NetSuite Reviews

Netsuite has a lot of potential when automating processes. It is a great ERP for big Companies or big startups.

There is not much literature about netsuite or learning material. Because of this, you are trapped with Consultants. Sometimes you might get lucky but sometimes no. I had both experienceThe ERP is complex to implement. It has become popular in the startup world but it´s complexity does not make it ideal for everyone. Yes. the potential is great but you really need to do a good research before jumping to implement this ERP

Ease of use, search bar/navigation throughout the platform, robust reporting.

Our Netsuite portal is not very customized to the way we utilize it, and it could be simplified by allowing for more customization throughout the implementation process. AP bill entry is not the best, although it is my understand Oracle is rolling out upgrades here in 23.1.

NS does what it is supposed to do. Permissions for expense approval are appropriate for the financial function.

NS is not the most intuitive of software and needs a refresh in its CX.

The ability to customize it and expand it.

Very complex and expensive. So basic items are missing that you get with other software.

Is one of the first Software as a Service with point and click features to make customer (and business process consultants) able to do a complete ERP implementation without coding.

NetSuite never approached a structured loclization accounting side and let local partners to localize dedicating major efforts to countries more profitable.

Service automation and management is so easy that I don't know what to say exactly. Payment is fast and secure. I really liked this tool

Honestly, I can't find any problems since we started using this tool in our company

It is able to store and manage all the company département and transactions.Easy to navigate in the system after setting.Support team available to learn users at different occupation and responsabilities. The software cand handle multiple businesses.

Need constant help of customer service for training and technical intervention, or new settings.

Netsuite is a highly capable and versatile software that can monitor and analyze every facet of a company. It comes equipped with a plethora of built-in reports, and you can also create your own customized reports.

The sole disadvantage is it's overwhelming quality of inclusions, which can cause confusion. While an individual can navigate the program to discover it's features, it is preferable to receive training on this extensive software, which may entail high costs.

NetSuite is a cloud-based business management software that provides a comprehensive solution for managing financials, operations, and customer relationships.With NetSuite, you can streamline your business processes, reduce IT costs, and increase productivity

NetSuite is a cloud-based software solution that empowers businesses to optimize their operations, accelerate growth, and drive innovation,With NetSuite, businesses can automate and streamline their financial, supply chain, and human resources processes to improve efficiency and productivity

Best CRM by Oracle and they have maintained their brand's standard. Although they offer other features with Netsuite but i was involved with CRM only and i am impressed with the feature they offer.

The charges they consider is too high and i feel this could be the main reason of grabbing less customer.

That it is cloud based. This helped me solve a lot of problems when I was not physically in my office. If I was sick, on vacation, or away from the office at night I could still answer questions. I didn't need to drive in and log into the software that was on the company server.

There is a lot to the system. While it can most likely do everything you need it to, there is also a learning curb that comes with it. Some of it can be self taught, while others can be covered via a youtube video. For other issues you need help on you would need to contact the customer service team. So basically the thing I liked least was that there is so much that sometimes it is hard to find what you need.

I really like the user-friendly appearance of NetSuite, especially compared to other older systems. I think the appearance makes NetSuite inviting and accessible. In general, the program is easy to learn, and NetSuite does multiple updates every year to add to the features.

There are times where it feels like features are inexplicably absent from NetSuite. Users have the ability to submit enhancement requests, but it can take years before these are implemented. Additionally, tech support can be hit and miss on providing effective solutions to problems.

Product is completely cloud based and easy to use. Updates to software are automatic and painless. Do not need an IT Staff to support it. We've been using for 8 years and haven't needed any dedicated full-time IT staff. Features are rich and it is highly customizable to meet your company's needs.

Owned by Oracle now. Cost keeps increasing.

They sold it really well and their sales team was very enthusiastic and engaging.

It is absolutely a nightmare to implement. It is way too complicated to function well. You need to be a developer to be able to do even the most basic augmentations. You might as well just build your own system from the ground up and save yourself the expensive NetSuite bill. The cost is huge and you can't make adjustments to licenses without long contracts. Despite their claims they don't know anything about integrating with other systems like Shopify via connectors like Celigo or FarApp. The integration team will not help you avoid even common pitfalls. The user interface is, despite their claims, woefully not intuitive or easy to use for average computer savvy individuals. You cannot easily make or adjust print or email templates and their WYSIWYG editor is garbage. The shipping component of it is far less powerful and customizable than many other shipping softwares like ShipStation. Their manufacturing processes are not customizable enough and don't account for realistic manufacturing challenges. You will absolutely end up doing way more steps for not much gain, making it very inefficient to operate. Their "support" is very limited and after you are past your support phase, help is non-existent unless your entire system is down. They are not appropriate at all for small to medium size businesses (despite their claims) and should only be used if you have an entire IT team that could probably just code a custom system for you anyway. Absolutely would not recommend!

I have implemented NetSuite at 2 companies, as well as participated in a redesign. In all cases, the ability to customize to unique business needs, far beyond something like Quickbooks or Microsoft Dynamics, is fantastic. I especially like the ability to connect nearly any software to NetSuite via bundles and APIs. We have integrated most of our softwares such as ADP, Salesforce, Databricks, etc. into NetSuite to form a tight web.

NetSuite is not particularly intuitive for first-time users, and I have seen many companies implement it incorrectly due to just not understanding what to do. Because it is so highly customizable, this can be a downside for companies that become fatigued by too many decisions and possibilities. A company desiring a complete out-of-the-box ERP may be better served elsewhere.

Easy to use for non-technical employees, robust.

It is slow, slow, slow to load and save forms.

NetSuite is an extremely powerful and inclusive package of applications that are extremely well-integrated.

For SMBs who've outgrown Quickbooks or other "smaller" accounting packages, it's a major improvement.

For manufacturing concerns looking to gain more traction and control over their processes, it is far beyond what lower-priced ERP systems provide. Again, it us a major improvement.

NetSuite is extremely extensible through external interfaces, 3rd party add-ons, internal scripting and through customizations.

Implemented correctly, it is relatively fast, and with its browser-based interface, there are no client issues and never any need for IT to upgrade a client version on every workstation because a new feature-set has been implemented.

It's CRM is adequate, useful, and given NetSuite's signature internal integration, it is easy to implement an effective lead-to-cash system.

The ecosystem also has multiple vendors who sell integration services, for example, there are a number of SalesForce to Netsuite integration partners who can (relatively) quickly connect the two systems. On the backside, the same is true of many popular shipping, warehouse management and other packages. Or, you can roll your own JSON connectivity.

NetSuite is not easily deployed, and requires expertise to get things mostly right the first time. They address this in their ecosystem by encouraging customers to work with NetSuite partners -- VAR firms that have undergone certifications -- to deploy the system.

There is a steep learning curve, even for system analysts familiar with other ERP, CRM and web commerce platforms.

There is a saying in the NetSuite community that is very true: "you can do anything with NetSuite, but it is going to cost you." Those costs may be development hours for internal developers, fees paid to partners, license costs for addons and integrations, etc. etc. Count on it with any major NS effort.

NetSuite is usually quite reliable, but it can and will "get slow" from time to time, and there are infrequent outages that can last a few minutes to an hour or more. These never come at a good time (is there ever a good time?) and getting information regarding status of repairs can be frustrating.

Free advice: vett your NetSuite partner carefully, and make sure that they can and will provide effective ongoing support. Some firms are better than others at this, and it is a good question to ask references before you hire anyone.

Plan on your implementation taking longer than you expect. This is true with most ERP implementations, NetSuite included.

Support from the company itself can be an exercise in frustration, but persistence and insistence can really help.

It is a great program for inventory management and order placement once you get through the learning curve, which is not very hard to learn. Their support team has been out standing in training us and helping us through the learning of this software.

There are some steps that could be made easier with some adjusting of the software. Once particular thing is when using the search box to find a particular inventory item, if it is a popular item it will pop up all of the quotes and conversations about that item first instead of the first thing on the list being the product itself. It just requires an extra step to get the inventory item to pop up first. You have to go back to the search box and put inv: before the inventory item and then it will be the only thing that pops up.

It's in the cloud and there are a lot of third party integrations that facilitate its usage and remedy some shortcomings.

This software is not easy to use. Creating a report or saved search takes an expert level knowledge to do and a lot of free time. Their how-tos and help guides are scattered and only show up non-relevant information. Access to a learning library requires purchasing licenses for each user at a cost of over 5 digits or more. First party add-on modules are NEVER fixed for bugs - things like sorting by name only sort the current page and not the entire population - report to NS and I hear crickets. DO NOT BUY FIRST PARTY MODULES - ONLY BUY THIRD PARTY MODULES THAT INTEGRATE WITH NETSUITE IF YOU MUST. Lastly, they will try to find a way to raise your price about 10% every year because they know the barriers to exit are too high.

I like how customizable NetSuite is. It's not great at any one thing, but really good a bunch of stuff. Whatever you need to tailor to your needs is possible.

The timeline for implementation. Supposedly they've improved on getting new customers live in a quicker fashion, but for my organization it took over 2 years.

NetSuite, a flexible and extensible platform, can meet the ERP needs of most businesses. It's an intriguing ecosystem in which multiple vendors perform some of the functions of NetSuite while being supported by NetSuite. Using the extensions provided, we were able to build a platform that works well for our organization.

There is a wealth of information available for people of all skill levels. Directly from the corporation, I've seen some of the best help resources I've ever seen. The application is simple to use and has a multitude of personalization options. Several improvements to the reporting capabilities have been made to make the Workbooks section more accessible to non-technical users.

NetSuite isn't the easiest program to use, but it isn't the most complex either if you want to use it. A big overhaul is needed in the presentation of data in reports, which appear and feel dated. Finally, NetSuite is a pain to use because of its clunky interface and shoddy design. NetSuite users should seek out other NetSuite users and learn from their experiences to avoid making the same mistakes.

I struggle to think of any Pros, Netsuite is not a very Customer focused company and things have got worse since it was acquired by Oracle

It's expensive for what you get
And when you realise that a lot of what you are paying for is really very poor and that you have to buy additional software/SAAS to make up for it's shortcomings, it is even more expensive
The annual renewal with Netsuite is an unpleasant and unnecessary fight every year
In June 2020, mid Covid and it's impact on business around the world, Netsuite is trying to increase it's prices by 8% !!! For what ? It still has the same old clunky "out of date" UI, very limited change is made in their annual updates - it remains very dated and Netsuite never address the key lack of functionality. Quite how Netsuite can claim to be a solution is beyond me !

The integration with several departments is very efficient, when you are handling projects inside a projectized enterprise, you need to integrate several departments with many people involved, with this tool, you can organize the work, to fill in each part the parth whom it concern to each one of the team.

In our case (operations department), we use the Location cost Module, and it is a very efficient module for us, we capture all the data collected on our site survey, and the module tell us, the cost, and all the infrastructure needed to build the project, and if something are missing in our stock, logistics and materials can be awarded of the material needed to buy, all by the same system; After this step, all the information is delivered to Sales Force to make the negotiation, and then make the things happens.

Sometimes, you have to take your time to into the needs of the projects to have the accurate information that you need. Sometimes, this process could be annoying, but it's worth it, you will save so much time and headache pills after all of this. And remember this system is very flexible.
Sometimes another cons for this tool is the speed, it runs slow, even when you have a high speed internet connection, so don´t be anxious or desperate when you are working on this tool.

Ease of use. It's very intuitive so a new learner can grasp the functions quite fast.

A number of times the software is down as it is in the cloud, and the server hosting the software has issues, causing loss of productivity for hours. This affect multiple companies that are hosted on that server.

Ease of use, short learning curve. All financials are in place

Multiple currency reporting is not very flexible