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705 Reviews

- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Awesome integration with other apps.
Reviewed on 22/05/2018
Pros
I'm able to integrate with MS Outlook, and sync within my Ipad and Google phone. Your costumer support is awesome with it's followup and addressing and any issues I may have. Deserves more than 5 stars!
Cons
Software pricing is becoming an issue as less expensive models are out there that competes with Act. Need to consider reduction pricing for those loyal customers like myself since 2006. Needs to come up with a better less tedious way of merging contact duplicates.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
ACT! for NGOs
Reviewed on 22/04/2021
I generally find ACT! basic but easy to use. You find there what you need - particularly the...
I generally find ACT! basic but easy to use. You find there what you need - particularly the database management.
Pros
I have pioneered the purchase of ACT! in my company. Back then, It offers a perpetual license per user which is great as you don't subject yourself to a monthly or annual subscription. I love the fact that ACT! marketing can be customised and very rare that it falls under the promotions tab of the email recipient.
Cons
ACT! can only be linked to a certain version of Outlook which i find not helpful. Not all the licenses we purchased were maximise as they find ACT! a work duplicate particularly on the finance side since only selected accounting software can be integrated in the ACT! system.
- Industry: Food & Beverages
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 1.0 /10
Constant glitches, awful customer service
Reviewed on 11/09/2014
Pros
At this moment, I am struggling to think of anything positive to say about my Act! experience. Both my boss and I have had problems since we bought it. I have lost entire days' worth of sales time on the phone with their tech support trying to fix issue after issue. And to make matters worse, they keep telling me to give them more money if I want better, faster, more competent customer service. All I want is for the program to work correctly and do what they promised it would do!
Cons
This program is seriously glitchy, and the customer service experience has been bad. I have spent countless hours on the phone trying to get issues resolved. And to add insult to injury, they keep telling me that if I want better customer service and faster, more professional support I need to give them more money. If you believe in your product then, stand behind it and fix it. My boss and I have spent enough time (and money via lost sales revenue) dealing with Act's technical issues already, so I wish they would stop telling me we need to shell out more.
After two days on the phone with them, having been escalated to their Level 3 support guy, my Outlook started to have problems immediately after hanging up with him. I have never had a single problem with Outlook since I started using it. Over the last two days, three different tiers of tech support have remotely accessed my laptop, gone into my Outlook as administrators, and messed around with it. Though they managed to fix the mail merge issues I was initially having with Act!, they clearly messed up my Outlook along the way. Now they claim it is a complete coincidence that Outlook started sending me error messages the moment I hung up with their top tier tech guy. They keep telling me the problems are not related, it is solely the problem of Outlook, they are not experts in Outlook, and I should call Outlook's tech support for help.
Clearly, it is not a coincidence or unrelated. And clearly, they are confident enough in their Outlook expertise to go into my program and mess with it. And as tech support for a software program that works with Outlook, they should be trained and qualified to work with Outlook in the first place. I have asked repeatedly to have their top tier guy call me back. He knows what he did, so he should be able to track down his mistake and fix it. But they keep saying they can't do that without me shelling out more money.
As if all of that wasn't enough, during my last conversation with their support, I had to force the rep to stop trying to get me off the phone and to fix the new problem that had cropped up with Act! just today: the loss of my email history. It took her close to an hour, and she finally discovered that my email history was now gone from Act! because one of the three techs who has remotely accessed my computer over the last two days accidentally replaced my database with a demo database. And even in light of that, she still tried to say that the issue with Outlook had nothing to do with anything their tech staff did. She continued to insist it was all just a coincidence.
I told her I felt the time had come to talk to a supervisor, and I asked her to put one on the phone. After placing me on hold once again, she finally came back and said a supervisor was unavailable, and one would have to call me back in 10 minutes. It ended up taking close to an hour to hear from him. He did finally fix the Outlook problem, but when I asked him what I should do if the error messages come back in an hour or two, he said I had to start all over again from the bottom. The whole routine: wait on hold, start with a low-level tech, slowly work up the ladder, all of it. That or pay the fee.
The next day, the Outlook error message came back! And I had to lose that day as well trying to get them to fix it. I spoke to my boss, and he said the same thing happened to him a while back, where they tried to blame Outlook. So my boss said he started a conference call with the Act! tech guy and the Microsoft tech guy on the phone at the same time, and lo and behold, the problem turned out to be with ACT, not Microsoft.
- Industry: Law Practice
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great product, a lot of capabilities!
Reviewed on 28/10/2019
Great! I have zero complaints. I do need to take some time to learn more functions but that is on...
Great! I have zero complaints. I do need to take some time to learn more functions but that is on me, not the program.
Pros
Ease of use. I have used it in the past so familiarity.
Cons
The remote app is not as user friendly as some I have seen but it works.

- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
ACT was the best back in the day
Reviewed on 25/03/2022
It was a great program at the time. I really liked it but grew out of it when it wasn't being...
It was a great program at the time. I really liked it but grew out of it when it wasn't being updated as quickly as the rest of the internet.
Pros
I loved ACT when I used to use it. It was by far the best CRM at the time.
Cons
Last time I used ACT and granted it was many years ago, it wasn't cloud based. At one point my computer crashed and I lost my entire ACT database that hadn't been backed up in the last few weeks. I was devastated and decided I had to switch to something that was in the cloud.
Response from Act!
Hi Rick, Thank you for your review and feedback! We love hearing from our customers and hope you'll check out our Act! cloud platform at https://act.com/customizable-crm-and-marketing-automation/.
Kind regards,
The Act! Team

- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
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- Likelihood to recommend 0.0 /10
Try Another CRM
Reviewed on 18/01/2021
We utilize Act to track our communications with customers/leads and track sales metrics based on...
We utilize Act to track our communications with customers/leads and track sales metrics based on activities done within Act.
Pros
There isn't much I like about using Act. It is clunky and there are a lot better CRM tools out there that are much more sophisticated and are better for integrating multiple programs. It is a relatively easy tool to use although it does not do a lot of what we would like it to be able to use.
Cons
Act seems to be patched together from add-ons over the year and has not had a comprehensive UX refresh. It also is not simple to integrate with our other software like a lot of other software tools are
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Contact info mainstay
Reviewed on 26/06/2017
Pros
With only minor exceptions, Act! has presented and behaved in the same way for years. Given that I have relied heavily on Act since about 1992, that is some track record, especially for software. In my experience it is;
Extremely powerful
Very user friendly (minimises costs of staff training, increases productivity and compliance)
Very reliable
Essential
Cons
It can be resource hungry so good networks and reasonable computing power needed
There can occasionally be niggles with the MS Outlook interface (though how much this is to do with Microsoft fiddling with interface parameters etc I can't say)

- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
1st CRM Software I became familiar with, still pretty solid.
Reviewed on 23/07/2019
Used it as the Sales Team in a MIcrosoft Consulting company to keep in touch with our prospects /...
Used it as the Sales Team in a MIcrosoft Consulting company to keep in touch with our prospects / leads.
Pros
Very intuitive, and worked quickly. Unlike some other Cloud or Microsoft CRM solutions, there were no 'load times' when you switched to a different customer or different activity. It was highly customizable, and the import/export processes were intuitive and worked flawlessly.
Cons
Seemed harder to add new minor features we would like... However, we last used the software 2 years ago so it might not have been the most current version. Interface was cometically so so but worked well.
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
I have used ACT! Vs 18 for a little over a year for a client. I will say it has its ups and...
Reviewed on 23/06/2018
It does allow you set appointments and manage client information. But, it is very time consuming...
It does allow you set appointments and manage client information. But, it is very time consuming and you have to do a lot of steps to get what you are wanting out of it.
Pros
This software doesn't require a monthly charge (if you have the desktop version) It allows you to create customized reports and input more information then you possibly could need.
Cons
This software has several Cons, One of the biggest is that its not user friendly so much. it takes you a long time to figure out how to use functions. I had trouble when I fist started using it. Also, when I wanted up upload excel spreadsheets of client info into the CRM. I had to buy an "Add On" which I think should of been something included in the program.
- Industry: Food Production
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Fine for what it is
Reviewed on 20/09/2019
I used ACT for 4 years before our company moved on to a different database program. This program is...
I used ACT for 4 years before our company moved on to a different database program. This program is fine, but there is little customer service assistance available if you run into issues, and functionality can be an issue depending on what you’re using the program for.
Pros
I liked the detailed record history and ability to customize user access.
Cons
The functionality and ease of use. Training on how to properly use this program was Time consuming.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Very versatile
Reviewed on 01/08/2019
I have been using it non stop since the earliest versions - that should tell you that I am very...
I have been using it non stop since the earliest versions - that should tell you that I am very satisfied with it.
Pros
I have been using ACT for over 25 years and have seen lots of versions. I like its flexibility and that I can put users into multiple groups, It would be impossible to design a program that did everything everybody wanted it to but ACT comes close. I use it for sales, marketing, personal groups I coordinate, keeping track of some of my customers' customers.
It can interact with Outlook and Google's calendar if you use either of those programs. I am a Premium member. The bad side to that is it is a little pricey - about $0 a month. The good side is that I always have the most up to date version. The customer support is wonderful if you are a premium member. Whenever Microsoft Windows has an update a lot of my programs need some adjusting. ACT requires the SQL to restart but that is a simple fix. If/when I have had issues I couldn't fix I just made a call and their support team was terrific in helping me.
I like the fact that it is cloud based so I can access it on my tablet or cell phone or any computer anywhere. At my office I use the offline version and simply update the sync to the cloud. I have it set to update overnight also. One of the features I like best is the history. It is great to be able to look back to meetings, calls etc to see what I said, did etc. The library of forms is very useful also - create a form, letter - whatever - and you have a pre printed template you can utilize for multiple clients or for just one.
It holds tons of contacts also.
Cons
I wish it had more options for the ID/Status cells. The group function sort of does that but not like I need it to. Having 3, 4, 5 or more ID/Status cells would be very useful. Most of my clients fall into more than one category.
- Industry: Banking
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 1.0 /10
Awful experience with Act!
Reviewed on 18/06/2014
Pros
There is absolutely nothing I like about this software.
Cons
Zero functionality. It can't pull any reports that are meaningful. When I think I can pull a report that is meaningful, I realize the data isn't even correct. It has almost no dynamic features; for instance, it can't update data by pulling it from another source; it has to be manually changed, which leads to errors. Also, Act! web premium only works if you have a really high quality internet connection. For example, we have 100MBPS internet; however, the speed is very inconsistent, which causes the Premium web version of Act! to constantly crash every time the internet slows down, while any normal web app would continue to load, or try to load, or just slow down. But Act! doesn't have that functionality; it just crashes, becomes unresponsive, and doesn't save any of the data you just input. When you restart your browser, it makes you sign in again. Also, almost no functionality is available on the web app; you can't delete contacts on the web version; you cannot import anything into the web version, and you can't manipulate any data. You can only input completely new data. It's literally awful.
Contacts don't link well with groups or 'companies.' If you have seven people working for the same company and that company moves offices. If you change the address to that company, you have to individually change those seven people who work there.
But the worst feature is the importing tool. You can't import in any 'advanced' way at all unless you pay for an importer tool, which you can't be sure will work for you. When talking with our third party Act! customer service person, I asked if I could try the import tool to make sure it did what I want before I bought it, or if I could have him try it for me to make sure it worked, and he said "No. There is no way to provide that service."
When asking a simple question like, "So your input tool didn't find the duplicate contacts and just imported 700 duplicates. Is there a way to delete the duplicates all at once? Because all I see is an option to delete the duplicates one by one?" they told me there was no way to do it but that they would charge me to have them delete them for me. And I was quoted at an over 50 hour project quote, for something that took me one minute to do. So I just restored my backup file and started over.
Also, I purchased a duplicate removal tool that was developed by a third party software company, and I thought it would work great, but it turns out that half of the contacts in the system had been uploaded with their full name as one fiedl and the other half with their first middle and last name as different fields. There is now way to differentiate this in ACT because it displays them the same way, so it merged all of the John's into one John contact. So again, I had to restore to a backed up database.
The Swiftpage integration is awful. The only way I am able to use Swiftpage to any success is to export every single email, name, and address in Act! into an Excel spreadsheet, remove any duplicates, sort by region or the way I want to set up groups to email blast in Swiftpage, go to the actual swiftpage6.com website and upload the spreadsheets into Swiftpage manually. The Swiftpage email marketing HTML editor is also pretty bad. You can write beautiful HTML to display a great email, but Swiftpage mutilates the code in ways no one could ever understand. I am a professional coder - javascript, html, css - and it takes me hours, sometimes days, to design a marketing email that displays correctly in any sort of email client. In fact, it doesn't even ever look great when it's done, even after all the hard work. I would highly recommend any other email marketing company other than Swiftpage.
I was on hold with a Swiftpage rep once for over three hours to find out why my email blast which was supposed to be sent by 10AM was still in the queue by 7pm. It actually didn't go out till almost midnight, and we had a 3% open rate, when we normally have a 15% open rate with other email marketing software.
Please, please please do not buy this.
With a database as important and large as mine, it's going to be extremely hard to switch to another software without major delays in service. The company has used it since 2002, and there is a lot of important data that needs to be imported into to a new system. It's going to cost a lot of money to do, and we will do it, but I just pray and beg that no one else ever has to be in the same situation that I am in if they don't have to be.
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
I may be prejudiced but I love this product
Reviewed on 09/10/2017
I have used Act personally and for my business almost since its inception. Full disclosure: I have...
I have used Act personally and for my business almost since its inception. Full disclosure: I have written 7 books on the product as well as the training videos for lynda.com/LinkedIn. I also do consulting work for several other CRM products and wrote a book on SugarCRM. For the money, you can't beat Act. Act has all the power of the "bigger" players without the expensive price point. As newer features are added the existing ones remain relatively stable so that an existing user can upgrade without being hit by a huge learning curve. That said, new users of ANY software product, and specifically CRM software, need to realize that training is essential if they want to unleash the full power of Act. And, like with any other software, support and training is not free - especially if your Act version is several years old. Try calling Microsoft the next time you need help with a spreadsheet or can't get Outlook to send your email and you will see exactly what I mean. However, all Act Premium subscriptions do include free technical support.
I urge readers to take some of the reviews with a grain of salt. For example, Act is absolutely the easiest product out there when it comes to a mail merge. Try doing this in Salesforce and compare the number of keystrokes it takes to complete a merge. Another reviewer complains that you can't merge to over "50 contacts;" that restriction is meant to keep you spam-compliant and can easily be overcome by using the built in Act E-marketing Tool. Another reviewer complained that it took "days" to download the software; again, this is simply not the norm and one has to wonder what kind of security settings might have been blocking the ability to download software.
Pros
Perfect fit for mid-sized businesses. Great price point. Only truly hybrid solution that allows you to use Act both on your desktop and in a hosted environment.
- Industry: Human Resources Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 1.0 /10
Marketing Automation AWFUL - Zero support
Reviewed on 21/10/2022
Pros
The way it’s supposed to work is ok. Not great. But getting it to work is a very heavy lift. And with inadequate support, it’s totally up to the user to figure it out.
Cons
Where do I start? Bottom line is that setup for marketing automation is nearly impossible. I’ve used successfully ACT! for more than 20 years. But marketing automation is a disaster. The documentation is unhelpful, and in some places, downright incorrect. It has lots of broken links. And their support staff, all offshore, knows nothing about how to help with the marketing automation feature. I had to hire someone who finally figured it out, by trial and error, after several weeks of work.
Response from Act!
Richard, first let us say we're sorry that you're experiencing this problem, we're sure it's frustrating. We want to help and hope you'll reach out to us at [email protected]. and provide your contact information so we can contact you directly.
- Industry: Investment Banking
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Long time Act user 20+ years
Reviewed on 26/09/2018
We put a local copy on each of their computers and sync to the master database. Since our equipment...
We put a local copy on each of their computers and sync to the master database. Since our equipment needed an upgrade I signed up for a trial of the newest cloud based system. It did not work, would not load on our trial computers and was totally unreliable. I called customer service who took DAYS to get back to me, and by then, we had pulled it off the test machines. We have 64000 contacts, and the Act Consultants tell us that is sketchy to transfer that many contacts to the newer systems. I am stuck with the older software, but that's ok, it works flawlessly.
Pros
None that I can think of...over our old ACT versions.
Cons
We are a long time user of Act with 64000 contacts, and thought about an upgrade and tried the newest software. Connection to ACT did not work, called customer service which took DAYS to respond, and only with trivial solutions or told us out browsers were inadequate. We cannot use cloud based software, as many of our sales persons need to travel and out of internet on the road. We asked about purchasing a copy for local server use, and they STILL have not called back.
Uses alot of memory and crashed the test computer a couple of times.
I reviewed the posts, and many are favorable, but their usage is very different than ours. Most of the positives come from short time users who have no other experience. If you have alot of contacts, doubt if this will work for you.
- Industry: Environmental Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Long time ACT! user, especially happy with V23
Reviewed on 30/06/2021
Greatly improved and confidence-inspiring in V23.
Minimal frustration
ACT! is feature-rich, and...
Greatly improved and confidence-inspiring in V23.
Minimal frustration
ACT! is feature-rich, and discovery of additional functionality is fun as well as useful.
Many useful/fun feature surprises to be discovered with HELP and excellent videos to get there
Pros
Not easy to learn, but getting much easier. But very powerful for those who would take the time to become familiar with its muscle.
It is apparent to me that Swiftpage folks are remarkably skilled and motivated to make ACT! an (THE) industry leader.
Significantly greater reliability and freedom from issues.
I have seen wonderful improvements in marketing automation with V23
Current functionality of marketing automation was beyond my imagination
Technical assistance is quick and has become absolutely first class. I rate a solid 10
Cons
Steep learning curve, but learning the system is greatly eased recently with new videos that are easy to follow and with a narrative voice that is especially understandable
Technical help is not available on weekends and after hours.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
ACT functionality in 2019
Reviewed on 05/04/2019
Functional software for contact and opportunity management that has been in use for over 20 years...
Functional software for contact and opportunity management that has been in use for over 20 years with a consistent interface. All contact management software requires a learning curve to effectively use the software. My consulting clients do not use the marketing component of ACT, so those features have not been evaluated as of yet. ACT has gone through a number of owners, and the current owners seem to be putting in the effort to keep pace with Microsoft Outlook. Quickbooks integration could still be better though, but cooridnating with third party vendors will always be a challenge.
Pros
Consistent interface through the years, reliable functionality and easy to resolve simple issues. Even in a small business, hosting the database on a consumer grade PC and operating system still provides a functional and fast connection. The ability to create an offline database that can then be synced with the master database is very useful for laptop users.
Finally in ACT 2018/2019, the interface between Outlook 365 (aka Outlook 2016) and ACT! is finally more reliable.
Cons
The time it takes to create a large offline database seems way to slow. Some troubleshooting issues require support from ACT!. I strongly recommend a support plan with ACT!
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Worst customer support on the market
Reviewed on 13/06/2019
Pros
we inherited this software and while it has some good basic functions, apart from knowing how to use it I have nothing positive to say about it
Cons
Customer service is the WORST. I'm currently waiting for my rep to get back to me about an unresolved issue (it's been over 4 weeks since we were able to access our task lists). In the 4 weeks i have left numerouse messages and followed up with emails. As a total I received 1 email correspondence.
We have 3 new staff members that started within the last month and although trying to reach out numerous times regarding setting up profiles for these staff, we haven't been able to get a response.
ACT for web speed
we have a database of about 28000 contacts and are unable to use ACT for web as it is that slow that it has become unusable.
INTEGRATION
Everytime there is a server update all integrations stop working. We have tried to set up email syncing since early this year. All that "support" has to say that it has to be our PC set ups. Yet they can't tell us which settings need to be changed.
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Act is the affordable options
Reviewed on 15/07/2022
Overall Act has been a strategic software choice for our organization.
Overall Act has been a strategic software choice for our organization.
Pros
Act has a lot of the features more expensive CRM’s offer without sacrificing usability or features. It is feature rich and simple to use.
Cons
Act hasn’t had many changes in the last two years. I would like to see more growth for this product.
Reasons for Switching to Act!
Act has the more affordable optionResponse from Act!
We love hearing from customers Alissa! Thanks for letting us know why you selected Act! and how it is helping your business. We look forward to more years delivering value to you!
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Think carefully before buying ACT!
Reviewed on 15/10/2021
Our overall experience with ACT! is not good, so after 17 + years I made the decision to switch to...
Our overall experience with ACT! is not good, so after 17 + years I made the decision to switch to another CRM when we upgraded our computers.
Our IT Consultant summarised it beautifully when he was moving programs and files from the existing hardware to new hardware and said "Please tell me you don't want me to move ACT! as well". He never liked it either
The issue with email marketing and emails was long standing and in the end we gave up, without being even close to a solution.
For a small business, it became too complex and non-user friendly, especially as other competitors with more features, better service and a more user-friendly 'current' CRM product entered the market.
Plus, to add insult to injury, Customer Service has deteriorated over the past few years.
Pros
When we first bought ACT! around 17 years ago we loved it. We were all happy with what it could do to automate the office and with client/lead management.
Cons
Email marketing and email functionality - or lack of - with Outlook.
Only being able to attach one document file to a history note has also caused much frustration.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Using ACT!
Reviewed on 20/01/2017
I have been using the program for 15 years. I like that when I last upgraded I did not have to...
I have been using the program for 15 years. I like that when I last upgraded I did not have to learn everything over again! Microsoft does this and I don't care for it. I use mostly the contact database. However, I expect to purchase another copy of the program because of a new contract that will have extensive telemarketing and reporting.
Pros
Easy to use
Cons
Some of the features I will never use and some of the features take some time to learn how to use.
Response from Act!
Hi Bruce,
Thanks for the review!
For reference, we offer a wide range of help and support materials for Act!, and can advise on further training if requested.
For new users of Act!, our Getting Started resource center is useful for learning the basics of Act! and getting up and running.
https://www.act.com/resources/getting-started
We also have a free online training library full of videos detailing many of the features of Act!. Visit this here: https://www.act.com/resources/feature-tours
It's also possible to purchase training workbooks which teach the fundamentals of using and administrating Act! in detail. http://swiftpage.com/training/order-manuals
If you need any advice on any of the help materials we offer, please don't hesitate to ask!
Act!
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Act Upgrade and use
Reviewed on 02/05/2019
Has been a good tool for us as a small to medium business but beginning to require more functionalit...
Has been a good tool for us as a small to medium business but beginning to require more functionality - support for the latest upgrade has been very intense and expensive
Pros
Elegant solution that works across a range of devices with possibilities for a range of integrations much more cost effective than the competition for small businesses
Cons
Not always well integrated with other platforms eg leadpages etc - needs an intermediary or requires support of an ACT consultant to implement many integrations.
Alternatives Considered
Salesforce Sales CloudReasons for Switching to Act!
Cost- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
My life in ACT
Reviewed on 29/05/2023
Just so good at accessing information and organising future events.
Just so good at accessing information and organising future events.
Pros
It is so comprehensive and keeps awesome records in an easy to access manner.
Cons
Nothing. it does everything i need to eun my life and my business.
Response from Act!
Thank you, Michael! We love hearing from our customers and enjoy learning how Act! is helping their businesses around the world.
We'd love to learn more about your business and highlight it on our Success Story webpage and social channels! If you'd like to share your Act! Success Story, it's easy - just paste this link into your browser to get started.
https://www.act.com/success-stories/
We hope to hear from you! Thanks again for sharing and we wish continued success to you!
- Industry: Publishing
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
VERY DISSATISFIED!
Reviewed on 06/01/2020
Upgrade were not announced, and the proposed changes not described. Initial bugs wouldn't even...
Upgrade were not announced, and the proposed changes not described. Initial bugs wouldn't even allow it to load! There are still bugs with things as basic as the notes section that ACT has been unwilling to address least of all fix!
Pros
Initially I wanted to use the program because I had used it a decade ago and found it easy to use and customize. It has changed and I ended up having to hire a consultant for everything.
Cons
As mentioned, I have worked with ACT off and on for two decades. Their most recent "upgrade" has been filled with bugs and a lack desire to fix them. My consultants have been inundated with complaints they have passed on to ACT with no response. Plus, they lack basic integration with excel or outlook. What!?
Contact management programs are a competitive software. ACT is both more expensive than most, not user friendly and lacking in function and basic customer service.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Fits my business well
Reviewed on 15/04/2020
Does what I need and what I expected when I purchased it.
Does what I need and what I expected when I purchased it.
Pros
Flexibility to set ACT to support different operations in my business.
I heavily customise the fields.
One version is my HR system. It beats Sage 50 HR for me
Cons
Difficult question. It does what U require.
If I am being critical, it could do with faster search routines. Also reporting is a bit dated.