Yonyx Reviews

For the most part, this software is an invaluable tool. There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.

I would like to be able to submit requests about specific scripting and be able to make slight edit requests as simply as touching a button and submitting the change for a request.

Step-by-step problem solving to reach an immediate solution to the problem.

There are times when a recurring problem is not solved by customers and technical support and there are no options to support the customer.

We decided to use Yonyx in our company for self-guided setup for our customers. Not only has it cut down on technical support calls, but it has also assisted our current and new technicians when assisting customers, driving down AHT. It's a great tool I would recommend anyone to use with their existing knowledge base.

Getting started can be a little daunting, but once you get in the flow of using the system everything starts to click.

Yonyx provided us with an easy way to document our support team's troubleshooting steps to create and manage a self-support system to nearly-universal applause. This system has allowed us to reduce ticket volume significantly (up to 54% one month), saving both labor costs and additional workload for the existing team. With good authoring, Yonyx can become an integral part of your support system that enables expansion while reducing overhead.

Editing can be buggy or at times and tree production time estimates (as reported by Yonyx) are largely under-estimated for complicated products. However, the support and development team does a good job at handling and responding to requests, going out of their way to dig further into more challenging problems.

Less clutter on my desk since we ditched paper scripts. Also much more intuitive that it takes you to the place in the script that comes next. Much easier to navigate, absolutely love it!

Honestly Yonyx has improved the day to day work flow very much and the only recommendation I can think of is integrating Yonyx with the website we use for our company. Besides that, it's awesome to use!

Yonyx is a fantastic tool for any helpdesk. Setting up workflows for step by step troubleshooting. Simple yes or no questions can guide an inexperienced agent through many issues.

It can be a bit overwhelming at first. The setup of a guide is some what cumbersome and time consuming. However once you get the hang of it, things go fairly smooth.

I love the easy to use software, I think that my nona could use this software!

Sometimes the script doesn't populate correctly, but that's rare, and even when it doesn't, it's easy to find where you should be.

It is quick and easy to use. To think that your daily function is just a click a way instead of flipping though pages.

I really have enjoyed yonyx I wouldn’t say I have any cons to say about the product. I have yet to see major issues with it again super easy to use.

Extremely intuitive and easy to use. Able to use with little to no training.

Nothing, it is satisfactory. I have no issues

Minimal learning curve
Adequate formatting options
Easy inclusion of links, graphics, and videos
Useful analytics
Easy to share, publish, and edit
Fosters a more consistent customer support experience

Looking forward to ongoing improvements in metrics

Easy to use - creating guides are very simple.
Support on the product is great - any questions about functionality are answered promptly.
Metrics are fantastic. Very insightful.

None at this time.

I have literally worked for the very first time on a tool that helps in building decision trees and every time the features of Yonyx have amazed me.
Starting with the variety of options available to customize nodes to its analytics reporting, every feature has been really helpful. The tool is user friendly and one can start their hands-on right after watching a couple of beginner guides. With the help of this tool, troubleshooting issues becomes easier for new agents in the company.

I can't think of a con to mention, in my use of this product I have so far haven't run into anything that could be improved.

Easily followed as client questions are asked, allowing for customization of the scripting process that allowed for easy changes.

There is a little bit of a lack in flexibility when a client goes out of the scripting process, it is still easy to maneuver as long as you can control the call.

Reliability. Yonyx performs the same every time I need it.

On a rare occasion, my scripting will lag a little bit and I'll need to fill that 1 second gap while loading.

Yonyx is the good platform for all the beginners in coding and billing field, we can learn more and it will guide us and give correct solution where we lack /stuck from denials. Iam proud to be Revelian family, since i couldn't hear other companies having this great tool.
Thank you Revele.

It will show like how much time we used this software per day.

So easy and straightforward to set up and use! Integrated beautifully with our CRM tool. Customer support through the whole process was stellar, very responsive and helpful!

Once integrated with Zendesk, it would be helpful to be able to zoom in more for any images inserted into the guides. We found that unless the image was very small initially, it was hard to see any detail in it - in Zendesk.

Enables the business to configure their own troubleshooting guides without the need for an IT ticket every time a change is required. Integrates well with our CRM system (salesforce) to streamline the process and also SSO for sign in. Great support from the Yonyx team who always have time to help and assist with your implementation.

Provide more configuration options related to CRM integration, for example the ability to fully customise the transcript.

Nothing, it is just an extra step in logging my phone call outcome. Pointless.

Having to do it. No need what so ever, its an extra step in logging my phone call outcome. Pointless.

Easy to learn. Very organized and self explanatory, customer service is good as well

System problems it will sometimes not be available

Great API Documentation
Very Easy To Use
Very Easy To Train on
Great Functionality

The online dashboard
Some of the training videos could use some refinement

I love Yonyx overall. Their team is what I like the most. They are very helpful and receptive. Very capable people and knowledgeable.

The new navigation was a bit of a challenge for me, however getting used to the new interface it is no longer a problem. I feel it will be a benefit to everyone.

That helps me to save time, I am more efficient using the troubleshooting tree during difficult calls.

Customers are more happy at the end as I can provide faster solutions.

the team behind the software always take actions on the suggestions really fast, so the improvement is exponential.

The esthetic of the software should improve, also is needed some shortcuts for some core information, so you can find faster the information.

Integration was an ease, daily use is great with little to no down time.

sometimes buggy and you'll need to refresh throughout the day

Its impactful and dynamic layout keeps employees engaged and keeps our data organized!

Loading times will always be improved! Otherwise it is hard to find a chink in the armor!

Yonyx makes it so I rarely have to think when troubleshooting customer issues. Take any common issue you have to fix with your customers, lay out all the steps to investigate / fix the issue in order, and then just follow them like a "choose your own adventure" book. I use it every single day, even with troubleshooting that I've done hundreds of times, because Yonyx will remind me to check the things that I can forget. Yonyx has never been down in the year that I've used it, never given me login issues, it's never disappointed me.

I literally can't think of a bad thing to say, in my use of this product I have never run into anything that I could improve or that I would change.