UKG Ready Reviews

Our team likes that you can use this app on your phone, with the location services. Allowing us to clock in and out on the go and not in front of the computer

The least thing is that sometimes is takes a second for items to be updated, even after you refresh or log back out

There was some level of customizing available.

It was not a software designed for an organization like mine, a park district. In our organization, most employees work in more than one role at all times. Kronos could only keep general record of one job with one pay rate to each employee (we did not have the Payroll portion of Kronos). Some notifications that we needed were not available. Creating forms from scratch was difficult. Webinars were very long (3 Hours). Kronos was not as customizable for us as we had hoped. many things that we wanted to do with the system were not possible. Applicants had a hard time applying through the software. I had constant issues with log-ins.

I love the Software & how customizable it is, however more importantly I love the software support. The Support team is the best II have ever had the pleasure to work with & very knowledgeable of the entire platform (UKG Ready is ours)

Sometimes the "look & feel" updates confuse our clients & cause a boat load of calls when an update happens. It is too time consuming to make \a standard operating procedure on the updates because they happen so frequently. It would be awesome if UKG could release a "Guide" on the new look & feel so we can pass along to our clients when an update happens

Workforce Ready is a very robust time and labor application that can integrate seamlessly with your payroll solution. The granular configuration options allow the administrator and/or implementation team to set up their timekeeping solution according to their individual needs. Moreover, by mixing and matching profiles within the different areas of configuration, one can fine tune options by departments or individual employees if necessary.

Perhaps it is unavoidable but with the extreme level of flexibility comes also an extensive admin interface that could take a good amount of time to fully grasp. An administrators with years of experience could easily expect to still be learning new and better ways to complete tasks.

The termination process is less steps than it was in Kronos Workforce Central

Using WFR is like taking a trip back in time. The functionality of the system is very clunky, and resembles the old dos systems. There is no room to customize to fit our company needs. We were told that this system would free up our team to do other projects, if anything it has increased the time needed to preform. The date sensitivity is very annoying, when we make changes we should be able to enter them with an effective date, but the system uses the date we are entering the employee changes as the effective date.

During implementation, we were constantly told 'the system does not do that', or 'that can't be done'. Out implementation process was terrible, and we still don't have everything working. Moving from one Kronos product to another should have been seamless, it was anything but seamless. The implementation team should have been able to look at our company in Central and recreate in Ready, without us having to provide everything for them. This was the worst implementation I have ever gone through, it was worse that SAP, which is very sad.

I could go on and on, but I won't. I have a spreadsheet comparing Kronos Workforce Central to Kronos Workforce Ready, if you would like to see it I can provide for you.

Recruiting and Onboarding have made our hiring process much easier.

It is not user friendly from the employee side or the administrator side.

I believe most of the program is very user friendly. I like that everything is tied into the system, payroll, HR, TLM and applicant tracking. There is a lot more that we can utilize that we are not using yet. I like the audit trail feature so I can tell what the employee is doing so I can help teach them the correct way. I like the Favorites option that I just found out how to use that about a month or so ago.

At the time of our purchase, the fire department purchased Telestaff scheduling product that we were told could talk to our payroll system and send information over to Kronos and land on the firefighters timesheet. We have been in implementation for this particular item for almost 2 years now.
I do not particularly like the benefit selection process. I think it is very difficult to read the confirmation page, it does not show the dependents without having to reopen it. It is very confusing when selecting dependents and spouses for a plan. I feel it used to be so much easier to maneuver and read your decisions but now it has added another 10 minutes to the process because you are constantly going back to see if your dependents are selected. I am NOT looking forward to open enrollment this year at all.

We have been with Kronos family since around 2000. In 2015 we transition from Kronos Central to Kronos Workforce Ready. During the time with Workforce Ready, I enjoy how they are constantly changing and updating to stay up on current trends. The best part is that with all the changes, we are able to update and move to the new functions without any issues. If there is something we are not sure of, a request for support is available with a knowledgably support tech to help us get to the next level. Kronos Workforce Ready is able to keep us up to date with the latest technology trends and required reporting. Creating reports and pulling information has never been easier. Basically I have found that whatever I think of, Kronos can do it.

We were one of the first jumping on board with Kronos Workforce Ready in 2014 when things really started taking off for this program. So our implementation was a little stressful, but Kronos listen to us and has worked hard to resolve the early implementation issues. Support has improved and it is more than support when they are called they are full of suggestions to help improve processes that are used.

PEOPLE! Software is available and mostly similar - we have a lot of choices in HRIS/Payroll systems, so how you treat your customers is the most important factor in being better. Kronos has this in spades!!

Benefit plan set up isn't ideal - I need to be able to put in an effective date AND an enrollment date, as they are not the same thing. If my employees don't elect their benefits before the "waiting period" the "New Enrollment" radio button disappears. An employee's waiting period and eligibility dates do not match their election period. I'd like the opportunity to select the different options.

1. All in one product that including ATS, HR, payroll, benefits, ACA and reporting.
2. One system, one number for customer support, one community (great customer portal), one company you are working with.
3. Employee Self Service is great! You can grant as much or as little access as you would like to complete actions, access data, benefit enrollment, etc.
4. Kronos Team willingness to set up the system the way you need to in order to accomplish business needs.

1. The system is very particular in the way you set up. Ensure you have a good application consultant that understands what your company needs and how they will set this up in your environment. Also, if you chose to bring WFC into the mix, you are dealing with two systems and not one and there is a whole other level of set up you need to consider.
2. No development site. Everything is conducted in live site.
3. Recruitment and onboarding (checklists in general) need to be more flexible. Kronos is working on this and is on road map. We look forward to some improvements.
4. Training in product and training material needs some more work. There is a noticeable difference in training presentation vs. other products (i.e. WFC learning portal vs. WFR offerings). Also, you really will need someone dedicated to learn and understand WFR, as it is very layered.
5. There is not current API offerings, only flat files every 15 minutes can come out of WFR. Kronos is working on adding this capability in near future.

It is a user friendly system. Easy reports are easy to customize.

Implementation is awful. They do not send any reps on site to help with implementation. Reports that require Kronos assistance take forever to receive. One took over 6 months to get.

User friendly if it is set up properly and the use for our team members.

Customer Service from our contact [SENSITIVE CONTENT HIDDEN] and Everything benefits was and is disappointing when it came to our open enrollment.

Easy to click on fields desired to report on

A participant's information does not show up all on one line. Making it difficult to use in Excel.
The PTO request is not intuitive and I waste time doing a request. This should be a much simpler process as all employees do these.
I don't like the report resetting all the time while I am using it. Should stay where I was at.
Better Dep[t tools, like Pay History should be a canned report.
Should be able to go back and pull pay rates and headcount by specifying date, so system would have to know what pay rate was in effect at date selected.

We have a wide variety of pay codes and rules. We have built in overtime, shift differentials, Differentials for field training, etc. I have worked with other software programs and Workforce Ready is a program that has been extremely accurate for time keeping. Workforce is one of the best software programs I have worked on for payroll. It is easy to use and understand.

The only issue I have encountered is when I have employees with multiple codes that fall on a holiday. An example would be: Patrol Officer, who is an FTO while working a holiday. Some hours just don't move over to payroll. However I understand the problem because we are "over-loading" the program with multiple codes.

Kronos WFR is highly customizable to allow for easy reporting and data tracking.

Some of the back end set up is not self explanatory and often requires outreach to the Kronos Global Support team for guidance. However, KGS is always very helpful in finding solutions to any problems encountered.

We like the ability to easily see the entire team's time on a dashboard that can be customized to our individual preferences. The ability to approve time sheets for multiple employees easily and quickly is also a highlight of the product. The reporting function is easy to customize reports as needed and share them with others.

The only con that really has impacted us has been the inconsistent performance. It has been inconvenient because the system has been non-functional on the days we are trying to close out time tracking to process our payroll. This happened consistently for 4 payrolls over an 8 week period. While there were many people at Kronos working on the problem, it never seemed to have the root cause handled so it would not continue to occur.

Web based so I can access anywhere/anytime, user friendly, good report options, strong security, better payroll functioning capabilities than our previous system.

Repeat logins, requiring some info to perform certain functions but it's not required when setting up an employee, double entry on different screens, does not give a warning that an employee is not going to get a check when performing payroll, turns off benefit automatically without warning when an employee's hours drop below a certain point.

I love how all of the different aspects of human resources is woven into one system in a comprehensive and easy to use system, once you know how to utilize it properly.

Quite a number of our employees are not so tech-savvy and have a hard time with all of the different steps it takes to do simple tasks e.i. logging in or correcting their time...

I appreciate the ease of use from an administrator standpoint. Reports are easy to design and build. Makes my day easy. The ability to pull up an employee and find everything in one spot is useful as well. The payroll process is simple to use.

Not so much the software but I currently do not have a direct line to my representative. I either make a call and leave a message or send an e-mail and wait for a response.

It saves the previous selections for the time-card rows, which makes it easier to enter time from one time period to the next. Also, it's Java-based and can, ostensibly, run on any platform.

1. EITHER the columns should auto-size to the larger of the field size and header size and not be sized equally to fit on the display area on the monitor OR it should "remember" the user's preferences when it comes to column size.
2. The pop-up windows (e.g. when looking up "Transfer"/project, entering start/end dates for reports) should open on the *same* screen where the "parent" window is. Having it display on the "left-most" display is, frankly, a PIA.
3. The date format in the headers should be time-zone specific (e.g. mm/dd for US/CAN and dd/mm for EU)
4. The list of values for the "Transfer"/project column that pops up when the mouse pointer is placed in that field should not display right away (maybe add a bit of a delay); this would allow users to copy the current value if needed.
5. There should be a more user-friendly way of exporting the data for any time frame (say, into Excel) that makes it easier to manipulate the exported data (e.g. pivot tables, aggregate functions, etc.) the current UI does not provide this capability and the "report" is practically unusable.
6. The tool does not function in Chrome and repeatedly asks for Java to be installed (which it already is). Likely means that the tool needs to find the JAVA_HOME environment variable and use that to run.

I like the core of the product line, the Time and Attendance module. It is easy to use and the self service is easy for employees to understand. Our consulting team doing the implementation has been great to work with.

Customer Service with this product has been huge disappointment. Tech Support has been even worse. And don't plan to get a response on anything unless you contact them with a follow-up.

It is user friendly for the users. It is very customizable. Offers many functions and services in one system.

Sometimes it is too customizable, it would be nice to have an easier way to find columns to pull into a report that fit the needs of our organization.

It would be nice to easier customize columns or template reports to condense information pulled into the report.

Kronos is very simplified for users. At our company we use it to "punch" in and out using it as a virtual timeclock. It's quick and relays your times punched via a summary screen. It makes it easy to keep track of used and unused vacation days and sick time.

There isn't really anything I've come across that I didn't like about this software. If I was pressed to pick one thing, I would say that I would like to see the day's total number of hours worked displayed by the minute so I can see if I've worked a full eight hours and can punch out early instead of having to do the math in my head.

The Workforce Ready system is extremely user friendly and easy to run canned or custom reports.

It would be helpful to have a feature in the software when an employee misses an in or out punch, that would highlight the error for the Manager as necessary to fix prior to the end of the payroll week.

It's awesome! Super user friendly and simple. can be very customizable to your company. The comp I worked for before this had Kronos and it looked and worked differently than the company I am at now, which shows how customizable it is. Great time and attendance program that can be made exactly how you need it based off your companies needs

It has gone down a couple times now on the day supervisors need to approve timecards which was very inconvenient but they do keep you updated the whole time on when they are fixing it