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5507 Reviews

- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Acuity Scheduling Is Simple, Affordable, and Great For Start-Ups or Basic Needs
Reviewed on 31/08/2022
Acuity Scheduling is an excellent and affordable option for basic needs and a start-up practice....
Acuity Scheduling is an excellent and affordable option for basic needs and a start-up practice. It's primary focus seems to be around creating solutions for scheduling and calendar management. If you need more complex SOAP notes, you might need a more robust system.
Pros
Acuity Scheduling is easy peasy to customize to your brand and set up for calendar/scheduling needs. It offers 2-way integration with Google Calendar and integrates with Stripe for payment processing. Clients can schedule their own appointments or appointments can be created manually by the clinician. Session packages can be created as well as coupons and gift certificates.
Cons
Cumbersome SOAP Notes. Acuity Scheduling allows you to create basic SOAP notes. More complex SOAP notes with dropdown boxes and radio buttons are much more complicated and time-consuming because more complex templates are not available. This is ultimately why I left Acuity Scheduling. I needed a more robust EMR because of the nature of my practice with telehealth physical therapy, personal training, nutrition consultations, and wellness coaching.
Reasons for Choosing Acuity Scheduling
I needed online booking and online payments.Reasons for Switching to Acuity Scheduling
Acuity Scheduling was more affordable and user-friendly.- Industry: Telecommunications
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
An excellent choice for scheduling
Reviewed on 28/08/2023
Pros
Setting up and navigating this system is remarkably straightforward, and I can easily figure it out on my own. The customer service is exceptional, and I appreciate their sense of humor. Furthermore, it's a user-friendly system for clients, making it accessible to them as well.
Cons
I would appreciate having more diverse choices for how scheduling classes and individual appointments are displayed on our website, but for the most part, it effectively fulfills our requirements!

- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Easy to Use Scheduling on a budget
Reviewed on 11/04/2021
It is a great budget and easy to launch solution for appointment booking in the fitness world but...
It is a great budget and easy to launch solution for appointment booking in the fitness world but lacks full functionality to manage all aspects of the business and is better suited as part of a software stack.
Pros
We've used this software to schedule group appointments at the gym that I manage and it is easy to setup and integrate with out sales funnel (through clickfunnels integration). It is also nice that it was integrated with instagram to easily connect to our social media.
Cons
It was great for scheduling individual appointments and group consultations - but to manage our gym we needed something more all inclusive to streamline the process and decided to use Mindbody instead (although that was quite difficult to get setup properly in comparison)
Alternatives Considered
MindbodyReasons for Switching to Acuity Scheduling
We switched FROM Acuity to Mindbody. In comparison Acuity was much easier to use and integrate with our social media but having to use multiple pieces of software was inconvenient so we decided to streamline using Mindbody for all appointments which was much more difficult to setup in the long run.- Industry: Human Resources Software
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Schedule Smarter with Acuity Scheduling as a HR Consultant
Reviewed on 21/05/2023
Acuity Scheduling's automated reminders and notifications keep both consultants and clients...
Acuity Scheduling's automated reminders and notifications keep both consultants and clients informed about upcoming appointments, reducing the chances of missed meetings and improving overall punctuality. The tool's integration with popular calendar platforms such as Google Calendar and Outlook streamlines scheduling by syncing appointments seamlessly across different devices and applications. Furthermore, Acuity Scheduling's robust analytics and reporting features provide valuable insights into client preferences, booking patterns, and overall performance, enabling consultants to make data-driven decisions and optimize their services accordingly. The intuitive client management system simplifies the process of organizing client information, notes, and documents, ensuring that career consultants have all the necessary information at their fingertips. With Acuity Scheduling, career consultants can effortlessly streamline their scheduling processes, increase efficiency, enhance client satisfaction, and ultimately propel their career strategy solutions to new heights.
Pros
Acuity Scheduling is an invaluable tool for career strategy solutions, offering a range of features that empower professionals to optimize their schedules and take control of their career paths. With its user-friendly interface and powerful capabilities, Acuity Scheduling revolutionizes how individuals plan and manage their career-related activities. One of the standout features is its seamless appointment booking system, which enables clients to effortlessly schedule consultations, career coaching sessions, and resume reviews with ease. This eliminates the back-and-forth communication typically involved in setting up appointments, allowing career consultants to focus on delivering exceptional services. Acuity Scheduling's customizable availability settings allow consultants to define their working hours, ensuring that appointments align with their preferred time slots and availability. This flexibility is crucial for professionals who may have other commitments or desire a healthy work-life balance.
Cons
Acuity Scheduling offers automated confirmation and reminder functionality, sending timely notifications to both you and your clients. This feature helps to minimize missed appointments and improves overall punctuality, enhancing the client experience and maximizing your efficiency.
- Industry: Fine Art
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Used it everyday
Reviewed on 22/08/2023
Used it everyday and it was a big part of our everyday operations running smoothly
Used it everyday and it was a big part of our everyday operations running smoothly
Pros
It was great for our clients to book the space they needed with acuit scheduling from the internet on phone or computer.
Cons
Sometimes there were issues with booking where things overlapped, but it was usually human error and not the platform.
- Industry: Computer Hardware
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Acuity Scheduling
Reviewed on 07/08/2023
It was a great experience and it made it easier for me to organize my projects and time
It was a great experience and it made it easier for me to organize my projects and time
Pros
Organizing work makes it easier for me to manage my projects and saves me time and effort. I used it easily and smoothly
Cons
There have been some minor errors, but they can be easily addressed when connecting to some commands and tools
- Industry: Electrical/Electronic Manufacturing
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Reliable and efficient
Reviewed on 06/08/2023
Pros
For me it is an excellent appointment scheduling tool. I really like the interface and the customisable booking pages, which make it easy for clients to schedule appointments at their convenience. It also has integration with other scheduling apps and payment gateways, which is a great feature.
Cons
In my opinion, some users may find the price plans a bit high, especially if you are looking for additional features and team members.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
LIfe saver !
Reviewed on 04/08/2023
Pros
Acuity Scheduling is so easy to work with and make life so much easier !!
Cons
I would not change anything at the moment but i would like to see cool new things
- Industry: Financial Services Software
- Company size: 10,000+ Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Acuity Scheduling for Salon
Reviewed on 11/09/2023
Compared to other scheduling applications I have used I like Acuity Scheduling the most. It the...
Compared to other scheduling applications I have used I like Acuity Scheduling the most. It the most user friendly and you switch seamlessly from scheduling to payment.
Pros
I like the fact that I can pay for my appointment within the same application that I scheduled it. I also like the level of detail for my service.
Cons
I personally did not have any items I did not like.
- Industry: Health, Wellness & Fitness
- Company size: 5,001–10,000 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Good to do Plan
Reviewed on 06/08/2023
Pros
Its easy to use and has a user friendly interface.
Cons
Its not a best option when consider its money for Turkeys economical condition.
- Industry: Photography
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Acuity for Photographers is a Must-have
Reviewed on 24/06/2021
Acuity scheduling has changed how i run my business in that it makes booking appointments super...
Acuity scheduling has changed how i run my business in that it makes booking appointments super easy.
I'm able to add an embedded link on my website and convert customers immediately.
They can book an appointment with us without having to go back and forth through text or phone calls.
My assistant is able to book appointments or even send direct links to our appointments to our clients and the client will book and pay on the spot without having to go back and forth in an email.
Pros
I love that i'm able to make appointments with buffers before and after the appointment so our calendar will be properly scheduled to prevent rushed or back-to-back appointments. I also like that if you were to make add-ons to your service, that the add-ons can also have their own time adjustment so you have enough time at your appointment to properly serve your clients
Cons
i don't like that i can just make a quick event and send it in an email like calendly, but to be honest, that's only important for zoom and phone appointments to gather details from a client.
I've been able to manage without that feature because that feature isn't the most important to our business. but that's just a dislike i had since i'm required to provide a dislike
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
One Stop Scheduling Tool
Reviewed on 14/01/2021
Acuity continues to expand and refine the scheduilng features and options it offers it's users . I...
Acuity continues to expand and refine the scheduilng features and options it offers it's users . I use this platform for one on one meetings, group sessions, classes and multi-day events. I love that they offer numerous integrations making it super easy to get going. The help articles are truly helpful. Any glitches I have had have really just been a learning curve - the more I learn, the easier it has been to get the results I want. Totally a great tool for coaches and trainers.
Pros
Acuity is a great tool for scheduling individual sessions, as well as classes and packages for coaching or events. It is easy to use as an administrator, but what makes it great, is that it is easy and very familiar to users - people "Get It" pretty quick!
Cons
The way to set up coaching packages is good for the owner, but totally not user friendly. The client gets a code to be able to redeem their coaching classes. I would love for this to be easier and less burdensome on the clients. Also I would love a way for the administrator to be able to set up a client account/portal for the client...rather than having to push back to have them set up. Any steps that require client action - is a negative experience....
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
An Industry Leader for a Reason!
Reviewed on 30/12/2020
Pros
The navigation and naming are intuitive, plus every step or field has an accompanying explanation so I can be sure I am using it properly! This means I was able to walk myself through Acuity without pressure or time waste of needing to consume a bunch of FAQs or webinars. The doing and learning happen simultaneously! Yet, there is also great support should I still have questions.
I also love that the features are built for real life. For example, being able to block off the hours and days you want to work, blocking off time before and after appointments so you are not rushed back-to-back, and having the private appointment type option for inviting clients to book after I’ve established a relationship, rather than having a free-for-all available on my website. I also love that pre-meeting questionnaires and action items can be added for clients to create workflows.
I love that they have a test client built in by default! Acuity has really thought of everything.
Finally, both the app and browser versions are excellent! Thank you for having a great app, Acuity!
Cons
I didn’t see a clear place to find all available integrations. Yet, I really don’t have any true cons.
Reasons for Choosing Acuity Scheduling
Acuity has more integrations with other software I am already using (e.g. Kajabi) and, probably most importantly, Acuity came recommended by successful business owners in my field. Then I used the free trial to get acquainted and Acuity had such a clean interface and easy-to-use system. The value is clear. I want to have administrative stability, simplicity and effectiveness in my business. Acuity offers that.Switched From
SchedulicityReasons for Switching to Acuity Scheduling
Recommended by successful peers + proven value and customer support through free trials. I also appreciated the free extensions for the trial when I hadn’t had time to dabble yet. This again showed that Acuity understands people and was committed to providing a valuable customer experience.- Industry: Real Estate
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Is it worth it?
Reviewed on 19/12/2022
Squarespace is a professional and user-friendly website-building platform that offers a range of...
Squarespace is a professional and user-friendly website-building platform that offers a range of features for creating and managing a website. The templates provided are modern and visually appealing, and the platform allows for a high degree of customization to meet the specific needs of each user.In addition to providing design and customization options, Squarespace also offers a variety of tools for managing a blog, online store, and booking system, making it a comprehensive solution for website management.The customer support team at Squarespace is responsive and helpful, able to assist with any questions or issues that may arise.Overall, Squarespace is an excellent choice for anyone creating a professional website with minimal technical expertise.
Pros
Easy to use: Squarespace has a user-friendly interface, making it easy for people with little to no technical skills to create a professional-looking website.Wide range of templates: Squarespace offers a wide range of templates that can be customized to fit your brand.Responsive design: Squarespace templates are designed to be responsive, meaning they automatically adjust to look good on any device, including smartphones and tablets.E-commerce capabilities: Squarespace offers built-in e-commerce capabilities, allowing you to easily sell products or services on your website.Good customer support: Squarespace provides 24/7 customer support through live chat, email, and phone.
Cons
Limited customization: While Squarespace templates are customizable to a certain extent, you may not have as much control over the design and layout of your website as you would with other platforms.Expensive: Squarespace plans can be more expensive than some other website builders, especially if you need to upgrade to a higher-tier plan to unlock certain features.Limited integrations: Squarespace has limited integrations with third-party tools and services, which may be a problem for some users.It's worth noting that Squarespace may not be the best choice for everyone. It's a good idea to carefully consider your needs and compare different website builders before making a decision.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy to use for business and customers
Reviewed on 03/01/2020
Acuity is perfect for organising my 1-2-2 personal training sessions. It enables time to be blocked...
Acuity is perfect for organising my 1-2-2 personal training sessions. It enables time to be blocked off before and/or after a session as well as multiple calendars which I can use for mobile and studio thereby having different booking settings for each. The reminder emails and text messages mean that customers are much more likely to let me know if they’re not attending and overall prevent any issues with people not turning up for their session. The customer service is excellent.
Pros
Quick and easy to add a booking from the business end as well as customer end. The pricing tiers enable one to choose the best option meaning there’s no paying out for features that aren’t required. I particularly like the fact it sends out a reminder text message to customers which you can customise as you when you want them to receive it. I also like the way I’m able to add the number of rooms available in my facility and it will automatically ensure that these are not overbooked no matter how many coaches I have on the system.
For what it offers it is an excellent price.
Cons
I would prefer to use GoCardless as a payment processor and, as this is not an option, I use a different software for payments. The class booking could be better; again, I use a different system for this as I want to be able to add limits on to how far in advance a customer can book into a class and I want the class to show in my iCal regardless of whether someone is booked in or not, which at present it doesn’t.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Scheduling Software Highly Recommend
Reviewed on 17/08/2022
It has many features and has met my needs without any hassels and is at a price that a small start...
It has many features and has met my needs without any hassels and is at a price that a small start up business can afford.
Pros
I love the ease of use and cost effectiveness of Acuity. Even in the free version they offer most of the options that someone would need. I upgraded to the paid feature to be able to accept payments when someone books. This saves me yet another step and lets me know that someone is serious if they are willing to pay at the time of booking. I had used Calendly for several months at the prompting of a business mentor before switching to Acuity. I was having my calendar constantly reset with my times wide open for people to schedule. If I did not check it every morning I ran the risk of someone booking an appointment during a time that I was not available. This is not only embarrassing but very unprofessional! I have not had this happen even once since using Acuity. I also use the notes feature during my discovery session I have all of the questions there that I typically ask and can record their replies.
Cons
Honestly I have not found one thing that i have not liked abut this software. It has allowed me to do much more that I was expecting.
Alternatives Considered
CalendlyReasons for Choosing Acuity Scheduling
My calendar availability kept being reset to wide open availability and people were able to book at times that I was not available.Switched From
CalendlyReasons for Switching to Acuity Scheduling
It was priced well and had all of the features that I needed and also had great customer reviews.- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Most flexibility/features, without compromising the simplicity of scheduling for clients.
Reviewed on 28/12/2017
Pros
On the hunt for a 'good' scheduling software I tried out many free trials, and among those Acuity stood out. Acuity seemed to be the only software I could find that allowed me to customize different appointment types to my needs, without compromising the ease of use for my clients (e.g., simplicity and ease of use). I was able customize my automated reminders/confirmation emails AND text messages for each appointment type which was not available with all softwares (text message reminders, personally, has greatly decreased 'no shows'). The confirmation emails and reminders also have a re-scheduling button, which helped the hassle of dealing with rescheduling emails. Another selling point was the ability to sync Acuity to google calendar. On the user side, this allowed me to set availability based on my google calendar availability, and also see my appointment in google calendar. For clients, there confirmation email allowed them to add their appointment to google calendar. In summer here are other reasons why I chose Acuity: client scheduling is ascetically pleasing and super simple, ability to create multiple different appointment types with different features (e.g., intake forms, availability, duration, reminders ect.). This review is based of the feature I needed from Acuity, although Acuity has other really great features I plan on someday taking advantage of such as Rooms and Resources---great aspect to the software.
Cons
The overall con of the software is I found there to be a slight learning curve. Personally, I would say I am pretty tech-savvy and have some programming experience, so scheduling software should be pretty straight forward. However, I did run in to some trouble when creating appointments. Here are some examples: there seems to be a couple ways to set a particular setting such as the start time of the appointment and the amount of clients who can schedule the same appointment--both can be set in the calendar availability and specific appointment type availability (wonder which setting overrides the other??), still have not figured out how to have different appointment types on the same calendar with the same availability that CAN BE be scheduled at the same time without being considered 'over-booking' (solved this by adding appointment types to different calendars in Acuity), customer support pages videos seemed to be based on a later version of the Acuity so are not very helpful. I also have a suggestion based on the intake forms--The forms are useful, and a good feature but it would be nice if the form included some display logic like other survey platforms. For example, I ask clients if they would like to receive cash or gift card compensation. If the participant chooses gift card I would like another question to display that asks if they would like a gift card for amazon or wawa.
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
Great software but lacking
Reviewed on 03/09/2015
Overall, it's perfect for us. It's everything we need in our scheduling software and it helps...
Overall, it's perfect for us. It's everything we need in our scheduling software and it helps tremendously to have an embedded feature to embed on our site without having to redirect customers. If you need to modify the scheduling page in any way, you must do it through CSS (no HTML available). So, if you aren't a computer scientist, you may have trouble customizing some of the page (colors and wording is customizable with a click of a button). A couple of issues I have is 1) no re-direct feature. For example, if I wanted my customers to open the scheduling page in a new window instead of on my website, they see example.acuityscheduling.com but they should see is example.mydomain.com. I think it's called domain mapping? It would be a great feature to have our page with a custom url (not one with Acuity Scheduling in it). Another issue.. 2) payment methods are EXTREMELY limited (just PayPal, Stripe and Authorize.net). There NEEDS to be more payment processors.. seriously.. Also, 3) If you have Stripe connected, you may have PayPal connected also. If you have PayPal connected, you may have Stripe connected also. But, if you have Authorize.net connected, you may not offer PayPal.. it makes no sense why this is and will be very frustrating for Authorize.net merchants using Acuity Scheduling. Another problem? No customization of the checkout. If you need to change the wording of the payment page, you can't. Why? I don't know but I am upset about this. BIGGEST PROBLEM AMONG THEM ALL -- there is no way for your client to schedule more than one service at a time. Yep.. you read that right. They can schedule the same service as a repeat but there is no way for them to book multiple service in one appointment (on same nor different days/times). It's bad.. so, my clients have to book multiple appointments for multiple services and times and it's just a huge mess. A real inconvenience. Is Acuity Scheduling worth the price? I suppose (there is a free version available but you are very very very very very limited). There is some work to be done, some upgrades and features that need to be placed before this is considered "Great" or "Awesome". There is a lot of things that this company can do to make this better and I am not convinced yet that they are even considering upgrading. Step up to the plate and upgrade your software and you have a homerun. Seriously.. maybe a grand slam. So far though, it's a single (or a walk) =(
Response from Squarespace
Hi Daniel -- thanks for writing this review, and glad to hear that Acuity is perfect for you!
Just a couple things to clarify...
* Quite a bit can be changed with your colors, logo, and adding extra formatting all without CSS. That's just an extra bonus for especially techy people to totally revamp the look of their rescheduler.
* You can also embed the scheduler directly into your website. That way people can stay on your domain and completely book their appointment from within your site instead of going off to Acuity.
If you need a hand with that, our developers will even embed the scheduler into your website if you ask.
* Scheduling more than one service: you can offer that with add-on services. Under Appointment Types head over to Add-Ons then you can set up which services can be booked with which other ones.
For example, that can be used so if someone is booking a Haircut they can also add on Coloring and book both services at once.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Play Rehearsals Made Simple
Reviewed on 04/02/2021
I am usually on the artistic side of production so I wanted a scheduler that would offer many...
I am usually on the artistic side of production so I wanted a scheduler that would offer many options but still be very user-friendly. That is exactly what I found with Acuity. I am rehearsing a monologue play with many different actors. I cannot tell you how much time I have saved allowing my performers to do their OWN scheduling of rehearsals based on their availability. No tracking down and then having to amend the times and days they may be free to rehearse. It also has meant that unforeseen circumstances have been a nonissue. No shuffling rehearsals around. All available hours for rescheduling are right there. Easy for my actors to see and select a new time that works for them. And then I am notified they have changed their rehearsal. It is great! Since we were already rehearsing digitally through zoom, the option to connect the two directly has been another time (and energy!) saver. I can go into zoom and it has automatically created a meeting for each rehearsal scheduled. And if it is rescheduled the original is deleted. I used to have to do all that manually! Bravo all the way around. This product deserves a standing ovation.
Pros
The automated aspects of this scheduler are robust. Both on the user end - confirmation emails and easy rescheduling. I also love that I get reminders for all scheduled times on my end. And I know right away when there is a new appointment scheduled. One of the best parts: It connects directly to Zoom. Having that streamlined has been so helpful. No extra time and headache with links and passwords! I am using it to rehearse for an online performance of my monologue play. It has been a big hit with my performers - allowing them considerable flexibility. I’m also able to set limits - daily and overall. So that I’m not ever taking on more work than I can handle. I plan to continue to use it with my private acting sessions. Highly recommended for artists who run their own classes, etc.
Cons
The resources and room options have to be manually duplicated. If there was a “copy” option for those, I would use it more. For my use- Most of those would be nearly identical. Just applied to a different type of appointment.
- Industry: Photography
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Not often I can give a 5 Star review
Reviewed on 06/08/2020
To be honest I was just expecting another calendar booking system. I say another because there are...
To be honest I was just expecting another calendar booking system. I say another because there are hundreds if not thousands and I have used quite a lot including some custom made ones written for me.
The problem with many booking systems is they all seem to be specific for certain markets such as room bookings systems and it will have an ugly interface for the customer or ceratin features will be missing.
With Acuity Scheduling I was pleasently suprised, First of all the customer screen looks professional and not over busy and confusing. Customer simply selects the product, Date and time slot. Once they are happy they make the booking and you can even request payment there and then. Awsome..
You can setup discounts, coupons and voucher codes, Allow customers to cancel, reschedule the appointments leaving you to do what you do best and not worry about any admin.
For me as a photographer, I finaly found something that works for me, is fast, looks good and offers so many custom options.
Pros
Integration with other apps and to your own existing website
Synchronization with the Facebook calendar and google etc.
Very feature-rich and easy to customize.
being able to set time aside before and or after bookings allow me to prepare for my next session.
Everything is self-serviceable for the client, from selecting the product, finding a date and time slot and making payment.
Cons
OK... So I am going to be very picky here, Very very picky. When creating an event or editing an event or making any type of change you have to find the save button, often right at the bottom of the page, now that may not be a problem for some, but often it is easily missed and you may think the change has been auto saved when it fact it has not and you may have just lost everything.
An autosave feature upon any change is any part of a form is filled in would be awsome.
When creating an event and setting the duration of the event, you have to input how many minutes it is.
Why not enable selecting hours and minutes? I do not want to work out how many minutes a 5 1/2 hr session is going to take. Likewise, what if a session takes up the whole day? just give me the option to choose the whole day.
- Industry: Alternative Medicine
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
NO customer service
Reviewed on 06/02/2020
Product is great. Customer service is terrible.
Product is great. Customer service is terrible.
Pros
It is user friendly and easy to use. My clients have mentioned that they like the ease of the software when scheduling.
Cons
You will never be able to speak to a customer service representative. Ever. They want to you to email and set up an appointment for someone to email you back and discuss your issue via email. It will take forever and when you are a small business owner, very frustrating to not be able to chat with someone and deal with an issue very quickly and get it resolved. Instead, it will take several days and because you just don't have the time to sit at your computer all day, you will just move on and never get your issues dealt with. They say that they do not offer phone support at all. To me, this is very poor customer service. Also, very frustrating when you have been paying the company for over five years and they can't even do you the curtesy of having a human call you.
Also, if you have different types of appointments you will be offering. You will not be able to only allow a certain appointment to be scheduled only next to another already scheduled appointment. So this will leave you with big empty windows of times between appointments. If you want to only allow customers to schedule next to already made appointments, you can do that. But that only is a convenience ,if all of your appointments are of the same type and time duration. If you have 30, 60, and 90 minute sessions, this will not be of use to you. It is very frustrating and negatively effects my business every single week. Again, you won't be able to talk to anyone to see address your issue.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Fairly Priced and Very Good Service with well-developed software | Acuity Scheduling.
Reviewed on 05/02/2017
How they won me over? Good Program AND Fast Service.
Quick email replies with well-written...
How they won me over? Good Program AND Fast Service.
Quick email replies with well-written explanations supported by a picture, video or animated screen capture. What else can you expect from Technical Support Team?
It is all there. If you value your time. you don't need to search online anymore. Trust me. Sign up for their service and test it yourself; 14-day test period is absolutely free and FULLY supported by Acuity Scheduling staff.
I have switched from paper daily planners to software back in 2012. As of the time of this review, it's been over 4 years and I have changed software providers 3 times. Well, actually 4 times - because I'm moving again! This time though it looks that I have found what I was looking for Acuity Scheduling.
First, I have adopted installable software . It had good doc's to assist the installation, but the backup had to be done manually, through Windows file structure. Once during the process, something got corrupted and I could not recover from it. The company programmer was able to get most files back but not all. It crushed one more time after that, with corruption in password file. Decided to change.
I switched to online booking system based out of UK.
Software was really looking good at first, but turn out it was written in very messy design, difficult to set up and configuration of it took over 6 weeks to make it work the way I wanted.
Changes were partially due to the UK English with a lot of British way of describing things. The cost wasn't bad.
Shortly after I've renewed it for the next year and made the payment they refused to service me because.... I have asked too many questions. Yes, I received email that they don't want me as a customer any longer. They refunded my payment for the second year and cancel my account with 3 days warning. Next I have decided to try another online serviceAppointy. Program isn't to bad, but the service meh, - so-so. I had to deal with a salesman who was making it difficult, but then his manager (who I guess was monitoring the email exchanges), at 2 different occasions, he got involved and make things happen. I wasn't emotionally attached to them and started to look for alternatives. Found few options, tested 4, and decided to go with Acuity Scheduler.
Acuity Scheduling gives me almost all that I need, but what I REALLY like, is the Most Responsive Service that I have ever had.
Pros
Quick support service - priceless!
Unlimited customer intake form customization!
Easy to use software.
Clean design.
Cons
Could expend a bit more in customization to implement descriptions of repetitive tasks/procedures, that businesses perform for their customers. i.e. If gas station employee has to write about what he has done for every customer during his shift it would be beneficial for him to have a field that he can select saying; fill up gas tank or wash windshield or pomp all 4 tires.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
I will recommend Acuity Scheduling! Yet, please create a live chat for getting help. Thank you!
Reviewed on 21/01/2020
I am very new to Acuity Scheduling. And so I have just put it on a very new website. Yet I am...
I am very new to Acuity Scheduling. And so I have just put it on a very new website. Yet I am convinced this will make customer service much easier, swift and allow me to focus on my work to a larger extent.
Thank you for creating Acuity Scheduling.
Pros
I really like Acuity Scheduling. It is accessible to implement and use for everyone. Acuity scheduling is easy to integrate in wordpress. Makes it to upload photos and color code offers. Payments are easily integrated.
I am not an IT expert. Yet figured how to get Acuity scheduling to work. And will absolutely recommend Acuity Scheduling.
Cons
Finding help should be easier. I do recommend that you have a direct chat for getting help.
I think you should have online chat availability. It is much better flow to be able to get a responce whilst working on the site.
I am new to IT [SENSITIVE CONTENT HIDDEN]. Have taught myself to create the site, hosting, webregistration, branding. I find that both Bluetooths and Namecheap's customer services - support - are better. If you have a problem someone is there to respond immediately.
I do know that it is probably a lot to ask. Yet a chat is preferable. If you cannot keep it open 24/7. Then at least for the hours that you reply to customers.
I think you need to get your live chat in place. If someone copies your product and has a live chat option for help, I am afraid you risk loosing a lot of clients.
Time is limited. And flow in terms of getting help is key. Also getting the replies to what you actually need is much easier to get when you chat. To wait for a day or two for a reply is really not a good solution. It stops the flow. Good to get flow when working on getting a scheduling system in place.
I will still recommend Acuity Scheduling.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Will not use any other Scheduling software!
Reviewed on 18/11/2019
I would be lost without this program. It is exactly what a scheduling program should be and not...
I would be lost without this program. It is exactly what a scheduling program should be and not trying to add on things it doesn't NEED.
Pros
I have been using this program for years and it has never failed me. Even when I had an issue it was resolved promptly. It has all the features I need as I have multiple streams of income in my business and it satisfies the scheduling needs for all of them...from coaching to website design strategy sessions and training
Cons
There isn't anything I don't like about this program although I do wish at times I didn't have to use another 3-party app to integrate.
Reasons for Choosing Acuity Scheduling
Vcita didn't have all that I needed.Switched From
vcitaReasons for Switching to Acuity Scheduling
Price, ease of use and features- Industry: Financial Services Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Calendaring Software for Teams
Reviewed on 08/04/2019
Overall, our experience has been great. The customer support has been top notch, there are...
Overall, our experience has been great. The customer support has been top notch, there are integrations to most of the apps we use, and this seriously probably saves us 4-8 hours per week.
Pros
We have 6 different team members. Most of the time, 2 or more team members will be involved with a client at a time. Before we were trying to juggle times back and forth on Outlook using scheduling assistant, which doesn't work if the client is not within your outlook network, which they never are.
Also, we used to send a long list of meeting times out when someone would request an appointment. We would wait until we had a handful of appointment requests before sending them out because it was so labor intensive to do so.
Our reminders have never been more helpful to our clients nor more consistent.
Cons
We have run across some training hurdles, especially when using "blocked" times vs appointments. For one, blocked times do not actually transfer to our calendars on Outlook. Also, if someone has multiple calendars, for instance we usually have 2 team members in every meeting, and the team pairing is not always the same, then we have to remember to block off time on every calendar that team member is associated with.
Also, I still do not know exactly how the locations function works. We have 3 different offices and lets just say we've manually changed our reminders to spell out the address and have different appointment types titled with the correct location.
Lastly, our team has found the mobile app to be inconsistent at best. We have used both the Android and iOS version of the application and feel like we cannot rely on the information we see within the app. Appointments on the same calendar always work, but when you have an appointment on one calendar that also blocks off time on other calendars, the reliability has been spotty and multiple times we have had to go back to our clients and request a new meeting time.