Shift+5) are close to a frequently used shortcut (Ctrl+Alt+Del). It's either that or maybe it's just...fat fingers!

Software is very easy to use. Use it to take screenshots and send them through to customers with a shortened personalized URL. You can also use it to take screen captures, as well as annotate and edit screenshots (ie. adding arrows, circles around important parts of a screenshot).

Software does one thing very well, not much to dislike about it. Just need to learn the shortcut to copy your screenshot and then the software automatically uploads the image to the cloud and saves a link in your clipboard to paste into what ever application you want to use to send that link.

Once installed, CloudApp works very well, with options for creating GIFs, recording video and more. There are integrations right out of the box for Trello and Slack, and a variety of ways to annotate and share.

I use Droplr, too, and in some ways I still prefer its UI/UX, though CloudApp has improved by leaps and bounds over the past year or so. It's been recently bought by Microsoft—which can be a good thing or a bad thing (consider the Wunderlist saga). Time will tell.

I use screencast o Matic and cloud app I had a massive launch video and decided to use the system.

***** BAD MOVE ****

They only have a 2 gig limit and my first 280 views blew my data and left my 11,564 with a message NO MORE DATA CONTACT USER>

What a pain in the arse! Thanks, guys, you left me to deal with 100's of emails to deal with.

So, I paid for an immediate upgrade. You tool my money. and It didn't work.

Would I use you again, NO. Not for any B to C. No way.

The customer service and chat support is terrible. The earliest I could get hold of someone was 2 days by making a time to meet someone. I needed help URGENTLY and not one reply.