Square Point of Sale Reviews

Square Point of Sale

4.6 (2,766)
iPad & Android point of sale (POS) system

Overall rating

4.6 /5
(2,766)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support Software
4.4/5
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2766 Reviews

Lisa
Overall rating
  • Industry: E-Learning
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Square has options

Reviewed on 24/10/2023

Excellent, too, but they take too much out for processing for a small business like mine.

Excellent, too, but they take too much out for processing for a small business like mine.

Pros

I use invoicing more than POS because when I am selling my books; It is hard to scan cards. So, I invoice for books.

Cons

Invoicing is great because of SQUARE but bad because there are losers that never pay no matter how many invoice reminders I send.

Justin
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Perfect For Most Businesses

Reviewed on 27/10/2023

Overall, I'm happy with Square for payment processing and POS. Since our store travels and often...

Overall, I'm happy with Square for payment processing and POS. Since our store travels and often has different staff using it, I needed something that integrated better with my WordPress store but if that wasn't the case, then I would 100% still use Square.

Pros

The Square POS works very well for what it's designed to do–make sales. Users will find they can trust Square and sales people will feel confident in the platform as well. The interface is easy and quick. The fact that the Square ecosystem is able to provide receipts and such is helpful also.

Cons

The reporting and order management needs some work. I would prefer a system that connects to my WordPress website so that I can later reference orders when needed.

Alternatives Considered

Cloverleaf

Reasons for Switching to Square Point of Sale

Square is just far more known by users and staff. Less training and more confidence going in.
Verified Reviewer
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 2.0 /10

Square usage

Reviewed on 16/11/2023

This is my least favorite option of payment to use.

This is my least favorite option of payment to use.

Pros

It enables me to be readily available with a form of payment processing for my customers and i dont need a bunch of clutter and machines to get paid.

Cons

I dont like how they always find some reason to hold my payments.

Alternatives Considered

PayPal

Reasons for Switching to Square Point of Sale

I did not i have all those options as well as other option to be universal for any of my customers.
Christopher
Overall rating
  • Industry: Food Production
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A Practical, Affordable, well managed platform.

Reviewed on 04/09/2023

I have been with Square for many years and overall it is the best platform I have found on many...

I have been with Square for many years and overall it is the best platform I have found on many levels for payment processing, online and in person.

Pros

Square's ease of use and flawless integration with my banking allow me time to focus on other areas of my business, helping me to grow.

Cons

There are no cons to this platform that I have discovered as of yet. I cannot say enough good things about the services.

Alternatives Considered

Stripe

Reasons for Switching to Square Point of Sale

Square offered a more seamless option, better fitting my time and needs.
Deborah
Overall rating
  • Industry: Photography
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Simple and User Friendly

Reviewed on 17/11/2023

I love using Square Point of Sale! Easy to set up. Easy to integrate with my client management...

I love using Square Point of Sale! Easy to set up. Easy to integrate with my client management software. Easy for clients to use.

I honestly can't tell you if the customer support is any good because I've never even needed to reach out for support.

Pros

-Super Simple setup
-Very intuitive to use
-Most Clients are already familiar with Square

Cons

-Processing is typically only a few hours, but payments made on Friday afternoon don't get processed until Monday which has, on occasion been a little frustrating

Alternatives Considered

PayPal and Stripe

Reasons for Switching to Square Point of Sale

Square has the best reputation among other professionals in my line of work.
Amy
Overall rating
  • Industry: Accounting Software
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Square satisfies my needs

Reviewed on 17/11/2023

I like the software. I am a owner of a business with no employees and just need to send out...

I like the software. I am a owner of a business with no employees and just need to send out invoices and apply payments. It works great for what I need.

Pros

Strictly online functionality with customizable fields. I can access it anywhere.

Cons

I haven't found where I can run a report for invoices for quarters or YTD balances.

Alternatives Considered

Quickbooks Online

Reasons for Switching to Square Point of Sale

I didn't need all of the features the other ones provided and wanted to charge more for.
Tonji
Overall rating
  • Industry: Financial Services Software
  • Company size: 10,000+ Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Square Point of Sales

Reviewed on 27/10/2023

I have used it once this us my second time using it. I think the first time it was difficult to...

I have used it once this us my second time using it. I think the first time it was difficult to use because of the way the features are. But ut is much easier now.

Pros

Fast and easy payments , easy quipment to use, easy to use on your mobile phone and transactions can be kept and recorded.

Cons

Nothing is bad about Square point of sales except the way its features are kind of an unorganized way for me to maneuver through but I eventually got used to it.

Verified Reviewer
Overall rating
  • Industry: Computer Networking
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Recommend Square to anyone

Reviewed on 09/11/2023

Pros

very user friendly and mobile app are a plus

Cons

Theres nothen least i like about square point of sales

Tommy
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Square is Easy as Pie

Reviewed on 27/11/2023

Very good I love the ease of it and portable makes selling on the go quick hassle free

Very good I love the ease of it and portable makes selling on the go quick hassle free

Pros

So easy to use and makes it very simple for customers

Cons

Can lose it so small it would be easy to lose

Verified Reviewer
Overall rating
  • Industry: Consumer Goods
  • Company size: Self Employed
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great for Small Businesses

Reviewed on 13/11/2023

My overall experience with Square Point of Sale has been very positive. It makes selling items...

My overall experience with Square Point of Sale has been very positive. It makes selling items much easier and helps you stay organized.

Pros

The main pro for Square Point of Sale is the ease of use. I run a small business on the site at a flea market. This allows me to accept other forms of payment other than cash. Another great pro for this product is it allows me to keep all my sales organized. Before using this, I kept a notebook of each sale I made for the day. This product does all the hard work for me.

Cons

The only con I can think of at the moment is if internet/service is disrupted, I am not able to use it. For the 6 months I have been using this product, it only happened once. But I was easily able to use my phones hotspot to get everything up and running.

Cortland
Overall rating
  • Industry: Education Management
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Square Point Is On Point

Reviewed on 26/04/2023

My overall experience with Square Point Of Sale is that it’s given me the smoothest online and...

My overall experience with Square Point Of Sale is that it’s given me the smoothest online and electronic payments possible and they take a small percentage of everything transferred in and out.

Pros

I like the easiness of processing transactions on this software! Takes away 90% of my businesses financial headaches.

Cons

I don’t have any cons in regards to Square Point Of Sale because any and everything I need the app to do, it does!

Michael
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Simple and powerful mobile Point-Of-Sale app

Reviewed on 28/11/2022

A powerful business financial management tool, right in your pocket. It offers an owner/operator to...

A powerful business financial management tool, right in your pocket. It offers an owner/operator to enter invoices from a home computer, or from a mobile device in the field.Super easy to use, and packed with features that provide the insights an owner needs.

Pros

Being able to quickly add a client on the fly, either manually or "from address book", taking a credit card payment, and storing the card in the client file is so simple, quick, and easy.Then, any additional charges to the same client can for a very small "additional percentage" amount be charged to the card now on file, saving the client the hassle of having to pull out the card every time.

Cons

Would like to be able to add "standard service fees", such as a "processing fee", "fuel surcharge", and others, in the same way one can add various taxes. Right now, I am doing it in the "taxes" section, which is not ideal, but it can be done with that workaround.

Alternatives Considered

QuickBooks Desktop Pro

Reasons for Switching to Square Point of Sale

It was the quickest to set up, and at the time, had the most features that were easy to use, and the bank was more expensive, and I would have to invest in the QuickBooks software. No up-front cost with Square.
Zephyr
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Great features but not the most reliable

Reviewed on 08/04/2021

Square has amazing features and is easy to use. It's also great to take on the go. I would have...

Square has amazing features and is easy to use. It's also great to take on the go. I would have given it 5 stars if it weren't for the issues with buffering and transactions not going through. Because of these issues, Square was too unreliable for me.

Pros

Square was really easy to set up and use. It has a lot of great features like analytics, sales reports, manual credit card entry, and more. It's also really easy to set up and edit your menu. The fees that Square takes on credit card payments are not high and are very reasonable. Square is also excellent for on-the-go sales and is very portable. It's easy to take to different venues and events.

Cons

I encountered a lot of problems with Square. I was mainly using it to sell goods at my local farmer's market. Often after swiping a customer's credit card Square would be stuck with the loading symbol and the transaction would never go through. There were many times I had to shut down the app and reopen and ask the customer to swipe again with another credit card. There have been times where the customer was charged twice and times where the customer was never charged at all! It was very disappointing encountering these setbacks while I have a limited time to sell at the farmer's market. There were also times where it appeared that the sale went through and then later after checking my sales reports I could see that several transactions were missing and I was never paid. I also tried Square on multiple devices but the problems persisted.

Jeffson
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

For a POS system it works as should

Reviewed on 07/01/2023

My overall experience with this platform is good, I only wish they requested business verification...

My overall experience with this platform is good, I only wish they requested business verification first before approving me to use them as a payment processor but if you have all their needed criteria you’re definitely good to go, there service is quite seamless

Pros

The setup was quite easy, they don’t take up to 7days to process your money so thats a plus, the interface is straight forward. They support various card types for debiting

Cons

You can’t contact them via live support chatYou will be asked to verify your business once a large amount of money is processed through their payment gateway and if you don’t meet all their criteria the money will be held for 120days before release

Alternatives Considered

Square Payments

Reasons for Choosing Square Point of Sale

Stripe took too long to process my money to my bank account

Switched From

Stripe

Reasons for Switching to Square Point of Sale

The shorter time in processing payments
Christy
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Square Point of Sale for Gift Card Sales

Reviewed on 14/04/2020

Over all, having the ability to sell E-gift cards from my existing website without a monthly fee...

Over all, having the ability to sell E-gift cards from my existing website without a monthly fee was a huge game changer for my salon company! We went from selling $200-$300 per year in online gift card sales to well over $2000 the first holiday season my company offered E-gift cards. I believe the increase was due to the great look of the gift card choices, the Square name that everyone knows and how easily I could added the service to my company website.

Pros

I love how easy and fast it was to set up and link into my website. Square gave me the exact dimensions my photo(s) needed to be for the custom branded E-cards for the Square point of sale. In addition, my main reason for choosing Square Point of Sale for my online gift card sales was that there is no monthly fee to offer the E-cards, my company only pay for processing sales.

Cons

Square Point of Sale continues to improve the software for the E- gift cards, however I wish the system would notify me, the owner, when a customer has purchased a gift card. Customers would bring in their digital gift cards for services and since Square Point of Sale did not integrated into our booking software & our company did not realize the card had been purchased staff would have to search to find the purchased card. I wish the gift card sales and the reporting of the gift card sales was more streamlined.

Michael
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Love Square POs

Reviewed on 21/08/2019

Pros

The POS system is simple and easy to use hands down. The use of our POS integrated with online, loyalty program, marketing, and payroll is a one stop shop integrated and makes life simple and streamlined!

Cons

We paid the original higher cost for the register when it first came out. The price just dropped $200 this week. Our rate remains lower so it will pay for the difference over time since grandfathered in....not much we don’t Ice about this wonderful easy, all in one system!

Alternatives Considered

Worldpay

Reasons for Choosing Square Point of Sale

Processing cost, ease of use and integration with payroll, invoices, Loyalty, marketing, etc.

Reasons for Switching to Square Point of Sale

Had everything we needed and the cost was great.
Khalid
Overall rating
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

NO.1 FREE POS - Square POS | Best for online payment processing and invoice management

Reviewed on 05/10/2022

My overall experience with app/software/SAAS can be summed in the follwing points:

A. The given...

My overall experience with app/software/SAAS can be summed in the follwing points:

A. The given app/software/SAAS has been solving the following business problems :
- multiple payment processings
- invoice creation
-mobile app payments
- attract more customers
- revenue generation
B. i have been able to realize the following benefits with the help of the given app/software/SAAS :
- bring the payment systems to online
- making offline business transform into online business
- allows customers to pay using either credit or debit or mobile payments with and without contact
- helped build trusted business brand and brand reputation among customers
-easy to setup all functionalities at affordable fees

Pros

i found the following features as most impactful:
- lightweight, quick payment processing and mobile
- best sales database management
- builds consumer confidence with its ease of use and real-time payment updates.
- affordable & reliable
- phone app allows payments at all locations.
Yes the product is quite easy to use for:
- payments
-invoicing with customers full details
-mobile payments
- pulling sales reports
- contactless payments
Yes i was successfully able to implement the integration of the app/software/SAAS with my existing business processes quite smoothly and easily as i could set it up with a little self-help, effort, and online training guides..

Cons

I found the following features that were either missing or could be improved:
- difficulty in card reading for payments and chip card reading
- could be made in other dark colors instead of WHITE
- features to make payments by consumers using heir online square account
- fees could be reduced further,
- better connectivity and tutorials to use needed

I found the following features or aspects of the product that are difficult to use:
- freelancers do not get more options
- complex to understand the POS platform
- manual entry of chargeable dollar amounts
- non-availability of phone support
- difficult to customize
No, the integration of the app/software/SAAS with my existing business processes not so much difficult as i could set it up with a little self-help, effort, and online training guides.

Katherine
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

Ideal Invoicing & Processing for B2B Services

Reviewed on 22/08/2023

Pros

Square is easy and secure to use when invoicing our business clients. In 10+ years we have never experienced downtime, security issues, or missed or misapplied payments. Their processing rates are not always the absolute cheapest, but they are competitive. We have also integrated Square into websites/e-commerce for dozens of clients, and it works seamlessly. Additionally, they offer capital business loans that have helped us with cash flow on a couple occassions.

Cons

Their processing rates are not necessarily the absolute lowest. If a few tenths of a percentage are important to you, you may wish to shop around for the lowest transaction rates.

Alternatives Considered

authorize.net and Stripe

Reasons for Choosing Square Point of Sale

Ease of use and integration was considerably better than using our Bank for CC processing. Integrates seamlessly with many e-commerce platforms, without complicated APIs.

Reasons for Switching to Square Point of Sale

Ease of use and integration.
Theresa
Overall rating
  • Industry: Sporting Goods
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Square delivers plenty of features at low cost

Reviewed on 30/12/2015

Pros

I have run a brick-and-mortar for more than 19 years, and got rid of my traditional merchant account about 5 years ago when fees became outrageous and unstable, and I also needed a mobile payment system as my bank did not offer one. I did some research and settled on Square. The product is intuitive and easy to navigate, and the cost for processing credit cards is reasonable at 2.75% for swiped and 3.5% for manually entered.
But that's just the beginning of what they offer: in 2013, the Square Market was an incredible add-on benefit provided for free! If you've needed e-commerce for your business, you know that this service can be costly, so for Square to provide it for merely the cost of each transaction processed is amazing. There are many features to the Market, such as the ability to embed items you are selling into your website, share on social media, etc. While the features aren't customizable to a great extent, it is still a very powerful platform for POS. I particularly appreciate the many reports that can be generated, receipts with custom messages you can send to clients who have shopped online, ability to send invoices, etc. They've added gift cards, which is a nice feature, and they have many third party vendor apps that interface with Square for inventory and financial processes for your business. New features are constantly being added, such as their Customer Engagement to create customer lists and do direct marketing to that list right from Square. This product is a powerful addition to your website and other marketing you may already be doing. I have recommended this product to many small business owners and non-profits, and have been a very happy user since late 2010.

Cons

I have found very little to dislike. I have seen comments online about deposits being held, a lack of ability to communicate easily with Square (initially, they had no phone customer service, but I always got very quick response from their techs via Twitter in the early days), and difficulty in raising deposit limits. I run two small businesses using Square, and for one of them had to ask for a large increase in daily deposits as my business grew. This was handled easily via email communications and took only a few days.

Chris
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Square POS for Hospitality/Food trucks

Reviewed on 26/05/2023

Overall I'm reasonably happy with square. We have negotiated a better rate based on our turnover,...

Overall I'm reasonably happy with square. We have negotiated a better rate based on our turnover, and when you need help-as long as it's during business hours-they are there to help and pretty good at it. However, if you suggest a fix/improvement, unless you can get a bunch of people to support it in the square community development will take some time if at all. Square is a Payment processing company not a POS but they have developed a pretty good POS but lag behind others with features and functions.

Pros

Square is relatively easy to set up, however, unlike many of the bigger POS companies, development of the POS is slower and some features/functions are not there that you will get with the bigger, more expensive POS. For a small business, market stall, food truck, functionality is good, however, if you have complex modifiers (options for customers to choose from IE Add bacon, remove cheese etc) it is a little complex to setup. What I like best is for the cost it's a fairly easy system, but don't expect all the bells and whistles.

Cons

Little bugs and glitches, most of which can be sorted out if you have the time to fiddle. Cost is not too bad, especially if you are doing a good turnover-negotiate a better rate. Issues with online ordering, order throttling, walk up/phone orders, payments not working on some customers PC's, tablets, phones. Customer support is good, but if you try to contact them after hours, forget it-even with a Square for restaurants subscription I can't get through for help.

Molly
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Square - Pros and Cons

Reviewed on 28/08/2022

My overall experience with Square as a Point of Sale is mostly positive. We have transitioned our...

My overall experience with Square as a Point of Sale is mostly positive. We have transitioned our appointments and reports away from Square due to the lack of reports and really only use this POS for online transactions or if we were to do an event outside of our Brick and Mortor. I think this is a positive system that can and does benefit many businesses. For ours we needed more detailed and extensive reports and better transaction fees for our day to day transactions with our customers.

Pros

I loved that Square was so easy to start up and operate immediately. It literally takes minutes to set up and the hardware once it is sent to you is the simplest set up. I think the biggest appeal to Square is that it is fool proof and anyone can get this POS to work for them. The second biggest YES for this product is that it is super easy to take with you to offer card payment options to clients while you are outside of your brick and motor. I think offline payments and the option to take payments on their app through the mobile card swiper is a huge selling point to Square customers.

Cons

I feel the cost of the transaction to the business owner is quite high when compared to other companies. They have one of the highest if not the highest transaction costs. Some owners will charge this back to their customers via a fee (which is illegal in some states) and others could just cushion this cost of doing business into their service prices but it is worth mentioning that it is something not so great about Square. The other not awesome part of Square is the reports. They are very mundane and not very extensive. It is quite clear that Square is a POS system that offers payment transactions first and later on enable the appointments and the reports. I hope to see much improvement with those back-end functions in the near future. It is imperative to a business owner to know what the health of the company looks like at any given moment and transactions is not even close to the only report necessary.

Alternatives Considered

Clover

Reasons for Switching to Square Point of Sale

Ease of use and integration
Hannah
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great for anyone wanting to start a business.

Reviewed on 08/11/2018

It's hard for me to find anything wrong with Square. We have never really been tempted by the...

It's hard for me to find anything wrong with Square. We have never really been tempted by the competition, and I doubt we will be anytime soon.

Perhaps if you are running a store with more products or customers you may benefit from a different system, but I would suggest Square to anyone starting out. You can get set up today, and your customers already know how to use it.

Pros

I was working as a barista in a new coffee location in my local town. The owner of the shop was pretty new to the industry, and didn't have a lot of business experience. She needed a way to run cards, and she was looking at a few different solutions, but I mentioned Square, and she ran to CVS and bought one right away. She wasn't very tech savvy, so I volunteered to get it set up. It probably took me less than an hour. The interface is a breeze to use, customers get it right away when they need to sign for charges or enter phone numbers. There were days that I was the only person on staff, using Square and running between the milk steamer and the register was a breeze. One feature we used often was using a cell phone to take orders while people waited in their cars. This allowed us to reduce the lines in our shop, and keep the morning rush moving.

The flat rate pricing makes things extremely easy as well. As someone that is not an accountant, this made my life a lot easier.

Cons

Some of the reporting features can be confusing to read, and more than once have resulted in us blindly refunding customers.

Sometimes the card readers gave us problems, but this was usually solved with a quick reset.

Aurora
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Great as a user and business owner

Reviewed on 26/09/2019

Would definitely recommend to anyone looking for an easy to use and up to date transaction platform.

Would definitely recommend to anyone looking for an easy to use and up to date transaction platform.

Pros

My first experience with Square Point of Sale was a couple years back as a Receptionist in a Fitness Facility. On a daily basis, we used Square Point of Sale whether it was to buy merchandise, memberships, snacks or sign up for special workshops. What I particularly loved most about Square Point of Sale was its easiness to use and software platform. We could receive payments from the company cellphone, iPad or computer depending what was available at the time. The platform was consistent on all three devices and just as easy to use on all of them as well.
In later years, as I opened my own Health and Wellness business, I went straight to Square Point of Sale as my main way of receiving payments. It has been an excellent tool and is always up to date. What I also like the most is how quick it is and easy to receive payments and it accepts most credit cards.

Cons

Square Point of Sale is excellent for receiving payments and I don't have any negative experience with the platform. The only thing I wish would be that the analytics and reports that I receive for all payments and invoices would be easier to read. I have a bit of trouble understanding them. Other than that, overall great platform.

Alternatives Considered

PayPal Commerce Platform
Verified Reviewer
Overall rating
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Awesome program for managing payments

Reviewed on 26/03/2023

Square Point of Sale is an amazing payment management software. I have recommended this software to...

Square Point of Sale is an amazing payment management software. I have recommended this software to my friends and colleagues who run a business. It is a pleasure to use and saves time.

Pros

Square Point of Sale is very user friendly! I am a first time small business owner and I chose to use Square Point of Sale to process my payments and I am very happy with my choice. Not knowing much about how online payments are processed, the setting up and usage of Square Point of Sale was overall intuitive and a well guided process. The fee associated with using this software is very reasonable and is minimal compared to other softwares. Another feature on top of the software that I really enjoyed was the inclusion of sales reports, feedback from customers and other bonus features such as management on different things. Whenever I need to add the information of a customer, I find it is very easy and time saving process. When I have returning customers, Square Point of Sale remembers their information and I don't need to ask for the card number again.

Cons

The one thing I hope Square Point of Sale can improve on is preventing any glitches. I've encountered 2 glitches which were not damaging in anyway but it would be nice if the app was glitch free. Other than this, I don't have anything negative to say.

Tammy
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 4.0 /10

Square Point of Sale

Reviewed on 07/11/2018

Overall I had been having a decent experience with Square but having to spend so much time looking...

Overall I had been having a decent experience with Square but having to spend so much time looking for a phone number and then waiting so long for a person to tell me my customers had to wait 7 to 10 business days for a refund that was caught 15 hours or less from the original transaction was ridiculous. I had to go and get a money order to give one customer for the refund and NOW have to drive across town to now pick up a money order from her once the refund was posted to her account so I can deposit the additional money I gave her Saturday so she had funds through today when the refund posted. A lot of unnecessary running around when it could have been corrected within a day or two not 10 days! It was enough aggravation that I'm looking for another money transfer app for our events.

Pros

I liked that it was a convenient way to accept payments anywhere via my mobile cell phone through the Square App.

Cons

I didn't like that customers couldn't make a payment directly from their phone & that Square charges a higher fee to manually enter a credit card. There was a glitch with square that kept showing a different totals than what was entered $82.00 it showed $82.03. The customer said run it with the .03. Then the next day LESS THAN 24 hours later I saw the deposit total from Square to our bank account and it was a lot more than it should have been. I looked up transactions and saw where 2 customers were highly over charged. (1) I entered $52.00 but Square deducted $520.09 from the customers card, (2nd) I entered $53.00 but Square deducted $530.06. I immediately looked through their website to see if I could refund the difference but had no way of doing so through the website. I was able to refund the difference through their Square App. That was done maybe 15 hours later I refunded the difference and sent screen shots of the refunds to the 2 customers. Two days later one of the girls said the refund hadn't processed. What seemed like 30 minutes or longer looking through their website for a phone number - called to speak to someone and was on hold for 30 min. or longer to get someone. This person didn't seem to care that I refunded these customer's accts. 15 hours or less from the transactions took place. He said it would take 7 to 10 business days to refund their accts. That was large amounts of money for someone to wait a week when it was caught 15 hours or less.