Targetprocess Reviews

TargetProcess is the main managing tool at TecSinapse. There we have the roadmaps for all our portfolio (more than 30 software products), all our 5 product squads, Devops team, QA and etc. It is complete and very flexible. I surely recommend it.

To use it effectively you essentially have to build your own tracker on top of it. Next to unless out of the box.

It's very powerful and we use it to track everything; but no one's "happy" to use it.

As a company with 3 agile dev teams, we can configure workflows just as we need. TP models an agile workflow, so you don't have to set up everything from scratch. On the other hand, those workflows are still well configurable. Self-service dashboards with templates are much appreciated by our employees.

Before Targetprocess we tried several other platforms; trello didn't have enough structure to be able to track software feature requests from start to finish effectively, Pivotal Tracker wasn't flexible enough and wasn't easily able to track other components of scrum outside the sprint itself.

I've been using Target Process (TP) for more than a year now and before that I've used a bunch of other tools (Trello, Jira, Basecamp) and I can say with confidence that TP blows them all out of the water. It's more visual, comprehensive, configurable, easier to navigate, responsive and welcoming than any other software by far. I've written about that before here https://goo.gl/X0MdQW

One thing that I would like to add with the benefit of the time is that TP does not stop - we regularly see new updates, bug fixes and useful features added to the mix, while less successful features get removed. Plus, their support reaches out to customers proactively and tries to understand what makes the application useful for your specific case. So all around a great choice for project management.

Best project management and test management tool.

Our web agency has been in existence for almost 20 years - and over that period we have attempted to manage projects effectively for a variety of stakeholders using a huge variety of tools and approaches. Our biggest challenge has always been to find a tool that can manage a very small piece of client work up right up to a 250K complex project - and keep team members, heads of competency, management and directors informed and empowered to make critical decisions where needed - hence the reference to the holy grail!

As our agency grew over the years and our numbers increased, the diversity of projects and services also increased, and hence we found ourselves out growing our previous project management solutions, or found the administration of these far too time consuming - until we found Target Process.

We were attracted to the agile principles of this solution (as we were looking to move our own processes towards agile where appropriate) and also the flexibility that was afforded by adoption of this solution.

We have been using TPOD for over 6 years - and have been incredibly impressed by the constant evolution and enhancements provided month on month, plus their enthusiastic and professional engagement with their customers. The customer/technical support is first class - and we constantly recommend this solution to our clients for their own project management requirements.

I am sure that Target Process will continue to evolve and improve - and look forward to many more years involved with this solution - which is at the very heart of our business.

Our organization creates safety critical systems and software and has to comply to EC regulations and guidelines with rigid objectives for software safety assurance. Targetprocess help's us with planning and following work through as an visual aid. Our customers are directed to the help desk provided and use of the email integration which aids to the need to record and trace all requests down to a detail task. The ability to tailor Targetprocess to our software development process to meet rigid software assurance level objectives is an advantage and helps with streamlining the daily work. Our organization is ISO 9001 certified and we use Targetprocess to accommodate necessary functions as Suggestions and Improvements, Internal Audits, Review and Audit Checklists, Purchase Orders, Billing process, and HR process which makes Targetprocess more than just a project management tool. The plugins and integration possibilities are of huge advantage and we have used many. Currently we are integrating time-registration to our accounting system to eliminate double registration and our engineers can't wait for that improvement. When needing answers to possibilities or other support the online chat with Targetprocess support is excellent and also that you can file a suggestion and democratic vote will help your suggestion to be realized.

History: We've been using target for some 3 years now.

Lets start off with some bad and the ugly:
One of the main issues we've encountered using TP is the inability to report "incidents" - core entity that should be available and recognized in a tool like this because it would allow clearer solving and tracking of issues and potential defects.
Secondly, the software itself is very complicated to learn so it can't be used efficiently right on the get go.
Thirdly, it is very unclear what this software is actually trying to be. It seems to appease all the crowds, IT, QA, Management, Business etc. and in all that it's become a jack of all trades but a master in none.

The good:
It's quite modular, and you can modify it to your demands, up to a degree. Customer support seems alright and you can see people are working on issues and are trying to expand the software as much as possible in the time given.
Thanks to the high customization features, software is able to adapt to your business and your way of working instead of you adapting to it, which is great.

Finishing thoughts:
All in all, when you start to give in too much to please everyone, you start to lose focus and start running into problems. Businesses start adapting the tool to themselves, and after a while, they adapt it wrongly, in some unnatural way that it's not supposed to be used at all. And that is a big issue that we've found.
This is a great software, but it either lacks additional features or it needs a firmer approach to using it.

Overall support has been responsive, and we have been using it for several years. However this past year we had 20 users on a separate product line switch to another product. Therefore we are about half the users on this system right now than we had before.

Target Process has helped our many development teams organize our projects while employing an agile work methodology. The ability to great programs and teams works well for our cross functional organization and the ability to create and limit different views to different groups of users allows us to keep the system simple and straight forward for the users. The functionality of the cards is great and the ability to switch from card views to waterfall type views helps for all of our different users. We would like to see the amount of object nesting to be increased (more layers within a project to nest objects) and the restrictions on certain objects lifted. The system could benefit from running faster whether that's cleaning up our views or improving the software. It would be great to employ rules that could hard code relationships to react certain ways so tracking dependencies if easier. Overall, great software and the support is great!

At first, I was rather overwhelmed to be honest. However, the more I use it, the more I appreciate the collaborative aspect and how, if handled properly, it helps making sure that we keep track of a variety of projects and tasks, to the minutest if details, if need be. I also appreciate the simplicity in terms of layout, it helps with maintaining focus, if this makes sense. Overall, I am glad we have it as an integral part of our admin department.

The beauty of TargetProcess is in its flexibility. When we started using TP we tweaked it all kinds to track our workflow the way we wanted. Over time our process has moved a bit more true to "pure" scrum and many of those customizations have gone away. We still have tweaks here and there to track extra info or to track things just how we like, but in general the tool is right on the money.

I've used Target Process at my last two companies, so when my current company was looking for a solution to upgrade to I didn't hesitate to recommend, and spearhead the initiative to bring it in place. Target process is awesome, but like every software product has it's bumps in the road from time to time; where I think Target Process really steps up is the customer support... when bad things happen they are right there ready and always more then eager to help.

It's a blank canvas at first, with a few processes and workflows ready to go. It took a dude at our company really considering our own process and customizing the workflow to fit that, and we were off and rolling. Swimlanes with the ability to drag items in and out, up and down. Tasks on stories with their own swimlanes. Communication and notification options that are easy to contol. TP is the hub of everything.

You want it done? Create a request. That's the way we do business and work, thanks to TargetProcess.

Bear in mind, it doesn't just happen automatically--you need an organizationally-minded individual or two to get the vision, learn the platform, and make it happen, but we've made this the hub of every operation at our company.

We tested a number of different project management systems (Trello, Basecamp, Jira software among others) before finally finding Target Process. Target Process had all of the features and the flexability we missed in the others. Its really simple to use for i.e. the developers who needs to focus on other things, and the PM can go as deep into the details as wanted. The only pms that has not had any complaints from any role (other systems have been great for ie the project manager and not the developer and vice versa). We have been using it for almost a year and we have never looked back. Really recommend it.

Maybe this sounds familiar to some people...
As a member of an IT organization we are offering cutting edge solutions to our company users, but our own tools are, lets say not so 'edgy'.
As the leader of a solution team, I was looking for a tool which can serve as a commonly used data repository and will replace the almighty Excel sheets.
With Targetprocess we handle now demand management, release planning, progress reporting and time backreporting for several software products. The system is easy to use and you do not need to be a very technical person to create your own views.
My stakeholders like Target Process, because they can see real time what is going on and I like it, because I do not have to provide so many progress reports as I needed to.
Another very good feature of Targetprocess is its flexibility. It enabled us to implement our whole process (5 involved teams, defined handover points) within the limits of standard customization which we could do ourselves.
We are still very satisfied with our decision and I would make the same decision again.

A bit of a threshold to get over in the start (hence only three stars for "Ease of Use"), but once that threshold is passed it is a really helpful and efficient tool. Very versatile and adaptable, which makes it easy to fit to your own business needs.
The SW has been a lifesaver when it comes to planning our internal and external releases.

I've haven't been in contact with Customer Support, nor do I have any idea of the price for the system - therefore I cannot really answer the last two points...

TargetProcess is a really great tool for planning and development! It's very flexible. In our company we have several projects. For some of them we use all the hierarchy "program/project/epic/feature/userstory/task/bug". For other projects we just use "project/userstory/bug" hierarchy. It's really easy to switch from one type to another. Also TP provides really powerful filters for your views and graphical reports.
A really nice feature that we implemented with TP - our internal people who do not work with TP directly (or don't have access to TP at all) but want to provide feedback to our SW can just write an e-mail to a specific address with their feedback description. It results in a TP entity "request" with propely assigned people, project, etc. Thus we 100% sure it appears on a proper view. Then the dev team with a click of a button converts it to a userstory/bug and implement. It works perfectly for us!

We have been using target process for several years on a rather large software project. We have roughly 30 members all using the software and it has been a delight to use. There are other solutions out there like Jira but TargetProcess has worked great for our needs. What sets TargetProcess apart from other solutions is their support. Anytime I have a question I have someone on live chat that can help me and every time their support has solved my questions.