amoCRM Reviews

There is access to all parts of the process of receiving guests in phone call, main page or facetoface. And then simply place it in the system and has a precise commitment to any customer and your exclusive connection to the company. I can finally provide the service to the customer and build relations interactive and as deep as you want.

I'd like a function to activate specific functions only as a start and then switch to advanced functions rather than have it all at the same time. The software has many functions and skills, which takes time involve the staff in all areas and ways.

Can be run on different devices - laptop, tablet, mobile phone
effortless implementation

Slow export: The bigger your account gets the more problems you seem to have with the export of files.
No templates: what amoCRM really lacks, in my opinion, is templates. What I mean is, for example I have a business process where all the leads are pretty much standard. And it would be really nice if I could simply create a template and be able to set default values – could really contribute a lot to the automation.

Great API for customization and integration, simple integration with telephony, sites, emails, simple integration with other saas services and social networks.

Small amount functions for customization in graphical interface. Not god for difficult and long in time (several months and more) sales

I manage a lot of accounts for different clients. Since we can’t choose our accounts and are assigned to designated clients, we need to know how to deal with people. Every client is different and unique, which means you have to adapt to their style and needs. I truly rely on amoCRM for obtaining customer information, using social media management features and progress tracking. This software enables me to launch a campaign and gain leads. This software allows me to communicate effectively with my clients and keeps me right on track with what steps to take.

Frankly, I think the program offers too many features which can be quite confusing. I haven’t tried all the features because I only use the ones that will help me in my job.
Not technically a con, but it feels a bit crowded.

In our company, we use amoCRM for sales management. Right in the system, you can set tasks and reminders to managers, relatively easy integration with IP telephony is available, and an important function of viewing the history of interaction with customers is implemented. Of course, amoCRM has much more extensive functionality, but I described only what I use myself.

The amoCRM sales management system lacks the function to divide the leads into categories, and there is also no possibility of performing predictive analytics and tracking project development.

A very convenient application, which after installation helped save our managers a lot of nerves, and management - money. The application is convenient due to the possibility of integration with the phone manager. As a result, reminders about calls come to the mobile phone, which is always with you. The customer database is also now always at hand. Everything is sorted in order. Very friendly interface. You can add additional fields to the cards.

I wish the analytics were more extensive. At times, the application freezes for a few seconds. But in general, the impression is good. It is a pity that in addition to sales, the application is difficult to apply anywhere else.

The application can be set up with ease and it just takes a few minutes. As the application is user-centric, the users can add new users to the board and change the user management settings to secure the data. The application, to improve the workflow integrates with other applications like the Zapier, Zendesk and Google applications etc. The pipeline management helps with analyzing the performance of salespeople and helps them to stay in track with the targets. In no time you can launch a new campaign and inform all the team members about their respective tasks . The multifunctional program interface helps you automate the salesforce. You can access the application via any device, and the changes or edits made are instantly synchronized.

You can’t view the statistics on your mobile phones. If you try exporting a huge file, that would take a lot of time and you can’t export any raw data including inbound or outbound calls. More self-customization services would improve the functionality of the application.

To manage the sales of the company, we use the amoCRM system. The platform provides an opportunity to analyze sales and track employee performance. Integration with the site through the API. It is possible to create sales funnels.

Inside the amoCRM platform there is no function to forecast sales. Also missing tool for managing resources and documents. You can not divide leads into different categories.

AmoCRM is exactly the service we need. With his help, we see the entire history of the client: what he bought, what he liked and how much we earned. All these data are collected in the statistics with which it is convenient to conduct an analysis of the work.

It is quite difficult to quickly implement CRM and start working. We planned to do everything in a week, but because of the abundance of functions, we had to study the service for a long time. As a result, the introduction took twice as long.

We have been using amoCRM for several years, because thanks to this service we have the opportunity to carry out a full collection of data about our customers. Well integrated with mobile devices.

In order to contact customer support, I personally need to spend a considerable amount of time, and even if they answer me, the quality of help does not always suit me. There are no tools that would allow to manage resources and documents.

Simplicity and ease of use.

Currently disadvantages not detected.

To account for the customer base of our company, we use amoCRM. The platform allows you to analyze and manage sales. There is an integration with the phone and the site, a good mobile application is available.

The amoCRM platform does not allow for the distribution of leads into different categories. Also there is not enough tool for instant messaging with clients in the format of online chat.

This CRM can significantly increase the productivity of our employees. The software allows you to assign tasks to employees of our company, and also contributes to the convenient processing of important information.

The notification system sometimes fails. The technical support service does not work as well as we would like, therefore, our employees have resolved many problems themselves.

In our company, this platform is used to analyze and manage sales. There is an excellent application for mobile devices on Android and iOS. The system has the ability to create detailed reports.

I can not track the development of the project. I would like to see the presence of a tool with which it would be possible to exchange instant messages with clients.

I recommend to try amoCRM to everyone, who is interested in profit and business development. This will help you manage accounts very effectively.

Customer support is highly proactive. If you meet some troubles while using amoCRM, just call their customer service. Your problem will be solved in few hours.

It is easy to use and affordable and packed with detailed pipelines and surprising features such as the built-in VoIP which enables you to dial directly from the contact’s entry; it records all phone calls so you can playback or monitor the team’s calls.
The dashboard is uncluttered and if you are patient enough to learn how to do it, you can customize the dashboard widgets. The UI brings in the familiarity of social networks with adds to the ease in navigation. The built-in team messaging is ace in adding that collaborative touch.
I quite like the single screen view of a customer’s stage in the buying cycle and how they move through the sales process.

It doesn’t bother me, but one thing would be that as the business grows you gotta check whether AmoCRM will scale with the business growth.

fast start
price
flexibility
UX/UI

some bugs, but it's basically nothing

amoCRM does everything it is supposed to do like lead scoring, works as a CRM and reporting. The UI is easily readable and everything is placed well.

Though amoCRM looks good and easy to use, one of the main problem is that the lead scoring is not flexible but leaving that aside it is a pretty decent product.

I used the system for more than a year. Everything suits, but the system has obvious security problems, and technical support should be simply overclocked. There are absolutely incompetent people sitting there who can only get by with standard unsubscribes.

The security of the system leaves much to be desired, accounts are often hacked. Absolutely useless and illiterate technical support.

The undoubted advantage is the mobility of the system , which allows me to lead and coordinate the work of companies from all over the world.
An equally important factor in the choice in favor of amoCRM is its price .

In the process of choosing the most suitable CRM for our work, we used amoCRM for several months and I can confidently say that this is the worst option possible. Perhaps the only advantage of the system is that it is quite simple to master and you can quickly configure and get started.

The disadvantages of amoCRM can be listed for a long time, but I will focus on the main ones. Firstly, the built-in mail client works very poorly - we had to use separate software. Secondly, at any moment the system may freeze. Thirdly, the technical support service does not work well, employees are in no hurry to solve problems, but redirect them to each other, which takes a lot of time and effort.

It has good overall functionality that can be customized to your company’s needs, integrated well with email accounts and notifies you of daily projects and events.

With so many features of functionality it would be nice to have more technical support from USA rather than European CSR’s

We installed this system in our campaign, buying into a wide range of functionalities. And they were very pleased with the result, until an extremely unpleasant incident occurred. An account was hacked and all data was stolen. But it was not this that killed, but the attitude of technical support, which responded to our appeal, that we are to blame and offered to write a complaint and wait for a month.

Security at a low level, hackers can easily access your information. Technical support, instead of help, will make the last of you, your money and information you will not see.

- usability
- website integration
- support

Generating documents by fields from Lead would be great function