Geckoboard Reviews

I believe the best aspect of the app is the in-browser chat support. I've received so much support and suggestions and advice from them that I've never experienced such prompt and helpful customer support before with any app. I've been asked to check out new features in a demo, too, which was wonderful - after a few months, the features in the demo were added to the app itself.

I feel like there is a good reason to reach out to the customer support team and ask for features, as they seem open to them - this is not a company run by shark-like salesmen/saleswomen, but a developer-led company - where things that are difficult to do are eventually made easier to accomplish, and so on.

I've received such stellar customer support from people and all others that I'm really quite awed. You're doing very, very well.

I know Geckoboard will keep on becoming a better app, little by little, and that is a good feeling to have.

There are limitations to Geckoboard - I might not always be able to find a solution that suits me the best way - there are always some ways to improve the workflow - but the way the customer support listens to use and implements features or provides help pretty much negates any cons I might have with it.
One thing maybe is that I'm not able to "park" a dashboard so that it's settings are kept safe even though I have downgraded from two dashboards to one dashboard.

And another is that there is no way to select multiple objects and copy them to another dashboard quickly.

But my experience overall has been that if I ask for something, and it's not there, it might get implemented in the future.

Another thing is that I was getting errors from MixPanel, but was not able to see what the error was - this is another thing that can be improved from Geckoboard aspect, it's not a con it's just a missing feature that could be implemented in the future.

It's really easy for us to project those key metrics that run our business. We are by no means tech guys and it's the spearhead data that helps managers continually improve

On the roadmap but duplicating dashboards would have been helpful early days. Some of the widget creation is a bit repetitive especially of data moves in an excel spreadsheet. Minor moan! For us as well we could do with a data connection to Zoho.

Geckoboard is one of the many data analysis platforms that are revolutionizing the way we look at data. Thanks to its interface, its features and its incredible customer support

just the subscription price which is a bit expensive I think

I can show my operational data to my team members and users in almost real time.
It was great to show the unshipped orders, orders with problems and so on.
customization was not that hard on basic data reporting.

Sudden price increases which just happened for us.
Data connectors are limited , they add new ones but not useful for us.
they got rid of the iphone app too which was a big disappointment.
refreshing takes a long time specially if you use salesforce reports/data.
Text on tiles is very small, not the best solution if you want to show the numbers on large TVs. You can make the text Bold but that's pretty much it. We used our dashboard TV within 15ft away from our desk, so it was OK when we were sitting right Infront of TVs.

Visual allows the company to see love data and company movements.

Images are a little complicated to add and needs custom built creatives. Would be amazing if there were pre built templates to connect and simply add a photo etc.

Geckoboard creates a place that anyone from within our company, can review all our company metrics we regard as important. Making things very transparent for any employee.

Deployment and adding components is really easy, integrating with almost all of our tech stack which makes Geckoboard the one place where we get to view metrics, which are usually spread across various platforms.

I don't have many con's to mention, but if there was one it would be great to be able to change the color of each component.

I love how easy and quick it was to integrate with our existing platforms and CRM
The support is second to none. I have always found it pleasent and informative when reaching out to the team.

I think some additional customization options that allow further digging into specific data but it's not hard to work around it and the dashboards allow plenty of room.

I can show to the people involved how we are and what we need to improve and take decisions

Limited tools to edit dashboards. Any new feature to add or change needs to be discussed with someone within Geckoboard

Easy to use, good customer service and easy to set up.

Its a bit expensive, some integrations are limited, mainly by API limitation

like the UI, ability to integrate w variety of sources. Customer support is awesome - v quick and detailed replies whenever I've had a question Even w cons, way better and quicker than trying to do this all in a spreadsheet or hooking up to a more advanced BI tool more meant for data analysis

Some integrations a little clunky/inflexible still, lots of clicks required. Wish you could make dashboards a bit bigger (even though like having some limitation)

- Out of the box integration with some of the most popular systems out there (almost 70 as of now).
- Ease of use to setup the dashboards. Basically point and click.
- Beautiful widgets that make looking at a dashboard enjoyable (if seen some things out there that give you nightmares when you look at them).
- Advanced options that allow integrations with your own in house systems via simple JSON pushes or pulls.
- Easy to setup rotation between different dashboards (they call them loops).
- Excellent customer service.

- I think that it's gotten a bit pricey (we signed up early on so we have a better price) for newer companies to jump onboard.
- The documentation can be improved. Sometimes you add a Widget but you don't really know what parameters are used to pull the data behind the scenes.
- Need to have more granular options in times between loops. Currently offer 10s, 20s, 30s, 1 min, 5 min. Should have an option to setup X minutes (or at least every minute for the first 10 minutes).

The reason why we decided to implement Geckoboard was due to the difficulties we were facing to share all data with all employees. Geckoboard has helped our business in keeping all employees up to data with all latest data from all employees. The software is very user friendly and one does not need to be very knowledgeable on software operating. Dashboard can be adjusted to your needs which is very effective.

The only small issues faced were some error pop-ups which we encountered during the first few months of the implementation but it has now been a while since such an error popped up so it might have been resolved.

Geckoboard is very easy to use, with an overwhelming number of sources to choose from. We use it daily in our team, not only for work-related purposes but also for fun, sharing pictures and gifs. We have a tradition of "decorating" the dashboard with a tree and lights during Christmas. The majority of our widgets are Zendesk related - from solved tickets per person to a total number of solved tickets, etc. We also manage our holidays, check the latest company Tweets and news.

To be completely transparent - we're not really into the new, updated design. It's clean and modern but we prefer to stick with the old version for now.

Definitely how the dashboards look. The information can be seen in a compelling way, which is super important considering that sometimes you need to communicate hard to understand KPIs. Dashboards are easy to create and deploy, there are some very pretty prebuilt ones.
Another positive thing is how the Geckoboard Team constantly adds new data sources to increase compatibility.

When I was using it, the integration with Google Analytics was relatively limited, unfortunately, I needed to add a calculated metric on the dashboard and Geckoboard didn't allow me to do it.

The ease of use, quick configuration possible

Constantly running out of space and keep deleting widgets to gain some space. I don't like that the deleted elements aren't stored anymore. I'd like to come back to widgets I created in the past. We could also do with quicker screen refreshing - a 30-second window in a busy contact centre is way too long. The Dashboard loops are loading way too long so we had to resign from using it. Gecko should invest in its own server space for images, videos, and GIFs updates.

As a Customer Support lead, Geckoboard has helped me keep an eye on our metrics and quickly recognize when things are going well or not great. Their integration with Slack is life-changing! It helps us make sure were are on track with our OKRs. Our Geckoboard dashboards are a huge part of our daily life. I can't recommend it enough!!

Also, their support team is STELLAR! ⭐️

I feel like there are some small quality of live features that are missing, but nothing that's a deal breaker.

Even for people who don't like to look at data, the user interface is appealing to the eye. It is an excellent choice if you are looking for a high-level data-sharing platform for small to medium-sized businesses or corporations to meet your needs. The greater the number of miles that separate each team, the better. Smaller organizations, as well as those that don't need to explain complicated data to people who aren't familiar with the data source, would be less suitable candidates for this solution.

Outside of presenting goals, this tool doesn't have a whole lot of other uses. In addition, there are not a lot of options available to choose from when it comes to the graphics themselves. In addition to the point at which the website initially loads or when you accomplish a particular goal, I'd like for some of them to have an animated component.

Geckoboard is very easy to use and get set up. If you have basic knowledge of data, you will be able to get metrics and dashboards created easily. They also have a wide variety of prebuilt dashboards. The metrics looks great and getting them up on a TV can have a huge impact on team performance.

There aren't many options for working with your data but that's to be expected here. You really need to have your data in the format you want it displayed before you bring in into Geckoboard.

I find Gekoboard so easy to use and navigate too. I particularly like the customisation element as it allows me to tailor my boards to my exact specification.

There are some merging of data points that I would like to see available but have discussed these with Gekoboard and they already have these in the pipline which was music to my ears.

Geckoboard was amazingly easy and fast to setup. We've had monitors in our office for years, but never fully utilized them. Geckoboard provided a very easy and fast way to get our data set up. It pulls from the other softwares we're using (Hubspot, Zendesk, Google Doc, etc.) and displays the information in a great format.

You're limited to pre-determined fields of data that you an display without much editing (e.g. you can only display data points that Geckoboard has set up). The ability to edit what is being displayed is also limited, depending on the data point. I've also had an issue with knowing the timeframe of the data. For example, we display the % of inbound support calls answered under 40 seconds. I'm unable to define the date/time range (7 AM - 7 PM, last 24-hours, etc.)

Geckoboard has a variety of really nice integrations with third party products. Most SaaS solutions you would be interested in tracking have integrations which makes it pretty easy to get going with displaying relevant metrics. The website interface is also pretty easy to use and you can get a dashboard together pretty quickly.

The interface for getting custom metrics uploaded could be a bit easier to use but overall it is a good solution and not bad to get started with it!

Geckoboard is super easy to use. Thanks to its integration with several APIs, it is an extremely powerful SAAS software that can really help any business gain a deeper understanding of their business in only. few steps - be it through website performance and analytics tools, through to sales tracking with visual summaries. This is now the second company I've introduced Geckoboard to and I could not be happier!

I think the fact that spreadsheets lose their formatting in the integration process can be problematic and confusing for the user at first. The spreadsheets are definitely harder to navigate when you are setting up the cells Geckoboard needs to be navigating somewhere. Also a better Instagram connection is needed, although I understand that is down to Meta.

Geckoboard makes it really easy to publish your team's KPI's, and make them visible to the entire team or company. It connects to the tools we use everyday, and requires very little setup.

It is a great solution for quick deployment. However, you don't have as much control over the metrics and how they are displayed. You can write custom integrations if needed, however if you require a lot of customization it might be better to build something in-house.

Integration with the existing software stack was dead easy, We needed a way of sharing dashboards across our multi-national teams and Geckoboard did just that!

Some elements of the existing integrations could be expanded. for example, the Hubspot integration is geared toward sales KPIs rather than Service. The font size on the dashboard is a default size, be great if you could change this

Easy or implementation and use. Once its set up you can forget about it. It will run itself

It was easy to integrate. You will be fine if you have basic/intermediate computer skills.