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181 Reviews

- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
One of the best LTDs I've ever purchased. Great value and functionality.
Reviewed on 25/05/2018
CloudApp is incredibly useful, user friendly and has become one of my favorite business and...
CloudApp is incredibly useful, user friendly and has become one of my favorite business and productivity apps.
Pros
As a tech enthusiast, CloudApp isn't the most exciting deal I've purchased, but it's actually by far one of the most useful ones. I'm impressed with how intuitive and useful this app is! It's reliable, user-friendly and has really streamlined my workflow.
Cons
I wish video uploads went by more quickly. It does seem to be a bit slower than other apps that do similar things, but this is only periodically, and overall, it's still a fantastic app that's been of great value to my business.

- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Excellent integrations, simple to use, and much more than a screencasting tool
Reviewed on 12/01/2023
Pros
As the Head of Support, I use CloudApp on a regular basis. Sharing images, video demonstrations, and GIFs are simple and quick, and our clients like being able to see a video by clicking a single link without having to form an account. The ability to annotate also streamlines the process, and sharing is as simple as sending them a link, to which they may respond directly on the picture and video page. It's a comprehensive screen-capture video solution. It may be found in the Chrome taskbar. Intuitive and simple to use.
Cons
There are occasional problems, as with most things, but the one that irritates me the most is that trying to screenshot a whole web page frequently fails. Despite the fact that you have the choice to complete the entire page, it will just do the visible section. The security to log in might be frustrating at times. I understand wanting to secure an account, but for me, it's simply screenshots and doesn't require that kind of security; nonetheless, I can see why they have it.
Response from Zight
Hi Akshika,
Thank you so much for writing a review; we value the time you took and appreciate your feedback!
We love hearing that CloudApp has been a simple and quick solution for you in your role as Head of Support and how you use it for sharing video demos and screen captures + annotations with your clients!
Please do feel free to reach out to us at [email protected] if you are still having issues with failing screenshots capturing a whole web page as we want to ensure you have the best experience with our product.
Thanks again!

- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
Could be Great, But Not Quite There
Reviewed on 22/03/2019
I bought it a couple of years ago, but gave up quickly as the desktop app was very buggy. It...
I bought it a couple of years ago, but gave up quickly as the desktop app was very buggy. It recently got an overhaul and I wanted to give it another shot. I love all the features it boasts, but with a buggy interface, it falls flat on it's face for me.
Pros
I like that you can easily make screen captures and record a video of your screen.
It is great that you have a lot of space to put these files for sharing.
The personalized domain option is very cool. It gives a good impression when you share content immediately from your own domain.
Cons
The PC Desktop app is too buggy still, it got a huge overhaul and I went back to it - wanting to love it. But it is not quite there.
I ended up going back to Lightshot for screen grabs and then setting up CloudApp on a different hotkey for recording a video of my screen.
It does weird things. If for example you have a dropdown box open on a website for a screenshot to show somebody what to select. Then when you hit the hotkey to make the screenshot, it automatically closes the dropdown box before making the screenshot.

- Industry: Computer & Network Security
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Excellent sharing service
Reviewed on 18/07/2022
Overall, CloudApp delivers the services that were the basis of its design. Nevertheless, development...
Overall, CloudApp delivers the services that were the basis of its design. Nevertheless, development must continue.
Pros
Allows me to create very short explanatory and demonstration videos to share with my collaborators.
Cons
Very insecure platform. Recurring large file upload and download failures. The team must make an effort to develop other features with security as a priority.

- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Alternative to loom
Reviewed on 21/09/2022
Pros
I like a bunch of features with CloudApp:
1. Screen recording
2. Annotation
3. The files are stored in the cloud, so I never have to worry about files not being there or getting lost
4. Their online storage also allows to create folders which helps to manage files on the cloud
5. Many times we used to use wetransfer for file transfer, now we use cloudapp
Cons
Sometimes it has hiccups when the windows is rebooted/turned on

- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Why doesn't every person have this on their computer?
Reviewed on 26/06/2018
Pros
CloudApp is among the greats of computer utilities. It works flawlessly and looks great. I love how easy it is to annotate a screenshot or record my screen, but the best part is the unlimited online storage of content and the link I can share anywhere.
Cons
Hmm. Sometimes there are some little bugs, but the overall stability has improved a lot recently. I really can't think of anything else as it works so good.

- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
This has quickly become one of my favorite apps
Reviewed on 13/10/2017
Pros
It's incredibly simple to use and extremely fast. It does a great job with screen recording and screenshots, but we have found it to also be an excellent way to share design proofs with our clients. Just drop any large file over the icon in the Mac toolbar and it will automatically copy a sharing link to your clipboard - even if the file hasn't finished uploading. By the time you write up an email and send it, the file is uploaded and the sharing page is active. It is MUCH faster than using Dropbox, Google Drive, or any of the other tools we've used for sharing files. The sharing page is really nice, too. It has a simple feature for our clients to leave comments or annotate the files we've shared. We love this app. It's a huge time saver.
Cons
They have some nice integrations with Trello and Slack, but those aren't tools that we use. Hopefully, they'll add other integrations at some point.

- Industry: Accounting Software
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Screen Sharing is Fun With CloudApp
Reviewed on 10/11/2018
Pros
Just remember one shortcut keys combination to capture your screen (or two if you also want to record your screen), and you are good to go. Anytime you need to share anything on your screen, hit the key combo, and you'll get the link to the image/video ready to share.
Cons
There's no option to capture a window, and you can't pre-set the image/video size.

- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
My most used app?
Reviewed on 16/10/2018
Pros
I use this all day everyday! I am constantly taking shots and sharing with my team. It is just so so easy with the keyboard shortcuts and drag and drop feature... I totally love this app!
Cons
Occasionally when starting video it misfires and means I have to close and reopen. Not very often tho

- Industry: Consumer Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
After Trying All Others, This Is the Best
Reviewed on 01/06/2018
Capturing images and annotating them and sharing them are my biggest uses. I find that this app...
Capturing images and annotating them and sharing them are my biggest uses. I find that this app does it with ease considering what I can do with these images. I was using another app but kept getting bogged down in with the functionality not being where I wanted it to be but CloudApp does what I want and does it the way I want.
Pros
I have used SO many screen capture apps and this is the best among all the free ones I have tried. It annotates easily and even allows me to move arrows around as well as text. It captures easily with a hotkey. It captures video easily and uses a microphone to record along with the screencapture. It stores my captures for later retrieval and sharing. I struggle to think of something it can't do well!
Cons
It would be nice to more easily delete screen captures but to me that is this app's biggest failing, so it's pretty good!!
- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
One of my favorite apps
Reviewed on 12/02/2019
Its a great little app that really helps my productivity. I would put in in my top 5 favorite...
Its a great little app that really helps my productivity. I would put in in my top 5 favorite tools I use daily. Not terribly expensive, and the monthly fee pays fro itself quickly.
Pros
CloudApp is one of the most handy tools for sending email attachments - even videos. Im a Mac user so it sits in my top toolbar. I simply drag in the attachment(s) and it creates the archive and link automatically. Not only that it copies the link to your clipboard so you can just paste it right into your email. It will "ding" and then you know its uploaded and ready to share. Short videos are really easy to make as well but selecting a screen area, pressing start and you ready to go.
Cons
My biggest complaint is that some servers detect the links as spam or untrusted. So in some cases the link will not work. Not sure why this happens but think there are some using the cloud app service who may be abusing it, thereby flagging spam filters. Ive tried to add a custom domain to the short link it creates (service allows this) but it does not seem to help this problem.
- Industry: Marketing & Advertising
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Job (and life) changing
Reviewed on 18/10/2019
CloudApp has made adding screenshots and images to my blog posts incredibly easy. CloudApp has made...
CloudApp has made adding screenshots and images to my blog posts incredibly easy. CloudApp has made giving additional context to colleagues simple by giving us the ability to take a screenshot of what we're talking about on the site. I have nothing negative to say about this tool other than it's set my expectations for similar tools so high that I'm usually disappointed by them.
Pros
It's incredibly easy to use and reliable. You can take a simple screenshot, a gif, a video, and annotate it all within the app. It's quick, it's versatile, and it's incredibly functional. I use this tool every day, for every blog post, and for a number of different things. As a sales rep I used it for entirely different but equally important tasks.
Cons
The only thing I wish I could do that I currently cannot is to go back into an annotation I've made after I saved. Sometimes I realize I've forgotten to note something, drawn a border incorrectly, or some other minor edit and am unable to go back into the original screenshot/gif to fix it. It's not a terribly big issue because of how simple it is to go back and take another screenshot or gif.
- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Quick, easy, neat, I feel like a pro!
Reviewed on 03/05/2017
I can quickly get my thoughts across to customers and team members. It's simple and fast. I really...
I can quickly get my thoughts across to customers and team members. It's simple and fast. I really couldn't go a day without it.
Pros
It's quick to load and the fact that the link absorbs into the clipboard is SO easy and fast.
There are multiple ways to use it - downloads, webcam vids, screenshare vids with voice, GIFs of screen, images, annotations. Really - there are SO many ways to up your game in social and customer care by using CloudApp.
Cons
Small screenshots don't always come out readable without clicking on them and waiting to see what it is.
The head of the arrow in the Annotations is super huge and I often have to find workarounds when I'd really like to use it. It would be cool to shrink it width-wise along with length-wise.
I wish you could copy/paste annotation components (arrows that you've sized a certain way, text, etc.) Click on the element, ctrl+c, ctrl+v
I wish there was a solid box in annotations that you could add. There's an outline, but not a solid box or circle that I've discovered.
- Industry: Management Consulting
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Huge savings in productivity.
Reviewed on 26/10/2018
I am a Product Manager and often, due to the speed at which we work and the people I work with,...
I am a Product Manager and often, due to the speed at which we work and the people I work with, words are not the best medium to convey thoughts when you discover snags or bugs. Developers are busy people and want to build things and move on. CloudApp lets me visually capture product behavior to explain desired functionality, in the form of videos and gifs and thus speed up communication within my team. I really love the tool.
Pros
The ability to capture screenshots and annotate them with comments or arrows. The ability to capture videos as well as gifs has enabled me to be more productive. As a Product Manager, I can enhance my documentation efforts by bringing in a visual component to requirements and bug descriptions. It has helped me writing feature walkthroughs as well as explain competitive product offerings to my team.
Cons
Every once in a while, I have observed that the tool's library shows captured screenshots which I hadn't intended to capture. It may be due to the fact that the shortcut keys on the keyboard (Ctrl+Alt+Shift+5) are close to a frequently used shortcut (Ctrl+Alt+Del). It's either that or maybe it's just...fat fingers!
- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
Do NOT use for Markeitng unreliable
Reviewed on 01/09/2021
See above. I'm so upset with what happened and your customer support is terrible. I could not get...
See above. I'm so upset with what happened and your customer support is terrible. I could not get hold of anyone. I want my money refunded for the upgrade that did not work.
Pros
I use screencast o Matic and cloud app I had a massive launch video and decided to use the system.
***** BAD MOVE ****
They only have a 2 gig limit and my first 280 views blew my data and left my 11,564 with a message NO MORE DATA CONTACT USER>
What a pain in the arse! Thanks, guys, you left me to deal with 100's of emails to deal with.
So, I paid for an immediate upgrade. You tool my money. and It didn't work.
Would I use you again, NO. Not for any B to C. No way.
Cons
The customer service and chat support is terrible. The earliest I could get hold of someone was 2 days by making a time to meet someone. I needed help URGENTLY and not one reply.
- Industry: Outsourcing/Offshoring
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
CloudApp will solve all your screen capture needs and more.
Reviewed on 20/04/2020
I love CloudApp, despite the fact of it being a paid service, I see the value it can bring to big...
I love CloudApp, despite the fact of it being a paid service, I see the value it can bring to big businesses with lots of back and forth communication on a daily basis.
Pros
I love the link-sharing features where you can just take a screenshot and share it with anyone via just a short link without much more effort than copy & paste. One great thing about it is that you can even record your screen for a short period of time and also share it/
Cons
I don't like that this is a paid service that comes with a little do a high mark for what it does since you can also just use the keyboard commands to capture anything and share it another way rather than a link.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
This app saves me time every day
Reviewed on 31/03/2021
I know this software doesn't cost a lot, but I love how easy it is to use and I use it daily, in...
I know this software doesn't cost a lot, but I love how easy it is to use and I use it daily, in fact, multiple times a day. I can't imagine my life without it. It really does save time and increase productivity. It even sends me a weekly report on how much time I saved and how much usage per week.
Pros
Love the ability to take screenshots and attach it into an email or drop that into Slack
Love the ease of use
Love that it allows for video taking, though I haven't used much of that feature yet
Cons
It requires a fair amount of updates in order to get access to the latest features. And sometimes it crashes.

- Industry: Photography
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Using Cloudapp to create GIFs & show simple processes is easy as pie
Reviewed on 09/08/2017
Mostly illustrative GIFS and storing my inspiration boards and anything I want to quickly save for...
Mostly illustrative GIFS and storing my inspiration boards and anything I want to quickly save for later. Makes my files searchable, that's a huge plus!
Pros
The fact that is an one stop shop for several steps that it would normally take to put together a tutorial file or tool. I can create up to 1 minute explanations on video with annotations and even emojis... Plus, I don't have to worry about making the animation for the gif, hosting it or nothing else, I just copy the link and that gif is on my e-mail before I know it. Love the gifs.
I also can save any screengrab and it makes them searchable, which is very helpful as I'm normally one to screenshot things for later but then I never find them or remember what I saved. This tool just organized every loose thought for me.
The analytics have been particularly useful as well, to make sure when our users got their information and if they are following up or not.
Cons
Could use folders for even more organization. Plus, if I have to download all my files at once I would have to go one by one vs. having an option to just bulk download everything I have saved in CloudApp-That's a con for me, but it's not a big deal anyway.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
CloudApp saves me time and allows me to communicate much more effective. It's a game changer!
Reviewed on 02/05/2017
Time saving and clearer communication
Time saving and clearer communication
Pros
CloudApp has every feature I need as a customer support professional. I can share gifs, annoted images, and screencasts quickly and easily, which saves me time typing, and reduces confusion for the customers I email. Also, their customer support team is always very speedy, helpful, and responsive. I couldn't be happier! It's so valuable. It's hard to imagine doing customer support without it.
Cons
It would occasionally be handy to have the option to save a screenshot to my desktop instead of the cloud sometimes.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Easy to use...and it's changed the way we do our support and sales.
Reviewed on 25/08/2016
We really like CloudApp. We needed a way to easily show our customers features of LeadIQ's, and...
We really like CloudApp. We needed a way to easily show our customers features of LeadIQ's, and CloudApp's screen shooting makes it really simple and easy.
We've been able to cut down our ticket times using their gif recorder. With it you can record actions inside our app, and just send a link to the customer to show them how to do something. This speeds up the back and forth.
Pros
Very easy to use, high quality capturing, and really cool analytics on the files you upload.
Cons
Once in a great while, we'll have customers that get confused having to open a Cloudapp link. The good news is, the more they use it, the more comfortable they become with it. It's naturally like the evolution of a product.
Response from Zight
Thank you Ryan! This is an awesome review... Greatly greatly appreciated!
Best,
Derek Rey / CloudApp
- Industry: Entertainment
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
CloudApp is my go to app for explaining anything with just an image or video to clients &...
Reviewed on 11/05/2018
Pros
Lost of options with the mac app. I just click on the option I want and the select the section of the screen I want to screen shot, make a gift and/or record a video of the screen and front camera.
Simple way to share your videos and screenshots with the ability to use custom links and branded URL.
love the ability of make comments and get insights/reports on the videos and images
Annotations are also a great feature to highlight something and make sure your massage is clear
Cons
I often find myself rebooting the app on my macbook pro computer because it crashes, so I have to use the web/browser version of cloudapp once that happens.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
My most used tool on a day-to-day basis
Reviewed on 02/10/2020
This is my online tool that has given me the best ROI. My friends commonly ask me "where did you...
This is my online tool that has given me the best ROI. My friends commonly ask me "where did you get that app"
Pros
CloudApp has saved me hours in editing screenshots. Also, I commonly need to show my team how to do a certain task, and that´s where I use CloudApp to tape short tutorials that I can share in seconds. It has been my most used app in this pandemic.
Cons
theres is nothing that I have disliked so far
- Industry: Design
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Handy tool for Screenshots and Quick Videos
Reviewed on 13/11/2018
Pros
Cloudapp is one of a few tools that I use on a daily basis. I love that I can quickly upload large files and people can comment on them. I'm also excited to see the recent addition of webhooks which can be used in conjunction with Zapier. Other things I like:
- Allows me to know if a file has been seen.
- Capture + Do option.
Cons
Heres a few things I would love to see:
- A mobile app & CTA buttons on uploaded files so you can roll your own Bonjoro style tool and greet customers with personalized videos.
- Better document analytics
- Better options for creating full page screenshots
- Industry: Design
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
"CLOUDAPP" THE PERFECT APP FOR STORING YOUR IMPORTANT FILES YOU NEED IT MOST!!!!
Reviewed on 21/10/2018
STORING THE IMPORTANT PROJECTS AND DATA OF MY WORK
STORING THE IMPORTANT PROJECTS AND DATA OF MY WORK
Pros
WE CAN SAVE THE DATA IN THE CLOUD STORAGE AND THE DATA CAN BE STREAMED IN ANY DEVICE LIKE ANDROID, IOS, WINDOWS ETC.
Cons
THE ABILITY TO STREAM THE SAVED FILES IN ANY DEVICES
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
CloudApp is an essential part of my work, simple, easy and fast
Reviewed on 02/05/2017
This help our design team to share visual feedbacks to our developers during the integration...
This help our design team to share visual feedbacks to our developers during the integration process, help us share design work together quickly etc.. It's become an essential tool in our workflow. <3
Pros
- Super efficient
- Super convenient
- Great features such as the annotations
- Possibility to create smaller URL
- Slack integration
- Gif and now Videos
Cons
The annotation is great but can be improved:
--> give us the opportunity to maintain shift to draw a straight line
--> Add custom colors
--> Maintain shift to draw perfect square or circle