Square Point of Sale

4.6 (2,973)
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iPad & Android point of sale (POS) system

Overall rating

4.6 /5
(2,973)
Value for Money
4.5/5
Features
4.5/5
Ease of Use
4.7/5
Customer Support Software
4.4/5
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2973 Reviews

Deannna
Deannna
Overall rating
  • Industry: Railroad Manufacture
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Software of the future!!

Reviewed on 02/01/2024

Before Square I had sleepless nights, no time with my children, no me time and I was always worried...

Before Square I had sleepless nights, no time with my children, no me time and I was always worried that I was missing something pertaining to my business. When I was introduced to Square my life has forever changed. My smile returned and my children have their mom back!!

Pros

As a single mother of 5 I live a hectic and stressful life. With Square point of sale I can focus more on my family since I know I have a software that practically runs my business for me.

Cons

I have nothing negative to say except why wasn’t this software around a lot sooner.

Tyneisha
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great product for Small Business Owners!

Reviewed on 13/11/2024

I have had a great experience with Square so far. I do not plan to switch platforms anytime soon.

I have had a great experience with Square so far. I do not plan to switch platforms anytime soon.

Pros

I believe that Square is made for small business owners like myself! It is easy to use, and customers have always appreciated the business process.

Cons

There are no cons to using this product right now.

Lindsey
Overall rating
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Easy to use

Reviewed on 13/01/2025

It’s working 95% of the time. It’s a very easy way to take payments in person.

It’s working 95% of the time. It’s a very easy way to take payments in person.

Pros

It’s great for easily taking payments at crafts shows and other in person events

Cons

At an event one time I couldn’t connect to internet and couldn’t make a purchase. Now I don’t know if that is Sqaure’s fault or the phone company but it was a bummer.

Megan
Overall rating
  • Industry: Individual & Family Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

How Square has changed the way I do business

Reviewed on 09/01/2024

I have nothing but good things to say about Square except for a few qurks and errors, I have had a...

I have nothing but good things to say about Square except for a few qurks and errors, I have had a great experience learning and using Square Pos

Pros

That I can access and take it anywhere I go. I love Square for the portability the most. It' has allowed me to make sales on the go to the elderly, the people that don't have transportation, and potential new clients

Cons

How long it takes to post you funds into your square account for instant access.

Stephen
Overall rating
  • Industry: Construction Software
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Square, the best app for sales!

Reviewed on 27/10/2024

My overall experience has been great! I can write up an invoice in minutes with my saved items and...

My overall experience has been great! I can write up an invoice in minutes with my saved items and I can collect a deposit in seconds with tap to pay or via emailing the customer. It’s a very easy process for the customer to pay when sent via email. I can schedule out when the final payment is due for a repair and it’s saved in their system if I ever need to look back at the invoice.

Pros

That you can use tap to pay, and the processing fees are fair.

Cons

There’s not much to dislike about square. Sometimes invoicing won’t have your description saved, but doesn’t happen often.

Janine
Overall rating
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great app with great support

Reviewed on 27/11/2024

I love square it’s so concurrent I can keep it right in my purse

I love square it’s so concurrent I can keep it right in my purse

Pros

Easy to use ands you can do it anywhere thru your cell phone

Cons

The fees are a little steep and if you have bad internet service it’s not great

Ismael
Overall rating
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Big fan of Square

Reviewed on 26/11/2024

We used them for taking sales on a major music tour this summer. It helped us greatly that the...

We used them for taking sales on a major music tour this summer. It helped us greatly that the terminals are simple to programme and use. Really happy overall.

Pros

Such a simple and smart system to use. I love that you can tap a payment card on a terminal to bring up all previous transactions.

Cons

Nothing in particular. It is probably the best system I’ve used on the market.

Daniel
Overall rating
  • Industry: Package/Freight Delivery
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great platform

Reviewed on 01/11/2024

My overall experience is good, the system is easy to use and there are so many systems and...

My overall experience is good, the system is easy to use and there are so many systems and interfaces

Pros

Everything all in one space and a easy to use interface

Cons

Sometimes they do random checks which means temporary Ban to withdrawing money and also the fees are on the high side

Alternatives Considered

SumUp

Reasons for Switching to Square Point of Sale

Square has more products and functions on their platform and their mobile card machine is a great product
Mel Elizabeth
Overall rating
  • Industry: Arts & Crafts
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Happy. Would recommend

Reviewed on 02/01/2025

Overall I am very happy with Square and will keep using it.

Overall I am very happy with Square and will keep using it.

Pros

I can use the online feature to take payments without having to pay monthly for a physical POS machine.

Cons

Even though the fee per use is low, it does add up.

Robert
Overall rating
  • Industry: Construction Software
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Love squarepoint

Reviewed on 09/01/2025

Overall experience with wonderful the price is exactly what you want is what you pay for. The...

Overall experience with wonderful the price is exactly what you want is what you pay for. The prices are separated into separate sections like invoices appointments teams and you only pay for the ones you use. Overall it was a great experience I still use them.

Pros

The checking account and how easy it is to accept all kinds of payments.

Cons

It's not tailored more towards the construction industry like I was looking for. But thats my fault not theirs.

JesusG
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Happy to return

Reviewed on 28/06/2024

Excellent, again Ive missed them. Again being able to customize pretty much everything keeps...

Excellent, again Ive missed them. Again being able to customize pretty much everything keeps everything will organize. Separate location separate deposit separate cards everything is kept separate like totally different business but still one

Pros

Came back to them after about a yr. It's really convenient the many types of ways you can still tend to your customer. From contactless, keypad on the app, hand held. And the customization without the confusion. In addition afterpay with cash app, with your own square card. Ive missed u

Cons

Security is a bit overboard, but as with PayPal

Emily
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Square isn’t so square!

Reviewed on 02/08/2024

I used Square as a POS in a few gift shops and many events. I love this interface for event...

I used Square as a POS in a few gift shops and many events. I love this interface for event transactions because you can easily categorize what you need and you have the ability to have portable POS options.

Pros

Very clean and aesthetic interface, POS additions were user friendly

Cons

Trying to navigate building a Square website is a doozy, and sometimes the help articles aren’t really helpful.

Alternatives Considered

Clover

Reasons for Switching to Square Point of Sale

I liked that they had a Square online operating system already set up.
Natalie
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Loving Square Point of Sale

Reviewed on 04/03/2024

Overall very positive, and I recommend to anyone that does electronic sales/needs a terminal that I...

Overall very positive, and I recommend to anyone that does electronic sales/needs a terminal that I come in contact with on a day-to-day basis.

Pros

Square Point of Sale has been very easy to use, easy to integrate and wonderful for keeping track of day-to-day sales. Very low customer complaints, and no problems during in-person sales. Hand-held device is very convenient, easy to transport and take to different locations

Cons

Given the NYS laws, and how/what our orders are, we are not a fan of the $0.x cent charge per order- would be much easier to just have the flat percentage. Also given the nature of our business, would be helpful to have a straight charge, not different for "card present" or not.

Jonathan
Overall rating
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Easy to train and use for high volume

Reviewed on 09/02/2024

We have used square in a high volume music venue for shows and events. We have also used square and...

We have used square in a high volume music venue for shows and events. We have also used square and the square team for high volume music festivals. We can implement this for the box office as well as the bar sales, while pulling live reports to see how inventory is moving and track sales trends throughout the event.

Pros

I like how intuitive it is for any new user. Having multiple screens easily navigable is helpful in high volume bar sales.

Cons

Setting up new items and inputting them into a proper category can be lengthy to keep them organized and not having too many "type" of items. If you do not do this process 100% in the first step then your inventory will get out of control very fast.

Doh
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

system outages are the real problem

Reviewed on 13/02/2024

i would love square if it weren't for the system-wide outages that are becoming more frequent. i'm...

i would love square if it weren't for the system-wide outages that are becoming more frequent. i'm not considering another pos system.

Pros

square is so easy to use. and it's ubiquitous.

Cons

square goes down, and we lose sales and tips, and square does not compensate its users for losses

Dawn
Overall rating
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great product

Reviewed on 06/05/2024

I really like square and don't have any interest in switching card processors

I really like square and don't have any interest in switching card processors

Pros

Square is very user friendly and simple to use. The fees for square are high per use than many other merchant devices but there are no other monthly/maintenance hidden fees so overall they tend to be cheaper especially for small businesses unless you're running several thousand dollars/month in credit cards

Cons

Customer receipts don't list custom items

Dorita
Overall rating
  • Industry: Textiles
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Square Makes Sales Easy

Reviewed on 18/12/2023

As a traveling vendor, I used a "knuckle buster" for years. Square POS saved me from carrying...

As a traveling vendor, I used a "knuckle buster" for years. Square POS saved me from carrying heavy equipment, trying to read illegible papers, and declined credit cards. It's a game changer for small businesses. And the fees were less, too.

Pros

The ease of use. Since I often travel to shows, I need to hire sales people at the event. Square is easy for me to teach and for them to learn to use.

Cons

The older slide thru card reader was sometimes awkward to use.

Autumn
Overall rating
  • Industry: Farming
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Square is super user friendly!

Reviewed on 18/11/2024

I am super happy with Square. I have been using it for years at my office job and for personal...

I am super happy with Square. I have been using it for years at my office job and for personal sales at home!

Pros

I like that I can customize my items and organize them by category on the main screen. I also like that it shows my inventory amounts and alerts me when we are low. I can do EVERYTHING on the home screen!

Cons

I was not happy with the process of adding inventory. I found it a little complicated. However, the how to instructions are super helpful!

Lynnea
Lynnea
Overall rating
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

You need Square if you’re a small business!

Reviewed on 26/02/2024

Overall my experience with Square Point of Sale has been easy to navigate and a great price point...

Overall my experience with Square Point of Sale has been easy to navigate and a great price point to use upgraded services.

Pros

What I like most about Square Point of Sale is how easy it is to navigate for new small business owners and sends you your daily business revenue at the end of each day.

Cons

My least favorite thing about Square Point of Sale is sometimes the card reader malfunctions and I have to manually enter customer information.

Alexandria
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Used for over a decade

Reviewed on 28/11/2024

Great! I've used Square for over a decade. They are always looking for ways to improve and hold a...

Great! I've used Square for over a decade. They are always looking for ways to improve and hold a lot of various beta testing you can join.

Pros

Easy to use. Customer service is great. Free app.

Cons

No weekend phone support or chat support. They had it prior to covid but not after.

Jesse
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great for a Small Business

Reviewed on 14/05/2024

I've been using square for over 9 years now and it's been great. Especially when I am traveling...

I've been using square for over 9 years now and it's been great. Especially when I am traveling with my business, it's easy to accept payments through their system. It's important to have something reliable if my clients don't want to pay in cash or forget, I always have it in my back pocket as long as I have my phone.

Pros

I like that they added the option to use your own phone as the card reader and that you can make different menu options with different price points.

Cons

The older card readers are frustrating to have to charge but that issue doesn't come up very often.

Tera
Overall rating
  • Industry: Automotive
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Satisfied Customer

Reviewed on 06/05/2024

My experience is that Square point of sale is so simple anyone can maneuver this tool for their...

My experience is that Square point of sale is so simple anyone can maneuver this tool for their business.

Pros

The ease of the product is what makes using this regularly a perfect tool.

Cons

My expectations have been met. I have not run into any issues unless there was a wifi or internet connectivity problem in the area it is being used.

Sania
Overall rating
  • Industry: Hospitality
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Stopped Charging

Reviewed on 02/08/2024

Pros

It is quite handy and fast, but then it

Cons

I have a small business. I bought the square reader machine last year for around $50, in Feb 2023. After almost one year and a half, the machine does not charge and I have to keep it connected to electricity all the time. This will cost me more than its price, and if I buy it again, I will have to pay $65. It looks like I have to purchase it again, but not happy that the machine stops working properly in less than two years.

Ciera
Overall rating
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Use Square for ease of payments

Reviewed on 15/11/2023

Wonderful! Square is super easy for our families and our front desk staff to manage.

Wonderful! Square is super easy for our families and our front desk staff to manage.

Pros

Square is simple! You can take it anywhere, and is user-friendly.

Cons

The customer support is sometimes slow. However, once you are able to connect they are always very helpful.

Alternatives Considered

QuickBooks Online
Alicia
Overall rating
  • Industry: Retail
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A great asset to any business

Reviewed on 06/02/2024

Would recommend to any home based businesses, any businesses on the go, anyone who needs a fast and...

Would recommend to any home based businesses, any businesses on the go, anyone who needs a fast and convenient POS device

Pros

Convenient, easy and fast transactions. Real time results and amazing accessibility. Love how I can take it anywhere and how low maintenance it is

Cons

No cons were found as of yet. I love this product and service