Mindbody Reviews

Easiest to use compared to other scheduling systmes

the least i like about the system is that it is a bit pricy

We can schedule, run payment and keep track of all of our students in one place, it also integrates with our marketing system.

Every update the location of features changes somewhat drastically and all staff needs to start looking at where to find these features when it happens and get used to it all over again.

It is very user friendly and can get to the detail needed to successfully manage clients.

When you ask for software upgrades or make suggestions you never know if you are heard and if something will be done. There really is no voice to say we hear you. I would also suggest MB periodically reach out to different levels of users and ask for specific software feedback.
Also do not like that you are only allowed to update branded app photos once a year and you cannot send out push notifications that are not active purchasing links.

Very easy to use. Love that it has so much functionality and different ways to use it.

Didn’t like that it became more complicated with the amount of functions that we needed it to do. Just needs more honing and work to be perfect

I have used this app personally for scheduling and have always found it easy to use, for 1 company it sends me text reminders and confirmations when I cancel apts.

I have not experienced any cons so far.

Being listed among my competitors and found by other users.

This is the most expensive and clunky application I have ever attempted to use. The back end is just awful. I signed up for three months because Mindbody said it would take that long to see results. At the end I was out $500 and didn't get a single new lead.

I am pretty tech savvy when it comes to using online programs and software. This program was such a headache. I didn't need all the bells and whistles they offered. I just wanted to manage my clientele. It was so difficult that I ended up just setting up the basics and, after I received no leads and, they wanted more money for promotion, etc. I cancelled.

They continue to call and email me to try to get me to sign up again. I keep asking to be removed from the list.

It is awful that Mindbody has such a hold on the market. There are such better products out there that charge less and function better. Don't feel trapped by them. Get out and search for something else if you are unhappy and, especially if, you are losing money.

Booking was easy after the initial set up was figured out.

Designed to set up your individual business. Just a lot to learn and many different alternatives to run your business.

Biggest name. Expensive with huge amount of functions one does not know what to do with.

Over Pericles, 3-3.5 times the price of competition.
Poor admin support, you get everyone answering your questions without reading into any previous email exchange.
Extensive function but don’t offer the most basic one like sending an automatic payment receipt (invoice) to clients. “Sorry you need to do this manually” not for $470/month, I won’t be.
Impossible to cancel omg, they make you run around like crazy just for a cancellation. If you need to give 30 days notice to cancel, you will need another 30 days on top at least to get through the number of useless emails they keep sending you and the number of security questions they ask is more than a bank would.

I like that they had a marketplace with other business', and that you can run a new client special that people can easily see.

I switched from wellness living to mindbody in January of this year. I thought it would make my life easier, but it has done quite the opposite. First off may I start with the fact that mindbody allows you to set up late/no show fees but does not charge the customer automatically. I would manually have to go in and do that myself. Also, the fact that they must be in a contract for them to even store a credit card to charge is ridiculous to me. Also, every time I call for help, I am told I must do everything myself in front of a laptop, half the time people spend forever trying to figure out what’s the issue and then just never solve it and send me a bunch of emails on step by step how to do it myself. Not very convenient. Another issue I have is that all my emails that get sent out for campaigns and advertising just go to all my clients spam folders. Which defeats the purpose because they can never see them, and apparently you must have a domain email instead of a Gmail for this to even be reversed. Having all my advertising emails go to client’s spam folder is HUGE and is super bad for the business. Their only advice is to buy a domain email, which Is much too late for my business to change my email now. OR to ask every individual client to add the email I have as a contact, which there is no easy way to do. You think oh just send them all an email to ask them. Oh, wait they still wouldn’t be able to see it. I also created a new client form that I wanted people to be required to sign just once for the remainder of their visits, and apparently, I would have to individually send it to ALL MY EXISTING CLIENTS for them to sign it. Which once again is a ridiculous request. To be honest I am highly disappointed with the software switch so far, and as a business owner I can't say I’m sure that I would recommend it. It has not at all been convenient for me, I must figure out everything on my own and every time I call for an issue I am placed on hold for an hour with the situation and then I get sent emails on how to fix it, and then I just never end up figuring it out. I think I spend even more of my time as an owner on the phone with customer service than I did with my last software, which is really disappointing. 90% of the time I get the answer from customer service, that they don’t know what the issue is. And I am like, well I don’t either considering I am just the owner of my own business? Then they just send me steps on how to fix it on their best guess of what the issue is. I don’t even see the point in customer service at this point.

It tricks you and makes you think it's a good idea to use. The sales people are super sweet, kind, nice and charming just like a serial killer trying to get you into their white van with promises of candy, puppies and a meal with Jesus himself to answer all your questions in life.

Where do I even begin??? it SUCKS. Customer service is a joke, that is if you ever get a hold of anyone. Then they flat out lie to you. The only time I could get a call or e mail back was from a sale department trying to sell me a bigger package. One guy David, lied so bad to me it was like he was a used car sales man in training. Their 24/7 support really means YOU have to wait 24/7 to get a hold of anyone. I got an e mail about a 45% price increase . The support staff told me not to worry about the e mail, I had until March before my price would go that high. Well Jan came around and HAPPY NEW YEAR, big fat price increase just like the e mail said. My call to him was the best after that. He told me I misunderstood and the e mail was correct. So that phone call that took forever to clear up the question about the e mail was just a big waste of time because he lied through his teeth to keep me paying. I would totally save your money unless you like to throw it out and waste any free time you might have. I wish I had found truthful reviews. I went off their marketing I saw everywhere and a business coach that I found out after really didn't have any experience with them. She learned to never recommend them. I learned I can totally control my anger and not drive my car through their headquarters. So MindBody really is about causing you totally frustration in your mind and physical pain in your body from all the crap they put you through. RUN FAST and FAR.

The only pro I can think of is the integrated merchant processing. Even then it's not really a pro because if you want to use another processor it's not gonna happen.

Work Item 506732 - [Public API][Verified][GetClientServices][Business App] Unable to check out appointments with services that are associated with a service category relationship

This issue was first reported to Mindbody on July 31st and to-date nothing has been done to resolve it. We continuously call and email the company to only be told the following and I quote "Compensation: We discussed our Terms of Service, and how they do not grant compensation for work items such as these. The compensation you were given was related to your experience, and not associated in anyway with a loss of revenue, or increase in cost associated with this work item. Because you have already been compensated for your experience with this issue, there will be no additional or ongoing compensation applied to your account.
Internal Communication: I have reached out to our Developers for the most current information about this issue that they can provide to us. When they reply to me, I can relay that information to you. You will also be proactively notified via email when the issue is resolved."

This is fine and all but Mindbody will not sit here and continue to charge us full price for less than half of a product. Literally when teachers cannot check out lessons properly the system doesn't know to bill for the lessons. That means an overall decrease in revenue and a break down of the billing system.

Nothing. I'm only using it now because I have 10 years worth of data and setup. I'll bail as soon as another company offers a data migration tool.

MindBody has is a despicable and and unethical company. Recently removing features that were available in the essentials version before creating a "Pro" version to extort existing customers to pay double the cost.

This company is trying to force people to upgrade by removing features that already existed in our current version. Features that made our jobs as studio owners a bit easier so we could use our resources elsewhere, like running our businesses.

Honestly, this company is the WORST. If they had any integrity or valued their customers at all they could have at least grandfathered in those features for businesses like myself that have been using their software for TEN+ YEARS instead of using sleazy extortion tactics to try to force us to pay for a version of software with features we don't need or will ever use.

I'm roped in already, but I'm dumping this company the second one of their competitors realizes the opportunity and cleans up their glitches and offers a migration tool for our data. In the meantime, anyone starting a new studio who's shopping for software should STAY AWAY from MindBody Online.

It is a functional tool if you have hundreds of extra hours to set it up, understand its glitches and manage around its shortcomings.

We have been using Mindbody for 5+ years. I don't believe the software is designed by anyone who actually uses it because it is the opposite of human centered design. I am writing this review because we have spent 6-7 months trying to set up payment for another site and their team has given us nothing but the run around.

During the pandemic, they withheld funds for no reason at all and made all their users write for "Permission" to get money they got from clients who had paid for services.

The Credit cards fees are hidden and contain numerous hidden fees and on top of that they can't eve make software easy to use.

So many examples of things that could be simplified:
Cancelling someone's recurring class scheduling is a ridiculous 9 click(!) process for no reason at all.

The tool looks different and functions different in every different place. From the software, Online APP or imbedded tools on your website. They all can do some things and not others. ZERO CONSISTENCY in look or functionality.

Billing with online tools can't be targeted to a location. Only charges run by staff in the software can be designated to a location.

Scheduling people into classes is also a process that takes numerous extra steps and time.

Every day, you spend an hour "checking out" appointments to find the few that might have billing issues instead of having something easier to use that would check out appointments that have billing already.

ZERO RESPONSIVENESS to feature requests.