UKG Ready Reviews

I am addressing the issue of digitizing and automating human resources procedures. When I first joined the firm, there was some resistance to adopting "the cloud." With my increasing use of UKG, I am facilitating faster data access and a more fluid technological experience for everyone.

It has been very easy and organized. A lot better than other apps that I've had to use in the past.

Although there is nothing redeeming about the UKG Ready platform, the customer service and technical help are the worst parts of the experience. If you need help with any given issue, there is no way to get help from someone by calling or emailing, all you can do is create a service request ticket and you may get a call back within a few days. Often times, rather than help you they tell you to visit their Community site and tell you to scour through hundreds of threads to find the help you need from other users.

The implementation process was a nightmare and many of the functions we needed implemented were not completed or they were left half-done. After using the platform for a year we offered to pay UKG additional fees to implement two specific functions we desperately needed (onboarding and recruiting). I followed up with our account manager on a weekly basis asking for a quote, she consistently gave me the run-around, stating she was working with her sales team on it. After two months, she finally provided a quote, but not what for I asked, rather, it was a quote for UKG to do a complete analysis of their platform to determine what we need.

Upon making a change to one of our vendors it was necessary to create a new file feed with UKG. It took UKG 30 days to respond to our request for a new file feed. Once we were finally assigned a project manager he stated that we can expect it to take 5 business for him to respond to any calls or emails during the process.

These are just a few examples of the horror it is to deal with UKG. They are the worst company I have ever had the displeasure of working with. We have been used as references for UKG and we have told each company to run away as fast as they can and we will continue to do so.

I love being able to view payroll, schedules, compliance, and of course, new candidates!

Pretty horrible with one exception. We LOVED our implementation specialist, Ivy Miranda. However the "Solutions Consultant" was a pompous ass when we ran into problems and the Relationship Manager was not of much help.

I like that UKG offers different services including clock in and timesheet. I dislike that when I punch in or out, it does not say that I am punched in or out. Something as simple as "You are punched in" or "You are punched out" would be soooooo helpful.

Great absence tracking and performance.

Ummm it's setup so that you finish your task quickly

It is a convenient solution for talent acquisition and management.It is a reliable platform for employees compensation management.

I love the software, I used while working at a call center, it’s not the easiest site to use but once you play around with it for a bit, you get the hang of it. I loved being able to access all my paystubs & direct deposit information in one place.

It’s good. Easy to use and if I need any extra help the support is amazing

Its very easy to use check the dates for vacation, pay, all other info easily.

Wouldn't change anything! It has simplified and streamlined all our processes into an easy to use system.

Love this app and will recommend it to other companies.

Happy with the system and easy to use for most of the features

Overall, very pleased compared to the system we previously used

Using this only manages my timesheet and attendance and leaves.

We have used this for many years and have never had any issues or bad experiences with the program.