Yonyx Reviews

For the most part, this software is an invaluable tool. There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.

I would like to be able to submit requests about specific scripting and be able to make slight edit requests as simply as touching a button and submitting the change for a request.

What I liked most was that Yonyx can be customized to fit your exact needs. You can create flows to go wherever you need and be able to get the right steps to handle an issue. Being able to see reports on which areas are being used the least/most can help eliminate unused flows but also help optimize the flows used the most to be as smooth as possible. Yonyx makes it so agents can rely less on following a knowledge base and more on just having the next step to resolving an issue.

The editor to create the flow could be better with more powerful features. You can get lost very quickly when working with a very large workflow. Searching is good but that's really the only issue I ever saw with it.

Its a smooth system that easily allows me to complete my job functions each day.

Sometimes there can be technical issues.

whenever i get confused to assisst my customers i will check with yonyx it is like a great friend to me which guiding me

if there is any update it can be intimated with the email

It is so useful in understanding the work flow in industry.

existing features are good andexpecting new features.

ease interface and also the algorithm flow in good understanding of the knowledge and sharing

Easy understanding Precise and simplified Used to learn difficult diagnosis in simple steps Helps in problem solving instead depending on other documents Personal skill and knowledge development

Detailed information can be added in content for detailed learning Further improvements can be done in the presentation Accessibility of the software should be improved

Product is easy to use with enough depth to allow for customization.

Would like to see an updated task list. The task list cannot be easily exported with all the comments. It also cannot be sorted based on date or guide. Would also like to see more filtering abilities for the images. For example filtering images by the guide they are used in.

Yonyx makes it so I rarely have to think when troubleshooting customer issues. Take any common issue you have to fix with your customers, lay out all the steps to investigate / fix the issue in order, and then just follow them like a "choose your own adventure" book. I use it every single day, even with troubleshooting that I've done hundreds of times, because Yonyx will remind me to check the things that I can forget. Yonyx has never been down in the year that I've used it, never given me login issues, it's never disappointed me.

I literally can't think of a bad thing to say, in my use of this product I have never run into anything that I could improve or that I would change.

Easy to use, clear and concise layouts. We use primarily for troubleshooting guides (internally) for our products, and it is an invaluable resource for our reps. The layout is clean and easy to read, and makes it easy to find what the rep needs quickly and easily. The multi-level layout is perfect for helping our newer reps walk through certain situations that are new to them, without our customers hearing any lack of confidence in the answers they're receiving.

So far, we have not found any reason to complain! Very much enjoy it. I do not participate in the creation of our pages, so I cannot speak to that, but as a user, I've found it perfect for our needs.

I love their support's accessibility to answer questions. They are super knowledgeable, and are incredibly responsive.

I I don't like our inability to connect the survey results to the individual "calls" that are created in our CRM.

Its easy to catalogue instructions which are easy to access during a call to a customerWe can access the instructions to set up a modem or troubleshoot internet issues with the customerThe user can access documents with graphics and text and these can be copied and emailed to the customer

A better string search options that looks at the whole text of a document rather than just the titles

Once we published Yonyx is really helped us reduce the number of times customers would call into tech support. Referring callers to our online guide really has also helped our customers feel more supported. The Yonyx support team has also been extremely helpful and great to work with as we started our partnership together. I highly recommend giving Yonyx a chance to earn your business.

The admin page is not as intuitive as I'd like it to be but once you learn how it works it can be overcome.

I use Yonyx for my consumer service job. It is Easy to use however has a few glitches here and there that could be work on that have to due with script population.

Sometimes the software glitches and the script does not show.

These are my personal opinions and do not reflect the views of my employer. I think it is a great software for easy flow though scripts.

Pretty good all around on my end. No real Cons.

Less clutter on my desk since we ditched paper scripts. Also much more intuitive that it takes you to the place in the script that comes next. Much easier to navigate, absolutely love it!

Honestly Yonyx has improved the day to day work flow very much and the only recommendation I can think of is integrating Yonyx with the website we use for our company. Besides that, it's awesome to use!

I love how you can populate a script, if the scripting is gone.

Nothing, i enjoy it. I wouldn't change a thing!

Yonyx is a fantastic tool for any helpdesk. Setting up workflows for step by step troubleshooting. Simple yes or no questions can guide an inexperienced agent through many issues.

It can be a bit overwhelming at first. The setup of a guide is some what cumbersome and time consuming. However once you get the hang of it, things go fairly smooth.

Easy to navigate, usually do not have any problems using it.

Sometimes some glitches but usually that comes with technology

It is very easy to navigate Yonyx. It helps me assist consumers on a daily basis with ease.

I have had no problems with the software. Therefore, I do not have any changes to make

I love the easy to use software, I think that my nona could use this software!

Sometimes the script doesn't populate correctly, but that's rare, and even when it doesn't, it's easy to find where you should be.