Square Point of Sale Reviews

The Square POS works very well for what it's designed to do–make sales. Users will find they can trust Square and sales people will feel confident in the platform as well. The interface is easy and quick. The fact that the Square ecosystem is able to provide receipts and such is helpful also.

The reporting and order management needs some work. I would prefer a system that connects to my WordPress website so that I can later reference orders when needed.

-Super Simple setup
-Very intuitive to use
-Most Clients are already familiar with Square

-Processing is typically only a few hours, but payments made on Friday afternoon don't get processed until Monday which has, on occasion been a little frustrating

Being able to quickly add a client on the fly, either manually or "from address book", taking a credit card payment, and storing the card in the client file is so simple, quick, and easy.Then, any additional charges to the same client can for a very small "additional percentage" amount be charged to the card now on file, saving the client the hassle of having to pull out the card every time.

Would like to be able to add "standard service fees", such as a "processing fee", "fuel surcharge", and others, in the same way one can add various taxes. Right now, I am doing it in the "taxes" section, which is not ideal, but it can be done with that workaround.

Square was really easy to set up and use. It has a lot of great features like analytics, sales reports, manual credit card entry, and more. It's also really easy to set up and edit your menu. The fees that Square takes on credit card payments are not high and are very reasonable. Square is also excellent for on-the-go sales and is very portable. It's easy to take to different venues and events.

I encountered a lot of problems with Square. I was mainly using it to sell goods at my local farmer's market. Often after swiping a customer's credit card Square would be stuck with the loading symbol and the transaction would never go through. There were many times I had to shut down the app and reopen and ask the customer to swipe again with another credit card. There have been times where the customer was charged twice and times where the customer was never charged at all! It was very disappointing encountering these setbacks while I have a limited time to sell at the farmer's market. There were also times where it appeared that the sale went through and then later after checking my sales reports I could see that several transactions were missing and I was never paid. I also tried Square on multiple devices but the problems persisted.

The setup was quite easy, they don’t take up to 7days to process your money so thats a plus, the interface is straight forward. They support various card types for debiting

You can’t contact them via live support chatYou will be asked to verify your business once a large amount of money is processed through their payment gateway and if you don’t meet all their criteria the money will be held for 120days before release

I love how easy and fast it was to set up and link into my website. Square gave me the exact dimensions my photo(s) needed to be for the custom branded E-cards for the Square point of sale. In addition, my main reason for choosing Square Point of Sale for my online gift card sales was that there is no monthly fee to offer the E-cards, my company only pay for processing sales.

Square Point of Sale continues to improve the software for the E- gift cards, however I wish the system would notify me, the owner, when a customer has purchased a gift card. Customers would bring in their digital gift cards for services and since Square Point of Sale did not integrated into our booking software & our company did not realize the card had been purchased staff would have to search to find the purchased card. I wish the gift card sales and the reporting of the gift card sales was more streamlined.

i found the following features as most impactful:
- lightweight, quick payment processing and mobile
- best sales database management
- builds consumer confidence with its ease of use and real-time payment updates.
- affordable & reliable
- phone app allows payments at all locations.
Yes the product is quite easy to use for:
- payments
-invoicing with customers full details
-mobile payments
- pulling sales reports
- contactless payments
Yes i was successfully able to implement the integration of the app/software/SAAS with my existing business processes quite smoothly and easily as i could set it up with a little self-help, effort, and online training guides..

I found the following features that were either missing or could be improved:
- difficulty in card reading for payments and chip card reading
- could be made in other dark colors instead of WHITE
- features to make payments by consumers using heir online square account
- fees could be reduced further,
- better connectivity and tutorials to use needed

I found the following features or aspects of the product that are difficult to use:
- freelancers do not get more options
- complex to understand the POS platform
- manual entry of chargeable dollar amounts
- non-availability of phone support
- difficult to customize
No, the integration of the app/software/SAAS with my existing business processes not so much difficult as i could set it up with a little self-help, effort, and online training guides.

Square is relatively easy to set up, however, unlike many of the bigger POS companies, development of the POS is slower and some features/functions are not there that you will get with the bigger, more expensive POS. For a small business, market stall, food truck, functionality is good, however, if you have complex modifiers (options for customers to choose from IE Add bacon, remove cheese etc) it is a little complex to setup. What I like best is for the cost it's a fairly easy system, but don't expect all the bells and whistles.

Little bugs and glitches, most of which can be sorted out if you have the time to fiddle. Cost is not too bad, especially if you are doing a good turnover-negotiate a better rate. Issues with online ordering, order throttling, walk up/phone orders, payments not working on some customers PC's, tablets, phones. Customer support is good, but if you try to contact them after hours, forget it-even with a Square for restaurants subscription I can't get through for help.

I loved that Square was so easy to start up and operate immediately. It literally takes minutes to set up and the hardware once it is sent to you is the simplest set up. I think the biggest appeal to Square is that it is fool proof and anyone can get this POS to work for them. The second biggest YES for this product is that it is super easy to take with you to offer card payment options to clients while you are outside of your brick and motor. I think offline payments and the option to take payments on their app through the mobile card swiper is a huge selling point to Square customers.

I feel the cost of the transaction to the business owner is quite high when compared to other companies. They have one of the highest if not the highest transaction costs. Some owners will charge this back to their customers via a fee (which is illegal in some states) and others could just cushion this cost of doing business into their service prices but it is worth mentioning that it is something not so great about Square. The other not awesome part of Square is the reports. They are very mundane and not very extensive. It is quite clear that Square is a POS system that offers payment transactions first and later on enable the appointments and the reports. I hope to see much improvement with those back-end functions in the near future. It is imperative to a business owner to know what the health of the company looks like at any given moment and transactions is not even close to the only report necessary.

I was working as a barista in a new coffee location in my local town. The owner of the shop was pretty new to the industry, and didn't have a lot of business experience. She needed a way to run cards, and she was looking at a few different solutions, but I mentioned Square, and she ran to CVS and bought one right away. She wasn't very tech savvy, so I volunteered to get it set up. It probably took me less than an hour. The interface is a breeze to use, customers get it right away when they need to sign for charges or enter phone numbers. There were days that I was the only person on staff, using Square and running between the milk steamer and the register was a breeze. One feature we used often was using a cell phone to take orders while people waited in their cars. This allowed us to reduce the lines in our shop, and keep the morning rush moving.

The flat rate pricing makes things extremely easy as well. As someone that is not an accountant, this made my life a lot easier.

Some of the reporting features can be confusing to read, and more than once have resulted in us blindly refunding customers.

Sometimes the card readers gave us problems, but this was usually solved with a quick reset.

I liked that it was a convenient way to accept payments anywhere via my mobile cell phone through the Square App.

I didn't like that customers couldn't make a payment directly from their phone & that Square charges a higher fee to manually enter a credit card. There was a glitch with square that kept showing a different totals than what was entered $82.00 it showed $82.03. The customer said run it with the .03. Then the next day LESS THAN 24 hours later I saw the deposit total from Square to our bank account and it was a lot more than it should have been. I looked up transactions and saw where 2 customers were highly over charged. (1) I entered $52.00 but Square deducted $520.09 from the customers card, (2nd) I entered $53.00 but Square deducted $530.06. I immediately looked through their website to see if I could refund the difference but had no way of doing so through the website. I was able to refund the difference through their Square App. That was done maybe 15 hours later I refunded the difference and sent screen shots of the refunds to the 2 customers. Two days later one of the girls said the refund hadn't processed. What seemed like 30 minutes or longer looking through their website for a phone number - called to speak to someone and was on hold for 30 min. or longer to get someone. This person didn't seem to care that I refunded these customer's accts. 15 hours or less from the transactions took place. He said it would take 7 to 10 business days to refund their accts. That was large amounts of money for someone to wait a week when it was caught 15 hours or less.