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374 Reviews

- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Able to get BI up and Running from Multiple Sources relatively easily
Reviewed on 31/10/2017
Value for money solution
Pros
Able to get a demo up very quickly - basically a full functioning demo product.
Sisense is used in our organisation to perform the following tasks:
- Bring together data from multiple data sources (mysql databases, google spreadsheets, google analytics, web analytics tools)
- Dashboarding - various sales/metric dashboards are displayed around the office on large plasma screens. Individual users also have access to the dashboards.
- Adhoc reporting - we also use Sisense to perform adhoc reporting and do data extractions across different sources
The product has a long way to establish a single source of truth for our sales data, but to also allow for the quick and timely extraction and presentation of data in dashboards which was previously done in a very laborious way.
Once you bring in your data from multiple sources you can use custom SQL language to bring all data sources together. This is a great way of doing things
Drag and drop dashboarding
Sisense support was also excellent and they were able to provide us with a cloud solution as a one stop shop.
Very solid solution for the price.
Slick interface.
Cons
Drag and drop dashboards also mean there is less customization of dashboards. Not as flexible as Tableau.
If you get your data model wrong the product can hang - you need to self-verify your work. Which you should.
Not sure how it performs with truly big data sets.

- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
High performance and great usability
Reviewed on 18/02/2019
Our company developed an OEM and white-labeled version of Sisense, providing advanced analytics mostly for retail companies in Brazil. Our clients are very satisfied with our solution, and we are growing fast supported by Sisense.
Pros
High performance with huge amounts of data and multiple tables, scalability for thousands of users, very simple to create and publish advanced data models and dashboards, no need to pre-aggregate data, no need to use additional ETL tools or to create an external and expensive data warehouse. Support is fantastic, if required they would literally access your server and take control of mouse and keyboard to help you solve any problem or to create any thing.
Cons
There is always room to improve and Sisense use to release new versions and functionalities every quarter or so, but I can say I am pretty satisfied and impressed so far.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Pretty cool live video streaming service
Reviewed on 23/05/2019
Overall it’s been ok minus the occasional dropping of video because of signal sometimes when it’s crowded.
Pros
I liked that it is an interactive live streaming service where viewers can participate by showing love and leaving comments. It does what it’s supposed to do.
Cons
Maybe the platform could be a little more user friendly when searching different videos. Also getting good video quality can be kind of tricky at times.

- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great platform with even greater customer service
Reviewed on 08/02/2018
As a company, we have been able to refine our data analytics and business intelligence offerings vastly through our experiences with Sisense. This is an affordable option and great for empowering end users to make decisions using their data across platforms and sources.
Pros
The Sisense customer service team is great. You will typically get a response within 24 hours and they are always willing to stay on the call until your issues are resolved. You also tend to get connected to the same support team members, so they already have context about your account, and where you might be having issues. The platform itself is fairly easy to learn and our onboarding process took about 1 month. So far, our clients have been very satisfied with Sisense, not only for its dashboarding capabilities but other features including Pulse notifications. From an agency perspective, you have the ability to easily brand dashboards with client colors, and out of the box widgets are fairly easily to style. Dashboards are clean and modern, and the support team is committed to helping you make the data as actionable as possible for end users.
Cons
Currently, it can be timely to pull data in from social platforms. While completely possible, there is a learning curve if you have not previous connected to these platforms via an API connection. I would also love to see more text editor options, including selecting a specific font size, or choosing from a wider range of fonts and styles.

- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Sisense is a great tool that has advanced our BI capabilities significantly
Reviewed on 30/08/2018
The front end is easy to work with and can produce impressive looking metrics within a very short space of time. Users love the way the platform looks and find the agility in terms of filtering provides insights which they wouldn't have looking at figures stored and presented in their traditional ways (in spreadsheets). Pulse alerts mean that some users only look at the data when it's needed - which is helpful for those employees in the business who aren't going to be spending time analysing the data themselves. The Elasticube manager (~back end) is pretty easy to work with once you get used to it and you understand the required behaviours when making changes. The possibility to write SQL statements in the Elasticube manager is a huge enabler and this functionality makes it much easier to produce the data we require - in comparison to some other BI tools which sometimes have more ~"specialised" language or custom expressions / formulas that are difficult / not so intuitive to work with. There is always room for improvement and there are features that you would expect to be available that are not. I suppose though one of the good things about Sisense is that there is an active community around the tool - where plug-ins, work-arounds and feature requests are logged and discussed.
Pros
User experience. People are always impressed when new dashboards are made available due to the excellent look and feel.
Cons
When working in the Elasticube manager there is no way to download the data, you always have to go into Sisense and create a dashboard and widget for the data you want to examine. This makes it more time consuming than it should be to test and validate the data in the Elasticube manager.

- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The best full stack BI solution on the market
Reviewed on 21/02/2018
100's of thousands in cost savings from automation and resource redundancies.
Pros
Quick to deploy, easy to use, and you can manage both the front end and the back end from a web portal. No more vpn into a server somewhere! We throw millions of rows of data at Sisense and it still keeps working like a champ! Having tried Domo, Tableau and others in the past Sisense was the first real full stack solution that got us out of our data issues and into a centralized source of truth with reporting. We have effectively saved 100's of thousands of dollars each year in automation and efficiencies alone!
Cons
Would love to see more widgets and customization options in the future. Some of the administrative features could be more robust as well.

- Industry: Information Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
A BI and innovative toolset that keeps on surprising
Reviewed on 26/04/2018
A BI tool that can be controlled by non developers although the developers are not 'neglected' as new features are delivered in a high pace ;-)
Pros
First encounter with Sisense for me as a product manager. The way this product is embedded in our application is very much a seamless experience.
Sisense does not stop at the traditional BI tooling, they innovative and (to me) are leading the BI landscape into new opportunities every release
Cons
Not fully cloud based (getting there but not there yet)
No support for Elastic Search
Somewhat pricey

- Industry: Consumer Electronics
- Company size: 5,001–10,000 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Fantastic BI Tool!
Reviewed on 07/07/2019
Pros
Sisense is easy to use because of its nice and intuitive UI.
The drag and drop feature is a very easy way to create great looking dashboards.
It's very fast when it comes to pooling data from different sources.
It's easy to customize it using custom Javascript plug-ins.
Sisense has one of the best support. They are always ready to help with any issues.
Cons
The mobile version is not as good as the desktop version and really needs to be improved.
It's not easy sharing dashboards with other users.

- Industry: Music
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Thoroughly enjoyable. Sisense software is intuitive, fast and powerful.
Reviewed on 11/05/2018
Pros
Using their tag line.. we are beginning to understand the benefits of having a single source of "truth". The ability to pull in separate sources of data is huge for us. User adoption has been infectious.
Cons
Exporting to Excel would be improved. We still have a lot of users that just want to do that. It would be nice to have some more "advanced" joining capabilities in the cube designs. The auto joining works great, but there are occasions you want to force a left join.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Plenty options for complex data visualization
Reviewed on 31/10/2022
Pros
We group several reports in this tool, from marketing to sales, is our source of truth to make business decisions.
Cons
Sometimes, when the charts have too much data takes a couple minutes to load. Could be faster.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best product on the market in terms of feature set and support.
Reviewed on 05/03/2018
Provides great visualizations to ease the understanding of complex data sets.
Pros
Developing widgets for a dashboard (even complex ones) is far easier and faster than it is with competing products. User community is a strong asset. Elasticubes are able to accommodate many different files types with ease.
Cons
The initial set up turned out to be complicated and required IT investment, but perhaps that is due to the unique nature of our company's setup. Product is a bit costlier than Power BI, but the feature set and ease of use makes the cost well worth it. Though Sisense is Elasticube allows the software to quickly pull large data sets, it's difficult to create for the average user and requires a lot of technical expertise. In many cases, users must write SQL code, even though Sisense promotes its codeless reporting. However, to get to this codeless reporting you must have a very technical person to write the SQL to build their Elasticube and there are some limitations such as join types and such that create difficult workarounds. We have had former Sisense users complain to us that they experienced a lot of errors getting the Elasticube to load, and because the system relies upon the cube, Sisense won't work if the cube isn't working.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Sisense Great for Small Business
Reviewed on 14/02/2019
We've been able to produce dashboards that help our clients (many of whom are small businesses) reduce wasted time on repetitive reports and increase productivity, in addition to assisting them with altering their sales practices to improve performance. We've also been able to use Sisense for a number of internal projects that help our company come up with simple answers to complex questions.
Pros
One of the most impressive parts of the software has been its flexibility. With ever widening options for data sources, the ease of rapid dashboard development/design, and the fantastic Elasticube manager tool, we've found even more possibilities with the software than originally anticipated.
Cons
There's not much at all we don't like about Sisense. Initially, coming from other BI software, learning the structure and methodology behind designing Elasticubes to meet our needs was a bit difficult, however the experts assigned to our business made the process go pretty quickly, and gave me a great foundation to start developing analytical content for our clients. We've had a couple instances where we'd wished for more prompt support, but those issues were quickly resolved by getting in contact with our Customer Success Manager. All in all, it's been a great experience, much better than some of the other big players in the industry.
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
Amazingly easy, fast & powerful. Great for focused insight creation & deployment. Mobile...
Reviewed on 13/05/2016
Sisense distinguishes itself from an increasingly crowded marketplace with a phenomenally easy to use, fast, seamlessly integrated product. Its Elasticube server/database provides a single point ETL, Data warehouse and semantic layer rolled into one. Building a usable data model is a cakewalk compared to other products out there. Transparency and flexibility of the model is outstanding. You can easily see underlying data, create custom calculation fields using traditional SQL, preview data at will, and make changes quickly without worrying about "breaking" the data warehouse.
Sisense Elasticubes accommodate multiple concurrent data sources from a variety of database types including traditional, cloud and big data. Not to mention, you can join on key fields even from Excel and CSV flat files. You may run into some slowness based on data volumes and refresh frequencies.
Installation is a breeze. Download the package from their website, tweak your installation parameters and let it go. No additional scripts or components. No additional servers to be set up. This is a single machine-install that uses every drop of juice your server can provide. Make sure you choose upper end of processor and memory specs.
Sisense's single web interface for designing individual visuals (charts, graphs, tables, etc) and dashboards is a pleasure to use. Whether you prefer building bottom-up or top-down, this is a truly easy interface to use as master. Filtering capability is remarkably well developed and scope/type of filters can be regulated without leaving the web page you are on. Visuals look great as they are, but if you want to tweak the look/feel and behavior of individual charts, all you need is a working knowledge of Javascript. Their website is remarkably rich with customization scripts, plugins and API libraries for most applications.
If your company uses Unix based servers, may be a challenge to use since primary install package is Windows. Your mileage may vary with their scalability and governance architecture - for purists and traditionalists their approach is not "conventional". I think they have eschewed clustering for a different approach. Confirm if this works for you - especially if you expect a growth in volume/users/complexity. Fidelity of report export format and scheduled report emailing need some polish. I hear the newer versions have fixed these issues. If these are important to you, check first. Definitions of Enterprise Class vary.
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
SiSense allowed me to have the flexibility to have an internal and external portal easily
Reviewed on 08/05/2018
I am able to scale easily
Pros
The software enabled us to have the ability to be flexible enough to meet the needs of my external and internal customers. The amount of data that can be available to the end user, the ability to drill down and be notified of changes is incredible. The beauty of this functionality is the end user has visual dashboards to run "queries" and then download all the data from the results easily.
Additionally, we needed the security it provides to keep data from being "mixed" between customers. The structure of the system allows for global changes and the ability to modify customers dashboards in a singular location.
Cons
It is not a data warehouse. While there is an incredible amount of data available it is not a data warehouse and you cannot do ad-hoc queries on data residing in the application.
- Industry: Telecommunications
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Customer review of Sisense
Reviewed on 09/03/2017
We purchased the Sisense Dashboard application about 8 months. My company provides Broadband Service Assurance Solutions to companies all over the world. The product and services provided in many ways are customized to a particular market based on their specific needs and network. However one common theme in all markets is improving testability which is measuring the accuracy at which measurements and analysis are performed. The Sisense Dashboard application was chosen as it provides a comprehensive set of tools allowing implementation of customer specific dashboards in a short period of time. The people at Sisense are extremely knowledgeable about their product and are always willing to assist. I have had the pleasure to work with many individuals within Sisense and have many productive meeting and conversations with Alex Rich, the Tollgrade Customer Success Manager.
Pros
There are so many options and capabilities with the dashboard application that I see over time being able to enhance what I deliver to the different markets. This is important to keeping customers engaged.
Cons
Customer service trouble tracking is sometimes difficult to keep up with; tickets are closed before having an opportunity to look at suggested resolution.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Best BI tool, but lackluster customer service
Reviewed on 06/08/2021
Pros
Really good dashboards and widgets. Allows Geo-spatial widgets and charts
Cons
The customer service is none. They do not have a number despite being one of the more expensive BI tools.
Alternatives Considered
Tableau-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
Advanced Product Capable of Running Big or Small. Quickly Scalable. Fast.
Reviewed on 04/02/2016
I had first introduced SiSense to a Midwest business in Ohio. It is a nice sized firm focused on Revenue Cycle Management for Radiology Practices across all 50 States in desperate need of modernizing both the look and feel of their current set-up, as well as the functionality. While knowing reporting upgrades were necessary, I knew that whatever the choice, I needed to be absolutely precise when replacing the old with the new. I also knew that we needed to run both systems in parallel to implement safely and smartly. All of these items were communicated to every vendor during the vetting process and for nearly a whole quarter- It was the incumbent verses the likes of SiSense, Tableau, Domo and others.
Ultimately, I chose SiSense based not only on the product's flexibility, but the company's "All-Hands-On-Deck" approach to understanding our business prior to telling us that it would do things that it couldn't. From the pre-contract "sales funnel" to the on boarding staff's attentiveness, there was patience and willingness to help us learn and embrace all feature sets helpful to the business.
In the end, I would and will use SiSense over and over again. For small to medium size businesses, the product is pretty straight forward using a quantitative and tenured employee or two. For larger, more complex installations, I do recommend having a web/app/dev type of staff member available during the initial build process, which is what I ultimately did, but ONLY due to the complexity of the metrics needed to run this particular business. Today, the product continues to take on new shapes and forms, especially as ad-hoc requests encourage reporting in ways deemed previously unattainable to this company.
Finally, with the continual attention to detail that SiSense provides to its clients, even during their own growth, I will gladly use and recommend this product for large, medium or small implementations across the foreseeable future.

- Industry: Design
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The flexibility of custom software
Reviewed on 02/08/2018
Pros
Their assistance individuals are effective, expert, knowledgable, and simply great individuals. There have actually been obstacles as we press the limitations of performance, however assistance from both the sisense assistance and the sisense neighborhood individuals has actually enabled us to press through those obstacles. Sisense has a important and exceptionally helpful item today, and I eagerly anticipate seeing the item roadmap concerned truth.
Cons
The mobile experience isn't really almost as abundant as I 'd like. I don`t like the limitations in the elasticube environment to apply DAX functions.
- Industry: Financial Services Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
BI with multiple sources, easy to implement
Reviewed on 01/12/2017
Pros
it connects to lots of different sources ( Salesfroce, adwords, facebook, analytics and more), and it gives you the possibility to work on them while you're importing them in the "elasticubes", using also SQL if you need something more
It has the best support team that I got in touch as a customer, every time I'm really amazed at their answers and how deep they are willing to go to solve your problems
Cons
It' s still less used than some of its competitors, so there are less user forums to ask and to browse to understand all of its possibilities
- Industry: Marketing & Advertising
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Sisense is really good, but has its limitations
Reviewed on 06/12/2019
Sisense is a fantastic tool that rivals just about any other name in the game.
Pros
The concept is fantastic. Ecubes are an awesome way to assemble data models and use them. The permissions are very powerful and granular. Plugins help further extend capabilities. The ability to integrate in multiple ways was a game-changer for us.
Cons
Even on elite-level hardware, there can be some odd latency issues depending on how your data models are structured. There are some technical challenges to the pure Javascript embed model.
- Industry: Gambling & Casinos
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
BI tool review
Reviewed on 15/07/2019
Very positive, it responds to our basic BI requirements. Customer support is very helpful and responsive
Pros
Ease of use, flexibility, open framework (you get a basic offer which you can customize as you go), backend technology is very powerful.
Cons
Very basic UI and out of the box visualization features, Elasticube is an outdated tool, no support for languages other than an old SQL version with limited functions supported.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
As a member of the BI team i work daily with Sisense develop Dashboards, build and modify...
Reviewed on 26/12/2017
Quick and high-quality information on my data
Pros
Easy to use (for end-user and administrators), intuitive, easy to setup, good looking and feeling design, a lot of useful features.
For new costumers, really easy to setup and to get quick and high quality insights about your data.
Cons
Version updates doesn't go "smoothly" most of the times and most updates are inconsistent between the test and the prod environment. Random bugs and problems. A lot of times the program is working slowly. Long build times.
- Industry: Philanthropy
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Awesome BI Tool
Reviewed on 01/05/2018
Pros
Very User friendly interface, easy to get started and the training tutorials are extremely helpful in getting you familiar with the elasticube environment. You can build a working dashboard in minutes as long as your data is normalized. It can analyze large amounts of data very quickly and present the findings in a number simple and easy to understand views. The filters are also very easy to adjust and implement. Overall it was a pleasant experience creating dashboards using Sisense and the Customer service team was very helpful in answering any questions we had.
Cons
Very Important to ensure that your data is normalized before building the cube or dashboard. This is more of a basic requirement than a con, but is necessary for successful data aggregation.
- Industry: Law Practice
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Rapid BI Implementation, Easy and Deep Customization's, Happy Stakeholders
Reviewed on 09/05/2018
Time saver
Pros
Sisense really has a nice feature set that is quick and easy to mold to our business. We found that once we have data available in Sisense our users would keep asking for more and this was easily accomplished as opposed to previous BI tools we used. Overall we love making dashboards quick and easy with Sisense. It has freed up a lot of time that allowed us focus on our core business metrics.
Cons
If there was a weakness it would be in the very thing that gives it strength, Customizations. We rely heavily on customizations either directly from the vast library of supported plugins or from a very mature on your own customer marketplace and that is a great option but we would like to see more of the widgets taking on more features directly out of the box.

- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Reporting Freedom
Reviewed on 02/02/2018
Moving reporting from Analytics to users, automation of management reporting, greater insight into the business performance
Pros
Ability to connect multiple data sources, great tools for data enrichment and user administration.
SiSense has infinite capacity to facilitate future developments, user friendly, very intuitive interface.
Cons
There is nothing that I could say that I like least of this software, it is very cutting edge and continue improving with every version.