--- description: Detailed reviews on Deskero based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages thanks to GetApp United Arab Emirates. Compare Deskero with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Deskero Reviews, Prices & Ratings | GetApp UAE 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Deskero](/software/91130/deskero) # Deskero Canonical: https://www.getapp.ae/software/91130/deskero Page: 1 / 6\ Next: [Next page](https://www.getapp.ae/software/91130/deskero?page=2) > Deskero is a help desk software and support ticket system that helps users manage multi-channel support queries, track performance and proactively engage customers on social networks. > > Verdict: Rated **4.7/5** by 112 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Deskero Provide multi-channel support working from a single platform Interact with your social channels easily and quickly Provide real-time support to customers with our Live-Chat Gather feedback directly from your website with a widget Customize the look and feel and branding of your help-desk Adapt Deskero to your exact needs using custom fields ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 112 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Deskero - **Founded**: 2012 ## Commercial Context - **Starting Price**: $9.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Grow: $12.00 USD per agent/month or $9.00 USD per agent/month paid annually (standard features) Business: $30.00 USD per agent/month or $25.00 USD per agent/month paid annually (advanced features) Premium: $120.00 USD per agent/month or $90.00 USD per agent/month paid annually (complete suite with the most advanced features and software customizations) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, English, French, German, Italian, Portuguese, Russian, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Italy, Japan, Mexico, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Automated Routing - Autoresponders - CRM Software - Call Center Management - Collaboration Tools - Configurable Workflow - Contact Database - Customer Database - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Data Import/Export ## Integrations (7 total) - Adobe Commerce - Gmail - Meta for Business - Twitter/X - WordPress - Zapier - Zendesk Sell ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.ae/directory/231/customer-service/software) - [Help Desk & Ticketing Software](https://www.getapp.ae/directory/287/help-desk-ticketing/software) - [Knowledge Base Software](https://www.getapp.ae/directory/2823/knowledge-base/software) - [IT Ticketing Systems Software](https://www.getapp.ae/directory/3479/it-ticketing-systems/software) ## Alternatives 1. [LiveAgent](https://www.getapp.ae/software/91301/liveagent) — 4.7/5 (1753 reviews) 2. [Bitrix24](https://www.getapp.ae/software/90602/bitrix24) — 4.2/5 (984 reviews) 3. [Zoho Desk](https://www.getapp.ae/software/10036/zoho-desk) — 4.5/5 (2211 reviews) 4. [Zendesk Suite](https://www.getapp.ae/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [Salesforce Service Cloud](https://www.getapp.ae/software/91754/salesforce-1-service-cloud) — 4.5/5 (820 reviews) ## Reviews ### "Wonderful\!" — 5.0/5 > **Andrea** | *22 February 2016* > > Deskero is a simple software that helped us in providing a better customer care. The interface is lean and easy to use, yet automation makes the software very powerful. The support they offer is great, incredibly fast resolution for all questions and issues, that is definitely a plus for us. ----- ### "Simplifying Customer Support" — 5.0/5 > **Yunus** | *17 February 2023* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: I recently used Deskero for a project, and I was thoroughly impressed with its performance. The system provided a seamless experience for both the end-users and our team. The interface was easy to use and navigate, making it a breeze to create, track, and manage tickets.One of the things that stood out to me was the ability to customize the ticketing fields to fit our unique needs. The system was very flexible, allowing us to tailor it to our workflow and processes. This greatly increased our team's productivity and reduced the time it took to resolve issues.The notification system was another standout feature. We were able to set up automated notifications for both our team and end-users, keeping everyone updated throughout the ticketing process. This feature saved us a lot of time and ensured that everyone was on the same page. > > **Cons**: The chat system in particular is not as well-designed as other parts of the software. > > I would highly recommend Deskero to any team or organization looking for a reliable and efficient ticketing system. It is user-friendly, customizable, and has all the essential features needed to manage tickets effectively. ----- ### "Easy to use ticketing system" — 4.0/5 > **Verified Reviewer** | *30 June 2017* | Nonprofit Organization Management | Recommendation rating: 6.0/10 > > **Pros**: Simple, easy-to-use. Good customer support, making adjustments to the system is easy and cheap. Monthly cost is ok. > > **Cons**: Data-export doesn't work very well, is really the raw data. Reports are rather limited. Layout of automatic mails is rather limited. ----- ### "At last, a product that understand the importance of multilanguage customer service" — 5.0/5 > **Patrick** | *20 February 2019* | Recommendation rating: 9.0/10 > > **Pros**: As a Canadian, I have customers who speak English and French. It's important to be able to communicate properly. Even if you live in the United States, you should focus on helping and service your customers in their primary language. Most similar services will have the multi-language option in higher, more expensive price tiers. - Very affordable first tier pricing - Generous free tier - Excellent multi-language features - Fairly simple and robust Knowledge Base - Lots of settings and options - Excellent customer support from the developers and help staff - Mobile App - API Deskero staff was helpful and understanding of our needs. They were also super quick at fixing a few odd french translation in their portal. > > **Cons**: -Email integration is difficult if you don't have a dedicated address for incoming help requests from customers. Developers confirmed they are in the process of making this bit a little easier. -Very limited text formatting options when creating Knowledge Base or News article. You could paste HTML code but otherwise, it's mostly bold, italic and underline. -Branding and customizing options could be a little better with custom colours and not just a few pre-defined themes. Overall: After trying and looking around for alternatives, we are currently happy to settle with Deskero as our Help desk and Knowledge Base service. Fair pricing, great options for the first pricing tier and excellent communication with the staff. ----- ### "Great App for the Price" — 5.0/5 > **Stephenie** | *18 July 2019* | Staffing & Recruiting | Recommendation rating: 7.0/10 > > **Pros**: I like a lot about this program, the ability to track tickets and respond from them as well as the ability to customize the portal. I've worked with several ticketing systems in the past and this app offers the same support to the people handling the tickets (agents) as any other ticketing system out there but for a fraction of the price (and far less backend coding\!) > > **Cons**: The software itself is very easy to use. The one challenge I have is not having a quick reference for FAQ or 1st line troubleshooting during installation. With that being said, I never had to wait more than an hour for someone to email me back. I know there is a lot more there that can make it more powerful but it's difficult to figure out what everything does without toggling between their webpage and your portal (vs. having the ability to hover over and see information or having a support portal embedded in the company portal for agents to use. > > We are still in the process of rolling this out company-wide, but the best thing about implementing a tracking system like this is having the ability to streamline, track, respond and organize all of the inbound requests from our employees. It also forces them to use the forms and provide the required information before sending a request and eliminates the back and forth that often occurs in trying to get everything we need to begin providing them with the support/requests they have. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.ae/software/91130/deskero?page=2) ## Links - [View on GetApp](https://www.getapp.ae/software/91130/deskero) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data